[{"reviewer":"Julia DeJesus","starRating":"ONE","comment":"I've been here more than once to tighten my glasses and I'm waiting more than 45 mins each time. It just takes so damn long.","updateTime":"2025-11-24T16:40:03.944948Z"},{"reviewer":"Shane Kirby","starRating":"ONE","comment":"This place is a joke the woman in the front an Jess the manager is disrespectful.they have no customer service skills I sat there for 45 mins for them to have there boyfriend walk in then stuck his chart before mine an then when I said something all the sudden he was there he was there an was waiting in his car .definitely will not be going back to this office","updateTime":"2025-11-24T12:47:12.968050Z"},{"reviewer":"Judith Suffrard","starRating":"ONE","comment":"Called ahead of time since I needed to get in during my break and asked to specifically make an appointment given the time constraint. I was confirmed for 11:15 but got in 10 minutes before and signed in. When 11:12 hit, they had already called on the next person on their sign in list and I had mentioned to one of the employees that I had an appointment. She confirmed that they will get me in at my scheduled time (which was in 3 minutes). I thanked her and patiently continued to wait. By 11:23, they helped a second person and still didn’t call my name. Given that my time was obviously not respected, I got up and left! This is basically a walk in appointment Pearle Vision location as they go by their sign in list more faithfully than scheduled appointments. I have had this same issue happen before and been graceful but nothing seems to improve. I wouldn’t bother making an appointment here. Just show up and hope they get to you before closing 🤷🏽‍♀️","updateTime":"2025-11-19T17:15:36.739183Z"},{"reviewer":"Jimena Avila","starRating":"ONE","comment":"(Translated by Google) I was the only customer there and they ignored me for over 20 minutes, one on her cell phone, the others joking and laughing together, and none of them paid any attention to the customer.\n\n(Original)\nFui la única cliente que estaba ahí y me ignoraron por más de 20 minutos, una en su celular las otra con sus bromas riendo en grupo y ninguna prestó atención al cliente","updateTime":"2025-10-29T15:30:31.204138Z"},{"reviewer":"Amneris Ali","starRating":"FIVE","comment":"My husband, my son, and I have been coming to this place for years with the same doctor. I wouldn't change it for anything. The doctor is so professional and sweet, he's fabulous. The manager, Jessica, is super nice, she's the best of the best, and she'll be 100% helpful with whatever you need. The other staff members are very kind and calm when dealing with seniors, especially. Thank you! Pearl Vision for having such a great doctor and employees.","updateTime":"2025-10-24T18:32:09.482849Z"},{"reviewer":"Stephanie Negron","starRating":"FIVE","comment":"I like pearlescent vision .","updateTime":"2025-10-20T19:20:16.216924Z"},{"reviewer":"Nina Traci","starRating":"ONE","comment":"I’ve been a patient here for 15 years, but after my most recent visit, I will not be returning.\n\nYesterday, I brought my son in for an eye exam. I couldn’t find his insurance card, but his insurance company gave me his ID number. When we arrived around 3 p.m., the office was empty other than one other person. The front desk staff told me they now require the physical card and my ID. For context, I had my 8-year-old and 1-year-old with me, so I mentioned that my ID was in the car and it would take me a moment to grab it. Her response: “Yeah, well you’re his parent and this is a doctor’s office…” said in a very condescending tone.\n\nI asked why I couldn’t just use his ID number, since I’ve done it before, and she snapped back that he’s never been there (which is true), but I explained that I have been a patient there for years and have done so. She told me it was new policy, which I understood and didn’t take it any further, but the way she spoke to me was incredibly unprofessional.\n\nAs I was leaving, I politely said, “Okay, I’ll come back when the card is mailed out” Her response was, “Yeah, that or you can go somewhere else.” I was shocked. After 15 years, I never expected to be spoken to that way.\n\nI later called the office from home (because her tone didn’t sit right with me especially being nothing but polite and didn’t want to cause a scene in front of my two children). When I asked for her name, she became defensive and told me I could “come in and get that information.” Eventually, I spoke with the manager, who was nothing but polite and understanding, but the damage was done.\n\nUnfortunately, after this experience, I’ll be taking her advice and going somewhere else for both myself and my son. The other reviews about unprofessional new staff are absolutely accurate. After 15 years of loyalty, it’s incredibly disappointing to say I’ll never return again.","updateTime":"2025-09-13T16:06:52.940225Z"},{"reviewer":"Yara De La Rosa","starRating":"FIVE","comment":"I have been a client for 7years with no issues. I love all the new staff members there. They are very polite and love to help other clients. My son also enjoys coming to see his doctor\nLook at our glasses lol","updateTime":"2025-09-02T23:42:03.653029Z"},{"reviewer":"Mary Victor","starRating":"TWO","comment":"I went to pearl vision for a new pair of glasses on June 18 2025. I wanted scratch resistant, anti reflective, UV protection and progressive lenses. The employee told me thy were definitely progressive, I'm not so sure about the rest. My old pair of glasses had a slight tint for the uv protection. So I am not sure they are UV protection.\n\nThey are definitely NOT scratch resistant. It is now August 18 and last weet I notice 3 small scratches on left lense. I've been using the cloth they gave me, which is very nice by the way but apparently not enough to stop my glasses from being scratched.\n\nBecause of my vision I need to have my glasses on all the time when I'm awake. The only time I remove my glasses is when I go to sleep so they are not in danger of being scratched. So I'm not happy that my glasses have scratches on the lenses now.\n\nI paid $321.36 plus $12. Because they had a problem adding up the bill. I waited a long time as they checked my insurance. I don't think they used the insurance but never explained what happened. Did they apply the insurance or not?\n\nThe first pair they gave me were very thick so they took them back to make the lenses thinner (and therefore lighter) so I had to wait another week and go back to pick up the second pair. The lenses are thinner and the glasses feel lighter but the fact is they didn't get it right the first time and as far as I'm concerned they didn't get it right the second either or there would not be any scratches on the lenses.\n\nI'm not ever going back to this location as they didn't seem competent to do the job right the first or even the second time.","updateTime":"2025-08-15T15:09:53.062217Z"},{"reviewer":"Janet","starRating":"THREE","comment":"This office has a great staff and runs well. The girls are very informative and knowledgeable of their job. The only negative that boggles me about this office is that if you’re trying to save and make your purchase economical you won’t be able too. If you bring in your own frames… you have to add 20$ extra to your bill for them to work on your glasses, then they make you sign a waiver stating if while working on your glasses they damage your frame they are not liable.?.? This doesn’t make sense to me but, should be included somewhere on your website so the client can be aware.","updateTime":"2025-08-15T13:43:58.420926Z"},{"reviewer":"matt Taylor","starRating":"ONE","updateTime":"2025-08-15T03:42:04.155014Z"},{"reviewer":"Ashley","starRating":"ONE","comment":"Tried calling multiple times to make an app for my family & got told I have one person ahead of me sat on hold for 19mins and still no one picked up care for me so I hung up ! Thank god I see how they are now before I ever made the app!","updateTime":"2025-08-14T20:39:17.799065Z"},{"reviewer":"ashley medina","starRating":"FIVE","comment":"BEST PLACEEEEEE EVERRRRRRRR, VERONICA AND ANDREA ARE MY TWO FAVORITE EMPLOYEES","updateTime":"2025-07-25T16:52:41.464148Z"},{"reviewer":"Veronica Romero","starRating":"FIVE","comment":"I love this place, been coming here for years the doctor is amazing and the staff is incredible!!!","updateTime":"2025-07-25T16:51:41.051775Z"},{"reviewer":"Jeannette Toledo","starRating":"FIVE","updateTime":"2025-05-31T16:24:34.141729Z"},{"reviewer":"christina torres","starRating":"ONE","comment":"My mother went to this place to complete an annual eye exam and purchase a new set of glasses. She spoke to someone named Carmen in Spanish. Carmen told my mother she didn't speak Spanish and made my mother struggle as best she could in English in order to be serviced. A few minutes later, a gentleman walked in and Carmen happily and enthusiastically attended to him in SPANISH!! My mother speaks English as a second language, but obviously feels more comfortable speaking Spanish. If Carmen didn't want to help my mother, she could have just said that. Refusing to help my mother in her preferred language when she clearly speaks the language was disgusting. I'll be sure to NEVER have my mother visit this place again!!!! Her photo is attached to this review.","updateTime":"2025-05-10T18:55:48.066610Z"},{"reviewer":"Jacqueline Pagan","starRating":"ONE","comment":"I’ve been going to Pearle for 16 years and I love the doctor and the old staff. Had scheduled an appointment with them and they told me that my appointment was another time when I know it wasn’t because I’m at work at that time. Girls there are very unprofessional and don’t know what is good customer service is. I’m taking my business somewhere else.","updateTime":"2025-05-02T20:43:38.847702Z"},{"reviewer":"Mommy love U Nikolas","starRating":"FIVE","updateTime":"2025-04-29T12:14:38.193557Z"},{"reviewer":"mayi mendez","starRating":"FIVE","comment":"Very nice staff good place","updateTime":"2025-04-25T16:52:56.791174Z"},{"reviewer":"betzaida hernandez","starRating":"ONE","comment":"WORST experience & place to go too to get Eye healthcare. Poor work ethic from regular staff to management to the whole department, very ghetto unprofessional phone calls never goes through always busy no matter what time of the day it is.","updateTime":"2025-04-15T16:04:47.878818Z"},{"reviewer":"Jonathan Rodriguez","starRating":"ONE","comment":"Listen It shouldn't be calling over fourteen times knowing you have a full staff of six or seven workers in there. just to see if my glasses were approved or not, and still no one picks up.","updateTime":"2025-04-11T17:20:56.363387Z"},{"reviewer":"Angie Pham","starRating":"FOUR","comment":"so far they’re pretty cool. Definitely go or schedule early so it isn’t crowded and have to wait long, that’s all.","updateTime":"2025-03-18T04:00:49.981798Z"},{"reviewer":"Radhames Santos","starRating":"ONE","comment":"(Translated by Google) It's the worst place you can go. All the women who work there are very unpleasant and always have a bad attitude. Besides, they make fun of people and make very unpleasant comments among themselves that can be heard. I wouldn't pay to take care of myself there.\n\nIt's the worst place you can go. All the women who work there are very unpleasant and always have a bad attitude. Besides, they make fun of the people who are served there and make very unpleasant comments among them that are even heard. I wouldn't pay to take care of myself there.\n\n(Original)\nEs el peor lugar donde puedes ir, todas la que mujeres que trabajan en el lugar son muy desagradables siempre tienen una mala actitud, a parte de eso se burlan de las personas y se hacen comentarios entre ella muy desagradables que se llegan a escucha. No pagaría para atenderme hay\n\nIt is the worst place you can go, all the women who work in the place are very unpleasant always have a bad attitude, apart from that they make fun of the people who are served in the place and very unpleasant comments are made among them that are even heard. I wouldn't pay to take care of myself there","updateTime":"2025-03-15T16:11:22.333241Z"},{"reviewer":"michael wilson","starRating":"ONE","comment":"Office is way too small for the volume of people I witnessed in there.. The wait time was too long even to ask a question. After reading some of the reviews I'm glad I left","updateTime":"2025-03-07T19:01:26.525558Z"},{"reviewer":"Yahaira Rivera","starRating":"FIVE","comment":"Been coming here for a couple years now the ladies are very nice and professional! The doctor takes his time to answer any questions and concern I have.","updateTime":"2025-03-01T16:59:06.201507Z"},{"reviewer":"Sinem Biber","starRating":"FIVE","comment":"Very friendly and professional team. Doctor took time to evaluate me and ladies helped me to pick the perfect pair of glasses.\nThank you for being in the neighborhood","updateTime":"2025-02-19T18:13:28.801593Z"},{"reviewer":"Glenn","starRating":"ONE","updateTime":"2025-02-06T19:51:19.461819Z"},{"reviewer":"Sonia Torres","starRating":"FIVE","comment":"I went for frame and they were wonderful 😊😊\nTreat me right away\nVery kind staff and for being to full they didn't took long to see me .\nBut they are VERY BAD in calling you when your order it ready. I did my order SEP 30\nAnd today NOV 5 I called and they were ready\nBut they never call me. Until today that I call","updateTime":"2024-11-05T18:26:24.393706Z"},{"reviewer":"Kristal O","starRating":"ONE","comment":"I’ve been going here since I was in middle school and it’s not how it used to be. There are some girls that have nasty attitudes and that are lazy, and then you have some girls that actually do their job. I still go here because I’ve been having the same doctor for YEARS. If it wasn’t for him, I would’ve left years ago. Then trying to call them, they can never seem to answer the phones. I would have to spam call for them to finally answer. It’s really annoying.","updateTime":"2024-11-02T14:58:42.085058Z"},{"reviewer":"Manuel Ardon","starRating":"ONE","updateTime":"2024-11-01T18:30:57.281846Z"},{"reviewer":"Damaris Torres","starRating":"FIVE","comment":"Came here with my sister to pick out some new glasses for her. The staff were sweethearts. After my sister picked her glasses, I asked if they could fix my bent glasses and the associate did it free of charge. She was so kind.","updateTime":"2024-09-30T16:12:46.467605Z"},{"reviewer":"Noah Masley","starRating":"FIVE","comment":"Great service! All the staff was extremely nice and helpful. Had an issue with original prescription and was able to walk in and see the doctor to have it fixed.","updateTime":"2024-09-20T04:00:43.242894Z"},{"reviewer":"Jamila Sharif","starRating":"ONE","comment":"Never will I do business again most of the staff is good like the young lady though got smart because I accidentally gave them wrong glasses that I purchased from somewhere else and paid to have my medicine put in. I took them the correct pair and the young lady asked was they the same size and that I should know like I know my bra size. She was nasty as heck jumped in my face talking she not the one or two and push me. Then her coworker lied stating she seen everything now mind you it's cameras in their establishment. First of all I don't work for eye doctor nor do measurements. And for you to be nasty and I am the customer, and 2nd the young lady was able to switch the lens out. Now despite the poor service the second lady was very apologetic and explained that isn't normal however your staff push me and then you'll refuse me a refund understanding your policy however I will not be returning giving any of my money. On Jumah Friday another test poor quality of service if they think there staff is right on any level because all the lady had to say is if they could switch them fine and if not I would have been okay because it was a mistake on my part from the beginning however for staff to be disrespectful not acceptable","updateTime":"2024-09-13T17:38:54.283877Z"},{"reviewer":"George Marrero","starRating":"FOUR","comment":"They also didn't have what I needed. A bridge for my glasses or nose pads. Other than that might be a good place to get glasses","updateTime":"2024-09-11T16:44:56.060214Z"},{"reviewer":"Claritza Reyes","starRating":"ONE","comment":"They don’t even call you when your items are ready. They need ZERO Stars","updateTime":"2024-06-10T21:20:26.078641Z"},{"reviewer":"Brenda Steger","starRating":"ONE","comment":"This Pearl location is the worst eye glass place ever. I only ordered lenses and just for the lenses it cost me nearly 600 dollars. Anyway they only contacted me once to tell me they were there, this is after I already paid 260 for them they never reached out to me again after that. Mind you my lenses have been sitting there since December of 23. Not one phone call from them. I had to reach out to them and ask them if my stuff was still there. I work from 6am to 3pm by the time I get out the person who cuts the lenses is gone for the day. So dam if you do and dam if you don't. I just want a refund so I can go else where and not be robbed from my eye glass place.","updateTime":"2024-06-05T14:28:03.240698Z"},{"reviewer":"Ruth Pagan","starRating":"ONE","comment":"Please do ya research before going here this place in aramingo is a joke 2months waiting on contacts","updateTime":"2024-06-03T21:23:58.070205Z"},{"reviewer":"Joseph Daraz","starRating":"FIVE","comment":"Doray thank you so much for the service\nReally appreciate everything\nI really love The team amazing job\n100% recommend to all my friends and family","updateTime":"2024-05-31T15:18:08.013485Z"},{"reviewer":"NB Riviera","starRating":"FIVE","comment":"Doray great Doctor the crew at the office so friendly and patient\nThank you so much for the service\nI will definitely recommend this office to everyone\nThanks again","updateTime":"2024-05-31T00:53:32.091974Z"},{"reviewer":"Gary Tsepenyuk","starRating":"FIVE","comment":"The Best eye doctor in Philly. Doctor Doray and his assistant Crystal are very polite, patient and professional. Did I mention great prices on their products and services. Thank you great Team!","updateTime":"2024-05-30T23:06:40.971536Z"},{"reviewer":"Elena Brucker","starRating":"FIVE","comment":"Doctor Doray is the Best! His associate Crystal is Amazing. Foray is such a pleasure to be treated by and Crystal is very helpful and professional. I have been going in this office for over 20 years as well (driving an hour out of my way).","updateTime":"2024-05-30T23:00:43.439603Z"},{"reviewer":"Julia Rodriguez","starRating":"ONE","comment":"Awful. Walk in no one asks how can we help you do you have an appt nothing so we sign in and sit. At no moment we were called. More people coming in they get papers and everything. We ask what was going on because we’ve been waiting the girl ask the other did she call him she says no I’m\nWith this person but we been here waiting. Instead of going in the order of the sign in sheet they continued to do w.e they wanted. Very unprofessional 👎","updateTime":"2024-05-16T18:33:12.073041Z"},{"reviewer":"Bryan Ramos","starRating":"FIVE","updateTime":"2024-05-06T19:42:10.720054Z"},{"reviewer":"may may","starRating":"ONE","comment":"Customer service is poor when I walked in no one greeted me an there is no place to sit an the place was dirty\nI do not recommend","updateTime":"2024-04-22T15:54:35.067941Z"},{"reviewer":"Miriam Vigo","starRating":"TWO","comment":"I’ve been going to this pearl vision for over 20 years. I LOVE the doctor but the staff need training in insurance. I recently went ordered my glasses paid for contacts and glasses. I called 4 weeks after my exam to ask about my glasses, they said they were waiting for them to be shipped. I go 2 weeks after to pick up my contacts and inquire about my glasses. At first they couldn’t find my order, then she finds the order in a box nothing was processed and their excuse was that they don’t accept my insurance but when I went the girl called and was confirmed that they accept, Davis MetLife. So why did it take them 6 weeks to say they don’t accept….they couldn’t give me an answer I asked for my money back, which was a hassle. They couldn’t find out how I paid it when I paid it how much I paid even though I had my receipt. Well I Finally got my refund, but of course I had the exam done there so I couldn’t get an exam done somewhere else I have to pay for that anyway I called my insurance company to Dr and pearl vision at this particular address accepts my insurance. I think I’m going to go somewhere else For my eye exam and my glasses and contacts. I really like this doctor. He is such a nice doctor. He knows my daughters my grandkids my husband & myself so I would like to stay here. Every time I go, he asked for my daughters and my grandkids and my husband we all go see him. But for the past 3 to 4 years, I’ve been very disappointed with his staff not him. His service is phenomenal.","updateTime":"2024-04-18T11:49:57.654017Z"},{"reviewer":"Esther Amaro","starRating":"FIVE","updateTime":"2024-02-12T13:58:41.525787Z"},{"reviewer":"Leilany Lopez","starRating":"ONE","comment":"So I confirmed that they take my insurance via phone and with my provider the lady with sleeve tattoos advised they don’t take it. They had us waiting outside like a retail store in 30 degree weather. My appt was for 9:20am and they don’t open until 9:30am very unpleasant very unprofessional will never come back again. People take time off work to go to their appts.","updateTime":"2024-01-05T14:46:23.860694Z"},{"reviewer":"Eric Malave","starRating":"THREE","comment":"4% is rather a high cost to use a credit card…","updateTime":"2023-12-09T20:14:03.632952Z"},{"reviewer":"Finer Tips","starRating":"FIVE","comment":"Please do not believe these reviews, I have been coming here for YEARS and the staff are so sweet! This place is kid friendly and very fast","updateTime":"2023-10-20T15:23:44.619606Z"},{"reviewer":"Yaryzet Cardona","starRating":"FIVE","comment":"The Aramingo store is nice personal and profesional, l order my lens bifocal monday and thursday the store call me for pickup the best.","updateTime":"2023-09-01T21:43:14.879196Z"}]