[{"reviewer":"Lani Rowley","starRating":"FIVE","comment":"Nick from Pearle Vision Camp Hill is the best. Super knowledgeable, very helpful on all things contacts / lenses. Would recommend!!","updateTime":"2025-12-01T22:33:49.442444Z"},{"reviewer":"Wayne","starRating":"ONE","comment":"Terrible.","updateTime":"2025-11-30T19:32:22.009130Z"},{"reviewer":"M McCoy","starRating":"THREE","comment":"The optometrist wasn’t that friendly. It was like I was a chore for her to examine.","updateTime":"2025-11-27T15:37:44.277411Z"},{"reviewer":"Terri-Lee Christiana","starRating":"FIVE","comment":"Doctor is very thorough and efficient! Staff are very helpful!","updateTime":"2025-11-26T15:36:35.123171Z"},{"reviewer":"Sherylsandersdesigns Sanders","starRating":"FIVE","comment":"This office makes is easy to schedule or re-schedule and appointment with many slots available. Dr. Miller was very knowledgeable and thorough. Highly recommend.","updateTime":"2025-11-21T13:46:04.470245Z"},{"reviewer":"Gary","starRating":"FIVE","comment":"Great experience\nHighly recommended","updateTime":"2025-11-18T05:56:45.657704Z"},{"reviewer":"Firechicken","starRating":"ONE","comment":"I had a bad experience with purchasing a set of glasses. The glasses were never right to where I could actually use them. After 3 adjustments I had to exchange them for something less complicated to make. I paid about $1,000 for the original pair and exchanged them for a pair that was closer to $400. I was refused any sort of a refund for the difference by the salesman. I made a compliant and was told my complaint would be followed up on with the store manager later. That never happened. customer care is nonexistent with this company. I suggest going to some other eye glass provider. There are a lot of them out there to be treated like this.","updateTime":"2025-11-13T18:52:12.476203Z"},{"reviewer":"Megan Elizabeth","starRating":"FIVE","comment":"Very easy experience and the staff and doctor were super helpful.","updateTime":"2025-11-12T14:52:59.735430Z"},{"reviewer":"Michael Lear-Olimpi","starRating":"FIVE","comment":"I already commented. Great experience. Dr. Miller’s the best.","updateTime":"2025-11-09T00:56:25.339918Z"},{"reviewer":"Todd Fox","starRating":"FIVE","comment":"The assistant who does the before exam testing and \"paperwork\" is an absolute rockstar!!!! Even though the preappointment paperwork I filled out didn't copy over she got it done extremely fast and painlessly.She gets 10/10!!!! The guy who helped me pick out my glasses was very helpful with the insurance side of things and was great also.","updateTime":"2025-10-29T13:25:58.775042Z"},{"reviewer":"Melanie Pilger","starRating":"FIVE","updateTime":"2025-10-27T12:35:12.512372Z"},{"reviewer":"Don Richmond","starRating":"ONE","comment":"Worst customer service ever. They scheduled appointments when mall entrances are closed. When I called and told them the situation and that I was walking around they said ok. When I walked around through a food court entrance and started signining in the receptionist gave me a horrible attitude. I asked her why when I had to walk around the building, and she said reschedule then and flipped me off. The manager then came and asked me to reschedule. It was 4 minutes passed the scheduled time. No one else was waiting. I will be contacting their corporate office to relay their lack of customer service skills.","updateTime":"2025-10-25T15:01:54.574377Z"},{"reviewer":"Victoria Rowles","starRating":"FIVE","updateTime":"2025-10-25T12:43:49.654709Z"},{"reviewer":"Hubert Sacilowski (Hubie40)","starRating":"FIVE","updateTime":"2025-10-22T21:54:59.404947Z"},{"reviewer":"Abby Normal","starRating":"ONE","updateTime":"2025-10-22T13:00:41.240469Z"},{"reviewer":"Carole Rose","starRating":"FIVE","updateTime":"2025-10-21T19:19:56.242435Z"},{"reviewer":"Tom Pfeltz","starRating":"ONE","comment":"I had an eye exam and purchased a set of prescription glasses. I ordered almost the top of the line glasses with progressive lenses and transition tinting. After 2 weeks the glasses came in. The first thing I noticed was the transition lenses wouldn’t get nearly dark enough outside to make a difference. The second thing I noticed was the progressive lenses were of little to no benefit to me because there was only a pin point area that was actually in focus when I would look at things up close. This caused me to crane my neck to see clearly. I went back in for 2 separate adjustments before ultimately asking to have these glasses just made as prescription reading glasses. After another 2 weeks those glasses came in. They seem to work fine but when I asked if there was a refund from going from a top of the line lense to this set with no progressive lenses and no transition tinting, the salesman said absolutely not there are no refunds. When I asked what would happen if I had to have new glasses made and went from a plain set of readers to a top of the line set, if there would be an upcharge. He said absolutely there would be. So my question is, where is this 100% satisfaction guarantee that Pearle Vision has?? I ended up paying about $800 for a set of prescription reading glasses. Doesn’t seem right to me. Watch these sales people.","updateTime":"2025-10-21T16:55:48.379366Z"},{"reviewer":"Nina Scarcia","starRating":"ONE","comment":"Zero stars. Horrible receptionist & customer service. Do not waste your money here.","updateTime":"2025-10-20T16:08:14.361403Z"},{"reviewer":"Chris Lee","starRating":"FIVE","updateTime":"2025-10-19T20:17:50.333680Z"},{"reviewer":"Sharon Baillie","starRating":"TWO","comment":"First time here due to my previous optometrist retiring. It was very costly above what my insurance covered for the exam and contacts. My contact lens script was downgraded significantly after many years of wearing the same one, so now my vision is unclear. I didn't agree with the doctor that my vision was overcorrected, and I told her headaches have never been an issue for me. I entered all of my information into their online portal before my appointment and then was told they couldn't view it, so that was a big waste of time. They should stop texting a link to that portal if it's not functional on the office side. Scheduling an appointment was easy, and the man who helped order my contacts was polite-no complaints there. Do yourself a favor and consider another place for your vision needs.","updateTime":"2025-10-14T03:28:17.784881Z"},{"reviewer":"Michael","starRating":"FIVE","comment":"Very nice people working there. Didn’t feel charges were fully and properly explained. Even with the paperwork I was given I’m not coming up with the same numbers. A bit confusing as to what was 50% off, what wasn’t discounted, how much insurance paid, and why my bill was so enormous after supposed discounts and insurance. Just doesn’t add up.\n*****UPDATE!!! Since my first visit the Pearle employees, especially Nick, were able to help explain all the charges and after calling my healthcare company I realized THEY were the ones who described things incorrectly!! Pearle was spot on. Today I went to pick up my new glasses which are the best pair I’ve owned! Nick was so helpful and made calls to find when I would be receiving my new contact lenses. They helped me get in and out of the store as I have mobility issues. I’m very happy with them and will return. They deserve an update to a 5 star review!","updateTime":"2025-10-07T22:12:16.975895Z"},{"reviewer":"Alise Yost","starRating":"FIVE","updateTime":"2025-10-06T20:03:34.601425Z"},{"reviewer":"Sue Smith","starRating":"FIVE","updateTime":"2025-10-05T21:23:06.820333Z"},{"reviewer":"key","starRating":"FIVE","updateTime":"2025-09-17T16:58:27.355883Z"},{"reviewer":"Layla Chabab","starRating":"FIVE","updateTime":"2025-09-16T14:00:11.772205Z"},{"reviewer":"Julia Gypsy","starRating":"FIVE","comment":"I had great experience. Although I did not know the retinal screen/ picture was $39 extra out of my pocket, it was something good. It showed the glaucoma in my eyes that my regular optometrist i is watching. The gentlemen that helped me with my glasses was awesome. I only had a certain amount left with my insurance, he was very helpful of helping me keeping it close to that amount. Thank you. Looking forward to my new glasses","updateTime":"2025-09-06T15:55:43.518816Z"},{"reviewer":"Samantha Rivera","starRating":"ONE","comment":"After all the waiting for the day to come when my appointment came, turns out they don’t even take my insurance. But they still have the vsp on the website saying they do. Not to mention that the receptionist in the back had a snobby attitude.","updateTime":"2025-09-01T16:34:56.372175Z"},{"reviewer":"aveng7fld","starRating":"FIVE","comment":"Very easy to deal with and have been a repeat customer for years.","updateTime":"2025-08-20T12:46:15.876392Z"},{"reviewer":"Christy Rinker","starRating":"ONE","comment":"The Optometrist, Dr. Jill Miller, was great. The staff, however, seemed more interested in socializing and being on their phones rather than greeting and welcoming patients. I found my experience at this location very unprofessional and the staff's behavior abhorrent. I will not be returning to this Pearle Vision location.","updateTime":"2025-08-19T10:56:29.452557Z"},{"reviewer":"Marlene Gutierrez","starRating":"FIVE","comment":"Excellent and precise and friendly service","updateTime":"2025-08-18T12:41:27.762875Z"},{"reviewer":"Wanita Long","starRating":"FIVE","updateTime":"2025-08-12T03:55:43.297165Z"},{"reviewer":"Kristine Bingham","starRating":"FIVE","updateTime":"2025-08-11T10:10:43.812961Z"},{"reviewer":"Eric Glover","starRating":"THREE","comment":"Too short staffed to help me order glasses after exam, so I went somewhere else","updateTime":"2025-08-04T17:43:45.306152Z"},{"reviewer":"john long","starRating":"FIVE","comment":"Awesome staff","updateTime":"2025-08-04T12:40:22.743833Z"},{"reviewer":"Paul Konhaus","starRating":"FIVE","comment":"Great people Great staff very knowledgeable very friendly and great doctor also","updateTime":"2025-08-03T19:19:15.073952Z"},{"reviewer":"Em","starRating":"ONE","comment":"Terrible Service. Left on hold multiple times, not able to leave a message. Non caring, non apologetic staff. Will be looking for a new provider.","updateTime":"2025-08-01T18:46:35.085995Z"},{"reviewer":"Jaclyn Weyandt","starRating":"FIVE","comment":"After having a terrible experience with Vision works, I called Pearle and spoke to a woman who was very helpful and knowledgeable. I went into the store (July 19, 2025) and everyone there was also very helpful and knowledgeable. My son needed his frames replaced but they were able to fix them rather than charging me for new frames. Super friendly and didn't like I was a bother to them. I would give them 10 stars if I could.","updateTime":"2025-07-21T00:05:11.952765Z"},{"reviewer":"Austin Calamia","starRating":"ONE","comment":"The actual exam part of my visit was underwhelming. They had no staff except the front desk and the optometrist which already impacted my experience. Next was the unspoken retinal exam they force you to take at their location for an extra 39 dollars on top of copay that is not reimbursable.\n\nTook 5 days to order my glasses because they were short staffed. Appointment was a Friday, glasses didn't get ordered until the following Wednesday.\n\nTo top it off, almost 3 weeks after ordering, I get a text message they're in. They close at 6. I was able to get off work and get to the mall by 540, reached Pearle vision by 545 and they were closed. Lights off doors locked, 15 minutes before their actual closing time. Never will I be using the mall location again.","updateTime":"2025-07-15T21:55:32.768141Z"},{"reviewer":"Charlie Bishop","starRating":"FIVE","updateTime":"2025-07-05T12:35:08.378030Z"},{"reviewer":"Larry Van Loon","starRating":"FIVE","updateTime":"2025-06-28T12:31:11.176117Z"},{"reviewer":"Amy Hairston","starRating":"FIVE","comment":"Great experience as always. Dr Miller and her team were wonderful!!","updateTime":"2025-06-22T10:33:07.809484Z"},{"reviewer":"Don Varner","starRating":"FIVE","comment":"Great experience start to finish checking in fast friendly, eye exam by Dr Miller very thorough, finally picking and ordering glass hugh selection of frames explained insurance options with deductibles TOP NOTCH","updateTime":"2025-06-18T19:24:32.789859Z"},{"reviewer":"Rachel Dudley","starRating":"ONE","comment":"I should have read the reviews before scheduling. The exam was okay, fast easy. However, they will charge you $39 for a Retina exam and say that it's part of the copay and the insurance will reimburse. They will not!! Tell them to take it off! I had to go through my insurance to report all of this to get a refund. I was upfront about not knowing a lot about insurance and instead of helping they used that against me and gave no information., And this is not the place to go if you don't know much about insurance / vision. They will scam you and treat you like your illiterate. They don't explain anything. Go somewhere else!","updateTime":"2025-06-06T06:00:13.795424Z"},{"reviewer":"Fatiha Zaami","starRating":"ONE","comment":"I will never go to this place. They force patients to do extra services that our insurance doesn’t cover. They wouldn’t do the routine exam covered by the insurance unless you pay for the extra/unneeded services. They call it a co-pay but it IS NOT. I’m glad I called my insurance while I was there, my insurance agent said they should provide us a routine exam with NO copay. Make sure you check beforehand if there are any extra services that you’ll be paying for out of your pocket.","updateTime":"2025-05-22T21:50:21.338430Z"},{"reviewer":"Eric Belfanti","starRating":"FIVE","comment":"It was our first time seeing Dr Miller. She was fantastic! We really appreciated her time and explanations.","updateTime":"2025-05-16T09:57:25.121374Z"},{"reviewer":"Rose Davis","starRating":"FIVE","updateTime":"2025-05-10T14:50:00.931047Z"},{"reviewer":"Susan Gilbert","starRating":"FIVE","updateTime":"2025-05-05T22:55:28.223184Z"},{"reviewer":"Heather Marino","starRating":"TWO","comment":"It was the worst experience I’ve had in a very long time. I set the appointment up and it was my first time there. The guy that set up my appointment never said to bring my glasses along for the appointment. The guy that I checked in with was the only good experience I had. He was nice and friendly. He walked me through the process and was very knowledgeable. The Doctor was rude and act like the fact I didn’t have my glasses with me was my fault. Maybe if the guy that I scheduled with in person not on the phone told me I would have brought them I would have for sure. I wasn’t even having a regular eye exam I just wanted contacts. I left after my exam with out ordering contacts or glasses because the guy that scheduled the appointment tenant was the one I needed to do that with.","updateTime":"2025-05-01T00:12:38.296916Z"},{"reviewer":"Let MP","starRating":"FIVE","updateTime":"2025-04-28T17:38:56.895633Z"},{"reviewer":"cindy delp","starRating":"FOUR","updateTime":"2025-04-27T21:34:08.687181Z"}]
