[{"reviewer":"Migdalia Alvira","starRating":"ONE","comment":"(Translated by Google) I DO NOT RECOMMEND THEM!!! The Montehiedra store needs staff who are trained to provide good customer service. They don't offer alternatives to the different plans available.\n\n(Original)\nNO LOS RECOMIENDO!!! En la tienda de Montehiedra necesitan personal que este adiestrado para ofrecer al cliente un buen servicio. No ofrecen Alternativas de los diferentes planes que existen.","updateTime":"2025-03-02T02:46:05.266092Z"},{"reviewer":"Eduardo Perez","starRating":"FIVE","comment":"Superb service and attention by Dr. Alsina and Jazmin. Multiple exams performed with detailed explanation of results as well as recommendations. Frame and lens options explained in detail, very professional, with recommendations as what is best given my prescription. Highly recommend.","updateTime":"2025-01-19T14:53:48.784285Z"},{"reviewer":"Michelle A","starRating":"ONE","comment":"(Translated by Google) Horrible experience! My appointment was at 9:00 a.m. for an eye exam at Montehiedra Mall. They sent me a text message to arrive half an hour early. To my surprise, it was after 9:00 a.m. and they were still closed. YES, the person who opens the store was late.\nThey opened the store, and since the power went out the night before, I had to wait about 15 minutes for the system to load. Then I saw a woman leaving and coming back with breakfast from MEZON. It was the doctor who was going to perform my exam. So I had to wait for the doctor to have breakfast before I had the exam. After about two weeks, my glasses hadn't arrived. Then, in the third week, they called me saying the glasses were ready. I checked the store's hours on the website and it said they closed at 9:00 p.m. I arrived at 8:30 p.m. and missed my ride because they were closed. Then, when I asked the optician's hours the next day, they told me they close at 7:00 p.m. Why don't they update that schedule on the website? I DO NOT RECOMMEND IT unless you have all the time in the world to go there and waste your valuable time, because they don't respect people's time. BTW, the doctor was very kind, but that doesn't mean you shouldn't arrive after breakfast or wait until she doesn't have any clients to start eating breakfast, because your clients' time is very valuable too. Thank you!\n\n(Original)\nHorrible experiencia! Mi cita era a las 9:00am para examen de vista en Montehiedra Mall. Me enviaron mensaje de texto de q llegara 1/2 hora antes, para mi sorpresa pasaron las 9:00am y todavía estaba cerrado, SI, la persona q abre la óptica llegó tarde.\nAbrieron la tienda y como se fue la luz la noche anterior tuve q esperar como 15 minutos para q el sistema subiera. Después veo a una señora q sale y regresa con un desayuno del MEZON, era la doctora q me iba a realizar el examen, pues tuve q esperar q la doctora desayunara para después hacerme el examen. Luego de aproximadamente 2 semanas mis espejuelos no habían llegado, luego en la tercera semana me llamaron q los espejuelos estaban listos. Chequeo el horario de la óptica en el website y decía q cerraban a las 9:00pm, llegué a las 8:30pm y perdí el viaje porque estaba cerrado. Luego cuando pregunté al otro día el horario de la óptica me dijeron q cierran a las 7:00pm y porque no actualizan ese horario en la página web? NO LO RECOMIENDO a menos q usted tenga todo el tiempo del mundo para ir allí a perder su valioso tiempo, porque no respetan el tiempo de las personas. BTW, la doctora fue muy amable, pero eso no quita q debe llegar desayunada o esperar a no tener clientes para ponerse a desayunar porque el tiempo de los clientes es muy valioso también, gracias!","updateTime":"2025-01-17T04:13:14.003152Z"},{"reviewer":"Frances Villegas","starRating":"FIVE","comment":"(Translated by Google) Excellent service, Jazmin helped me and looked for all the possible options.\n\n(Original)\nExcelente servicio, me atendió Jazmin y me buscó todas las opciones posibles.","updateTime":"2024-10-28T18:16:28.825289Z"},{"reviewer":"Ivette Rivera","starRating":"FIVE","comment":"(Translated by Google) My experience was very good. Employee Emmanuel Guzmán demonstrated his professionalism and his sincere desire to help customers. Thank you.\n\n(Original)\nMi experiencia fue muy buena, el empleado Emmanuel Guzmán demostró su profecionalismo y su mejor deseo de ayudar al cliente. Gracias","updateTime":"2024-10-26T18:53:47.281742Z"},{"reviewer":"Alex J","starRating":"ONE","comment":"(Translated by Google) I brought in a handmade frame with specific screws to get my prescription. Apparently, they lost one of the four screws and decided to replace it with a generic one. The frame has three original screws and one generic one. The temples are now loose because of this. What bothers me is that they didn't say anything; they preferred to hide it, thinking I wouldn't notice.\n\n(Original)\nLleve una montura hecha a mano con unos tornillos específicos para que me pusieran mi receta. Aparentemente perdieron uno de los 4 tornillos y decidieron reemplazarlo con un tornillo genérico. La montura tiene 3 tornillos originales y uno genérico. La pata de las gafas ahora esta suelta a causa de esto. Lo que me molesta es que no dijeron nada, prefirieron ocultarlo pensando que no lo notaría.","updateTime":"2024-08-06T21:29:53.818765Z"},{"reviewer":"Vilma Castro","starRating":"FIVE","updateTime":"2024-06-22T21:11:02.689940Z"},{"reviewer":"Gladys Rivera Berdecia","starRating":"FIVE","comment":"(Translated by Google) Excellent service and attention. Thank you, Lizbeth 👍🏻\n\n(Original)\nExcelnte servicio y atenciones. Gracias Lizbeth 👍🏻","updateTime":"2024-06-19T18:11:59.881165Z"},{"reviewer":"Yolanda Piñero Burgos","starRating":"FIVE","comment":"(Translated by Google) Quality service provided by its staff. Ordering glasses on time! Very charismatic staff and excellent human relations. Congratulations and success. Blessings 😘 Joshua 1:9\n\n(Original)\nServicio de Calidad ofrecido por su personal. Orden a tiempo de espejuelos!!! Personal con mucha carisma y muy buena relaciones humanas. Felicidades y éxitos. Bendiciones 😘 Josué 1:9","updateTime":"2024-05-08T20:57:03.145928Z"},{"reviewer":"Rafael Lamboy","starRating":"FIVE","updateTime":"2024-04-27T20:11:07.601450Z"},{"reviewer":"E. Montañez","starRating":"FIVE","comment":"(Translated by Google) Excellent service. I loved the treatment from both Elizabeth and Dr. Alsina. Dr. Alsina took the time to explain everything, answer my questions, and even give me recommendations. 20/10\n\n(Original)\nExcelente servicio. Me encantó el trato tanto de Elizabeth como de la Dra. Alsina. La Dra. se tomo el tiempo de explicarme todo, aclarar mis dudas y hasta darme recomendaciones. 20/10","updateTime":"2024-04-27T19:34:23.145203Z"},{"reviewer":"Grizelle Vazquez","starRating":"FIVE","comment":"(Translated by Google) The staff is very knowledgeable about the product, friendly, and explains everything clearly. Excellent customer service!\n\n(Original)\nEl personal muy conocedor del producto, amables y explican todo claramente. Excelente servicio al cliente!","updateTime":"2024-04-27T18:28:53.202805Z"},{"reviewer":"Janet Rodriguez","starRating":"FIVE","updateTime":"2024-04-27T16:55:33.710499Z"},{"reviewer":"A. “Raven Roman” Roman","starRating":"FIVE","comment":"Jazmin it’s an excellent host!","updateTime":"2024-04-26T15:52:31.506542Z"},{"reviewer":"Carlos Marcano","starRating":"FIVE","comment":"(Translated by Google) Dr. Alsinay Jazmin\nExcellent A+\n\n(Original)\nDra Alsinay Jazmin\nExcelentes A+","updateTime":"2024-04-17T20:07:53.843006Z"},{"reviewer":"Maria Jimenez","starRating":"FIVE","comment":"(Translated by Google) A wonderful experience. The treatment was excellent and they went out of their way to please me. Dr. Alsina, Jasmine, and Kate treated me. They were incredibly professional, committed, and caring... I was the best!\n\n(Original)\nUna experiencia maravillosa. El trato excelente y muy esmerado en complacerme. La Dra. Alsina, Jazmín y Kate me atendieron. Derroche de profesionalismo, compromiso y mucho cariño... las mejore!!!!","updateTime":"2024-04-12T17:09:34.857499Z"},{"reviewer":"Luisa Del Valle","starRating":"FIVE","comment":"(Translated by Google) A very pleasant and productive experience. The entire staff was very efficient. The timeliness of each process was adequate, with excellent service. I will return and recommend... Dr. Alsina, Kathy, Manuel, and Jasmine, all very helpful, facilitating the entire selection and purchasing process.\n\n(Original)\nUna experiencia muy agradable y productiva. Todo el personal muy eficiente. Tiempo adecuado en cada proceso con un servicio excelente. Vuelvo y recomiendo… Dra. Alsina, Kathy, Manuel. Y Jasmine todos muy serviciales facilitando todo el proceso de selección y compra.","updateTime":"2024-02-26T16:16:14.915002Z"},{"reviewer":"ilia Rodriguez","starRating":"FOUR","updateTime":"2024-02-16T18:56:02.798033Z"},{"reviewer":"Caribbean SCBA Specialist","starRating":"ONE","comment":"(Translated by Google) Unfortunately, the employees don't provide accurate information. I asked an associate for the price of an eye exam for glasses and contacts, without a plan, at the Plaza store. I went back and asked at the Montehiedra store. Both stores told me $72.00, and when I got to the optician's office, they told me it was $150.\n\n(Original)\nDesafortunadamente los empleados no dan la información correcta. Le pregunte a un asociado precio por examen de la vista para espejuelos y contactos, sin plan en la tienda de plaza y volví y pregunte en la tienda de Montehiedra, en ambas tienda me dijeron $72.00 y cuando llegué a la óptica. Me dicen que es 150.","updateTime":"2024-02-14T16:27:23.432380Z"},{"reviewer":"Elisa Vilar","starRating":"FIVE","comment":"(Translated by Google) The service was excellent. Ms. Ortiz from Montehiedra Shopping was very kind. He explained everything well.\n\n(Original)\nEl servicio fue excelente. La Srta. Ortiz de Montehiedra Shopping fue muy amable. Explicó todo bien.","updateTime":"2024-01-24T19:56:27.638788Z"},{"reviewer":"Giddel Iván Martinez","starRating":"FIVE","comment":"(Translated by Google) The service was for my mother, and all the attention was excellent. There was no long wait, and to our surprise, the glasses were made in record time. We are very grateful!\n\n(Original)\nEl servicio fue para mi madre y toda las atenciones fueron de excelencia. No hubo larga espera y para nuestra sorpresa, los espejuelos fueron realizados en tiempo récord. Muy agradecidos!!!","updateTime":"2023-11-18T11:49:02.858649Z"},{"reviewer":"Kelly Torres","starRating":"FIVE","comment":"(Translated by Google) Delighted with Emmanuel's service and attention. Grateful for all his help and guidance in selecting my new glasses. Thank you!\n\n(Original)\nEncantada con el servicio y atención de Emmanuel. Agradecida de toda su ayuda y orientación para la selección de mis nuevos espejuelos. Gracias !!!!","updateTime":"2023-11-02T21:18:09.969163Z"},{"reviewer":"Alana Kings","starRating":"FIVE","comment":"(Translated by Google) I was delighted with Emmanuel's service; they should give him a raise. Excellent service!!\n\n(Original)\nQuedé encantada con el trato de Emmanuel, deberían subirle el sueldo. Excelente servicio!!","updateTime":"2023-10-31T17:19:00.634376Z"},{"reviewer":"Isabella Rodriguez","starRating":"FIVE","comment":"(Translated by Google) Emmanuel Guzman gave us SUPER good service!!!!\n\n(Original)\nEmmanuel Guzman nos dio SUPER buen servicio!!!!","updateTime":"2023-10-31T17:18:03.397593Z"},{"reviewer":"Jose Chico","starRating":"FIVE","updateTime":"2023-09-25T23:50:27.840379Z"},{"reviewer":"Carlos Ocasio","starRating":"FIVE","comment":"(Translated by Google) Good service and treatment. Careliz, Bryan\n\n(Original)\nBuen servicio y trato.Careliz, Bryan","updateTime":"2023-09-23T20:01:28.179737Z"},{"reviewer":"Mark A Neste","starRating":"FIVE","comment":"(Translated by Google) Bryan is committed to fulfilling and satisfying his clients with a unique passion and drive. He can hold any leadership position because he loves what he does and it shines through for his clients.\n\n(Original)\nBryan esta comprometido a llenar y satisfacer a su cliente con una pasion y dinamismo unico. Puede ejercer cualquier posicion de Liderazgo por que Ama lo q hace y lo transpira sl cliente.","updateTime":"2023-09-23T19:25:57.044283Z"},{"reviewer":"Alvaro Zafra","starRating":"FIVE","comment":"(Translated by Google) Thanks Jasmine, great help.\n\n(Original)\nGracias jazmin gran ayuda","updateTime":"2023-09-06T20:24:16.620648Z"},{"reviewer":"Yaitza Dávila","starRating":"THREE","updateTime":"2023-09-02T15:06:41.087968Z"},{"reviewer":"Juan Carlos Jorge","starRating":"FIVE","comment":"(Translated by Google) Excellent service from Dr. Carmen García and Jazmín.\n\n(Original)\nExcelente servicio de la Dra. Carmen García y Jazmín.","updateTime":"2023-08-31T15:00:24.240813Z"},{"reviewer":"Fermin Hernandez","starRating":"FIVE","comment":"(Translated by Google) Dr. Cordero is excellent and very professional, additionally Jazmin excellent service and very professional and Bryan also excellent service and professionalism\n\n(Original)\nLa Dra Cordero es excelente y muy profesional adicional Jazmin excelente servicio y muy profesional y Bryan también excelente servicio y profesionalidad","updateTime":"2023-08-29T15:59:45.587613Z"},{"reviewer":"Amarilys Marrero","starRating":"FIVE","comment":"(Translated by Google) Jazmin.\n\nExcellent service, extraordinary customer service.\n\n(Original)\nJazmin.\n\nExcelente Servicio extraordinaria para el servicio al cliente","updateTime":"2023-08-25T17:17:26.780036Z"},{"reviewer":"Edgar Hernandez","starRating":"FIVE","updateTime":"2023-08-22T19:23:32.622509Z"},{"reviewer":"Carlos Pizarro","starRating":"FIVE","comment":"(Translated by Google) Excellent experience, that's why I always come back. Bryan was so efficient and fast. He helped me with my glasses and gave me excellent guidance. Dr. Alsina is extraordinary, very good exam. The energy is truly beautiful.\n\n(Original)\nExcelente experiencia, por eso siempre regreso. Bryan fue tan eficiente y rápido. Me ayudo con los espejuelos y me brindo una excelente orientación. La Dra Alsina es extraordinaria, muy buen examen. En vdd que la energía es bien bonita.","updateTime":"2023-08-19T20:02:52.252394Z"},{"reviewer":"Dr.Victor L Vargas Torres","starRating":"FIVE","comment":"(Translated by Google) They are truly professional. Excellent service. Thank you for your help. I really enjoyed the service. Thanks to Brian, Yelitza, and Lidiam, tremendous professionals.\nVictor L. Vargas Torres\n\n(Original)\nSon en verdad profesionales. Bella atencion. Gracias por su ayuda me gusto mucho el servicio. Gracias a Brian ,Yelitza y Lidiam tremendos profesionales.\nVictor L Vargas Torres","updateTime":"2023-08-09T21:18:02.163153Z"},{"reviewer":"Arianne Vicéns-Rivera","starRating":"FIVE","comment":"(Translated by Google) Brian Cotto was very kind and friendly. The service was excellent and very professional. He went out of his way to help us and provide the best treatment possible. He went the extra mile. Thank you so much for everything. We will return to Pearle Vision in Montehiedra.\n\n(Original)\nBrian Cotto fue muy amable y simpático. El servicio fue excelente y muy profesional. Se esmeró por ayudarnos y darnos el mejor trato posible. Dio la milla extra. Muchas gracias por todo. Volveremos a Pearle Vision en Montehiedra.","updateTime":"2023-08-07T19:46:56.824937Z"},{"reviewer":"Jose Serrano","starRating":"FIVE","updateTime":"2023-08-05T19:07:36.917404Z"},{"reviewer":"Yaira Carrasquillo","starRating":"FIVE","comment":"(Translated by Google) Excellent, quality service. Thankful to Dr. Alcina, Bryan (Manager), and Lydian. Happy with my glasses.\n\n(Original)\nServicio de excelencia y de calidad . Agradecida de la Dra . Alcina , Bryan (Gerente ) y Lydian . Feliz con mis espejuelos .","updateTime":"2023-08-05T17:06:15.216563Z"},{"reviewer":"sliz morales","starRating":"FIVE","comment":"(Translated by Google) One of the best experiences I've ever had. Dr. Alsina was excellent, very professional, and incredibly kind. Bryan was outstanding; it's been a long time since I've seen such an efficient manager, and his charisma and professionalism are superb. Careliz was so kind and incredibly sweet. I highly recommend this location because I've been to others that don't have this energy. I will keep coming back and, above all, recommending this store. We need more professionals and wonderful people like Bryan on our island. I'll be back!\n\n(Original)\nUna de las mejores experiencias que he tenido, la Dra Alsina fue excelente bien profesional y muy amabale. Bryan fue excelente hace tiempo no veía a un gerente tan eficiente y su carisma y profesionalismo es excelente. Careliz fue tan amabale y super dulce. Recomiendo esta localidad debido a que he ido a otros y no tienen esa energia. Seguiré regresando y sobretodo recomendando esta tienda. Necesitamos más profesionales y gente linda como Bryan en nuestra isla. Regresare !","updateTime":"2023-08-05T17:03:07.130269Z"},{"reviewer":"Maricarmen Figueroa","starRating":"FIVE","comment":"(Translated by Google) Lydian saved the frames for me, as they were in short supply, and then Bryan put the cherry on top by advising us on the costs and treatments needed to ensure Catalina had the best possible experience and take care of her vision. What great teamwork for an important sale. Thank you. For years we've trusted Pearle Vision with our vision, and now with Catalina, it couldn't be any other way. THANK YOU.\n\n(Original)\nLydian me guardó la montura, que estaban escasas y luego Bryan le puso la cherry on top orientándonos sobre los costos y tratamientos que harían falta para que Catalina tenga la mejor experiencia posible y cuidar su visión. Que gran trabajo en equipo para una venta importante. Gracias, por años hemos confiado nuestra visión a Pearle Vision y ahora con Catalina no puede ser de otra forma. GRACIAS.","updateTime":"2023-07-22T13:54:07.072460Z"},{"reviewer":"Victor L Sanchez","starRating":"FIVE","comment":"(Translated by Google) Excellent service from Lydiam and Bryan.\nThey explained the entire process in detail.\n\n(Original)\nExcelente el servicio recibido por parte de Lydiam y Bryan\nExplicaron con detalles todo el proceso.","updateTime":"2023-07-21T14:19:40.859321Z"},{"reviewer":"Nelson","starRating":"FIVE","comment":"(Translated by Google) Bryan, Jazmin, and Luis were exceptional at resolving the prescription issue that other opticians couldn't.\n\n(Original)\nBryan, Jazmin y Luis fueron excepcionales en resolver el problema en la receta que otras ópticas no lograron resolver.","updateTime":"2023-07-17T19:23:43.547880Z"},{"reviewer":"Mayra Alejandra","starRating":"FIVE","comment":"(Translated by Google) Dr. Alsina is extremely excellent\n\n(Original)\nLa Dra. Alsina es sumamente excelente","updateTime":"2023-07-17T15:11:28.575512Z"},{"reviewer":"Jennifer Irizarry-Rivera","starRating":"FIVE","comment":"(Translated by Google) Bryan served us cordially, very kind and funny. Diligent in his work!\n\n(Original)\nBryan, nos atendió cordialmente, muy amable y chistoso. Diligente en su labor!","updateTime":"2023-07-14T22:33:09.370988Z"},{"reviewer":"dania carreras","starRating":"FIVE","updateTime":"2023-07-10T20:11:09.784229Z"},{"reviewer":"Mariangeliz Perez","starRating":"FIVE","comment":"(Translated by Google) Excellent customer service!\n\n(Original)\nExcelente servicio al cliente!","updateTime":"2023-07-10T20:10:27.670849Z"},{"reviewer":"B BA","starRating":"FIVE","comment":"(Translated by Google) Bryan is excellent at dealing with people; he made me feel like family. Thank you, Pearle Vision, for having him as an employee.\n\n(Original)\nBryan es excelente en su trato, me hizo sentir en familia. Gracias Pearle Vision por tenerlo como parte de sus empleados.","updateTime":"2023-07-06T19:22:33.016456Z"},{"reviewer":"Camille Rushing","starRating":"FIVE","comment":"(Translated by Google) Dr. Alcina treated me wonderfully; everything was very quick and efficient. Bryan was the best—he helped me buy my new saddle, he was so sweet!\n\n(Original)\nDra. Alcina me trato super bien todo muy rapido y eficiente. El mejor fue Bryan ayudandome a comprarme mi nueva montura, un amor!","updateTime":"2023-06-30T14:13:37.088851Z"},{"reviewer":"Ninochka Rodriguez","starRating":"FIVE","comment":"(Translated by Google) Yasmin and Yelyssa provided excellent service. Dr. Alsina is excellent.\n\n(Original)\nYasmin y Yelyssa muy buen servicio. La Dr. Alsina es excelente ⭐️","updateTime":"2023-06-28T19:18:32.752673Z"},{"reviewer":"Mónica Pagán","starRating":"FIVE","comment":"Overall, my experience at ether place was outstanding. From the initial examination by Dr. Capó to the final fitting of my glasses, every step was handled with excellent service. Was attended by Bryan, who showed me his commitment to providing top-notch service, combined with friendly demeanor, makes him definitely standout. Bryan’s service was nothing but exceptional!","updateTime":"2023-06-26T18:47:27.173073Z"}]