[{"reviewer":"Glenilys Gonzalez","starRating":"ONE","comment":"I would not leave any stars if I could. The employees are very unorganized and don’t know what they are doing. I made my first appointment for glasses and contacts lens exam, looking for a saturday. They booked me dor a satirday but guess what? The day that I arrived I was told the doctor attending did not perform the contacts exam. Had to come another day and pay a second visit fee which at first no one knew what to charge me. I ordered contacts lenses, was told to come and pick them up. When I arrived another employee said I couldn’t pick up my order because the doctor had to see me first so I had to make another appointment. The experience here has been very dissapointing and frustrating.","updateTime":"2025-12-01T13:59:23.516535Z"},{"reviewer":"Cynthia Liberatore","starRating":"ONE","comment":"If I could put zero stars I would. They ruined my eyes. They are the worst place I have ever been to.","updateTime":"2025-10-26T16:06:54.174222Z"},{"reviewer":"Maritza Gomez","starRating":"THREE","comment":"(Translated by Google) Today I took my mom for her eye exam. I can say that the staff who performed the exam was excellent and top-notch, as was the doctor. He was truly a caring, kind, and unhurried professional.\nOne detail that made me think a lot was the lack of empathy from the manager on duty when I asked if she could let me take my mom to the bathroom since she's over 80 in a wheelchair and the mall bathroom was at a very distant corner. She flatly said no.\nI think there are always exceptions worth taking; that says a lot about the person in charge of the store. Sometimes people like that don't live up to the name of a business as renowned as PEARLE VISION.\nShe lacks empathy.\nOtherwise, they're excellent.\n\n(Original)\nDurante el día de hoy llevé a mi mamá hacerse su revisión visual . Puedo decir que el trato del personal que le hizo el examen fue excelente y de primera así como también el Dr. en verdad un profesional atento , amable y sin prisas .\nUn detalle que me dio mucho que pensar fue la falta de empatía de la gerente en turno cuando le pedí si me permitía llevar a mi mamá al baño ya que está en silla de ruedas mayor de 80 y el baño del mall quedaba a un extremo muy distante , y me dijo un no rotundo .\nCreo que siempre hay excepciones que vale la pena acceder eso dice mucho de la persona a la que tienen al cargo de la tienda . Aveces personas como esas no le hacen honor al nombre de un negocio tan reconocido como PEARLE VISION.\nLe falta empatía .\nPor lo demás excelentes","updateTime":"2025-09-07T02:02:12.031287Z"},{"reviewer":"Gilberto Molina","starRating":"ONE","updateTime":"2025-08-29T22:13:16.745407Z"},{"reviewer":"Brandon","starRating":"ONE","comment":"Another terrible Pearle Vision store","updateTime":"2025-07-21T19:36:07.729516Z"},{"reviewer":"Minerva Soto","starRating":"FIVE","updateTime":"2025-02-24T13:24:56.999773Z"},{"reviewer":"Carlos E. Vargas","starRating":"ONE","comment":"(Translated by Google) Go to Pearl de Las Catalinas in Caguas for an immersion in mediocrity. Bad, bad, bad from start to finish. There's no effective supervision or follow-up on client cases. I'm giving it one star because there's no room for a negative rating. Terrible.\n\n(Original)\nVayan a Pearl de Las Catalinas en Caguas para que tengan una inmersión en la MEDIOCRIDAD. Malo, malo, malo desde el principio hasta el final. No hay supervisión efectiva ni seguimiento a los casos de los clientes. Le doy 1 estrella porque no hay espacio para una puntuación negativa. Terrible.","updateTime":"2024-10-15T20:27:21.966610Z"},{"reviewer":"Gisselle Cortes","starRating":"ONE","comment":"(Translated by Google) There's no closing time posted online, and there's no sign posted anywhere.\n-The employee says they close at 6 p.m., but they closed at 5:30 p.m. I tell the employee it's not 6 p.m., and she tells me she can't give me my order, since it's already ready and I'll have to pay. I have to come back again.\n\n(Original)\nNo tiene hora de cierre en internet y no tienen ningún letrero en algún lugar visible.\n-Empleado dice que cierran a 6pm y cerraron a las 5:30pm. Le indico a la empleada que no son las 6pm y me dice que no me puede dar mi orden que ya esta lista y paga . Tengo que volver nuevamente.","updateTime":"2024-10-07T22:07:26.028512Z"},{"reviewer":"Madelyn Reyes Velázquez","starRating":"TWO","comment":"(Translated by Google) Not satisfied with the service received at the Pearle Vision store in Las Catalinas Mall, Caguas. Lacking in courtesy and kindness. I told the lady who helped me that I would only charge half the price, she charged me the full price. When I picked up the glasses, she was not very courteous and was not very attentive or kind when answering my questions.\n\nI was very satisfied with the glasses I purchased and the prescription. I recommend modifying the customer service and treatment.\n\nThank you! ❤️🌺\n\n(Original)\nNo satisfecha con el servicio recibido en la tienda Pearle Vision de las Catalinas Mall Caguas. No cortesía ni amabilidad. Le indiqué a la Sra. que me atendió sólo cobrar la mitad del costo y me cobró completo. Al recoger los espejuelos nada de cortesía poco atenta y amable al responder mis dudas.\n\nQuedé muy satisfecha con los espejuelos comprados y la receta . Recomendación modificar el trato y atención al cliente.\n\nGracias! ❤️🌺","updateTime":"2024-09-19T17:38:47.422803Z"},{"reviewer":"Jenny Lee Cruz","starRating":"FIVE","comment":"(Translated by Google) Thank you for your services.\n\n(Original)\nGracias por sus servicios.","updateTime":"2024-08-10T19:10:18.607047Z"},{"reviewer":"Manuel E. Calzada","starRating":"FIVE","updateTime":"2024-07-24T15:04:26.703737Z"},{"reviewer":"Edmanuel Santiago","starRating":"FIVE","comment":"(Translated by Google) Good service\n\n(Original)\nBuena atención","updateTime":"2024-06-24T20:07:48.554338Z"},{"reviewer":"Anna Castellanos","starRating":"FIVE","updateTime":"2024-06-24T15:22:40.848794Z"},{"reviewer":"Jovo Bermudez","starRating":"FOUR","comment":"(Translated by Google) The service is very good, from the staff who greets you and performs the initial eye pressure screenings to the full exam with the doctor. I would recommend those services in particular. However, the cost of the frames is quite high compared to other stores. If you have a plan with frame coverage, they will handle the entire process. If you're buying frames without a plan, I recommend visiting other places for more affordable options.\n\n(Original)\nEl servicio es muy bueno, desde el personal que te recibe y te realiza los exámenes iniciales de presión de los ojos, hasta examen completo con el doctor. Recomendaría esos servicios en particular. Sin embargo, el costo de las monturas es bastante elevado en comparación con otras tiendas. Si tienes plan con cobertura para monturas, ellos trabajan todo el proceso. Si vas a comprar monturas sin plan, recomiendo visitar otros lugares para opciones más económicas.","updateTime":"2024-05-18T05:01:12.639054Z"},{"reviewer":"Nancy Nunez","starRating":"FIVE","comment":"I recomend this doctor, in this store. In all my years never had such a great exam and a excellent pair of glasses.","updateTime":"2024-05-10T09:08:08.260421Z"},{"reviewer":"Roberto Amaro Morales","starRating":"FIVE","comment":"(Translated by Google) They are very friendly and my glasses came out on time and without problems since the exam is very good and precise, thank you.\n\n(Original)\nSon muy amable y mis espejuelos salen a tiempo y sin problemas ya que el examen es muy bueno y preciso gracias","updateTime":"2024-04-21T12:14:31.278026Z"},{"reviewer":"Homar Rosado","starRating":"FIVE","updateTime":"2024-04-17T18:43:36.660901Z"},{"reviewer":"RICARDO PEREZ","starRating":"FIVE","updateTime":"2024-04-10T22:43:32.322311Z"},{"reviewer":"Walter Santiago","starRating":"FIVE","comment":"(Translated by Google) Very satisfied with the professional service I received when I visited Pearl Vision for an eye exam and to order new glasses. Everyone was very attentive, and the service I received was excellent. The eye exam was very detailed, and the attention to detail in choosing the frame and ordering the lenses was definitely personalized to my needs. All my doubts and questions were answered, and the prescription delivery time was faster than expected. It was a positive experience, and I recommend visiting them for your next eye exam and purchase of new glasses.\n\n(Original)\nMuy satisfecho del servicio profesional recibido al visitar Pearl Visión para exámen de la vista y ordenar nuevos espejuelos. Todos fueron muy atentos y el servicio recibido fue excelente. El exámen de la vista fue muy detallado y las atenciones al escoger la montura y ordenar los lentes definitivamente fue personalizado a mi necesidad. Se aclararon todas mis dudas y preguntas, más el tiempo de entrega de la receta fue menor al esperado. Una experiencia positiva y recomiendo que los visiten para su próximo estudio de la vista y compra de nuevos espejuelos.","updateTime":"2024-03-18T22:33:13.357820Z"},{"reviewer":"Ramon Villafane","starRating":"FIVE","comment":"(Translated by Google) Excellent service. Both the doctor and the other professionals.\n\n(Original)\nExcelente servicio. Tanto el Doctor como las demás profesionales.","updateTime":"2024-02-14T11:56:56.897201Z"},{"reviewer":"Jose Torres","starRating":"FIVE","comment":"(Translated by Google) Very, very good service\n\n(Original)\nMuy pero muy buen servicio","updateTime":"2023-12-10T13:26:02.792997Z"},{"reviewer":"Paola N. Torres","starRating":"FIVE","comment":"(Translated by Google) Excellent service!!!\n\n(Original)\nExcelente servicio!!!","updateTime":"2023-11-20T19:47:20.706541Z"},{"reviewer":"Carlos Rodríguez","starRating":"FIVE","comment":"(Translated by Google) Excellent service. Thank you so much for your assistance. Maria Romero was excellent during the eyewear selection process.\n\n(Original)\nExcelente servicio. Muchas gracias por la asistencia. Maria Romero fue excelente durante la selección de espejuelos.","updateTime":"2023-10-25T18:46:48.440782Z"},{"reviewer":"Lilliam Lugo","starRating":"FIVE","updateTime":"2023-10-10T21:42:59.781809Z"},{"reviewer":"Iris Ortiz","starRating":"FIVE","updateTime":"2023-10-03T15:40:42.521169Z"},{"reviewer":"Noel Munoz","starRating":"FIVE","comment":"(Translated by Google) Excellent service, a welcoming space for people with special needs, and a super-comfortable exam area. And the staff was exceptional. Thank you very much, and please don't change.\n\n(Original)\nExcelente servicio, espacio acogedor para personas con necesidades especiales, el área de exámenes super cómoda. Y el trato de los empleados espectacular. Muchas gracias y no cambien.","updateTime":"2023-09-27T13:59:39.845623Z"},{"reviewer":"Isabella Zayas","starRating":"FIVE","comment":"(Translated by Google) Super special\n\n(Original)\nSuper especial","updateTime":"2023-09-21T14:18:12.509476Z"},{"reviewer":"Jorge Falcon","starRating":"FIVE","updateTime":"2023-08-26T21:16:15.355404Z"},{"reviewer":"maria gonzalez","starRating":"FIVE","updateTime":"2023-08-23T18:04:39.191965Z"},{"reviewer":"Pepe Kpls","starRating":"FIVE","updateTime":"2023-08-19T16:38:15.351273Z"},{"reviewer":"Brenda Plá-Díaz","starRating":"FIVE","comment":"(Translated by Google) I was treated with respect and professionalism by Miguel Alvarez, Jolenid Torres, and other colleagues. A one-of-a-kind staff accompanied by a perfectly calm and pleasant atmosphere and special attention at the optician's.\n\n(Original)\nAtendida con respeto y mucho profesionalismo por parte de Miguel Alvarez, Jolenid Torres y otros compañeras de trabajo. Un personal único en su clase acompañado de un perfecto y agradable ambiente de tranquilidad y atenciones especiales en la Óptica.","updateTime":"2023-08-17T19:58:48.282096Z"},{"reviewer":"Nancy Sanchez","starRating":"FIVE","updateTime":"2023-08-10T19:33:32.385346Z"},{"reviewer":"Gretchen Figueroa","starRating":"FIVE","comment":"(Translated by Google) Excellent service and attention\n\n(Original)\nExcelente servicio y antención","updateTime":"2023-08-08T19:11:37.021473Z"},{"reviewer":"Joannie Rijos","starRating":"THREE","comment":"(Translated by Google) Greetings:\nI attended an evaluation. That process was excellent. The recommendation is in the process of submitting the prescription for future purchases. It was submitted with incomplete information. When I filled it out at the Catalinas store, they informed me that it was my responsibility. \"Some doctors provide the information, and others don't.\" This is my recommendation:\nEstablish uniform processes so the patient isn't affected. I trust you. Joannie Rijos\n\n(Original)\nSaludos:\nAsistí a una evaluación. Ese proceso fue excelente. La recomendación es en el proceso de entregar la receta para futuras compras. La entregaron con la información incompleta. Al llenar a la tienda de las Catalinas me informan que es mi responsabilidad. “ Algunos médicos colocan la información y otros no”. Esta es mi recomendación:\nEstablezcan procesos uniformes para que el paciente no se vea afectado. Confié en ustedes. Joannie Rijos","updateTime":"2023-08-08T14:09:00.115417Z"},{"reviewer":"Leslianie Medina-Reyes","starRating":"FIVE","comment":"(Translated by Google) I definitely have so much to say, but first, I'll summarize it in two words and one name: \"EXCELLENT SERVICE,\" \"Arindoramis Ayala.\" I've been wearing glasses for as long as I can remember, and Arindoramis was responsible for the best experience of my life. From the variety of frames, to the doctor's great communication during the exams I underwent, to the clarity of the services I added to my lenses (because many times in other places, just to sell me something, they wouldn't explain what it was, the benefits, etc.), to the convenience of paying! They definitely have a great team, and Arindoramis is a reflection of that. I'll be back in a year, family!\n\n(Original)\nDefinitivamente que tengo tanto que decir pero primero lo resumiré en dos palabras y un nombre: “EXCELENTE SERVICIO”, “Arindoramis Ayala”. Utilizo espejuelos desde que tengo uso de razón y Arindoramis fue la responsable de que tuviera la mejor experiencia en toda mi vida. Desde la variedad de monturas, la grandiosa comunicación del doctor a la hora de los exámenes que me realicé, claridad de los servicios que añadí a mis lentes (porque muchas veces en otros lugares por venderme algo no me explicaban qué era, beneficios, etc.), comodidad al momento de pagar!!!! Sin duda alguna tienen un gran equipo y Arindoramis es el reflejo de eso. Vuelvo en un año familia😉","updateTime":"2023-08-01T20:49:18.998704Z"},{"reviewer":"Ramón E. Santini","starRating":"FIVE","comment":"(Translated by Google) The service and professional attention are excellent.\n\n(Original)\nEl servicio y atención profesional son excelentes.","updateTime":"2023-08-01T01:11:18.123037Z"},{"reviewer":"earnaldy","starRating":"FIVE","updateTime":"2023-07-24T21:40:42.057154Z"},{"reviewer":"Humberto Suarez","starRating":"FIVE","comment":"(Translated by Google) The experience was very good. Yara, the person who helped me, helped me choose the frame, and I was not rushed. I left very satisfied.\n\n(Original)\nLa experiencia fue muy buena. Yara, la que me atendió, me ayudó en escoger la montura, ( \"frame\") y, sin prisa. Salí bien satisfecho.","updateTime":"2023-07-22T01:34:01.910918Z"},{"reviewer":"Geormarie Báez","starRating":"FIVE","updateTime":"2023-07-21T16:47:28.471649Z"},{"reviewer":"Lillibeth Hernandez","starRating":"FIVE","comment":"(Translated by Google) Excellent service\n\n(Original)\nExcelente servicio","updateTime":"2023-07-21T16:27:29.099829Z"},{"reviewer":"Keysha Rodriguez","starRating":"FIVE","updateTime":"2023-07-15T15:56:42.419632Z"},{"reviewer":"Claudio Pintos","starRating":"ONE","comment":"(Translated by Google) I always give good reviews of the places I go, but this time it was the opposite. I had an appointment at this place for my glasses and paid the full price of $500 cash so they would be ready the same day. That didn't happen. The next day, I called an hour before picking them up and they told me they were finished. I went to the store and supposedly they hadn't passed quality control. I told them to cancel my order since they had made me come in for nothing. They couldn't cancel it, only give me credit for the price. Miraculously, 10 minutes later they called me to say my glasses were ready. What kind of trickery is this with the customer? I really don't recommend them at all. Look for another place, like Eye Center or JC Penney; they are more responsible and reliable than this disgrace of an optical shop!\n\n(Original)\nSiempre hago buenos reviews de los sitios que voy esta vez lo contrario tuve cita en este lugar para mis espejuelos pague el precio contado de 500 dólares para que estuvieran el mismo día pues no fue así al día siguiente llame una hora antes de pasar a buscarlos me dijeron que estaban terminados paso por el lugar y supuestamente no pasaron calidad les dije que me cancelen la orden puesto que le hicieron ir sin resultados no pueden cancelar la misma solo dar crédito por el precio milagrosamente 10 minutos después me llaman para decir sus lentes están prontos que jugada es esta con el cliente ?? La verdad no los recomiendo para nada busquen otro lugar Eye Center o Jc Penny son más responsables y seguro que esta vergüenza de Optica !!!!","updateTime":"2023-06-22T16:33:37.269521Z"},{"reviewer":"Madeline Schwartz","starRating":"FIVE","updateTime":"2023-06-12T23:26:51.988438Z"},{"reviewer":"Yovanna Avilés","starRating":"FIVE","comment":"(Translated by Google) Nasales Aponte in Caguas Las Catalinas served us, excellent service\n\n(Original)\nNasales Aponte en Caguas Las Catalinas nos atendió, excelente servicio","updateTime":"2023-05-30T14:54:22.067102Z"},{"reviewer":"Zulyed Santiago","starRating":"FIVE","comment":"(Translated by Google) Excellent service, quality, and speed! Thanks to Francisco for all his patience and enthusiasm.\n\n(Original)\nExcelente servicio, calidad y rapidez ! Gracias a Francisco por toda su paciencia y entusiasmo al atender.","updateTime":"2023-04-29T20:50:15.437268Z"},{"reviewer":"Vanessa Cruz","starRating":"FIVE","comment":"(Translated by Google) Excellent service, very satisfied.\n\n(Original)\nExcelente servicio muy satisfecha.","updateTime":"2023-04-01T18:09:00.034864Z"},{"reviewer":"Francheska Marquez","starRating":"FIVE","comment":"(Translated by Google) First and foremost, the staff. From Isis to Francisco and Dr. Ortiz, they provided me with excellent service. They were incredibly kind and patient. They were able to accommodate my schedule and were always willing to help. Give this place a chance. I'm sure that, like me, you won't have any complaints. And you'll leave as pleased as I did. Thank you.\n\n(Original)\nPrimeramente el personal. Desde Isis, Francisco y el Dr. Ortiz me dieron un servicio de excelencia. Fueron demasiado amables y pacientes. Pudieron hacerme un acomodo con el horario y el día y siempre estuvieron en la mejor disposición de ayudarme. Dense la oportunidad de visitar este lugar. Estoy segura que al igual que yo no tendrán ninguna queja. Y saldrán tan complacidos como yo. Gracias.","updateTime":"2023-04-01T18:05:20.555227Z"},{"reviewer":"Luis Acosta Fonseca","starRating":"FIVE","comment":"(Translated by Google) Excellent service, Nashalee Aponte, a complete success.\n\n(Original)\nExcelente servicio , Nashalee Aponte todo un éxito","updateTime":"2023-03-25T15:17:41.878364Z"},{"reviewer":"Kenneth Santana","starRating":"FIVE","comment":"Great customer service, all the personnel were very helpful and the Dr. was very kind and oriented to the explanation of my condition. Highly recommended!!!","updateTime":"2023-03-25T00:18:11.766100Z"},{"reviewer":"Luz maria Perez Lopez","starRating":"FIVE","comment":"(Translated by Google) Today I visited Pearl Vision at Catalinas Mall in Caguas, and they provided excellent service. I am very grateful to all the staff who attended to me. God bless you. Many thanks to Dr. Ortiz, Sigri Luna, and Yara Muñoz for their compassionate treatment of patients.\n\n(Original)\nHoy visite el Pearl Vision de Catalinas Mall de Caguas ,y me dieron un servicio de excelencia.Les estoy muy agradecida a todo el personal que estuvo en mi atención.Dios me los bendiga.Muchas gracias al Dr.Ortiz,Sigri Luna ,Yara Muñoz por su calidad humana al tratar el paciente.","updateTime":"2023-03-23T02:49:59.802593Z"}]