[{"reviewer":"Diana Roman","starRating":"FIVE","comment":"(Translated by Google) Excellent service, both from the staff and Dr. Gonzalez. I highly recommend it.\n\n(Original)\nExcelente servicio, tanto del personal, como, el Dr. Gonzalez. Lo recomiendo.","updateTime":"2025-11-04T19:49:08.153667Z"},{"reviewer":"Zoraida Colón","starRating":"FIVE","comment":"(Translated by Google) Very grateful and very attentive, I recommend them!!!\n\n(Original)\nMuy agradecida y muy atentos,los recomiendo!!!","updateTime":"2025-10-02T14:44:42.411926Z"},{"reviewer":"Jose Santiago","starRating":"ONE","comment":"(Translated by Google) The doctor was very kind during the exam. But when it came time to get my glasses, they didn't take the time to detail the total cost. They just added it up and then told you the total. (hiding a piece of paper they used to add everything up) They claim to give you a discount. They're more expensive than the competition. They also added a one-year protection for $35 without mentioning it to you, and then you realize it. You complain. They tell you it's part of the offer. And that it isn't being charged on the bill. (looked at the bill) Yes, it was being charged. They don't want to eliminate it. They'll do that to many people. Then you ask why the cost of each service isn't detailed on the bill. The manager explains to me that she doesn't know why it appears on the screen, but when she prints it, it doesn't appear on the customer's bill. It seems the manager and staff are unaware of Law No. 209 of December 30, 2016, as amended—known as the “Purchase Receipt Transparency Act.” Wow. I didn't like the service. I asked for my money back, but they didn't want to return it due to their supposed return policies. The lenses hadn't even been sent to the lab yet and were sitting on the counter. The third time they returned my money. My first experience getting glasses done with them was terrible. I will NOT recommend this place to my patients at all. I don't want them to go through the experience I had with the service and the staff, who are very poorly trained in customer service. If you let them, they'll hit you hard on the phone, right there. The motto there seems to be: the customer is never right... one less customer doesn't matter.\n\n(Original)\nEl doctor muy amable para el examen. Pero al momento de hacerme los espejuelos No se toman el tiempo para detallarte el costo total. Solo ellos suman y luego te dicen el total. ( ocultando un papelito que usan para sumar todo) Alegan darte descuento . Son mas caro que la competencia. Ademas añaden un proteccion de un año por 35 dolares sin mencionartelo y luego que te das cuenta . Le reclamas . Te dicen que es parte de la oferta. Y que no se esta cobrando en la factura. ( observe la factura ) si se estaba cobrando . No lo quieren eliminar. Asi le haran a muchas personas. Luego le preguntas porque los costo de cada servicio no estan detallado en la factura . la gerente me explica que no sabe porque se ve en la pantalla pero cuando lo envia a imprimir no sale en la factura del cliente. Parece que la gerente y personal no conoce la Ley Núm. 209 de 30 de diciembre de 2016, según enmendada — conocida como “Ley para la Transparencia en el Recibo de Compra” Wao. No me gusto el servicio. Le solicite el dinero y no querian devolver el dinero por las supuestas politicas de devolucion. Cuando aun no se habian enviados los lente al laboratorio y estaban sobre el mostrador. Ya en la tercera ocasion me devolvieron el dinero. Mi primera experiencia haciendome espejuelos fue fatal con ellos. NO le recomendare a mis paciente el lugar para nada.. No quiero que vivan la experiencia que tuve con el servicio y personal muy poco adiestrado con trato al cliente . Que si te dejas. Te meten fuete por telefono y alli mismo. El lema alli parece es: el cliente nunca tiene la razon parece… un cliente menos no importa.","updateTime":"2025-09-24T02:23:11.153121Z"},{"reviewer":"Nydia Ivette Barreto Lassalle","starRating":"THREE","comment":"😔😡","updateTime":"2025-09-21T13:03:58.590792Z"},{"reviewer":"Roberto Becerril","starRating":"FIVE","comment":"Top notch, professional customer interaction with flawless service.\nHad the opportunity to witness how elegantly & professional this staff handled a rude, entitled & demanding customer that came in to address what seemed as a follow up visit.\nHighly recommended!","updateTime":"2025-08-04T21:06:20.864313Z"},{"reviewer":"Rafy Barradas","starRating":"ONE","comment":"(Translated by Google) Dr. Gonzalez is irresponsible. He cancels appointments and doesn't notify us! Waste of time and poor service! This was supposed to be my first time at this store... Never again!\n\n(Original)\nDr Gonzalez es un irresponsable cancela las citas y no notifican! Pérdida de tiempo y mal servicio! Iba a ser la primera vez en esta tienda… Nunca jamás!","updateTime":"2025-07-14T14:07:46.493775Z"},{"reviewer":"Sofia Torres Vazquez","starRating":"THREE","comment":"Saturdays Aguadilla Mall PearleVision not open until 9 pm as reported by Google maps; showed up at 6:46 pm on Sayurday, July 12th, and it was closed.","updateTime":"2025-07-12T22:47:14.640376Z"},{"reviewer":"Andy Segarra","starRating":"ONE","comment":"(Translated by Google) They give me an appointment in two weeks. They ask me what plan I have, etc. They schedule me for February 14th. They call me on the 13th to ask me the same questions and then ask if the referral is written or digital. I had to cancel the appointment; what a coincidence, it's Valentine's Day. But when I made an appointment, they didn't require a digital referral. They waste your time so they can't work on a holiday. Bad practices.\n\n(Original)\nMe dan cita para 2 semanas. Me preguntan que plan tengo etc. Me citan para el 14 de feb. Me llaman el 13 para hacerme las mismas preguntas y luego preguntarme si el referido es escrito o digital. Tuve que cancelar la cita, que coincidencia para el dia de San Valentine , pero cuando saque cita no me exigieron un referido digital. Hacen que uno pierda su tiempo para ellos no trabajar un doa feriado. Malas practicas.","updateTime":"2025-02-13T18:03:56.482906Z"},{"reviewer":"Irelis Orengo Sanchez","starRating":"FIVE","comment":"(Translated by Google) Excellent service!!!\n\n(Original)\nExcelente servicio!!!","updateTime":"2024-11-08T21:27:56.890131Z"},{"reviewer":"Rene Rodriguez","starRating":"FIVE","comment":"(Translated by Google) I loved the service: it was excellent, responsible, and friendly. I would definitely buy more glasses again, and I recommend them without hesitation.\n\n(Original)\nMe encantó el trato: fue excelente, responsable y amable. Definitivamente volvería a comprar más espejuelos, y los recomiendo sin dudarlo.","updateTime":"2024-11-08T21:24:02.772088Z"},{"reviewer":"Eduardo Ortiz","starRating":"FIVE","comment":"(Translated by Google) Excellent Service\n\n(Original)\nExcelente Servicio","updateTime":"2024-11-08T19:44:11.552686Z"},{"reviewer":"Shir","starRating":"FIVE","comment":"(Translated by Google) Excellent service. Very attentive and committed. Dr. Pérez was very kind and responsible. Natalia was very accommodating and helped me greatly in selecting the ideal frame.\n\n(Original)\nExcelente servicio. Muy atentos y comprometidos. El Dr. Pérez fue muy amable y responsable. Natalia fue muy complaciente y me ayudó grandemente a seleccionar la montura ideal.","updateTime":"2024-08-15T02:09:42.225121Z"},{"reviewer":"Miguel Torres","starRating":"FIVE","updateTime":"2024-08-13T15:06:39.482332Z"},{"reviewer":"Leslie Caban","starRating":"FIVE","updateTime":"2024-08-06T02:09:52.720301Z"},{"reviewer":"Elsie Concepcion","starRating":"FIVE","updateTime":"2024-07-31T14:14:41.706889Z"},{"reviewer":"Rachelle Betanco","starRating":"FIVE","comment":"(Translated by Google) Excellent service\n\n(Original)\nExcelente servicio","updateTime":"2024-07-29T20:03:08.628819Z"},{"reviewer":"Elith Lassalle Gonzalez","starRating":"FIVE","comment":"Greatttt service ⭐️","updateTime":"2024-07-29T20:02:05.078322Z"},{"reviewer":"Dominica Lassalle","starRating":"FIVE","comment":"(Translated by Google) Excellent service from the very professional specialist Irelis Orengo.\n\n(Original)\nExcelente servicio de parte de la especialista Irelis Orengo muy profesional.","updateTime":"2024-07-24T19:18:40.927209Z"},{"reviewer":"Yaritza Esteves","starRating":"FIVE","updateTime":"2024-07-24T18:50:16.209202Z"},{"reviewer":"Private Villas PR","starRating":"FIVE","comment":"(Translated by Google) Excellent service, doctors and employees give their best and serve you with kindness and respect. They look for options and guide you effectively. 100% recommended\n\n(Original)\nExcelente servicio, doctores y empleadas dan el máximo y te atienden con amabilidad y respeto. Buscan opciones y te orientan de manera efectiva. Recomendado al 100%","updateTime":"2024-07-24T17:55:59.557765Z"},{"reviewer":"alvin perez","starRating":"FIVE","updateTime":"2024-07-24T17:00:37.835756Z"},{"reviewer":"Ileana Orengo","starRating":"FIVE","comment":"(Translated by Google) From the moment you walk in, it's a very comfortable place, and they always treat you very kindly. I got my glasses done there, and I'll continue to get them. Good luck.\n\n(Original)\nDesde que entras es un lugar muy cómodo, te atienden muy gentilmente siempre. Hice mis espejuelos ahí, y seguiré haciéndomelos. Mucho éxito","updateTime":"2024-07-24T16:48:02.577986Z"},{"reviewer":"Ana Alvarez","starRating":"TWO","comment":"Customer service is the worst. I asked if the unit where people lean their forehead could be wiped. The unit showed oil stain. The doctor said that it had been wiped but that he would wipe again. Then the piece came down exposing a gross glue-like substance. When he tried to put the plastic piece back, it kept sliding off. He then wanted me to lean my forehead into it. I refused. I suggested to adhere the piece with a tape. They asked if I wanted the back of my cornea checked, that I would have to pay $10.00. My plan was paying $500.00 and I was paying $50.00 for contact exam. So I refuse. He gave me a Lense to try on. Usually the Lense is provided and a container is also provided. However, he did not provide the Lense container. In the front, one of the assistant tried to embarrass me by mentioning, multiple times, in a very loud tone, that I had refused a $10.00 cornea exam. For me it was the principle. My plans have always covered such a simple exam. And I did not feel like giving them another cent. For my glasses, I also provided my own frame.\nMore than a month went by, and they never called me to tell that my new glasses had arrived. I had to call to check. When I picked up my glasses, there was no eye contact, no thank you, or anything. Not a word.\nThe worst customer service from both the doctor, who was condescending and the staff. I do not recommend this place. I would never return to Pearl Vision in Aguadilla, PR. Horrible!","updateTime":"2024-07-18T01:42:10.293379Z"},{"reviewer":"misael valle","starRating":"FIVE","updateTime":"2024-01-31T09:50:09.011297Z"},{"reviewer":"Ramonita Perez","starRating":"FIVE","comment":"(Translated by Google) They welcomed me like family, a wonderful trend, the doctors and employees are very charismatic\n\n(Original)\nMe recibieron como en familia una tendencia maravillosa los doctores y empleados son bien carismáticos","updateTime":"2024-01-31T09:12:14.822169Z"},{"reviewer":"Erick Hyun","starRating":"FIVE","updateTime":"2024-01-24T22:46:46.224980Z"},{"reviewer":"Antonia Martinez","starRating":"FIVE","comment":"(Translated by Google) I want to say that Nasra, Yaritza, and Dr. Alvin Perez are excellent professionals who have kept us coming back to this store year after year to receive their services. Thank you.\n\n(Original)\nDeseo manifestar que Nasra, Yaritza y el Dr. Alvin Pérez excelentes profesionales que hacen que años tras años acudamos a esta tienda a recibir sus servicios. Gracias","updateTime":"2024-01-12T15:24:34.743515Z"},{"reviewer":"kenny morales","starRating":"FIVE","comment":"(Translated by Google) Excellent service, affordable prices, extraordinary knowledge, kindness\n\n(Original)\nExcelente servicio, precios accesibles, conocimiento extraordinario, amabilidad","updateTime":"2023-10-27T16:52:52.400572Z"},{"reviewer":"Madeline Bonilla","starRating":"FIVE","comment":"(Translated by Google) Excellent service!!\n\n(Original)\nServicio de excelencia!!","updateTime":"2023-10-22T22:16:27.109495Z"},{"reviewer":"Isvette Orengo","starRating":"FIVE","comment":"(Translated by Google) Excellent service\n\n(Original)\nExcelente servicio","updateTime":"2023-10-09T12:31:52.903873Z"},{"reviewer":"Angel Burgos","starRating":"FIVE","comment":"(Translated by Google) Of excellence and punctuality, Dr. Albin Pérez is the best.\n\n(Original)\nDe excelencia y puntualidad el doctor Albin Pérez el mejor","updateTime":"2023-09-29T14:29:19.277303Z"},{"reviewer":"Lourdes Marcano","starRating":"FIVE","updateTime":"2023-09-28T20:01:07.827380Z"},{"reviewer":"Angela Carrero","starRating":"FIVE","updateTime":"2023-09-28T16:46:01.667380Z"},{"reviewer":"Natalie Nazario","starRating":"FIVE","comment":"(Translated by Google) Excellent service!\n\n(Original)\nExcelente servicio!","updateTime":"2023-09-27T16:13:01.441532Z"},{"reviewer":"Pamela Garcia","starRating":"FIVE","comment":"(Translated by Google) Excellent service!\n\n(Original)\nExcelente servicio !","updateTime":"2023-09-27T16:11:02.745130Z"},{"reviewer":"Roberto Sosa","starRating":"FIVE","comment":"(Translated by Google) Excellent service.\n\n(Original)\nExcelente servicio.","updateTime":"2023-09-27T16:08:42.399033Z"},{"reviewer":"Reina Mora","starRating":"FIVE","comment":"(Translated by Google) I recommend visiting the Pearle Vision Center optical shop in Aguadilla Mall. As always, I received excellent service from two employees named Yaritza and Nasra. When you visit the shop, ask for these attentive employees.\n\n(Original)\nRecomiendo que visiten la òptica de Pearle Vision Center en Aguadilla Mall.\nComo siempre recibí una magnifica atenciòn de dos empleadas llamadas Yaritza y Nasra.Cuando visiten la òptica pregunten por estas atentas empleadas.","updateTime":"2023-09-25T20:53:36.031859Z"},{"reviewer":"Jack Lust","starRating":"FIVE","updateTime":"2023-09-23T14:19:34.104466Z"},{"reviewer":"Benjamín Ruiz-Mendoza","starRating":"FOUR","comment":"(Translated by Google) Friendly floor staff and the visual specialist guided me through the entire process.\n\n(Original)\nPersonal de piso amable y el especialista visual me orientó en todo el proceso.","updateTime":"2023-09-10T12:14:58.556859Z"},{"reviewer":"Yanitza Ríos Rivera","starRating":"FIVE","comment":"(Translated by Google) I loved the treatment of the recommended staff. Blessings.\n\n(Original)\nMe encanto el trato del personal recomendado Bendiciones","updateTime":"2023-08-14T01:19:36.006890Z"},{"reviewer":"Elba Feliciano","starRating":"FIVE","comment":"Excellent service!","updateTime":"2023-08-09T02:29:00.843485Z"},{"reviewer":"Jessica","starRating":"ONE","comment":"(Translated by Google) Customer service leaves much to be desired.\n\n(Original)\nEl servicio al cliente deja mucho que desear.","updateTime":"2023-07-08T01:09:45.668851Z"},{"reviewer":"juan cortes","starRating":"FIVE","comment":"(Translated by Google) Excellent\n\n(Original)\nExcelente","updateTime":"2023-05-19T22:28:47.104293Z"},{"reviewer":"Lcdo. Rogelio Bonet Aybar","starRating":"FIVE","updateTime":"2023-05-11T23:24:51.424667Z"},{"reviewer":"Carlos Toledo","starRating":"TWO","comment":"(Translated by Google) I paid almost $600 for my frame, and they delivered it to me with a snag. One lens was sticking out and the other was pointing inward. The cable was on one clear lens and the other was black. They claim it was all because I didn't choose a frame from them. I will never return to Pearle Vision.\n\n(Original)\nPagué casi $600 poniendo mi montura, me la entregaron con un guayaso, los lentes uno salido arriba y el otro hacia adentro, el cable en un lente transparente y el otro negro, alegan que todo fué causa de que no escojí una montura de ellos. No regreso jamás a Pearle Vision","updateTime":"2023-04-13T13:40:17.233254Z"},{"reviewer":"Jj de la concha","starRating":"FIVE","comment":"(Translated by Google) Excellent service and Dr. Andres Gonzalez was very patient and professional, I recommend him.\n\n(Original)\nExcelente servicio y el Dr Andres Gonzalez fue muy paciente y profesional, los recomiendo","updateTime":"2023-04-05T18:40:10.790772Z"},{"reviewer":"Maria Lewis","starRating":"FIVE","updateTime":"2023-03-30T13:53:36.544896Z"},{"reviewer":"Jennifer Narvaez","starRating":"FIVE","comment":"(Translated by Google) Pearl Vision of Aguadilla. Very attentive and punctual with my appointment. Clear and precise examination, and several eyeglasses to choose from.\n\n(Original)\nPearl Vision de Aguadilla. Muy atentos y puntuales con mi cita. Claros y precisos en el estudio y varios modelos de espejuelos a escoger","updateTime":"2023-03-29T22:07:57.166798Z"},{"reviewer":"Illeanne Colon","starRating":"FIVE","comment":"(Translated by Google) Excellent service! The girls were very friendly and professional.\n\n(Original)\nExcelente servicio! Las chicas muy amables y profesionales.","updateTime":"2023-03-24T20:02:14.066226Z"},{"reviewer":"Grace Marie","starRating":"FIVE","updateTime":"2023-03-24T19:13:23.549051Z"}]