[{"reviewer":"Hazel Wagschal","starRating":"ONE","comment":"Rude and unhelpful receptionist, didn't even get to see a doctor","updateTime":"2025-11-25T19:53:24.386010Z"},{"reviewer":"Zoe Armstrong","starRating":"ONE","comment":"I cannot stress enough how unpleasant my customer service experience was at Pearle Vision. The level of disrespect with which I was spoken to by the receptionist was unacceptable and honestly shocking. I will absolutely never give this place my business ever again. There are so many other optometrists in the area, and I recommend you go to any one of them over this one.","updateTime":"2025-11-21T18:10:55.196808Z"},{"reviewer":"Amanda Pazos","starRating":"ONE","comment":"If I could give 0 stars I would! The receptionists should be fired immediately. The rudest most disrespectful customer service experience ever! Both the lady at the last desk and middle desk. Do not visit the location at all costs! What a shameful excuse for customer service!","updateTime":"2025-11-10T19:46:31.213109Z"},{"reviewer":"shelly soni","starRating":"ONE","comment":"What an unhappy and unhelpful staff!","updateTime":"2025-10-11T22:07:31.900773Z"},{"reviewer":"Brian Fresco","starRating":"FIVE","comment":"The staff was very friendly. The doctor was very knowledgeable. Very nice guy. I had a great experience. Not a long wait.","updateTime":"2025-09-20T22:39:02.218889Z"},{"reviewer":"Jasy Heir","starRating":"FIVE","comment":"Till death do us part eye med is better than Davis can you get like 12 hours? I have yet to have them pay the package of mine with two gift cards in it then they said they destroyed them because they they they were suspicious. I never got anything but I I’ll deal with the post office UPS all the time the form online","updateTime":"2025-08-07T19:54:54.009848Z"},{"reviewer":"Evelyn Allen","starRating":"FIVE","comment":"Excellent service","updateTime":"2025-08-07T00:10:54.487247Z"},{"reviewer":"Shirley Peace","starRating":"FIVE","updateTime":"2025-07-29T20:46:12.972063Z"},{"reviewer":"V C","starRating":"TWO","comment":"I had a really negative experience and thought it was just me, but after coming to see this page, and seeing multiple people reporting rude staff, dang.\n\nFirst I must say, the optometrist and 2 older staff members (I believe they are married) have always been patient and kind.\n\nBut my interactions with the other staff members have generally been pretty negative. Making me feel stupid for asking questions. If I’m asking a question, it’s because I don’t understand… please take the time to explain it to me, why else am I here. Not explaining pricing clearly, nor expectations for a follow up visit, then getting annoyed when I’m confused…\n\nIf you read this review try to get helped by one of the older couple I guess? And avoid everyone else.","updateTime":"2025-07-26T16:01:47.739620Z"},{"reviewer":"Dany El Kai","starRating":"FIVE","updateTime":"2025-07-23T15:39:24.365335Z"},{"reviewer":"Chrissy S","starRating":"ONE","comment":"The secretary is rude and just places you on hold repeatedly without checking back in. While I waited, I came to read the reviews and this checks out. I won’t be scheduling here.","updateTime":"2025-07-16T18:38:47.662765Z"},{"reviewer":"Dawn Laury","starRating":"FIVE","updateTime":"2025-06-26T19:40:13.802050Z"},{"reviewer":"3 D","starRating":"ONE","comment":"THEY ARE SO UNPROFESSIONAL ITS SAD. I WISH I CAN PETITION THIS PLACE TO GET CLOSE DOWN. THEY NEED TO BE BETTER WITH THERE CUSTOMERS . Can anyone get me there higher up. WE NEED TO STOP THIS ASAP. SAD THING IS THESE THE LADIES SITTING IN SO CALLED SITTING AREA.","updateTime":"2025-06-26T10:31:15.735779Z"},{"reviewer":"Hippie Nonie","starRating":"ONE","comment":"Rudest and most incompetent staff I've ever encountered! Everyone except the doctor has a horrible attitude. They also forget what to include in orders and expect the customer to remember technical specifics. After a month of waiting they got my order wrong and then said I have to wait another \"7-10 business days\". The owner needs to clean house and hire new staff.","updateTime":"2025-06-11T12:34:15.209745Z"},{"reviewer":"Angélica Rengifo","starRating":"FIVE","comment":"I’m visiting Philadelphia on vacation and lost my glasses—total panic moment since I didn’t bring backup lenses. I had my prescription with me but no contacts or glasses. I stopped into Pearle Vision and the staff, especially one incredibly kind and compassionate guy, went above and beyond to help. He found a set of trial contact lenses that matched my prescription and didn’t even charge me for them! I was honestly blown away by the kindness and professionalism. He turned a stressful situation into a moment of real human connection. Can’t thank them enough!","updateTime":"2025-05-19T14:55:04.562771Z"},{"reviewer":"Joseph Wood","starRating":"ONE","comment":"There was a secretary I got ahold of internally who was the rudest woman ever. She should be fired. The second person I got ahold of was actually helpful but I was so upset by the first that I couldn't go to the appointment. Don't go here until it's cleaned up.","updateTime":"2025-05-07T20:41:47.009766Z"},{"reviewer":"Charmaine Glover","starRating":"FIVE","comment":"My optometrist was very informative from beginning to end. Very pleasant atmosphere.","updateTime":"2025-05-05T01:40:40.806834Z"},{"reviewer":"Sasha Newsome","starRating":"FIVE","updateTime":"2025-04-30T14:04:04.130424Z"},{"reviewer":"Meg Palmer","starRating":"FIVE","comment":"Walked in with a question and Kat was so helpful and provided all help and information needed!","updateTime":"2025-04-07T17:29:50.495388Z"},{"reviewer":"Conor Sullivan","starRating":"ONE","comment":"Been going they for over 2 years but the customer support I have recently had has been terrible. Trying to call and ask a question about my coverage and I feel like I am inconveniencing them with my business. Will be looking for other recommendations in the city for glasses.","updateTime":"2025-04-03T18:21:10.781230Z"},{"reviewer":"Kanmani Kaavya Chinniah","starRating":"ONE","comment":"I have no idea how a business like this is still running with such appalling customer service and has a gazillion bad reviews. The staff here are beyond rude—they’re downright disrespectful and condescending. Their attitude is absolutely atrocious, and it’s baffling that they haven’t been fired yet. This place desperately needs to clean house if they expect anyone to keep giving them business.\n\nThe employees act like answering basic questions is some kind of burden, throwing attitude for no reason. If dealing with customers is such a problem for them, why are they even in this line of work? You’re selling glasses, not performing brain surgery—there’s no excuse for this level of arrogance. Management needs to take action and get rid of these employees immediately. They don’t deserve to be in a customer-facing role, let alone have a job at all.","updateTime":"2025-03-18T01:42:26.997610Z"},{"reviewer":"Felicia Calderon","starRating":"ONE","comment":"Just called to ask a simple question about repairs and was met with major attitude from the associate.","updateTime":"2025-03-01T15:31:02.020765Z"},{"reviewer":"Anna Petrangeli","starRating":"ONE","comment":"This was the strangest experience i've ever had at an eye doctor. I walk in, a lady walks by me without a glance in my direction and tells me to take a seat in a very rude tone. After a couple minutes, she looks at me and says \"do you even have an appointment?\". She was extremely rude. I ended up leaving, because I did not feel good about getting an eye exam from there.","updateTime":"2025-02-07T15:17:29.363Z"},{"reviewer":"Laura Anderson","starRating":"ONE","comment":"My boyfriend visited this location a couple of weeks ago to update his glasses prescription and get new glasses. From the moment he walked in, he said that the staff were very disorganized and talked very rudely about other coworkers while he was sitting in the waiting area. After he called in to ask if his glasses were ready to be picked up, the woman who answered the phone was extremely rude and condescending to him right off the bat. We will not return here in the future; they need to seriously reevaluate staff attitudes and customer service if they want people to return.","updateTime":"2024-12-19T15:40:15.775549Z"},{"reviewer":"Lynn","starRating":"FIVE","comment":"I never have a bad experience at Perle. Staff are knowledgeable, friendly and professional. Highly recommend.","updateTime":"2024-11-24T22:24:28.779417Z"},{"reviewer":"Michael Sikorski","starRating":"TWO","comment":"Customer service is bad but the exam was good. I needed two prescriptions for distance and reading. When I left, I was given just my distance prescription. I had t go back and was told that the doctor had only given her one prescription but she reluctantly checked again. I was then handed my reading prescription with no apology for the inconvenience.","updateTime":"2024-10-29T14:20:56.216124Z"},{"reviewer":"atwell8","starRating":"FIVE","comment":"I was traveling to Philly but forgot to pack my contact lenses. I walked to Pearle Vision to see if they can sell a few contacts for emergency use. I showed the Dr my proscription. He was able to find a few sample contacts for me. He did not charge anything and just gave me the samples for free. I really appreciate their help in the emergency situation! Great office! Great people!","updateTime":"2024-09-23T20:16:24.353875Z"},{"reviewer":"Anthony","starRating":"FIVE","comment":"My experience was flawless. Great visit with the doctor and the intake process was easy. I would recommend this Pearl Vision center.","updateTime":"2024-09-02T17:41:56.333884Z"},{"reviewer":"G M","starRating":"ONE","comment":"I do NOT recommend this place. I beeen walking around with the wrong prescription for a year. My headaches/dizziness and couldnt drive. I didnt think it had to do with my glasses bc i went to “professionals”. On top i spent 600$ on frames. What a waste of money that is.","updateTime":"2024-07-31T16:36:18.097863Z"},{"reviewer":"Victor M. Lopez","starRating":"FIVE","comment":"Great place came in for sunglasses repair staff was very friendly! Highly recommended!!","updateTime":"2024-07-17T17:00:41.502750Z"},{"reviewer":"Michael Carrier","starRating":"FIVE","comment":"Outstanding experience throughout! From being checked in by someone who was patient enough to look at multiple insurance plans to find mine (which wasn't obvious) to Dr. Ritchey's usual excellent service, I was very pleased!","updateTime":"2024-06-28T19:14:41.029040Z"},{"reviewer":"Ronald Martella","starRating":"FIVE","comment":"The fit from Pearl is so excellent that it feels as though I'm not wearing glasses at all, even bifocals!","updateTime":"2024-03-14T13:12:36.933410Z"},{"reviewer":"Jena Gom","starRating":"TWO","comment":"The customer service here is TRASH. The prices are unnecessarily high. They charge 300 and something for a pair of glasses you can get at a 200 dollar price somewhere else. The entrance is alternate to the image on the web search and parking is a disaster.","updateTime":"2024-03-09T17:10:21.963909Z"},{"reviewer":"Gabe Rouco","starRating":"ONE","updateTime":"2024-02-22T21:20:41.919894Z"},{"reviewer":"Jerome E","starRating":"FIVE","comment":"Pearl Vision caring about the eye glasses and the eyes.","updateTime":"2024-02-04T23:42:31.883205Z"},{"reviewer":"Ami Glazer","starRating":"ONE","updateTime":"2024-01-12T14:46:50.665892Z"},{"reviewer":"shawn ellis","starRating":"ONE","comment":"I recommend them if you need emergency help. To be honest the opticians are great like Dr. Ritchey. Staff is absolutely horrible I have had bad experiences with multiple staff members over asking a single question. It should not be a problem to look up my insurance or be nice when doing your actual job. I took my daughter here for 2+ years but after today phone call where I was greeted with more passive aggressiveness for trying to setup an appt then put on an extensive hold by the young sister. I found a professional place and closer optician. I'm a shame to say the sisters that work here are not polite nor are they efficient as I have had mistakes when leaving messages for the DR. and pick up glasses. If your willing to deal with passive aggressiveness & sarcasm from staff be my guess but I am officially done giving my business to this place because of the staff. The treatment matters but so does the way you treat people. This would be a 5star if i could deal directly with the optician's.","updateTime":"2024-01-08T18:01:27.487421Z"},{"reviewer":"Yannique Pieternelle","starRating":"FIVE","comment":"They deserve all the stars in the world!!!!! I was visiting Philadelphia and the only pair of contact lenses I brought ripped. I called Pearle Vision - Rittenhouse Square and told them about my situation and they asked me to send over a copy of my prescription to see what they could do. They checked their inventory and had my contacts lenses available, so they were able to help me out. I am so thankful to Dr. Ritchey and his staff for their help, and I highly recommend them for all of your eye care needs — they are the absolute best!","updateTime":"2023-12-29T23:06:04.623623Z"},{"reviewer":"Amy Noroski","starRating":"FIVE","comment":"I've been seeing the Dr. for quite some time. He's very thorough. Staff is VERY friendly, kind and knowledgeable.","updateTime":"2023-11-10T16:53:47.361553Z"},{"reviewer":"Madeleine Allen","starRating":"FIVE","comment":"Visiting from out of town and realized I forgot to pack my contacts :( But I went to Pearle and they hooked me up with trials to hold me over for my trip :) They were so kind and accommodating! Thanks a bunch to the staff at Pearle Vision.","updateTime":"2023-11-06T19:45:37.955920Z"},{"reviewer":"Richard Fairman","starRating":"FIVE","updateTime":"2023-10-10T23:43:40.321271Z"},{"reviewer":"Fernando Cladera Ojeda","starRating":"THREE","updateTime":"2023-08-23T15:18:20.162490Z"},{"reviewer":"Emily Paff","starRating":"ONE","comment":"Do not go here! I went and got my eyes retested after this exam and the prescription I got here was way off from the second opinion and my current glasses. I’ve had glasses all my life an never experienced an eye appointment like this. Front office staff are unprofessional and rude. The exam was barely an exam, the doctor took the retina picture and then went straight to doing the lens test without asking me to read anything off. He did not look in my eyes, do any sort of peripheral\nvision evaluation, or any sort of eye movement evaluation. At no point in the exam was I asked anything about my medical history or if I had any concerns and as someone who has had eye surgery that was alarming.","updateTime":"2023-08-02T16:05:20.519011Z"},{"reviewer":"luke goodman","starRating":"ONE","updateTime":"2023-07-14T17:34:11.714650Z"},{"reviewer":"Maria Ewell","starRating":"FIVE","comment":"I didn't have to wait long I got assistance soon as I walked in the store. I was instructed to pick out my glasses, and there was one person ahead that was being seen by the doctor.","updateTime":"2023-06-23T21:39:44.781954Z"},{"reviewer":"Raymond Wilk","starRating":"FIVE","comment":"I went there by accident and boy oh boy did I find out a lot The doctor \"Richie\"told me that I had a stroke in my left eye when I was going to shay Eye and they never told me any of that so he's great","updateTime":"2023-06-19T19:55:44.777837Z"},{"reviewer":"Sujit Subhash","starRating":"ONE","comment":"This place is a mess. They schedule multiple appointments at the same time and cause you to wait. The staff isn’t attentive or polite. Customer service isn’t even a factor at this location.","updateTime":"2023-06-17T16:07:34.606854Z"},{"reviewer":"Carlos Labandeira Ocaña","starRating":"FIVE","comment":"Incredible. I am Spanish, I am in the United States and it has been a perfect experience. Excellent treatment and a lot of confidence in them. Thanks!","updateTime":"2023-06-07T16:05:54.068423Z"},{"reviewer":"Charles Fecca","starRating":"FOUR","comment":"Ok great store","updateTime":"2023-05-25T17:25:42.228103Z"},{"reviewer":"Shane Brennan","starRating":"THREE","comment":"Team seemed nice. Exam went well. The machine in the exam provided me excellent near and far vision. Was very hopeful when the glasses and contacts were delivered. Was told that it may take a while to adjust to the glasses. I tried both, and neither was better than my uncorrected vision, so I called and came back in, and the Dr said to keep trying. Didn't seem interested in what I was explaining. Tried for another month or so, and now I have a pair of glasses that makes my vision worse, and contacts that don't seem to do anything. I think that their scheduling of the dr with 15 minute appointments means that they are hustling, and when something isn't what can be solved in 15 minutes, they don't have the ability to fix. If you're just looking for an updated prescription, this is a great place. If you need eye care that takes over 15 minutes, this may not be the right place for you.","updateTime":"2023-05-18T12:54:51.535838Z"}]