[{"reviewer":"Ann K","starRating":"FIVE","comment":"Saw a new Dr. and he was very thorough in the exam. When checking out our CS person was very friendly and helpful. Thanks Pearle Vision.","updateTime":"2026-02-24T16:19:50.449571Z"},{"reviewer":"Toinetta Brice","starRating":"FIVE","updateTime":"2026-02-23T03:14:15.038605Z"},{"reviewer":"Sharon Phillips","starRating":"FIVE","comment":"Friendly, respectful.\nCan't wait to get my new glasses!","updateTime":"2026-02-22T14:01:21.776501Z"},{"reviewer":"James Murphy","starRating":"FIVE","comment":"Very professional and helpful in making aware of ways to save. Great assistance from all employees. Dr. Matthews is the best. I only was concerned about the date on the social security card was date I started receiving social security. It stated a more current date should have been on the card.","updateTime":"2026-02-19T19:13:40.111977Z"},{"reviewer":"G Carl","starRating":"FIVE","updateTime":"2026-02-18T13:45:31.327619Z"},{"reviewer":"Tasha Bowman","starRating":"FIVE","comment":"great experience i felt comfortable they helped so much","updateTime":"2026-02-17T21:12:57.763972Z"},{"reviewer":"Jackie Gills","starRating":"FIVE","comment":"First time there everyone was friendly the Dr. Jody Matthews was caring & professional","updateTime":"2026-02-17T18:11:22.167390Z"},{"reviewer":"Babs Doll","starRating":"FIVE","comment":"Great doctor!! Very thoughtful","updateTime":"2026-02-16T14:04:48.554546Z"},{"reviewer":"Mercedes Salem","starRating":"TWO","comment":"The doctor was amazing, and David did a great job trying to correct errors. However, the woman who was on the sales floor ordering glasses and directing clients. I wish I caught her name. She was arrogant, impatient, rude, all the things you wouldn't want to represent your establishment. She was immediately frustrated we didn't complete our registration online even though I arrived 18 minutes early to do just that. She said, \"I suggest you complete that as quickly as possible, we don't know anything about you and we have a full book today\". Another woman arrived 6 minutes before her time and did not do hers either and she said, \"oh no, you will need to be rescheduled, we don't have time for that.\" While we were waiting, she said you can go ahead and look at frames (the appointment was for my son) so you can be good to go. When I asked her which frames were covered under my sons plan so we could look there. She scoffed and huffed and said, \"what's the provider, ugh, sit down\". She then proceeded to tell me my sons insurance didn't cover any materials at the business just the exam and we'd have to get frames elsewhere. After the exam, David handed us our documents and said go ahead and pick frames, and I told him we were told his insurance doesn't cover frames here. David looked puzzled and said \"oh it does\", and showed me that it does and showed me the mens area for my son, and then showed this very incompetent woman on the computer where she was wrong. She begrudgingly said \"oh, it wasn't like that before.\" And walked away with her salad.\nIt's my impression this woman was bothered by the needs of the business and the clients she was having to see, preventing her from getting to her lunch break. Hence the huffing and puffing and rescheduling clients and lying about insurance coverage. There was another young lady on the sales floor also whom was very sweet and also assisted us, during the lunch hour, mind you, and all three of the other associates were very helpful and professional. And even corrected her mistakes. This woman is a thorn in your side, and I'd correct that as soon as possible. I run a bakery and manage 12 team members, it only takes one to ruin a team. We did not pick frames, at this point, we looked around a bit, and I simply felt disgusted and quite frankly so angry that I didn't trust myself not to address her had she come out of the room after her salad. I'll use my sons insurance and purchase frames elsewhere, as she suggested.","updateTime":"2026-02-16T13:41:35.979440Z"},{"reviewer":"Laura Sabatino","starRating":"FIVE","comment":"Received amazing service from Vi. Her knowledge, ability to access discounts, and true customer care made purchasing glasses a great experience. Most highly recommend!","updateTime":"2026-02-13T15:57:49.942255Z"},{"reviewer":"WIlliam Meadows","starRating":"FIVE","comment":"I had my annual eye exam with Pearle Vision at Easton.They are very friendly and professional and Dr Matthew’s is great.She is very thorough and takes her time explaining all aspects of the exam.","updateTime":"2026-02-12T13:47:01.784616Z"},{"reviewer":"James Herron","starRating":"FIVE","comment":"Dr. Mathews has a great bedside manner and makes one feel very much at ease. She is very thorough with here exam and provides with me with all updates I need to stay up to date with how my diabetes is affecting my vision. Thankfully all is well with that treatment and she is an integral part to my overall health team partners. I would definitely recommend her for eye exams especially those with diabetes","updateTime":"2026-02-10T13:54:05.750816Z"},{"reviewer":"Justin Welch","starRating":"FIVE","updateTime":"2026-02-05T13:59:17.475301Z"},{"reviewer":"Mike Fleming","starRating":"FIVE","updateTime":"2026-02-05T13:37:56.763150Z"},{"reviewer":"jerome smith","starRating":"FOUR","updateTime":"2026-02-05T00:35:05.580351Z"},{"reviewer":"Chad King","starRating":"FIVE","comment":"Great visit Ms V was wonderful and the Eye tech was awesome,","updateTime":"2026-02-02T13:51:27.070310Z"},{"reviewer":"Anthony Rhodes","starRating":"FOUR","comment":"Friendly staff and helpful as well. They did send a link afterwards about confirming receipt of a prescription before buying glasses, but I never received one so I don't know what that's about. Also have not yet gotten my glasses, waiting till I contact about the prescription and get my frames before giving 5 stars.","updateTime":"2026-02-01T13:38:15.971685Z"},{"reviewer":"Linda Brumfield","starRating":"FIVE","updateTime":"2026-01-31T14:16:09.063355Z"},{"reviewer":"Kevin Turtle","starRating":"FIVE","updateTime":"2026-01-29T23:50:56.436421Z"},{"reviewer":"Robert Moore","starRating":"FIVE","comment":"Very professional and caring.","updateTime":"2026-01-25T14:15:14.714205Z"},{"reviewer":"Rick Wayman","starRating":"FIVE","comment":"Always a great experience. Low wait time, great Doctor.","updateTime":"2026-01-25T10:57:28.905379Z"},{"reviewer":"Ahmed Ali","starRating":"FIVE","updateTime":"2026-01-22T13:38:07.823838Z"},{"reviewer":"Emma Bacon","starRating":"FIVE","comment":"Dr. Matthew’s was so kind, personable and professional. Same with the girl at the end who helped us pick out our glasses!","updateTime":"2026-01-21T02:04:39.036216Z"},{"reviewer":"Bill Macks","starRating":"FIVE","comment":"Bars!","updateTime":"2026-01-17T13:36:15.702176Z"},{"reviewer":"Mark Large","starRating":"FIVE","comment":"The process was easy. Everyone was helpful and friendly.\nVi was especially helpful, making sure I received all the benefits provided by my insurance company.","updateTime":"2026-01-15T11:02:47.984052Z"},{"reviewer":"malai deng","starRating":"FIVE","updateTime":"2026-01-15T02:37:27.217946Z"},{"reviewer":"Candace Lee","starRating":"FIVE","comment":"Had my first appointment here today and everyone was phenomenal! Would recommend to anyone looking for a new eye doctor!","updateTime":"2026-01-12T19:41:28.485178Z"},{"reviewer":"Jennifer Mclemore","starRating":"FIVE","comment":"My experience at Pearl vision Was goodEveryone Was polite and nice And very helpful","updateTime":"2026-01-12T14:10:09.451725Z"},{"reviewer":"Renee Szilagyi","starRating":"FIVE","updateTime":"2026-01-12T13:58:07.196470Z"},{"reviewer":"Mel’s Edibles","starRating":"FIVE","comment":"I’ve been going to Pearle Vision for years! Dr. Matthew is very knowledgeable, willing to answer any & all questions without feeling rushed. As always I will be returning next year. FIVE STARS!","updateTime":"2026-01-11T16:58:41.079249Z"},{"reviewer":"Kristi Smith","starRating":"FIVE","comment":"Pearle Vision is the only place I will go to get my eyes examined. Dr Jody Mathews is very thorough and professional. The staff are wonderful. Pearle Vision at Easton is the best.","updateTime":"2026-01-10T14:55:18.500930Z"},{"reviewer":"Jeff Graggs","starRating":"FIVE","comment":"Dr Mathews is, at the same time, both personable and professional. The same can be said about the office staff. I've been getting my annual eye exam at this location for the past few years. I have no complaints.","updateTime":"2026-01-09T16:31:43.820318Z"},{"reviewer":"Nikki Askew","starRating":"FIVE","updateTime":"2026-01-09T14:01:53.056793Z"},{"reviewer":"Renee","starRating":"FIVE","comment":"Helpful and friendly staff, will definitely make sure you are a satisfied customer","updateTime":"2026-01-08T22:32:23.356565Z"},{"reviewer":"Cam Grady","starRating":"FIVE","comment":"The visit was great. Everybody explained everything in details and they were all friendly.","updateTime":"2026-01-08T13:48:59.917080Z"},{"reviewer":"Eddy Kindell- Butler","starRating":"FIVE","comment":"This is the best vision provider!","updateTime":"2026-01-05T14:08:51.318669Z"},{"reviewer":"deadpool 93","starRating":"ONE","comment":"Dr. Jody Mathews was excellent — knowledgeable, patient, and genuinely took time to explain things during the eye exam. It felt educational and reassuring, and she was a pleasure to work with.\n\nUnfortunately, the experience after the exam was disappointing. The staff member who handled the exam setup and the front-desk staff assisting with frames and lenses were unprofessional and dismissive. Questions about insurance benefits were met with irritation, and there was strong pressure to upsell lenses not covered by insurance. When I asked clarifying questions, the attitude became noticeably unhelpful.\n\nThe contrast between the doctor’s professionalism and the front-office experience was stark. Customer-facing staff training and transparency around insurance benefits need significant improvement.\n\nThe arrogant and upsell-focused behavior of the staff ensures I won’t be returning to this location.","updateTime":"2026-01-04T14:25:55.094474Z"},{"reviewer":"Sam Gibson","starRating":"FIVE","comment":"The optometrist was outstanding. Great service, very informative.","updateTime":"2025-12-31T16:39:46.394946Z"},{"reviewer":"Dennis Hodges","starRating":"FIVE","updateTime":"2025-12-30T15:31:34.932345Z"},{"reviewer":"Steve W","starRating":"FIVE","comment":"Always a great experience when going here","updateTime":"2025-12-20T13:58:20.602996Z"},{"reviewer":"Raelene Mitchell","starRating":"FIVE","comment":"Dr. jodi is awesome","updateTime":"2025-12-18T13:58:46.081003Z"},{"reviewer":"Saundra Holmes","starRating":"FOUR","comment":"The staff is always friendly and knowledgeable!","updateTime":"2025-12-18T10:58:39.070914Z"},{"reviewer":"cityman","starRating":"FIVE","comment":"Took good care of me and my wife","updateTime":"2025-12-16T18:27:13.231467Z"},{"reviewer":"ladybugc62","starRating":"FIVE","comment":"It was very pleasant all three were wonderful Ty for such great customer service","updateTime":"2025-12-16T14:02:48.593051Z"},{"reviewer":"Montague Laurent Zabelle","starRating":"FIVE","comment":"Friendly staff and fast service","updateTime":"2025-12-16T13:54:00.032693Z"},{"reviewer":"Mika Mela","starRating":"FIVE","comment":"I had a very good experience here. The technicians were very pleasant and the Optometrist was very nice and very efficient. Will be going back.","updateTime":"2025-12-12T00:34:53.444084Z"},{"reviewer":"Jim Swaboda","starRating":"FOUR","comment":"Everything went well, my appointment was for 3pm yet wasn't seen till 3:30pm no big deal.","updateTime":"2025-12-11T20:25:06.582689Z"},{"reviewer":"Nicole Skinner","starRating":"FIVE","comment":"The staff was very professional and polite.","updateTime":"2025-12-08T23:18:18.111690Z"},{"reviewer":"Jocelyn","starRating":"FOUR","updateTime":"2025-12-07T15:57:13.920708Z"},{"reviewer":"Bernice Watkins","starRating":"FIVE","comment":"I love being a patient of Dr. Mathews. She very caring and kind, she goes above and beyond for her patients making sure. That their health is a okay!. Her staff is wonderful and the General manager is very helpful. He chose a pair of glasses for me and said that goes well with your hair. Awesome team just an Awesome team!!","updateTime":"2025-12-07T13:38:22.853896Z"}]