[{"reviewer":"Gabby Johnston","starRating":"ONE","comment":"Glasses took double the time they were supposed to. Then other pair of glasses were not ready when they said they would be. The owner has poor customer service skills. Go somewhere else that is competent and do what they are supposed to so you can see!","updateTime":"2025-11-29T18:46:32.151691Z"},{"reviewer":"Sally Bagwell","starRating":"ONE","comment":"Both my husband and I love Dr. Nguyen, but the staff is the most incompetent people to deal with. We came in today for our yearly exams. They couldn't find us on the schedule. We make this appointment a year in advance. After a few minutes, they found my name and I was taken back for the exam,thinking that they would find my husbands name on the schedule. When I finished my husband was waiting and I asked him if he was all done and he said he hadn't even been seen. The staff said he wasn't scheduled, but they could make an appointment for him. We paid for my exam and left. We are sorry to leave Dr. Nguyen,but we won't be back.","updateTime":"2025-11-22T01:58:21.534304Z"},{"reviewer":"Taylor Woods","starRating":"ONE","comment":"I had this appointment for my child scheduled for a few months. They waited until I got here to tell me that they don’t accept her vision insurance, despite having her information. It is very unprofessional to do this to a patient. We will not be back.","updateTime":"2025-11-13T19:31:40.749317Z"},{"reviewer":"Misty Anglin","starRating":"ONE","comment":"My family and I (family of 4) have used Pearle Vision of Norman for several years (10+). However, I will not continue to use them in the future. They have become hard to work with and very disrespectful. Had an issue with getting my sons contacts and so I asked to purchase some (4 days worth) of the trials until the order arrives, if it arrives on the day they say they will, and they would not do that. I am very disappointed with them and would not recommend them for anyone in the future. They DO NOT CARE about their loyal customers.","updateTime":"2025-09-25T15:08:53.837880Z"},{"reviewer":"Sana Jam","starRating":"ONE","comment":"Their service is unbelievably Terrible! I bought medical colored contacts and my vision got worse. They refuse to refund me—total waste of time and money!","updateTime":"2025-09-24T22:52:32.394894Z"},{"reviewer":"RightFrame","starRating":"ONE","comment":"Been going here for a couple of years and suddenly \"they can't find my insurance\" Uh the same shit I've been using... Just wanted my frames fixed, nothing crazy.","updateTime":"2025-09-23T13:24:06.187373Z"},{"reviewer":"Brandon Richardson","starRating":"ONE","comment":"Charged me twice for one prescription. Unfortunate because Dr. Nguyen is great.\nWill not return.","updateTime":"2025-09-10T17:54:10.054045Z"},{"reviewer":"Brenda Henslee","starRating":"FIVE","updateTime":"2025-09-05T22:07:23.239229Z"},{"reviewer":"Riley Medina","starRating":"FIVE","comment":"Great Service and help, I recommend Kenton he’s a great guy and will help you choose the perfect ones for you!! Great Place","updateTime":"2025-08-16T18:42:25.079701Z"},{"reviewer":"Tammy Smith","starRating":"ONE","comment":"The Dr is beyond wonderful. Staff is incompetent. Did not order correct lenses on one pair glasses. 2nd pair didn’t come in with the first pair. Wasn’t ordered, they didn’t know until picked up the first. Didn’t explain that, but their paper work showed that. No apologies no explanations. Other than we are short staffed. The girl helping kept texting. Complaining she wasn’t put on the schedule for the next week and the manager wouldn’t discuss it with her. Then to top that off it wasn’t even the glasses that I picked out. Then tell me bring them back but will have to pay for any difference. They don’t even mention the fact the frames I chose could be cheaper. Not saying they were. Again, no apologies….","updateTime":"2025-08-15T15:58:43.916714Z"},{"reviewer":"Corban","starRating":"ONE","updateTime":"2025-07-30T11:59:32.542569Z"},{"reviewer":"Kasia Tunney","starRating":"FIVE","updateTime":"2025-05-22T03:11:52.738765Z"},{"reviewer":"Javier Trigueros","starRating":"FIVE","comment":"Great place","updateTime":"2025-04-09T20:14:37.688107Z"},{"reviewer":"Darius","starRating":"FIVE","comment":"Easy online scheduling is a good experience.","updateTime":"2025-01-30T20:42:35.265729Z"},{"reviewer":"Sarah B","starRating":"FIVE","comment":"Dr. Nguyen was really excellent! First eye doctor that explained my eye health and eye photos in depth, and I’ve had tons of eye doctors in the past. The staff was also great, even with the insurance mixup (which was not their fault at all).","updateTime":"2025-01-04T22:03:56.495432Z"},{"reviewer":"AJ M","starRating":"ONE","comment":"They tried to charge me 119$ o/o pocket for a contact lense exam. I told them my insurance co pay is $10 and my contact lenses co pay is $25. They said that my insurance doesn’t cover their contact lenses because the ones I needed aren’t made in their lab? Whaaaaat???!! They made zero sense. I cancelled my appointment right thon the spot. How DARE they try to swindle me. I’ve been going to the eye doctor and getting contacts and glasses for almost 30 years!! Yikes.","updateTime":"2024-11-23T17:52:43.989818Z"},{"reviewer":"Loco in OKC","starRating":"FIVE","comment":"Really good experience. Computers were slow but the staff was friendly and the time flew by. Staff member went above and beyond to tuneup my existing pair (from different Opto). Mallory was my contact and she was professional and friendly threw out the visit. Dr Nguyen sharp and nice Opto. We set appt for my extra testing due to health issue. I am a very impatient patient but left happy as a Lark. I will continue as a patient for this office.","updateTime":"2024-11-22T20:31:13.320605Z"},{"reviewer":"J.T. Lane","starRating":"ONE","comment":"Worst experience at a retail establishment I have encountered in a long time. I had an appointment and had to leave in an hour and 15 minutes. They kept stringing me along, trying to sell me a bunch of stuff I didn’t need which was fine, but not all of the waiting when I was the only one in the store. I finally had to leave, so I asked for my prescription. After another 6 minutes passed, where she acted like she couldn’t figure out how to print my prescription and caused me to miss my appointment 🙄. She sent me with the wrong prescription, which was turned into Glasses USA. I saved $225 (even though I had $400 allowance from insurance?) and Glasses USA got it covered.\n\nSo I got a pair of glasses with the wrong prescription, missed my appointment, and had an ordeal that was 100% avoidable all because they were chasing a few dollars in commission\n\nPlease go anywhere but there. Stanton Optical fixed the problem, and even told me I didn’t need the lenses they tried to “upsell” me. They also said they “fix” quite a few Pearle orders.\n\nStay away. They won’t honor your insurance even though they say they will. You will leave haveing to pay….mark my words.","updateTime":"2024-11-02T12:51:49.962359Z"},{"reviewer":"Reyann Pickens","starRating":"TWO","comment":"Employees are nice. Took a long time to get my frames and then once they had them they sat in the back for a while. I had to call a couple times and each time they said they \"didn't know why it was taking so long\" or \"didn't know why they hadn't been cut yet or given priority\" given that the order took about 10 days longer when I was told. The prescription ended up being wrong, which they fixed for free. But when I picked them up one of the lenses was scratched and they said that would be $90 to replace 🙃 I probably won't go back even though everyone was nice, just cause it was such a hassle and I still don't have wearable glasses.","updateTime":"2024-10-11T20:28:57.005078Z"},{"reviewer":"Lori Bingamon","starRating":"ONE","comment":"I was told by an associate after I had called earlier to verify sales and my insurance, that the sale prices are for only the uninsured. I think that's a crappy policy. I went to Pearle Vision in Norman, OK.","updateTime":"2024-08-20T15:03:56.982493Z"},{"reviewer":"Zarine","starRating":"FIVE","comment":"Everyone here was super nice and even took the time to help me choose glasses that fit my face shape and style. I get so many compliments on my frames nowadays! Love em","updateTime":"2024-07-15T18:08:54.619491Z"},{"reviewer":"Ahmed Alnusairi","starRating":"FIVE","comment":"I had a great experience with pearl vision. The staff were nice and professional. The doctor was nice and informative. He explained to me my condition and was patient with teaching me more about my condition and had a great balance between professionalism and friendliness and casualness. I strongly recommend Pearl Vision.","updateTime":"2024-07-11T02:35:14.916576Z"},{"reviewer":"Dale Marceaux","starRating":"FIVE","comment":"Was having trouble with my contact prescription, so started using my glasses. went in and had another eye exam and discovered that my eyes have improved. Staff was very friendly and helpful.","updateTime":"2024-06-10T14:34:03.635400Z"},{"reviewer":"JD HEARD","starRating":"ONE","comment":"My wife had an appointment today for her yearly eye exam. We arrived before the scheduled time for the appointment and no one asked her if she needed any help. She had to go find someone to check her in. They saw her, but again never acknowledged her. She had her exam completed and was looking at frames. I let the employee know that we only wanted the exam and would not be buying any frames. She said, Ok then it would only be the $39. I asked why she was charging $39 she answered “the deductible”. I said there was no deductible on her insurance? Then she said it was for a retinal exam that was not covered. They never discussed this with us when making the appointment, nor during the exam or before preforming this procedure. I let them know we were not going to pay that because the client was never informed. N She said then she would not provide my wife with the results of the exam. We left. I guess learned. I bet they try to bill her insurance for the exam less the $39. I recommend finding a reputable optician and ask will there be anything that could cost additional to the covered exam. DON’T GO TO PEARL VISION UNLESS YOU ARE EXPECTING TO PAY MORE THAN INSURANCE WILL COVER! THEY ARE NEVER GOING TO GET MY BUSINESS. I SURE HOPE THEY DON’T BILL HER INSURANCE. THAT WOULD BE FRAUD.","updateTime":"2024-03-26T20:19:22.295545Z"},{"reviewer":"Kyra Simmons","starRating":"TWO","comment":"I am not trying to be rude so sorry if it comes across that way.\nMy husband had an appointment almost 3 months ago then they had to order him trial contacts and do a fitting to get the trial pair in it took almost a month when it was supposed to be 3 days which not their fault they then booked him a try on a week and a half out so they had him go a month and almost 2 weeks without his correct prescription but in a pair that was only suppose to stay in for a week. We finally order his contacts and get told it’d take 7-10 business days 2 weeks go by I call I get told it’ll be in today call back later….I do so and get told they didn’t get delivered try tomorrow. I call up there today and met with a very rude woman who kept speaking over me and gets rudely told they won’t be in for another few weeks. I try to explain what we’ve been dealing with and get cut off multiple times. So I ask if they had trials or something as he’s been in the contacts longer than he’s supposed to. She says she’s going to have to order them but they won’t be his prescription I say no that won’t work because last time it took a month and before I can finish my sentence I get back in a very rude tone Do you want me to help you or not?\nI said no and hung up. If we hadn’t of already paid I would’ve canceled his order.\n\nThey clearly have no clue what’s going on. We won’t be using them because of the unorganized staff and the rude receptionist. If we were told from the beginning it would take 5 weeks it would’ve been fine but being told 3 different dates and dealing with her is enough for us.","updateTime":"2024-03-14T18:17:49.027278Z"},{"reviewer":"Natalie Moore","starRating":"ONE","comment":"Don’t take your glasses here, the staff are not properly trained to adjust them, it took 1 month to receive my glasses. Not a happy customer, I will not return ever","updateTime":"2024-03-03T17:36:48.582145Z"},{"reviewer":"Thomas Leach","starRating":"FIVE","updateTime":"2024-03-02T14:00:34.339578Z"},{"reviewer":"Crystal Lepper","starRating":"FIVE","comment":"This place was so awesome! From the time I called and Valerie was so kind and helpful to when we (my son who's 21 and I) came in for our appointment where everyone was very patient and nice! It made the experience of the dreadful glasses replacement much more bearable 😁 Thank you so much'","updateTime":"2024-02-05T17:07:30.864001Z"},{"reviewer":"David Thrailkill","starRating":"FIVE","updateTime":"2024-01-05T04:33:33.848277Z"},{"reviewer":"Hazel Genato","starRating":"ONE","comment":"I called them what time they closed. They said 6pm. I went there to repair my glasses which its their fault to begin with. They never polished my glasses. Once I get there at 5:35pm they said the lab is closed he went home 🤦🏻♂️","updateTime":"2023-12-14T23:50:31.592683Z"},{"reviewer":"Foust Foust","starRating":"ONE","updateTime":"2023-11-10T19:42:14.291021Z"},{"reviewer":"Lauren Hsieh","starRating":"FIVE","comment":"Everyone at Pearl Vision is really nice and accommodating! Great staff and doctors. Overall, a really efficient and easy visit!","updateTime":"2023-10-24T20:14:45.239516Z"},{"reviewer":"Angelica Gonzales","starRating":"FIVE","comment":"Staff is always professional, kind and helpful!\n\nNot going anywhere else!","updateTime":"2023-10-05T06:52:04.227885Z"},{"reviewer":"Teresa Scott","starRating":"ONE","comment":"Showed up early for our appointment. I went in pretty quickly. My husband was passed over for three other people. They said sorry, our bad.","updateTime":"2023-10-02T20:13:17.307334Z"},{"reviewer":"Jeanette Ford","starRating":"ONE","comment":"Please change your hours of operation on Google. It says you close at 7pm when you close at 6. This is very frustrating for people who go by what you have posted on Google and it’s not accurate.","updateTime":"2023-08-09T23:11:59.080714Z"},{"reviewer":"kristine anderson","starRating":"FIVE","comment":"i like the Pearle vision store in Norman ok .they taking time with you and they want to make sure everything is perfect and you are satisfied","updateTime":"2023-07-15T00:19:55.532238Z"},{"reviewer":"JANET ATKINSON","starRating":"ONE","comment":"June 7,23 went in to buy a second pair of glasses. They already had my Rx, so it should have been a simple in/out. Turned out a quicker exit than I anticipated. The staff were talking but one lady was yelling. I looked at her oddly to indicate her voice was too loud while she was seated right next to me. She continued to yell. She was yelling orders to the other staff. Did not get off her laurels and walk to them just yelled. On and on. I have never seen such an unprofessional demeanor in an office. I left and I won’t go back.","updateTime":"2023-06-08T06:01:57.881483Z"},{"reviewer":"Jessica Barrios-Rivas","starRating":"FIVE","comment":"Dr. Nguyen was kind and educated me on my eye health unlike my previous optometrist. He thoroughly answered my questions. The staff was all very helpful and the girl that helped me with my glasses was very sweet. I’ll be a returning client.","updateTime":"2023-05-12T16:32:59.526775Z"},{"reviewer":"Ken Lane","starRating":"FIVE","comment":"Dr Nguyen and his staff are a pleasure to work with.","updateTime":"2023-05-10T21:22:36.088526Z"},{"reviewer":"Richard H","starRating":"THREE","comment":"When they call they really need to let people know that they close for lunch from 1-2. Wasted trip.","updateTime":"2023-05-01T19:51:16.028023Z"},{"reviewer":"Marsha knight","starRating":"TWO","comment":"Drove 40 minutes to be told, \"Have a nice day\" since I did not call to confirm my appointment. I confirmed twice by email. Apparently, the corporate software does not notify the appropriate offices. I guess the doctor wasn't in because there weren't any customers. 03/2023","updateTime":"2023-03-23T15:38:20.881085Z"},{"reviewer":"Bronwin Hudson","starRating":"ONE","comment":"I went in on January 28th to get my eye exam. The doctor was fine, but when it came time to get my glasses it has been down hill from there, plus they have yet to provideme a copy of my prescription. They have made my glasses 3 times, and on the 3rg time, I still do not have them. When ever I have had glasses made it is usually 2 weeks but as I was told yesterday, they just don't know. PearlVision has turned over it's staff several times in the since January. I would recommend that you find another place.","updateTime":"2023-03-19T12:03:15.199828Z"},{"reviewer":"scott womack","starRating":"ONE","comment":"I rarely ever leave revues, but a revue is needed. Went to Pearle in Norman for glasses. When they arrived the first time, they were made wrong and had to be sent back. After almost 2 weeks, no call about glasses. Went on Monday to ask where they were and could not get an answer. Said would get a phone call the next day. Next day no phone call so I went there the next day (Wednesday) and still no answer. Said she would call the lab and call me back. No Phone call back so I went a 3rd time (Thursday) and was told they were not sure if they were ever ordered! Really? Asked for a refund that I got right away. Took my prescription to Walmart in Norman. Found almost same frame (Same Brand) and placed order. The price was 1/2 of what Pearle charged. $816 at Pearle for 2 pairs vs $394 at Walmart for 2 pairs. Same lenses, protection, warranty etc. Both places were on my optical insurance. Save some serious cash and go to Walmart optical. They were very friendly.","updateTime":"2023-03-02T15:27:15.675104Z"},{"reviewer":"Cassady Curtis","starRating":"FIVE","comment":"I’m a college student and new to the area. Everyone here was absolutely wonderful! Will be my go to for the next 4 years and beyond!","updateTime":"2023-02-18T16:44:14.230881Z"},{"reviewer":"Tamey Fernandez","starRating":"ONE","comment":"I gave a positive review to get a discount, must be the only way they can get a positive review. Do not use their service. Waited a month and still didn’t glasses. I canceled my order and doing business elsewhere. People there are rude and disrespectful!","updateTime":"2023-02-14T15:36:03.660841Z"},{"reviewer":"Rebecka Knight","starRating":"ONE","comment":"My daughter had an annual there last year. Booked an appt for her online 3 weeks ago. Showed up yesterday on time and was told it was an error of their system and the Dr was not in on Mondays. This morning I got an email stating her appt was missed. We took our business elsewhere and will not be back. I do not have the luxury of my kids missing school for a company who can not keep their online booked appointments aligned with their in office appointments. Calling is not an option for me since I can not hear on a phone call.","updateTime":"2023-01-25T12:58:16.539668Z"},{"reviewer":"Brianna Swaim","starRating":"ONE","comment":"The staff was nice so was the Dr. at first, but then he turned very rude and dismissive when I told him I my vision in my right eye was blurry with my contacts. I don’t have reading glasses, but the doctor implied that I would be in here in a few years for reading glasses if I went one power stronger in the contact in my right eye, but couldn’t explain why except telling me I’ll be 40 soon (I am 36) and that my eyes will get weaker, but I didn’t understand because that’s going to happen regardless of anything and I don’t know how he can predict when I will need bifocals. I’ve been using the lower strength anyways to see if I get used to them and no still blurry in my right eye so thank goodness it was changed so I get contacts that I can see clearly out of. But anyways no, you won’t see me in there for my reading glasses. I’m going somewhere else next time.","updateTime":"2022-12-30T23:16:00.596592Z"},{"reviewer":"Cherry Phillips","starRating":"ONE","comment":"Fruad charges will be charged to you.\nMy husband was charged for all things that were clearly covered by insurance and Medicare.\nThey will lie to your face and smile about it!","updateTime":"2022-12-22T18:50:21.181178Z"},{"reviewer":"Krissy6801","starRating":"FIVE","comment":"Great staff very friendly and great choices for glasses and fast service","updateTime":"2022-12-22T17:03:46.112470Z"},{"reviewer":"Erica Hines","starRating":"FIVE","comment":"I absolutely loved my visit and the caring staff! Thanks!!","updateTime":"2022-12-15T22:15:50.837418Z"}]
