[{"reviewer":"Ted Goble","starRating":"FIVE","updateTime":"2026-02-01T13:38:44.122028Z"},{"reviewer":"Kaylee Ennis-Hastings","starRating":"ONE","comment":"Our experience was not pleasant. We chose this provider for insurance purposes and availability. While filling out forms it kept suggesting add ons with the additional cost which we opted out of. When going back to the exam it took maybe 10 minutes? Not a regular eye exam length, did not dilate at all or take the necessary time to do a proper exam. One of the charges we’re for not to dilate so I’m glad I didn’t select it or else I would be charged for nothing. Then when I went to checkout they added on charges on top of my co-pay which I questioned since it was an extra $39 but was told it was for the doctor to go over the photo of behind my eyes which took 1-2 minutes to go over and was not told that it was an extra charge, he just went right into it. I came in between work, an hour out of my way and was very disappointed and it wasted my time and money. I will not even return for glasses I’m so disappointed with the service.","updateTime":"2026-01-31T16:04:16.823835Z"},{"reviewer":"Marc","starRating":"FIVE","comment":"The doctor was amazing with my son. Very easy to talk to and great sense of humor. Work well with patients on the spectrum.","updateTime":"2026-01-28T14:22:47.851790Z"},{"reviewer":"Lisa Jones","starRating":"TWO","comment":"I wasn't properly informed on the charges for my contact lenses exam.\nAnd I have unlimited allowance on my frames was pressure into selecting from certain eyeglasses frames.","updateTime":"2026-01-26T13:42:39.770423Z"},{"reviewer":"Jennifer Clarke","starRating":"FIVE","comment":"The staff and Doctor were professional, kind and attentive. The Doctor was thorough in his explanation and care. I recommend Pearle Vision at Legacy Village.","updateTime":"2026-01-23T13:16:44.694753Z"},{"reviewer":"Rosarie Booth","starRating":"FIVE","comment":"Great first time experience ! A lot of different frames to choose from ! The women that serviced me were VERY professional and nice ! My eye doctor was great !","updateTime":"2026-01-19T14:38:41.374266Z"},{"reviewer":"KHADIJA KELLEY","starRating":"FIVE","comment":"Shout out to Christal of Pearle Vision (Legacy Village). I was not pleasant with the optician at our initial encounter. I allowed my depressed mood and personal life happenings to take over and lashed out toward her, for absolutely no reason. I would like to publicly apologize for that, sincerely. Not making any excuses, the grieving journey is long, tumultuous and confusing. I hope that she accepted the apology. My glasses were stolen from a funeral and I panicked not having a back-up frame or new contacts. Christal set me up and assisted me professionally, efficiently & did not allow my attitude to change hers. THANK YOU! See you in two weeks! :-)","updateTime":"2026-01-16T18:18:34.022447Z"},{"reviewer":"Dis Notthat","starRating":"FIVE","updateTime":"2026-01-14T15:54:45.098234Z"},{"reviewer":"Denone Hurley","starRating":"FOUR","updateTime":"2026-01-14T13:36:45.991630Z"},{"reviewer":"Brittany Miller","starRating":"FIVE","updateTime":"2026-01-13T10:32:11.727598Z"},{"reviewer":"Cece Harris","starRating":"FOUR","updateTime":"2026-01-09T15:27:48.408241Z"},{"reviewer":"L Levy","starRating":"FIVE","updateTime":"2026-01-09T13:48:14.353095Z"},{"reviewer":"Haneef Bashir","starRating":"FIVE","updateTime":"2026-01-08T17:00:12.729801Z"},{"reviewer":"Mike D","starRating":"FIVE","comment":"I used to go here when I lived in Ohio. The staff and Dr Chima were the best. I always knew that but I know it more since I don't live there anymore. I never told him how awesome he is so I'm doing it now.","updateTime":"2026-01-07T19:57:14.660296Z"},{"reviewer":"Sara Corprew","starRating":"FIVE","updateTime":"2026-01-04T13:57:08.024076Z"},{"reviewer":"Andrew Morris","starRating":"FIVE","updateTime":"2026-01-02T14:04:53.876243Z"},{"reviewer":"Rochelle Guyon","starRating":"FIVE","comment":"Amazing! Crystal is always helpful and awesome","updateTime":"2026-01-01T16:33:33.365820Z"},{"reviewer":"Sheila Pugh","starRating":"FIVE","comment":"The customer service was warm and inviting. Jada was excellent, made me feel very welcomed.","updateTime":"2026-01-01T15:33:09.275629Z"},{"reviewer":"Saundra Woods","starRating":"FIVE","comment":"It was great! Great customer service. Everyone had smiles and were attentive to me. My first visit was a winner!","updateTime":"2026-01-01T15:15:34.678998Z"},{"reviewer":"Cameralady Simmons","starRating":"FIVE","comment":"Professional attitudes-caring-knowledgeable","updateTime":"2026-01-01T15:08:00.074007Z"},{"reviewer":"CINKA","starRating":"FIVE","comment":"Dr Cheema and the staff were excellent. Friendly, personable. Easy to get to the office. It's immaculate and has thee best selection of eye wear. Love love love them. Will be back and will 3000% recommend them.","updateTime":"2026-01-01T13:45:20.191974Z"},{"reviewer":"Moss Man","starRating":"FIVE","updateTime":"2025-12-31T13:36:33.685647Z"},{"reviewer":"mimibfree","starRating":"FIVE","comment":"My sister and I took our father in for glasses and the whole team couldn't have been nicer. From check-in to the optometrist to the regional manager *who changed his work station so my Dad, who walks with a cane, wouldn't have to move from his seat.) And we want to especially thank Jayda, who was very patient and kind, and after changing his mind several times, took care of my Dad like he was family. We highly recommend the team at Pearle Vision Legacy Village.","updateTime":"2025-12-30T14:52:50.439326Z"},{"reviewer":"Domonique Townsend","starRating":"FIVE","updateTime":"2025-12-30T03:47:56.728152Z"},{"reviewer":"Mike Ingram","starRating":"ONE","comment":"Update: appt was 12/3 still no glasses no call, email text or anything for an update. Called and after sitting on hold for about 20 minutes I was basically told 🤷🏽♂️ sorry sir well let you know. HUH? So I paid for something and no one knows when I’ll get it? Do fine, Im thinking if they can’t fill the order I can just cancel it and go somewhere else to get it filled.\n“We don’t do that” EXCUSE ME? So you’ve taken my money used insurance and I get nothing. From there I called the corporate number and sat on hold for an additional 20 minutes before I just gave up. I guess now I go to the better business bureau. This company is definitely lack luster. I’m beyond furious.","updateTime":"2025-12-29T18:00:30.012503Z"},{"reviewer":"Claire Walton","starRating":"FIVE","comment":"Dr. Chima at Pearle Vision is outstanding. He consistently goes above and beyond to make sure my eyes stay healthy, and I always feel truly cared for during every visit. He takes the time to explain everything clearly, answers all my questions, and never makes the appointment feel rushed. The level of professionalism, kindness, and personal attention he provides is exceptional. I couldn’t recommend Dr. Chima more highly! 👓✨","updateTime":"2025-12-24T17:47:01.112983Z"},{"reviewer":"Mike","starRating":"TWO","comment":"The staff at the location are courteous and professional Doc was great…..HOWEVER, whatever lab they use to make glasses ruins all that. I came in and got glasses 12/3/25 and I’m still waiting. An approaching (tentative it still may be longer) 30 day turnaround is unacceptable. I used LensCrafters last 2 years and got my glasses in 8 days. I went to America’s Best before that and got glasses in 5.\nI’m really frustrated because had I been told it would be a month or more I definitely would’ve went somewhere else","updateTime":"2025-12-23T18:29:07.569251Z"},{"reviewer":"Teri Bolden","starRating":"FIVE","updateTime":"2025-12-20T20:04:41.978431Z"},{"reviewer":"Gail H Banes","starRating":"FOUR","comment":"I had a very good experience at Pearl Vision. The employees were personable and professional.","updateTime":"2025-12-18T13:38:20.032240Z"},{"reviewer":"Robert Eiler","starRating":"FIVE","comment":"Eye exam was prompt and complete. Good job.","updateTime":"2025-12-16T15:33:17.889161Z"},{"reviewer":"Angela L Gober-Woodson","starRating":"FIVE","comment":"Offices are very clean. Staff was very professional and nice.","updateTime":"2025-12-15T17:38:14.687070Z"},{"reviewer":"Maurice","starRating":"FIVE","updateTime":"2025-12-09T05:56:24.532453Z"},{"reviewer":"Evelyn Moore","starRating":"THREE","comment":"My experience was satisfactory. I have severe dry eye and asked for a prescription that would help. Dr Chima called it in and told me to call him back if they requested a high payment. They claim that there was a problem with my insurance and was charging me 750.00. I called Pearle Vision and talked with the assistant explaining the problem and asked if the Dr could call the pharmacy to get it straighten out. I never heard from either one of them again. Still don't have the medicine.","updateTime":"2025-12-08T13:50:20.295085Z"},{"reviewer":"Delonte Hawkins","starRating":"FIVE","comment":"Very professional across the board!","updateTime":"2025-12-06T13:36:35.232901Z"},{"reviewer":"Samuel Wilson","starRating":"FIVE","comment":"I needed information. And a plan of care . They delivered with confidence. Thank you","updateTime":"2025-11-27T16:08:34.974125Z"},{"reviewer":"Ravon Wiggins (Mystic.Ape710)","starRating":"FIVE","updateTime":"2025-11-24T16:45:39.475122Z"},{"reviewer":"KEI YANAMAYU","starRating":"FOUR","comment":"Pearl vision is our go to for solid service and a great selection of fashionable glasses. Crystal and Johnny really know their stuff and the Doctors are very thorough.","updateTime":"2025-11-23T13:44:56.610150Z"},{"reviewer":"shanti clemons","starRating":"THREE","comment":"The customer service needs improvement all around! They charged for a service I had declined on the documents upon arrival. They needed to make that adjustment. They the DR. was upselling us on new prescription that helps the vision stabilize vs getting worse. I chose not to take that option then he still tried to get us to make that purchase. It felt like pressure sales. Then upon picking up my daughter’s glasses I requested they be adjusted to fit her face, the lady used her hands to bend the arms of the glasses to make them tighter on her hands. I didn’t see this happening, I called today and they have a machine that does this adjustment. My daughter glasses are slipping down her nose. If this had been handled properly the first time, I wouldn’t have to go back & get them adjusted again. This is my 1st time experience & most likely my last! I’m truly disappointed.","updateTime":"2025-11-20T21:41:10.212059Z"},{"reviewer":"Latoya Houston","starRating":"FIVE","comment":"Staff was very helpful","updateTime":"2025-11-20T13:36:30.367203Z"},{"reviewer":"Alisa","starRating":"ONE","comment":"Just wasn't happy with Tech Great Doctor","updateTime":"2025-11-19T13:38:12.914896Z"},{"reviewer":"Michelle Harris","starRating":"FIVE","updateTime":"2025-11-16T15:43:13.023488Z"},{"reviewer":"Kenny Brewer","starRating":"FIVE","comment":"Pearle Vision for the win🏆","updateTime":"2025-11-15T15:20:33.851031Z"},{"reviewer":"Christian Kaul","starRating":"FIVE","comment":"Timely, friendly expert advice","updateTime":"2025-11-14T14:40:13.539714Z"},{"reviewer":"anotyap","starRating":"THREE","updateTime":"2025-11-12T22:33:18.973453Z"},{"reviewer":"Erick Kauffman","starRating":"FIVE","comment":"Professional and punctual care by optometrist","updateTime":"2025-11-12T21:43:09.392338Z"},{"reviewer":"E Marti","starRating":"FIVE","comment":"Great place, great customer service. If you don't know which frames to go with, ask for Johnny","updateTime":"2025-11-12T14:04:38.995210Z"},{"reviewer":"Igor Matsenko","starRating":"ONE","comment":"The doctor at Pearle Vision was okay, but never kept the promise to send me the DMV paperwork for my tint exemption due to light sensitivity. I called several times, but never got the form by email or mail. Disappointed with the lack of follow-through and communication.\n\nNot coming back.","updateTime":"2025-11-12T02:02:34.318060Z"},{"reviewer":"Jacqueline Youngblood-Rozier","starRating":"THREE","comment":"Both visits to your store was good. The customer service was excellent. Both doctors were thorough. I do have the following complaints. The first doctor notified me that it was DEFINITELY time for cataract removal, however, due to cornea swelling, I needed to discontinue use of contact lenses for a couple weeks, return for another scan to monitor improvement and then be scheduled fir the cataract removal. I did not return to Pearl until November. At the most recent visit, I was informed that I was seeing almost 20/20 and that the cataract removal (although needing definite removal per previous exam) would not be covered by insurance.because they were not (severe) enough. Further, the cost of glasses were extremely high price so I did not order with Pearl. I found suitable frames and and lenses at WALMART for an acceptable price! PEARL'S prices were very high","updateTime":"2025-11-10T12:04:51.873867Z"},{"reviewer":"Melissa Matthews","starRating":"FIVE","comment":"My daughter injured her eye at a basketball game on a Saturday. The office was extremely busy but they made time to get her in right away. The staff was nice and helpful and the doctor was thorough and knowledgeable! I’d definitely recommend.","updateTime":"2025-11-09T18:09:45.591697Z"},{"reviewer":"Ella Davis","starRating":"FIVE","comment":"Great selection, excellent staff, especially Crystal at the Legacy Village store.","updateTime":"2025-11-04T00:15:45.374987Z"}]
