[{"reviewer":"Cindy Parrish-Cobb","starRating":"FIVE","updateTime":"2026-02-05T14:44:07.773591Z"},{"reviewer":"Rebecca H","starRating":"FIVE","comment":"Everyone is so friendly and professional. Love this location","updateTime":"2026-01-25T09:19:43.788662Z"},{"reviewer":"Carolyn Kasper","starRating":"FIVE","updateTime":"2026-01-22T15:26:55.858753Z"},{"reviewer":"Elizabeth Chell","starRating":"FIVE","comment":"Everyone from the gentleman who made my appointment to the sweet lady who helped with the exams, to the eye doctor were absolutely wonderful !! They treated me wonderful !! I highly recommend them !!!","updateTime":"2026-01-17T13:43:12.115275Z"},{"reviewer":"Derek Baker","starRating":"FOUR","updateTime":"2026-01-15T17:09:21.928433Z"},{"reviewer":"Eldin Beganovic","starRating":"FIVE","comment":"I came here for an eye exam after my current prescription got weak. This is the first time I’ve been here as a new patient. The staff was very nice. Dr. Garofalo was extremely professional and kind. I would recommend this location.","updateTime":"2026-01-14T20:51:58.703617Z"},{"reviewer":"Jasmine Kaeseberg","starRating":"FIVE","updateTime":"2026-01-14T17:33:42.372062Z"},{"reviewer":"Nichole Buchannan","starRating":"FIVE","updateTime":"2026-01-14T12:50:33.382147Z"},{"reviewer":"Rudi Demechko","starRating":"TWO","comment":"I scheduled appt in good conscience at this Pearle location. Dr. Sherman in 2025 & his name was on the schedule-my husband went to him & it was very thorough he said & found a scratch on his eye.\nSo I show up for my appt in Jan to learn Dr. Sherman left back in Nov. I should have walked out, but didn’t. There were extra costs not covered by ins, etc. I was never told about. Then after all the testing they couldn’t even give me a simple prescription for updated readers. My ins runs out in Jan too. After all that BS & wasting my time, I was told my cataracts are too bad. Why the heck didn’t you check for cataracts first? I feel this place did the bait & switch at my expense. In my head I’m calling them a lot of bad names. I’ll never go back there! You’ve been warned.","updateTime":"2026-01-13T20:53:37.385820Z"},{"reviewer":"Derek Sutherland","starRating":"FIVE","updateTime":"2026-01-11T15:27:16.903105Z"},{"reviewer":"Cheryl Mcpherson","starRating":"FIVE","comment":"Everyone was professional and very kind","updateTime":"2026-01-08T23:48:31.629852Z"},{"reviewer":"Micha Cetor","starRating":"FIVE","updateTime":"2026-01-08T13:55:56.157753Z"},{"reviewer":"Nick Creme","starRating":"FIVE","comment":"Friendly, caring, and effective!! I was in and out,and had what I came for,a new glasses prescription,and a great check up. See you next year!","updateTime":"2026-01-07T19:10:41.114843Z"},{"reviewer":"Sabrina Deal","starRating":"FIVE","updateTime":"2025-12-31T13:38:19.777516Z"},{"reviewer":"Lnz Mitchell","starRating":"TWO","comment":"The sales associate wasn't very informative. They had no problem taking my money, but gave no actual list on the bill to explain the cost. The answers to my questions were incredibly vague.\nIt was over two weeks before I found out my glasses were ready, and I had to call them to find out. They didn't even notify me. I also asked for the hours when I found out my glasses were done, and the woman actually had to put me on hold for over 4 minutes just to find out what their hours were the next day. This is definitely not a customer-oriented business. I was less than impressed. Unfortunately, they were the only place that had the frames I wanted, or I would have walked right back out the door.","updateTime":"2025-12-26T20:33:10.383226Z"},{"reviewer":"That Guy Skinny","starRating":"ONE","comment":"Couldn't even tell my girl that her glasses were ready. Little to No communication with the customer. They don't even know their own open or closed hours. Any question we asked, they had to go talk to a supervisor. They could be training, but shouldn't your sales associates know your hours before they even hop on the phone? And why couldn't you say anything about her glasses? That's not fair... She needs those. What You make the sale and then, it's bon voyage, every man for himself?? Even when I was there, I did most the talking. Understandably, they got a job to do. And I'm a talkie guy. But come on now, what are you guys really doing in there man?","updateTime":"2025-12-26T20:29:31.203186Z"},{"reviewer":"Chad Sanders","starRating":"FOUR","comment":"Very friendly people. I think waiting 14 business days for glasses is to long","updateTime":"2025-12-21T14:20:26.953701Z"},{"reviewer":"Ginger Hamilton Bowles","starRating":"THREE","comment":"My review is mixed. There is no question my eye exam was top notch. The doctor took his time to make sure all measurements were correct, I never felt rushed when answering questions.\n\nThe facility is clean, there are friendly employees that made me feel welcome. When buying the frames, there is a lot to choose from at a variety of price points.\n\nWhat I was not prepared for was the high pressure sales. I was consistently offered outrageously priced frames which only improved somewhat after sharing my discomfort with the quoted price. None of the frames had prices on them so the salesperson had to go and check his computer each time. I finally bypassed him and picked frames of a much more modest brand on the very top shelf.\n\nThat was not fun, but it was acceptable because, otherwise, the salesperson was friendly, funny, engaging.\n\nWhat finally did make me decide to not come back to this store was when it was time to talk about lenses. He offered me a package price that included what my insurer contributed. I had to ask if that included progressive lenses. He reassured me of course it did. He asked about additional warranty which I declined. It was worrisome that I was not shown any more lens options when I know there is a wide difference between all the available options and that it can dramatically affect the price.\n\nI paid the amount he quoted me. He handed me the receipt with the itemized bill. I looked at it and realized that a few other options had been included in the price that I was never asked about such as UV coating for front and back. At that point I just wanted to be done. It was quite obvious that this sales person depended on commission, but his paycheck should not be tied to my inability to choose what I actually want to pay for. I’m not sure if all Pearle Vision locations operate this way, but I don’t have any intention of finding out.\n\nThis might be a good experience for someone with the budget to go all out and someone who doesn’t care about, or want to understand, the different lens options. This simplified the process and made it easier to find frames that really improve your appearance. But that customer was not me.","updateTime":"2025-12-19T14:47:35.504621Z"},{"reviewer":"Trae Wright","starRating":"FIVE","comment":"Everyone was great, from the assistance to the doctor. Very clean and great people to be around. I’ll be back again next year for my annual visit.","updateTime":"2025-12-18T13:58:18.190929Z"},{"reviewer":"Kaylee Desatnik","starRating":"FIVE","updateTime":"2025-12-18T13:36:52.302638Z"},{"reviewer":"Joshua Miller","starRating":"FIVE","updateTime":"2025-12-13T14:31:04.049108Z"},{"reviewer":"Sharon Morgan","starRating":"FIVE","updateTime":"2025-12-11T20:32:37.293439Z"},{"reviewer":"Jennifer Clair","starRating":"FIVE","updateTime":"2025-12-07T14:15:32.490817Z"},{"reviewer":"Lathan Tate","starRating":"FIVE","comment":"The doctor and all the staff incredibly friendly and pleasant. I was in and out in no time.","updateTime":"2025-12-07T13:35:58.870484Z"},{"reviewer":"Heather","starRating":"FIVE","comment":"Pearle Vision was great! Dr. Garofalo was very kind and professional! The staff was amazing also! The manager Mark went out of his way to help me with everything!","updateTime":"2025-11-26T16:12:34.911734Z"},{"reviewer":"Lillyana Tolla","starRating":"FIVE","updateTime":"2025-11-23T18:20:31.372357Z"},{"reviewer":"Karen Magilavy","starRating":"FIVE","updateTime":"2025-11-20T15:39:52.701161Z"},{"reviewer":"Donald Clark","starRating":"FIVE","updateTime":"2025-11-20T08:45:34.118118Z"},{"reviewer":"Neomar Padilla","starRating":"FIVE","comment":"They offer impeccable service from beginning to end; I recommend them 100%","updateTime":"2025-11-19T09:42:01.753503Z"},{"reviewer":"Karen Tait","starRating":"FIVE","comment":"Best staff. Very friendly. Mark was awesome and gave honest opinions. Didn't make me feel like I was being directed to the most expensive frames. Had so much fun!!!","updateTime":"2025-11-17T22:34:24.280212Z"},{"reviewer":"Ari","starRating":"FIVE","comment":"Everyone here is super friendly and helpful! Johnny especially made me feel welcome and made sure I loved the frames I was getting!","updateTime":"2025-11-16T12:51:02.379751Z"},{"reviewer":"T Ball","starRating":"FIVE","updateTime":"2025-11-15T14:13:33.603593Z"},{"reviewer":"Michael Isom","starRating":"FIVE","updateTime":"2025-11-15T13:43:43.003594Z"},{"reviewer":"Michael Isom","starRating":"FIVE","updateTime":"2025-11-15T13:43:26.697125Z"},{"reviewer":"Chris Gushura","starRating":"ONE","comment":"I wouldn't suggest going to Pearle Vision in Stow/Kent. My wife and I went, her frames were wrong when glasses were ready. Asked them to correct the issue and received a $57 surprise charge afterwards. Went through four attempts to get my glasses made correctly. I still don't have a pair of glasses I can use, everything looks like a fishbowl and the lenses were never ordered correctly. Finally gave up! The prescription was correct, the employee tasked with measuring and ordering the lenses apparently can't do his job. If I hadn't gotten glasses elsewhere that works great I wouldn't have any idea Pearle Vision was so bad. Don't waste your time or money here. If I could give negative stars I would.","updateTime":"2025-11-11T16:53:28.504876Z"},{"reviewer":"mark burson","starRating":"FIVE","updateTime":"2025-11-08T02:11:13.549538Z"},{"reviewer":"Sarah Uyek","starRating":"FIVE","updateTime":"2025-11-06T22:10:38.583802Z"},{"reviewer":"Momma Knows","starRating":"ONE","comment":"I had an eye exam that they told me was covered by my insurance and that all I had to do was pay the $40 for the glaucoma test. My insurance did not cover the photography of the eye, and instead denied the claim two months later and I got a bill from Pearl vision in Stow For $62. I Already had a bad experience there because my prescription was wrong and had to be re-examined.\nWhen I called to tell them that I’m not paying the bill because I was told at the time of service that I already paid my portion and that my insurance was covering the rest, The very snarky Office manager Johnny was terrible and did nothing to help. he is at the stow location","updateTime":"2025-11-05T22:14:56.944445Z"},{"reviewer":"Nie-Nie Hullum","starRating":"FIVE","updateTime":"2025-11-05T14:38:42.548009Z"},{"reviewer":"Angie Tribble-Beca","starRating":"FIVE","updateTime":"2025-11-03T15:21:57.882724Z"},{"reviewer":"Rechana Sebastian (Rech)","starRating":"FIVE","updateTime":"2025-11-03T14:01:44.794895Z"},{"reviewer":"Valerie Gerstenslager","starRating":"FIVE","comment":"Every thing was great from the minute I walked in the door till I left.","updateTime":"2025-11-02T13:44:22.592058Z"},{"reviewer":"Michael Martin","starRating":"FIVE","comment":"Lisa was awesome excellent customer service!","updateTime":"2025-10-31T12:37:03.037748Z"},{"reviewer":"Betsy Tausch","starRating":"FIVE","comment":"My appointment started on time, was thorough and my questions answered.","updateTime":"2025-10-30T17:19:27.931034Z"},{"reviewer":"jennifer groover","starRating":"FIVE","updateTime":"2025-10-27T13:11:27.289716Z"},{"reviewer":"Autumn Lover","starRating":"TWO","comment":"This review is for the PV that was on Howe Rd where ever they went. Staff was nice, optometrist was an older lady who seemed jaded & aloof. No big deal, but she never mentioned my slight astigmatism & I didn't ask. My biggest complaint is the glasses I got. Especially my prescription sunglasses which I practically live in. I did get the polarized lenses I paid for, but Not the scratch coat. Plastic is so soft, cheap. Spider web scratches all over & a couple deeper scratches just from them dropping. I never scrape them up. They're junk. I still have a prescription pair from 2011 that I wore for 12 yrs. Very hard, smooth lenses & no scratches!\nWore them every day. I'll never go back to PV only to pay for lenses I don't receive that are dollar store junk.","updateTime":"2025-10-25T20:00:09.472027Z"},{"reviewer":"Anton Blatnik","starRating":"FOUR","comment":"very nice","updateTime":"2025-10-22T10:31:37.457405Z"},{"reviewer":"Sheila","starRating":"FIVE","comment":"The entire staff here from the back to the front is wonderful!","updateTime":"2025-10-16T12:38:24.018079Z"},{"reviewer":"Paula Pflug","starRating":"FIVE","updateTime":"2025-10-11T00:37:56.936290Z"},{"reviewer":"Kathleen Riggle","starRating":"FIVE","updateTime":"2025-09-27T17:35:45.737826Z"}]
