[{"reviewer":"DOROTHY BRADFORD","starRating":"THREE","comment":"The doctor was competent and friendly. He chewed gum.\nThe optician told me my benefits didn't cover lenses and quoted me $500. This was not true. After checking I found lenses were covered.\nThe assistant didn't wipe off the various machines I had to look through.\n\nThe receptionist handed me a filthy iPad covered in fingerprints and stickiness to complete enrollment papers.","updateTime":"2026-05-04T21:00:11.903714Z"},{"reviewer":"PC Marks","starRating":"FOUR","comment":"Dr. Was great and thorough. Waiting time was minimal. Only issue, unnecessary confusion with coverage. Otherwise I would have given 5 stars!","updateTime":"2026-05-01T16:36:52.289175Z"},{"reviewer":"Robbin Schecter","starRating":"FIVE","comment":"I finally decided at 60 years old to get contact lenses, From the time of the beginning of my appointment with staff and technicians, to the visit with the Dr., i had a very positive experience, They dissolved all my worries about putting them in my eyes and taking them out! The whole staff was pleasant and patient .","updateTime":"2026-05-01T14:04:47.285032Z"},{"reviewer":"Stacia Ellison","starRating":"FIVE","updateTime":"2026-05-01T13:38:47.135776Z"},{"reviewer":"Joshua (조슈아)","starRating":"FIVE","comment":"Great service! My initial appointment got rescheduled because there was a conflict with my medicaid insurance but they did get it fixed before my reschedule! The front desk was so helpful, the staff for the pre exam check was wonderful to work with and speedy, eye doctor was very informative and gave very helpful information. He also was efficient and quick with what scripts I needed and explained to me why I have been having more issues with my eyes lately. Very nice and welcoming, clean office and open area and wonderful selection of frames. The process was quick and I was pleased with their help!","updateTime":"2026-04-30T13:11:08.480325Z"},{"reviewer":"Tiffany Turner","starRating":"FIVE","updateTime":"2026-04-29T13:06:41.526162Z"},{"reviewer":"Veronics Hardy","starRating":"FIVE","comment":"Awesomeness, staff is helpful and the optometrist is handsome 😀","updateTime":"2026-04-29T12:47:29.286813Z"},{"reviewer":"loo hor","starRating":"FIVE","comment":"Great doctor great staff very helpful..","updateTime":"2026-04-27T12:55:33.587409Z"},{"reviewer":"khailand kirkland","starRating":"FIVE","updateTime":"2026-04-26T12:59:35.295684Z"},{"reviewer":"KaTrina Trice","starRating":"TWO","comment":"The doctor I had was amazing. The staff, not so pleasant. And after my exam I asked about a particular pair of glasses and was told very rudely that they were closing and I had to come back. I will be purchasing my glasses elsewhere.","updateTime":"2026-04-25T12:46:26.734834Z"},{"reviewer":"Christi S","starRating":"FIVE","comment":"Dr. Chima is easy to talk to and worked with me on my glasses and some drops!","updateTime":"2026-04-24T17:19:47.759777Z"},{"reviewer":"Shaquille McMichael","starRating":"FIVE","updateTime":"2026-04-20T13:02:18.988739Z"},{"reviewer":"Tommy Posanti","starRating":"ONE","comment":"Will not return here ever. Every staff member was short and gruff with us. The individual doing the first part of our screening was very blunt and I felt like I was being ordered around. The doctor rushed through the exam and did not seem interested in asking any questions about my eye health or history. I heard them say they charge a 3% fee for all credit card transactions which is ridiculous considering how expensive eyeglasses are. That’s all a cost of doing business. You shouldn’t be charging your customers more depending on the payment method they’re using. The incessant texts and emails prior to our appointment were very unnecessary too. 6 text messages and four emails before I even arrived for my appointment.","updateTime":"2026-04-20T12:59:12.952901Z"},{"reviewer":"Penelope Crews","starRating":"FIVE","comment":"The eye examination was top self, questions were answered and I felt great about that. The staff is Awesome. Thank U Pearle Vision.","updateTime":"2026-04-16T15:51:12.892052Z"},{"reviewer":"erica johnson","starRating":"FIVE","comment":"My experience is always wonderful whenever I visit Legacy Village Pearl Vision. The staff are very kind and helpful with making my decision on which frames looks best with my face shape. My optometrist Dr. Chima is great at explaining my care plan in ways I can understand. I especially appreciate is patience. Thank you Team Legacy Village P.V. continue being great!","updateTime":"2026-04-16T12:42:38.139408Z"},{"reviewer":"Everard Prude","starRating":"TWO","comment":"Staff was cool...young blk female really helped me out, she was very professional...doctor was informative...eyeglasse selection sucks and prices extremely high...only giving two stars because of the none selection and high prices","updateTime":"2026-04-16T12:40:29.648982Z"},{"reviewer":"Latoya Tackett","starRating":"FIVE","comment":"Great service very professional appointment with smoothly and quickly","updateTime":"2026-04-05T13:16:50.412382Z"},{"reviewer":"gabriel richards","starRating":"ONE","comment":"Wife had taken our 2 older children in for eye appointments today. She had told the desk no to the $35-$45 retina scan when filling out the intake paperwork, they were taken back for their appointments. My children looked at frames after the appointment and my wife was going through the motions to make the purchase for one/both of my children’s pair of glasses at which point the female assistant store manager whom was helping her had quoted her a price along the lines of $240 after insurance for a single pair of blue light glasses(quoted $45 for the blue light alone). Of coarse she had defaulted the lenses and such to the highest possible quality without discussing it with my wife. After some back and forth, When my wife had informed her that she needed to leave for a family emergency regarding our sick youngest whom is with me at home and needed to checkout. She was not only charged for the retina scan service she declined at the start(they did scan their eyes so we never said a thing about it since it had already happening), they also processed one of my children’s eyeglass pairs and now refuse to refund the eyeglasses themselves just minutes after the purchase went through claiming “no refunds once the order is put in” after she had time to see just what was purchased. I would never recommend this establishment to anyone. I get that you make commissions from sales and upselling and all that. But pushing through services and purchases against the consent of the customer and taking advantage when they’re anxious and then refusing to rectify the issue minutes after the fact, is down right criminal. Enjoy the $45. We will go get proper pairs from target eye or glassesusa.","updateTime":"2026-04-02T17:04:07.250181Z"},{"reviewer":"Mary McLaughlin","starRating":"FIVE","comment":"I was so pleasantly surprised after taking my 10 year old son for an eye exam. Between insurance and lack of availability at UH, I settled for here. From beginning to end I was so impressed with the way the doctor and tech both communicated with my son, showing patience, empathy and relatability to his age. Thankful we found this place. We are so happy!","updateTime":"2026-03-22T14:08:48.655967Z"},{"reviewer":"Robert Klein","starRating":"FIVE","comment":"everyone was accommodating , friendly, and pleasant to deal with.","updateTime":"2026-03-19T16:44:06.460286Z"},{"reviewer":"Ibukun Omole","starRating":"FIVE","comment":"The whole crew was nice","updateTime":"2026-03-18T19:30:43.901511Z"},{"reviewer":"Karin Cole","starRating":"FIVE","updateTime":"2026-03-18T01:48:50.995561Z"},{"reviewer":"Julie Pezdirtz","starRating":"FIVE","updateTime":"2026-03-17T12:35:42.216138Z"},{"reviewer":"Tammy Taylor","starRating":"FIVE","updateTime":"2026-03-15T12:38:27.941705Z"},{"reviewer":"Karen Lee","starRating":"FIVE","comment":"I went pearl vision they treated with kindness and respect and great customer service thanku pearl vision.i found the beautiful glasses I needed","updateTime":"2026-03-13T15:41:11.741069Z"},{"reviewer":"Andrew Morris","starRating":"ONE","comment":"I had this review at 5 stars before but i recently got sent an additional bill from them 2 months after my exam. I asked multiple times when I was there initially if the total for the glasses and the exam was correct and multiple times I was assured that it was. Now, 45 days after I was there last, I'm getting bills in the mail and text messages saying I still owe them. Needless to say that not only will I not be returning, I am also not paying the additional bills. It's clear they don't have their shit together","updateTime":"2026-03-12T13:52:47.403547Z"},{"reviewer":"Liam Mealey","starRating":"FIVE","updateTime":"2026-03-12T12:37:04.324936Z"},{"reviewer":"The Violet Genie","starRating":"TWO","comment":"Rude front desk staff with an unorganized office flow. At one point, told we were all set after my son saw doctor and we ordered contacts...only to get a call after leaving advising the doctor wasnt finished seeing him. Returned back and given misnformation about his benefits despite having them verified already. Front desk associate argued me down then proceeded to go get someone else after mumbling she didn't really deal with the \"insurance\" part of it. Will never return here for eye exams again.","updateTime":"2026-03-12T06:58:58.519910Z"},{"reviewer":"Michael Lucious","starRating":"TWO","comment":"They try to overcharge me the other day","updateTime":"2026-03-11T12:40:21.615044Z"},{"reviewer":"Raymond Gahnz-Kuhar","starRating":"FIVE","comment":"It’s was an amazing exam. And people were wonderful. For a “commercial eye care chain” I never felt like I was treated as a number. Great location.","updateTime":"2026-03-11T12:37:47.401317Z"},{"reviewer":"Markia Washington","starRating":"FIVE","updateTime":"2026-03-10T12:45:34.946827Z"},{"reviewer":"Miranda Potts","starRating":"FIVE","comment":"Great service!","updateTime":"2026-03-09T15:30:58.758880Z"},{"reviewer":"Tamara Millan","starRating":"FIVE","updateTime":"2026-03-09T12:47:56.927949Z"},{"reviewer":"Deborah DeGrange","starRating":"FIVE","comment":"The optometrist was very thorough and helped address all my vision issues !","updateTime":"2026-03-07T19:48:14.438394Z"},{"reviewer":"Alice Alvey","starRating":"FIVE","comment":"Crystal is the best! She found the perfect glasses for me.","updateTime":"2026-03-07T18:50:53.508977Z"},{"reviewer":"Charles Kent III","starRating":"FIVE","updateTime":"2026-03-07T13:36:16.879943Z"},{"reviewer":"Myrica walls","starRating":"FIVE","comment":"Excellent! Very kind staff 🙂\nThe Doctor is very kind and very professional as well.🙂","updateTime":"2026-03-03T12:27:58.879797Z"},{"reviewer":"Arion Ransom","starRating":"FIVE","comment":"Always a pleasant visit","updateTime":"2026-03-01T13:45:05.383297Z"},{"reviewer":"heidi Buchan","starRating":"FIVE","comment":"Great place! Easy to make an appt. The front end staff were friendly and the doctor was great!","updateTime":"2026-03-01T13:41:58.689926Z"},{"reviewer":"bmyresha10","starRating":"FIVE","comment":"My experience was awesome! All staff was knowledgeable and great to work with. I found my new eye office.","updateTime":"2026-02-26T13:43:34.360376Z"},{"reviewer":"Michelle Whiteside","starRating":"FIVE","updateTime":"2026-02-26T13:36:21.697352Z"},{"reviewer":"inez hurley","starRating":"FIVE","updateTime":"2026-02-25T21:11:52.090769Z"},{"reviewer":"Denise","starRating":"FIVE","comment":"The doctor was very pleasant and efficient and professional and the woman that tested my eyes she was very sweet professional conversational I had a very positive experience Over All. I wasn't expecting to find any glasses that I liked but my friend who was with me picked out a pair of really wild glasses for me and I really like them and he said I look beautiful in them so in 2 weeks I'll have them. I should have taken a picture of myself with the glasses on but I didn't so we'll have to wait 2 weeks. They really need to sweep the floor the place was not immaculate the floor was dirty with miscellaneous stuff that needed cleaning.","updateTime":"2026-02-25T14:43:26.451582Z"},{"reviewer":"John Mills","starRating":"FIVE","updateTime":"2026-02-25T13:30:13.619041Z"},{"reviewer":"theresa taylor","starRating":"FIVE","updateTime":"2026-02-21T14:18:46.648612Z"},{"reviewer":"Ellen Gebhardt","starRating":"THREE","comment":"Clean. No level of service that equates with the cost of exam. Not a positive enough experience to visit again.","updateTime":"2026-02-21T01:27:20.182029Z"},{"reviewer":"Denisha lewis","starRating":"FIVE","comment":"Very clean quiet and organized...it was worth the 20mim drive I had to do to get there...they were friendly and very thorough","updateTime":"2026-02-21T00:04:30.447712Z"},{"reviewer":"Quinise “Quinn” Ceasor","starRating":"FIVE","comment":"My experience was amazing! I’ll definitely be returning for my next exam. Dr Chima was professional and kind. Johnny was so kind to me while figuring out what glasses looked great on me and what ones were covered by my insurance company. Johnny is truly an angel","updateTime":"2026-02-18T13:39:38.173029Z"},{"reviewer":"Mumbles Mumbles","starRating":"FIVE","updateTime":"2026-02-18T11:51:53.060941Z"},{"reviewer":"Michael Foley","starRating":"FIVE","updateTime":"2026-02-15T11:10:24.137513Z"}]