[{"reviewer":"theresa taylor","starRating":"FIVE","updateTime":"2026-02-21T14:18:46.648612Z"},{"reviewer":"Ellen Gebhardt","starRating":"THREE","comment":"Clean. No level of service that equates with the cost of exam. Not a positive enough experience to visit again.","updateTime":"2026-02-21T01:27:20.182029Z"},{"reviewer":"Denisha lewis","starRating":"FIVE","comment":"Very clean quiet and organized...it was worth the 20mim drive I had to do to get there...they were friendly and very thorough","updateTime":"2026-02-21T00:04:30.447712Z"},{"reviewer":"Denise","starRating":"FIVE","comment":"The doctor was very pleasant and efficient and professional and the woman that tested my eyes she was very sweet professional conversational I had a very positive experience Over All. I wasn't expecting to find any glasses that I liked but my friend who was with me picked out a pair of really wild glasses for me and I really like them and he said I look beautiful in them so in 2 weeks I'll have them. I should have taken a picture of myself with the glasses on but I didn't so we'll have to wait 2 weeks. They really need to sweep the floor the place was not immaculate the floor was dirty with miscellaneous stuff that needed cleaning.","updateTime":"2026-02-18T14:22:10.335187Z"},{"reviewer":"Quinise “Quinn” Ceasor","starRating":"FIVE","comment":"My experience was amazing! I’ll definitely be returning for my next exam. Dr Chima was professional and kind. Johnny was so kind to me while figuring out what glasses looked great on me and what ones were covered by my insurance company. Johnny is truly an angel","updateTime":"2026-02-18T13:39:38.173029Z"},{"reviewer":"Mumbles Mumbles","starRating":"FIVE","updateTime":"2026-02-18T11:51:53.060941Z"},{"reviewer":"Michael Foley","starRating":"FIVE","updateTime":"2026-02-15T11:10:24.137513Z"},{"reviewer":"T M","starRating":"FIVE","updateTime":"2026-02-13T18:21:58.319968Z"},{"reviewer":"Dan Waldeck","starRating":"FIVE","comment":"I love the Pearl Vision at Legacy Village. Dr. Chima is amazing and the staff is so friendly!","updateTime":"2026-02-13T13:29:47.626827Z"},{"reviewer":"Robin","starRating":"FIVE","comment":"The staff was courteous and the doctor was very efficient and informative.","updateTime":"2026-02-11T17:22:45.436079Z"},{"reviewer":"Emily Gregory-Lott","starRating":"FIVE","comment":"Good experience all around: no wait time, extremely helpful staff.","updateTime":"2026-02-09T13:58:45.021309Z"},{"reviewer":"marcia kushan","starRating":"FIVE","updateTime":"2026-02-09T00:02:56.217207Z"},{"reviewer":"Tracy Jones","starRating":"ONE","comment":"Buyer beware. I decided to switch from VisionWorks to Pearle at Legacy for a change. Family of three had vision exams, two for contacts. Both instances the doctor, without any disclosure, gave exams for the most expensive contact lenses (over $1,000 for 6 month supply). Neither the contacts nor the exam for these expensive contacts were covered by our insurance, which Pearle was aware. They charged us $100 per exam. I had to go and speak to the 'manager' on two separate occasions to get these charges reversed. We asked for a price list for the second contacts. The 'manager' claimed to email it to us, never received it. After two visits and multiple calls and in person meetings with the 'manager' and Dr. Chim the office called to place order for my daughter's contacts. Our insurance gives us $150 towards contacts annually, which has always been adequate - maybe adding another $50. The agent called and I specifically authorized that they only order enough boxed that would be totally covered by the insurance $150 stipend. We pick up six boxes of contacts. A month later we receive an invoice for over $650!! Today, I went to the Legacy Village Pearle for the fifth and final time to return the four unopened boxes of contacts and demand they be taken off my invoice as I had not authorized the purchase. I was informed that they only order contacts after obtaining a credit card payment. I asked, \"then why are you billing me for $650!!\" After having to request a receipt showing that I returned the four boxes of contacts (pardon if I don't take their word about noting the return in my daughter's records!!) I left the store for the last time. I will never step foot in that establishment again.\n\n2/6/2026 update: We received a text and voice message that two boxes of contacts have been ordered and ready for pick up. Another \"unauthorized\" purchase by Pearle Legacy. At this point I will be filing an official complaint with the Ohio Attorney General and Pearle's parent company Luxottica for UDAP violations related to undisclosed fees and deceptive business practices.","updateTime":"2026-02-06T20:03:40.953174Z"},{"reviewer":"Erin","starRating":"FIVE","comment":"Came for a New Patient appointment and was thrilled. The clinicians were efficient and thorough. The doctor took his time in explaining the diagnostic exam to show the health of my eyes. He even recommended a healthier way to wear my contacts and save money by switching to daily disposable contacts rather than the monthly ones I used to buy. This saved me a ton of money and I wish my previous doctor had told me about these sooner. The office was clean and well organized. I arrived 20 minutes early and only had to wait 5 minutes before being seen.\n10/10. Will certainly recommend to anyone in need of a new eye doctor.","updateTime":"2026-02-06T13:42:25.275850Z"},{"reviewer":"Roazlyn Bell","starRating":"FIVE","updateTime":"2026-02-05T23:37:09.799882Z"},{"reviewer":"Mary Ann Marazzi","starRating":"FIVE","comment":"the doctor and optician who helped me are both wonderful. the best I have dealt with in many years","updateTime":"2026-02-03T21:07:43.705044Z"},{"reviewer":"Ted Goble","starRating":"FIVE","updateTime":"2026-02-01T13:38:44.122028Z"},{"reviewer":"Kaylee Ennis-Hastings","starRating":"ONE","comment":"Our experience was not pleasant. We chose this provider for insurance purposes and availability. While filling out forms it kept suggesting add ons with the additional cost which we opted out of. When going back to the exam it took maybe 10 minutes? Not a regular eye exam length, did not dilate at all or take the necessary time to do a proper exam. One of the charges we’re for not to dilate so I’m glad I didn’t select it or else I would be charged for nothing. Then when I went to checkout they added on charges on top of my co-pay which I questioned since it was an extra $39 but was told it was for the doctor to go over the photo of behind my eyes which took 1-2 minutes to go over and was not told that it was an extra charge, he just went right into it. I came in between work, an hour out of my way and was very disappointed and it wasted my time and money. I will not even return for glasses I’m so disappointed with the service.","updateTime":"2026-01-31T16:04:16.823835Z"},{"reviewer":"Marc","starRating":"FIVE","comment":"The doctor was amazing with my son. Very easy to talk to and great sense of humor. Work well with patients on the spectrum.","updateTime":"2026-01-28T14:22:47.851790Z"},{"reviewer":"Lisa Jones","starRating":"TWO","comment":"I wasn't properly informed on the charges for my contact lenses exam.\nAnd I have unlimited allowance on my frames was pressure into selecting from certain eyeglasses frames.","updateTime":"2026-01-26T13:42:39.770423Z"},{"reviewer":"Jennifer Clarke","starRating":"FIVE","comment":"The staff and Doctor were professional, kind and attentive. The Doctor was thorough in his explanation and care. I recommend Pearle Vision at Legacy Village.","updateTime":"2026-01-23T13:16:44.694753Z"},{"reviewer":"Patrick Bore","starRating":"FIVE","comment":"Very efficient and customer friendly service","updateTime":"2026-01-21T13:37:14.369120Z"},{"reviewer":"Rosarie Booth","starRating":"FIVE","comment":"Great first time experience ! A lot of different frames to choose from ! The women that serviced me were VERY professional and nice ! My eye doctor was great !","updateTime":"2026-01-19T14:38:41.374266Z"},{"reviewer":"KHADIJA KELLEY","starRating":"FIVE","comment":"Shout out to Christal of Pearle Vision (Legacy Village). I was not pleasant with the optician at our initial encounter. I allowed my depressed mood and personal life happenings to take over and lashed out toward her, for absolutely no reason. I would like to publicly apologize for that, sincerely. Not making any excuses, the grieving journey is long, tumultuous and confusing. I hope that she accepted the apology. My glasses were stolen from a funeral and I panicked not having a back-up frame or new contacts. Christal set me up and assisted me professionally, efficiently & did not allow my attitude to change hers. THANK YOU! See you in two weeks! :-)","updateTime":"2026-01-16T18:18:34.022447Z"},{"reviewer":"Dis Notthat","starRating":"FIVE","updateTime":"2026-01-14T15:54:45.098234Z"},{"reviewer":"Denone Hurley","starRating":"FOUR","updateTime":"2026-01-14T13:36:45.991630Z"},{"reviewer":"Brittany Miller","starRating":"FIVE","updateTime":"2026-01-13T10:32:11.727598Z"},{"reviewer":"Cece Harris","starRating":"FOUR","updateTime":"2026-01-09T15:27:48.408241Z"},{"reviewer":"L Levy","starRating":"FIVE","updateTime":"2026-01-09T13:48:14.353095Z"},{"reviewer":"yeshen-khorlo dugarova-montgomery","starRating":"FOUR","comment":"just wanted to say heartfelt thank you to these two employees of this store- to Johnny and to another white guy (I didn’t catch his name). I was there twice.\nFirst time I went to get prescription glasses with a prescription i already had from a different location in Lyndhurst. Johnny is a marvel, smart and has a pleasant presence, he is respectful and genuinely a nice person. The second time I went to pick up my eye glasses that were ready surprisingly fast. The older white guy adjusted my new pair of glasses fast and efficiently. Also very professional and friendly.\nI had medical mutual plus Eyemed insight insurance. And my prescription glasses were fully covered by my insurance.\nI do not give five stars because the store has some issues with staffing.","updateTime":"2026-01-08T22:42:20.632078Z"},{"reviewer":"Haneef Bashir","starRating":"FIVE","updateTime":"2026-01-08T17:00:12.729801Z"},{"reviewer":"Mike D","starRating":"FIVE","comment":"I used to go here when I lived in Ohio. The staff and Dr Chima were the best. I always knew that but I know it more since I don't live there anymore. I never told him how awesome he is so I'm doing it now.","updateTime":"2026-01-07T19:57:14.660296Z"},{"reviewer":"Sara Corprew","starRating":"FIVE","updateTime":"2026-01-04T13:57:08.024076Z"},{"reviewer":"Andrew Morris","starRating":"FIVE","updateTime":"2026-01-02T14:04:53.876243Z"},{"reviewer":"Rochelle Guyon","starRating":"FIVE","comment":"Amazing! Crystal is always helpful and awesome","updateTime":"2026-01-01T16:33:33.365820Z"},{"reviewer":"Sheila Pugh","starRating":"FIVE","comment":"The customer service was warm and inviting. Jada was excellent, made me feel very welcomed.","updateTime":"2026-01-01T15:33:09.275629Z"},{"reviewer":"Saundra Woods","starRating":"FIVE","comment":"It was great! Great customer service. Everyone had smiles and were attentive to me. My first visit was a winner!","updateTime":"2026-01-01T15:15:34.678998Z"},{"reviewer":"Cameralady Simmons","starRating":"FIVE","comment":"Professional attitudes-caring-knowledgeable","updateTime":"2026-01-01T15:08:00.074007Z"},{"reviewer":"CINKA","starRating":"FIVE","comment":"Dr Cheema and the staff were excellent. Friendly, personable. Easy to get to the office. It's immaculate and has thee best selection of eye wear. Love love love them. Will be back and will 3000% recommend them.","updateTime":"2026-01-01T13:45:20.191974Z"},{"reviewer":"A Schuler","starRating":"FIVE","comment":"Staff was efficient and friendly.","updateTime":"2025-12-31T18:34:53.367775Z"},{"reviewer":"Moss Man","starRating":"FIVE","updateTime":"2025-12-31T13:36:33.685647Z"},{"reviewer":"mimibfree","starRating":"FIVE","comment":"My sister and I took our father in for glasses and the whole team couldn't have been nicer. From check-in to the optometrist to the regional manager *who changed his work station so my Dad, who walks with a cane, wouldn't have to move from his seat.) And we want to especially thank Jayda, who was very patient and kind, and after changing his mind several times, took care of my Dad like he was family. We highly recommend the team at Pearle Vision Legacy Village.","updateTime":"2025-12-30T14:52:50.439326Z"},{"reviewer":"Domonique Townsend","starRating":"FIVE","updateTime":"2025-12-30T03:47:56.728152Z"},{"reviewer":"Mike Ingram","starRating":"ONE","comment":"Update: appt was 12/3 still no glasses no call, email text or anything for an update. Called and after sitting on hold for about 20 minutes I was basically told 🤷🏽‍♂️ sorry sir well let you know. HUH? So I paid for something and no one knows when I’ll get it? Do fine, Im thinking if they can’t fill the order I can just cancel it and go somewhere else to get it filled.\n“We don’t do that” EXCUSE ME? So you’ve taken my money used insurance and I get nothing. From there I called the corporate number and sat on hold for an additional 20 minutes before I just gave up. I guess now I go to the better business bureau. This company is definitely lack luster. I’m beyond furious.","updateTime":"2025-12-29T18:00:30.012503Z"},{"reviewer":"Claire Walton","starRating":"FIVE","comment":"Dr. Chima at Pearle Vision is outstanding. He consistently goes above and beyond to make sure my eyes stay healthy, and I always feel truly cared for during every visit. He takes the time to explain everything clearly, answers all my questions, and never makes the appointment feel rushed. The level of professionalism, kindness, and personal attention he provides is exceptional. I couldn’t recommend Dr. Chima more highly! 👓✨","updateTime":"2025-12-24T17:47:01.112983Z"},{"reviewer":"Mike","starRating":"TWO","comment":"The staff at the location are courteous and professional Doc was great…..HOWEVER, whatever lab they use to make glasses ruins all that. I came in and got glasses 12/3/25 and I’m still waiting. An approaching (tentative it still may be longer) 30 day turnaround is unacceptable. I used LensCrafters last 2 years and got my glasses in 8 days. I went to America’s Best before that and got glasses in 5.\nI’m really frustrated because had I been told it would be a month or more I definitely would’ve went somewhere else","updateTime":"2025-12-23T18:29:07.569251Z"},{"reviewer":"Teri Bolden","starRating":"FIVE","updateTime":"2025-12-20T20:04:41.978431Z"},{"reviewer":"Gail H Banes","starRating":"FOUR","comment":"I had a very good experience at Pearl Vision. The employees were personable and professional.","updateTime":"2025-12-18T13:38:20.032240Z"},{"reviewer":"Robert Eiler","starRating":"FIVE","comment":"Eye exam was prompt and complete. Good job.","updateTime":"2025-12-16T15:33:17.889161Z"},{"reviewer":"Angela L Gober-Woodson","starRating":"FIVE","comment":"Offices are very clean. Staff was very professional and nice.","updateTime":"2025-12-15T17:38:14.687070Z"}]