[{"reviewer":"Samuel Wilson","starRating":"FIVE","comment":"I needed information. And a plan of care . They delivered with confidence. Thank you","updateTime":"2025-11-27T16:08:34.974125Z"},{"reviewer":"Ravon Wiggins (Mystic.Ape710)","starRating":"FIVE","updateTime":"2025-11-24T16:45:39.475122Z"},{"reviewer":"KEI YANAMAYU","starRating":"FOUR","comment":"Pearl vision is our go to for solid service and a great selection of fashionable glasses. Crystal and Johnny really know their stuff and the Doctors are very thorough.","updateTime":"2025-11-23T13:44:56.610150Z"},{"reviewer":"cassandra hardaway","starRating":"TWO","comment":"I choose pearle vision for my eye care , this was my first time here, from the beginning the staff was not so friendly, I had to ask questions, the environment felt unwelcome, the exam was ok, the person that me with selecting my frames was no help at all , she did not communicate with me she just set there working on other orders, I had to keep asking her opinion on frames..I had to wait two whole weeks for my glasses to come back.i am totally not satisfied with the lenses they are blurry and not clear..I will not go here again for service..","updateTime":"2025-11-23T12:41:42.885177Z"},{"reviewer":"shanti clemons","starRating":"THREE","comment":"The customer service needs improvement all around! They charged for a service I had declined on the documents upon arrival. They needed to make that adjustment. They the DR. was upselling us on new prescription that helps the vision stabilize vs getting worse. I chose not to take that option then he still tried to get us to make that purchase. It felt like pressure sales. Then upon picking up my daughter’s glasses I requested they be adjusted to fit her face, the lady used her hands to bend the arms of the glasses to make them tighter on her hands. I didn’t see this happening, I called today and they have a machine that does this adjustment. My daughter glasses are slipping down her nose. If this had been handled properly the first time, I wouldn’t have to go back & get them adjusted again. This is my 1st time experience & most likely my last! I’m truly disappointed.","updateTime":"2025-11-20T21:41:10.212059Z"},{"reviewer":"Latoya Houston","starRating":"FIVE","comment":"Staff was very helpful","updateTime":"2025-11-20T13:36:30.367203Z"},{"reviewer":"Alisa","starRating":"ONE","comment":"Just wasn't happy with Tech Great Doctor","updateTime":"2025-11-19T13:38:12.914896Z"},{"reviewer":"Michelle Harris","starRating":"FIVE","updateTime":"2025-11-16T15:43:13.023488Z"},{"reviewer":"Kenny Brewer","starRating":"FIVE","comment":"Pearle Vision for the win🏆","updateTime":"2025-11-15T15:20:33.851031Z"},{"reviewer":"Christian Kaul","starRating":"FIVE","comment":"Timely, friendly expert advice","updateTime":"2025-11-14T14:40:13.539714Z"},{"reviewer":"Evelyn Moore","starRating":"FIVE","updateTime":"2025-11-14T14:29:42.783223Z"},{"reviewer":"yeshen-khorlo dugarova-montgomery","starRating":"FOUR","comment":"just wanted to say heartfelt thank you to these two employees of this store- to Johnny and to another white guy (I didn’t catch his name). I was there twice.\nFirst time I went to get prescription glasses with a prescription i already had from a different location in Lyndhurst. Johnny is a marvel, smart and has a pleasant presence, he is respectful and genuinely a nice person. The second time I went to pick up my eye glasses that were ready surprisingly fast. The older white guy adjusted my new pair of glasses fast and efficiently.\nI had medical mutual plus Eyemed insight insurance. And my prescription glasses were fully covered by my insurance.\nI do not give five stars because the store has some issues with staffing.","updateTime":"2025-11-14T14:11:00.263709Z"},{"reviewer":"anotyap","starRating":"THREE","updateTime":"2025-11-12T22:33:18.973453Z"},{"reviewer":"Erick Kauffman","starRating":"FIVE","comment":"Professional and punctual care by optometrist","updateTime":"2025-11-12T21:43:09.392338Z"},{"reviewer":"E Marti","starRating":"FIVE","comment":"Great place, great customer service. If you don't know which frames to go with, ask for Johnny","updateTime":"2025-11-12T14:04:38.995210Z"},{"reviewer":"Igor Matsenko","starRating":"ONE","comment":"The doctor at Pearle Vision was okay, but never kept the promise to send me the DMV paperwork for my tint exemption due to light sensitivity. I called several times, but never got the form by email or mail. Disappointed with the lack of follow-through and communication.\n\nNot coming back.","updateTime":"2025-11-12T02:02:34.318060Z"},{"reviewer":"Jacqueline Youngblood-Rozier","starRating":"THREE","comment":"Both visits to your store was good. The customer service was excellent. Both doctors were thorough. I do have the following complaints. The first doctor notified me that it was DEFINITELY time for cataract removal, however, due to cornea swelling, I needed to discontinue use of contact lenses for a couple weeks, return for another scan to monitor improvement and then be scheduled fir the cataract removal. I did not return to Pearl until November. At the most recent visit, I was informed that I was seeing almost 20/20 and that the cataract removal (although needing definite removal per previous exam) would not be covered by insurance.because they were not (severe) enough. Further, the cost of glasses were extremely high price so I did not order with Pearl. I found suitable frames and and lenses at WALMART for an acceptable price! PEARL'S prices were very high","updateTime":"2025-11-10T12:04:51.873867Z"},{"reviewer":"Melissa Matthews","starRating":"FIVE","comment":"My daughter injured her eye at a basketball game on a Saturday. The office was extremely busy but they made time to get her in right away. The staff was nice and helpful and the doctor was thorough and knowledgeable! I’d definitely recommend.","updateTime":"2025-11-09T18:09:45.591697Z"},{"reviewer":"Ella Davis","starRating":"FIVE","comment":"Great selection, excellent staff, especially Crystal at the Legacy Village store.","updateTime":"2025-11-04T00:15:45.374987Z"},{"reviewer":"Von Hairston","starRating":"FIVE","comment":"They were all professional and great help","updateTime":"2025-11-01T12:44:41.465569Z"},{"reviewer":"Leroy Dias","starRating":"FOUR","updateTime":"2025-10-31T22:14:27.275494Z"},{"reviewer":"Frederick Kennedy","starRating":"FOUR","updateTime":"2025-10-29T23:44:37.903217Z"},{"reviewer":"Christian Mixon","starRating":"ONE","comment":"Experience was horrible!!!!! To anyone skim reading! Make sure if you go you read your receipt and make sure they don’t charge you for some 39$ service, unless you ask for it. At first when I walked in I thought they were nice and everything would go smoothly and then suddenly when I was brought back by one of the assistants she had a terrible attitude! Don’t remember her name but know she had red hair and glasses. But the worst part because I attempted to look past the attitude was I got charged for services I didn’t even ask for and didn’t realize it until after I left. The final straw was they got my prescription for my contacts messed up. I went home and compared to my other prescription because although I could see something was messed up about my vision, didn’t feel as clear.","updateTime":"2025-10-27T13:00:06.358018Z"},{"reviewer":"Aarika Marie Ugokwe","starRating":"FIVE","updateTime":"2025-10-24T10:51:51.157765Z"},{"reviewer":"Sonia Harrison","starRating":"FIVE","updateTime":"2025-10-23T12:36:32.382769Z"},{"reviewer":"R E","starRating":"FIVE","comment":"Crystal is amazing! She assisted me with selecting the right frames to fit my face.","updateTime":"2025-10-18T12:38:17.840150Z"},{"reviewer":"Freddie Jackson","starRating":"FIVE","comment":"Great experience","updateTime":"2025-10-17T13:18:04.575963Z"},{"reviewer":"Eunique Seifullah","starRating":"FIVE","comment":"Great experience! They were very professional and timely. I felt like every person i interacted with cared. All star team. I would recommend their location.","updateTime":"2025-10-14T14:15:43.349914Z"},{"reviewer":"Reggie Hammond","starRating":"TWO","comment":"Too discreet about all the “premium” options they add to eyeglass lenses. Called about having one removed and was told they already “launched” the preparation of the new glasses. Never again.","updateTime":"2025-10-09T20:29:02.896822Z"},{"reviewer":"Mycalvin","starRating":"FIVE","comment":"9/29/2025..\nDr. Chima and Carol both get 10/10. Professional polite & friendly. I really enjoyed my visit.","updateTime":"2025-10-08T20:28:08.738413Z"},{"reviewer":"Crystal Jackson","starRating":"FIVE","comment":"A rare Sunday appointment! Very thorough and professional care every time.","updateTime":"2025-10-07T13:14:01.015896Z"},{"reviewer":"Tameea Reglus","starRating":"FIVE","comment":"Everyone was friendly and service was fast yet I felt acknowledged.","updateTime":"2025-10-03T16:53:47.619068Z"},{"reviewer":"Ihuffjam","starRating":"ONE","comment":"Business is listed specifically by my insurance provider, staff member on phone was extremely rude and insisted that while pearle vision accepts my insurance, their doctors don't see people with insurance like me. Felt discriminated against and will be advising everyone I know to steer clear of an company like this. Shameful behavior.","updateTime":"2025-10-01T18:52:40.730936Z"},{"reviewer":"Lance Miller","starRating":"FIVE","updateTime":"2025-09-28T17:22:41.422320Z"},{"reviewer":"T Szabo","starRating":"FIVE","updateTime":"2025-09-24T21:11:31.700689Z"},{"reviewer":"Just Alisha","starRating":"FIVE","comment":"Great experience here. Doctor and staff all had great personalities and the eye wear selection was quality.","updateTime":"2025-09-24T18:42:12.435428Z"},{"reviewer":"meredith walker","starRating":"FIVE","updateTime":"2025-09-18T18:08:42.491662Z"},{"reviewer":"Karen Mccullough","starRating":"FIVE","updateTime":"2025-09-18T16:59:49.417228Z"},{"reviewer":"Shellsea Burns","starRating":"FIVE","updateTime":"2025-09-18T12:52:47.862596Z"},{"reviewer":"Ashya Majied","starRating":"TWO","comment":"I was actually disappointed in my recent visit. While the quality of the care from the doctor was good, my overall experience with your front desk staff was unprofessional and left me feeling disrespected.\n\nWhen I arrived for my appointment, I was asked for my insurance information. The first staff member struggled to locate my plan and, without any attempt to call my insurance provider, informed me that my insurance was not accepted and that they had never heard of it. The conversation was conducted in a way that lacked discretion, with multiple employees chiming in on the issue. While they may have intended to help, their collective tone and manner made me feel inadequate and as if I were a burden.\n\nIt was clear from the staff's reactions that they did not believe I had a valid insurance plan and were expecting me to leave. I was made to feel like a problem they were waiting to get rid of, all in a conversation that was audible to anyone in the store.\n\nThis entire situation could have been avoided if the initial employee had simply called my insurance provider as a standard part of their process instead of making assumptions. Instead, without my own initiative and patience, I would have been turned away without receiving the exam I needed. I had to call my insurance provider myself and hand my phone to the staff to resolve the issue. I had to also inquire multiple times to make sure everything was covered. There was no, \"oh our mistake, you are covered etc\".\n\nI believe this experience highlights a need for better training for your staff on both insurance verification and professional customer service. I suggest implementing a clear protocol that includes:\n\nA standard procedure for verifying coverage that involves contacting the insurance company directly before making any assumptions or turning a customer away.Take the extra step to make sure, before reacting and making a customer feel like they've done something wrong. I can't imagine how many other people this might have happened to who just left.\n\nTraining on discretion and communication, ensuring all conversations about a customer's personal or financial information are handled respectfully and privately.\n\nEmphasis on respectful and empathetic customer service, ensuring that every customer feels valued, regardless of their insurance provider or situation.\n\nAs a direct result of this experience, I chose not to purchase glasses from your location. I simply did not feel comfortable giving my business to a team that treated me so poorly initially. I hope you will take this feedback seriously to ensure that no other customer has to endure a similar experience.","updateTime":"2025-09-18T12:43:35.398676Z"},{"reviewer":"quinton turpin","starRating":"FIVE","updateTime":"2025-09-17T13:05:32.586578Z"},{"reviewer":"Steve Baker","starRating":"TWO","comment":"The people are very nice. The doctor is good. But the lab they use is incredibly slow. For the price these glasses cost it's not worth it...","updateTime":"2025-09-16T17:47:22.236712Z"},{"reviewer":"John Harris","starRating":"FIVE","comment":"They opened the #Front door for me! Amazing selection for eyeglasses. I’m handicap. I don’t have any problem getting around the store. Had a Small communication problem, but it wasn’t a problem! Very friendly and welcoming environment. They aim to give good customer service!","updateTime":"2025-09-13T12:47:06.353043Z"},{"reviewer":"Camie Melton Hanily","starRating":"THREE","updateTime":"2025-09-11T09:20:36.006049Z"},{"reviewer":"Anita Love","starRating":"FIVE","updateTime":"2025-09-06T14:22:37.916117Z"},{"reviewer":"Melinda Krock","starRating":"FIVE","comment":"Great customer service! Amazing doctor! Clean facility! Fast service!","updateTime":"2025-09-03T11:58:52.869745Z"},{"reviewer":"RIVERSYDE IMPERIAL ENT.","starRating":"FIVE","updateTime":"2025-08-31T16:45:58.318851Z"},{"reviewer":"Robert Henderson","starRating":"FIVE","comment":"The staff is friendly they listen to my needs and we're professional.","updateTime":"2025-08-30T12:40:44.527024Z"},{"reviewer":"Deanne Hurley","starRating":"FIVE","comment":"Dr. Chima is very thorough and takes time to explain what he is checking for and what it means. I have found the staff to all be friendly and helpful. I do recommend shopping for glasses at other stores as well, as Pearl Vision’s glasses tend to be on the high side.","updateTime":"2025-08-29T21:52:44.808361Z"},{"reviewer":"Nyoka Lovelace","starRating":"THREE","comment":"The physician was fine. The person at the front desk needs more training to work with customer and listen to what they are saying. I’m not sure she is wiping off equipments after each customer use.","updateTime":"2025-08-29T13:12:33.254917Z"}]
