[{"reviewer":"Mike Moore","starRating":"FIVE","updateTime":"2025-12-02T16:20:38.091658Z"},{"reviewer":"Melissa Womack","starRating":"ONE","comment":"0/10 Wouldnt recommend Dr.Hopper. Very dry & stick in the mud-ish. Not warm & welcoming, eye exam was acceptable EXCEPT……She didn’t address my astigmatism with my contact lenses. Which I feel like made me feel unsafe when driving at night. All she had to do was offer a different type of contact. She adjusted the contact prescription NOT offer astigmatism contacts.(I didn’t even know they offered astigmatism contacts!!!!!!)\nAlso refused to change my glasses prescription when it appeared too strong for me. This came off as she didn’t want to accommodate & hear her patients out. She didn’t care about my well-being. Which was definitely annoying, she needs a better bedside manner!\nWent elsewhere and got the proper care I needed. I really hope you take the time to read this and self reflect. Do Better Dr. Hopper. Shame on you.","updateTime":"2025-11-30T03:07:17.930465Z"},{"reviewer":"James Halloran","starRating":"FIVE","updateTime":"2025-08-25T14:24:56.001314Z"},{"reviewer":"Wasim Fayaz","starRating":"FIVE","comment":"Dr.Hopper is awesome, my whole family goes here and always a pleasure to deal with the team.","updateTime":"2025-07-28T20:19:02.176892Z"},{"reviewer":"Mariska Smith","starRating":"FIVE","comment":"Dr. Hopper and her team took time to walk me through all that they would doing. They made me feel at ease throughout my visit.","updateTime":"2025-07-12T16:22:35.480392Z"},{"reviewer":"Andy Zheng","starRating":"FIVE","updateTime":"2025-07-07T17:15:42.904740Z"},{"reviewer":"Cheriyan Kunjachan","starRating":"FIVE","comment":"Great service.","updateTime":"2025-07-01T20:56:15.131708Z"},{"reviewer":"Terri Baranowski","starRating":"FIVE","comment":"Lori in the Grant Avenue store was fantastic with my 93 year old mother!!!!","updateTime":"2025-06-30T16:05:09.514746Z"},{"reviewer":"jt8000","starRating":"FIVE","updateTime":"2025-05-18T01:33:19.330386Z"},{"reviewer":"Tony Finocchio","starRating":"FIVE","comment":"Dr Hopper and the staff were amazing! Laury on the retail helped me pick out a great pair of glasses!","updateTime":"2025-05-06T10:10:21.551065Z"},{"reviewer":"Yhovany Guzmán","starRating":"FOUR","updateTime":"2025-03-28T00:24:07.332480Z"},{"reviewer":"Ira Schafer","starRating":"FIVE","comment":"My experience was phenomenal. Tony was able to replace the pads on my glasses and they fit perfectly. Kudos to Tony.","updateTime":"2025-03-20T21:31:05.171304Z"},{"reviewer":"Lilly Phung","starRating":"FIVE","comment":"Wonderful customer service!!","updateTime":"2025-03-20T01:14:45.961687Z"},{"reviewer":"shane eubanks","starRating":"FIVE","comment":"I purchased glasses from this location a few months ago. I love them. However the nose pad broke and they became very uncomfortable. I decided to take them in to see if there was something that could be done and Tony helped me. He repaired them quickly and was very polite while doing it. A definite 5 Star experience. Thanks again Tony!","updateTime":"2025-03-11T16:03:27.596302Z"},{"reviewer":"KTPink3031","starRating":"TWO","comment":"I came here from another eye doctor hoping to find better products and costumer service. Instead I got glasses that don’t work well. I was sold an insurance for my glasses just to find out when I needed help it was only good for three months. It’s past 3 months. I couldn’t go anywhere because I was having serious health issues this is the first time I was able to address this problem. I explained my situation to see if there was any exceptions, any chance, anything that could be done. The one lady said she can try two things to see which would be better. I appreciate that part but they didn’t do much at all. I was going to be bounced back and forth between the man sitting at the front desk and the lady at the back. Gladly i didn’t have to endure much of that since I explained to the lady that the man had already sent me to her just to be sent back. At the end I had to make an appointment for the doctor anyways which is fine.\n\nI have worked customer service jobs all my life. When dealing with customers I like to make sure they leave happy and that they felt heard and satisfied. You also have to be warm with people because you never know what people are going through and a few kind warm words can really means a lot. Even the worst of customers that came in left happy and alway came back to me in better moods in future visits.\n\nWhat I’m trying to say is that after I explain my situation in the briefest way possible nobody really cared to give it a really hard try to see about any posibilites. Not much effort was made neither. They didn’t offered a word of kindness. They felt like the coldest people I have ever dealt with. I felt like I didn’t matter and since they already have my money, it doesn’t matter at this point how I feel or whether or not I got what I needed. I will address everything with professionalism to avoid problems but after everything is done, I will suggest to the people I know, love and others I come I cross my experience in this particular location.","updateTime":"2025-03-06T20:47:07.217142Z"},{"reviewer":"Zeenat Ashraf","starRating":"FIVE","comment":"Was able to change my appointment easily last minute with no issues. Said my glasses would take about 3 weeks but they called me within a week. Friendly staff and very prompt.","updateTime":"2025-01-04T22:34:34.998670Z"},{"reviewer":"Cassie","starRating":"FOUR","updateTime":"2024-12-28T15:45:34.531016Z"},{"reviewer":"Stefanie O","starRating":"FIVE","comment":"Always polite and great service. Really broad choice of frames to choose from as well.","updateTime":"2024-12-14T19:00:20.885866Z"},{"reviewer":"Gabriella Procaccino","starRating":"FIVE","comment":"Pearl Vision Grant Ave is my go to for eyeglasses. They have a large selection of designer eyewear and the staff is always happy to help an indecisive customer like myself.","updateTime":"2024-12-13T19:43:15.809493Z"},{"reviewer":"SC1971","starRating":"FIVE","comment":"Tony and Lori were excellent. The smoothest experience I’ve ever had buying glasses. Im so picky about my vision but these lenses are excellent. I could be happier. I highly recommend Pearl. Remember to see Lori or Tony.","updateTime":"2024-12-07T19:17:31.468652Z"},{"reviewer":"Janice Watkins","starRating":"FIVE","comment":"Wonderful experience. The representative was great. Friendly, professional, thorough, and incredibly helpful. Great selection of frames. Nice, clean location with convenient parking.","updateTime":"2024-12-05T06:45:29.000464Z"},{"reviewer":"Gail Gross","starRating":"FIVE","comment":"Tony has helped me immensely in my ordering eyewear. He has gone out of his way to do research for my glasses. Five star rating!!!","updateTime":"2024-12-02T15:11:24.743068Z"},{"reviewer":"cyberbutterfly","starRating":"FIVE","updateTime":"2024-11-30T16:52:01.827383Z"},{"reviewer":"Jackie Monzo","starRating":"FIVE","comment":"Kind & Accommodating!","updateTime":"2024-11-23T22:11:41.373147Z"},{"reviewer":"Kevin Roland","starRating":"FIVE","updateTime":"2024-11-19T20:04:59.917508Z"},{"reviewer":"Tracey Reed","starRating":"FIVE","updateTime":"2024-11-18T17:28:48.840198Z"},{"reviewer":"AJ Monzo","starRating":"FIVE","comment":"DR Hopper and Doriann, the receptionist and Tony the glasses guy, are especially AMAZING! I did not have an appt on a BUSY Saturday - Doriann was so sweet she did not want to tell me “no” like you get from other places who just want you to go away. They treated everyone with in there like they were the most important person. Caring, polite, patient and empathetic. I highly recommend this particular Pearle Vision to anyone.","updateTime":"2024-11-16T19:58:16.733949Z"},{"reviewer":"Vanessa Thompson","starRating":"FIVE","updateTime":"2024-11-15T19:04:57.609670Z"},{"reviewer":"Eileen K Blake","starRating":"FIVE","updateTime":"2024-11-15T04:09:27.920665Z"},{"reviewer":"brenna capozio","starRating":"FIVE","comment":"Great experience! They were very helpful! Office is very clean, everyone was extremely nice!","updateTime":"2024-11-11T21:44:10.760236Z"},{"reviewer":"Suemayah G","starRating":"FIVE","comment":"Laury is a great optician! She was so friendly and adjusted my son’s glasses perfectly.","updateTime":"2024-11-02T18:45:06.348723Z"},{"reviewer":"Yongmi Allen","starRating":"FIVE","updateTime":"2024-10-28T22:25:14.853238Z"},{"reviewer":"Orest Bolonnyy","starRating":"FIVE","comment":"Great location with great people !","updateTime":"2024-10-25T16:38:10.592961Z"},{"reviewer":"Michael Gonzalez","starRating":"FIVE","comment":"Tony was a great help","updateTime":"2024-10-25T14:56:00.033144Z"},{"reviewer":"Cryz KD","starRating":"FIVE","comment":"Amazing service","updateTime":"2024-10-24T21:37:24.923863Z"},{"reviewer":"James McDermott","starRating":"FIVE","updateTime":"2024-10-19T13:40:34.421784Z"},{"reviewer":"Natalie","starRating":"FIVE","updateTime":"2024-10-18T17:53:11.738365Z"},{"reviewer":"anne Pawpaw","starRating":"FIVE","comment":"Dr. Hopper is very efficient and accommodating and was very pleasant. Doriann the tech is super nice and made my visit an absolute pleasure. I truly recommend a visit here with these friendly professional duo you will not be disappointed!","updateTime":"2024-10-18T16:28:46.257198Z"},{"reviewer":"Joe Malloy","starRating":"FIVE","updateTime":"2024-10-15T22:18:52.620513Z"},{"reviewer":"Neera outar","starRating":"FIVE","updateTime":"2024-10-15T21:03:58.540395Z"},{"reviewer":"Jim Bittle","starRating":"FIVE","comment":"Great selection of eyeglasses. The service was fantastic.","updateTime":"2024-10-15T16:35:56.638096Z"},{"reviewer":"Rich Kenney","starRating":"FIVE","comment":"The glasses were perfect. Tony Finocchio was excellent and I loved the attention to detail and the extra time he took to confirm the fit.\n\nI travel to this store because I know Tony will provide excellent service.","updateTime":"2024-10-15T16:13:48.108292Z"},{"reviewer":"Luis Laury","starRating":"FIVE","updateTime":"2024-09-26T19:18:28.635572Z"},{"reviewer":"Brian Dunn","starRating":"FIVE","updateTime":"2024-07-30T12:59:10.691946Z"},{"reviewer":"Ashvin Patel","starRating":"FIVE","comment":"Great place! excellent service 👍 staff members are very friendly and helpful. after all good advice and support.","updateTime":"2024-07-17T16:57:38.264291Z"},{"reviewer":"Sheron Mclean","starRating":"FIVE","updateTime":"2024-07-08T16:23:47.061222Z"},{"reviewer":"Steve B","starRating":"FIVE","comment":"My recent experience at Pearle in the Grant@One shopping center was as positive as it could be! LAURY and other staff members at this location were pleasant, professional and made the whole experience a happy and positive one. In today's world where customer service is often lacking, these folks went out of their way to make sure everything went off without a hitch. As a person with a mobility impairment, this was especially impressive to me, although I suspect they treat every customer in the same way. Thanks also to Dr Hopper and her staff for a job well done!","updateTime":"2024-07-03T15:11:47.749121Z"},{"reviewer":"Pamela Yannelli","starRating":"FIVE","updateTime":"2024-06-23T00:08:26.854566Z"},{"reviewer":"S Dubeck","starRating":"FIVE","comment":"Tony Fixed my glasses in minutes. I have been going to this Pearl for years and really like the staff","updateTime":"2024-06-22T16:00:47.245745Z"},{"reviewer":"Carol Yannelli","starRating":"FIVE","updateTime":"2024-06-19T21:36:29.203239Z"}]
