[{"reviewer":"Fernando Gallego","starRating":"FIVE","comment":"Mrs. Darla at Pearle Vision is truly one of a kind. She consistently provides exceptional service and has a level of patience that makes every visit an enjoyable experience. My wife and I are incredibly grateful for the care she gives each time we come in.\n\nWe’ll never forget the time she took to help our little guy get his very first pair of glasses — she made the process easy, comfortable, and even fun for him. That memory alone is a big reason we continue to see her. In fact, even when we moved to Seattle for a period of time, we still made the trip back just to work with her.\n\nShe always goes the extra mile, whether it’s adjusting our frames, cleaning them, or simply making sure we leave confident and taken care of.\n\nThank you, Mrs. Darla — you’re the reason we remain loyal to Pearle Vision.","updateTime":"2025-11-13T22:29:24.345084Z"},{"reviewer":"Randy Thompson","starRating":"FIVE","comment":"I had a very pleasant experience with Dr Donovan, professional and extremely knowledgeable. I highly recommend her.","updateTime":"2025-11-11T22:10:15.161349Z"},{"reviewer":"Melissa Lee","starRating":"FIVE","comment":"Michelle and the the staff are so pleasant and helpful with all of your needs. They are warm and caring to all of their customers and I have been a repeat customer for more than 2 yrs.\nI would definitely recommend them a million times over.","updateTime":"2025-10-26T02:23:19.023614Z"},{"reviewer":"Thomas Haskell","starRating":"FIVE","comment":"Went in for my annual eye exam and had the pleasure of Dr. Doan performing my exam, she was awesome! Listened to my problem and was spot on with the description of how I was seeing with my glasses, Dr Doan was able identify the problem and make the necessary correction.\nVery proffesional and spends enough time to talk with me and understand my concerns.\nHighly recommend Dr Doan.\nThanks Pearle Vision.","updateTime":"2025-10-25T14:42:20.530591Z"},{"reviewer":"Rebekah Langley","starRating":"FIVE","comment":"Lisa Palmer was extremely helpful to me and my husband! Highly recommend!","updateTime":"2025-10-16T19:16:36.675869Z"},{"reviewer":"Dwayne","starRating":"FIVE","updateTime":"2025-10-04T16:51:44.778913Z"},{"reviewer":"edward mcnellis","starRating":"FIVE","comment":"I had an old pair of glasses that needed repair. Other opticians hesitated because they were old but Lisa Palmer took on the repair and completed it with perfection and a smile\nThanks Lisa and Pearle Vision!","updateTime":"2025-08-15T19:01:31.599403Z"},{"reviewer":"Francena Bell","starRating":"FIVE","updateTime":"2025-08-10T00:20:08.896024Z"},{"reviewer":"kim cavell","starRating":"ONE","comment":"I had never been to Pearl Vision before. I made my appointment, it . good. I called two days later to get a price on contacts. I was given a price. I said, \"Wow, that's a lot, I might check out 1800 contacts. She said, \" Good luck with THAT!\" Really condescending! Even if it cost more, I still wouldn't order from them! An appropriate answer would be, \"Feel free to shop around, and if you find us to be the best price, then we would gladly order for you.\" Kim C.","updateTime":"2025-08-01T22:35:51.855533Z"},{"reviewer":"Ruthie Oree","starRating":"FIVE","comment":"Have been having eye exams since I was 5. Won’t say my age, but by far best doctor I have had thus far. Eye problems gets resolved timely.⭐️⭐️⭐️⭐️⭐️","updateTime":"2025-06-28T00:19:33.242202Z"},{"reviewer":"Jim Smallridge","starRating":"FIVE","comment":"This is the second time I was a man off the street in need of glasses repair …. Both times I was treated like a valued lifetime customer/client! GREAT customer service!","updateTime":"2025-05-20T18:02:05.380512Z"},{"reviewer":"Sharon Hilderbrand","starRating":"FIVE","comment":"I was in the West Ashley store for a second time in the past 3 months and each visit was such a wonderful experience. Both times the staff helped me by repairing (on the spot) my present glasses. They were so helpful and nice. I ultimately purchased a new set of glasses, including the frames. The whole experience was wonderful. Customer service is top on the list for this staff and I have already recommended them to several people.","updateTime":"2025-04-26T13:48:11.178970Z"},{"reviewer":"Donna Chinnis","starRating":"FIVE","comment":"Outstanding service and grateful for the quick turnaround with my new glasses!","updateTime":"2025-04-19T21:42:42.775993Z"},{"reviewer":"Debbie Greene","starRating":"FIVE","comment":"Awesome office with very nice and informed staff. Dr Michelle is very thorough and kind.","updateTime":"2025-04-11T00:45:06.616167Z"},{"reviewer":"Kathleen Pridgen","starRating":"FIVE","comment":"Excellent Optometrist, Dr. Michelle Donovan 👏 The entire Pearle West Ashley team are fantastic! Highly recommend!","updateTime":"2025-03-05T22:48:39.264875Z"},{"reviewer":"Andrew Clark","starRating":"FIVE","comment":"Second pair of frames and couldn’t have had a better experience.","updateTime":"2025-02-19T22:05:59.280345Z"},{"reviewer":"Charles Hughes","starRating":"FIVE","comment":"Andi was very helpful and repaired my glasses. Great staff and will return!","updateTime":"2025-02-13T16:20:31.878205Z"},{"reviewer":"Tre Tre Bg was","starRating":"FIVE","comment":"Very nice and Friendly thank you for taking the time to repair my lens","updateTime":"2024-12-17T22:03:52.041819Z"},{"reviewer":"Dana L","starRating":"FIVE","comment":"Dr. Donovan is the best eye doctor I have come across. She is very thorough and I feel she actually cares about her patients. The staff at this location is very friendly, accommodating and helpful! Love Pearl Vision of West Ashley!","updateTime":"2024-10-12T19:56:58.154699Z"},{"reviewer":"FlaSunset","starRating":"ONE","comment":"This review is late in coming. It was from an experience in Dec 2023. I am preparing to make our yearly vision check appointment & eye glass purchase and I remembered I had never posted this review.\nMy wife and I have been coming to this location for several years and have always been happy. Dr. Donovan, the optometrist, has ALWAYS been GREAT. When we got to the pay-for-the-glasses stage, the lady in the Glasses Department lied to us. I had asked her several questions about their prices versus the amounts shown to be allowable in my insurance. She said that Pearl only offered one price level for one of the lens features we were interested in, so we moved forward with the purchase of the glasses.\nThis turned out to be a lie when we later looked at the Pearl website and compared it to our insurance details. We returned to the store to inquire about this. We initially spoke to the same woman we had dealt with before, except this time, she did not have anything to say when confronted. She knew she had lied to us. We also spoke to an older gentleman and told him we had been lied to. While he did express concern, there was not much in the way of an apology from either of them. If I can't believe the staff concerning lens features and especially the cost, then it is time to go somewhere else.\nMy wife and I really liked Dr. Donavan, the optometrist, a lot, so we are sad we have to leave this location. Unfortunately, since we no longer trust the glasses' staff to be honest about the features and cost of the glasses, our next exam and glasses purchase will be somewhere else.","updateTime":"2024-10-10T16:53:19.056067Z"},{"reviewer":"JAMES REDMAN-GRESS","starRating":"FIVE","comment":"Incredible service from a knowledgeable and extremely friendly staff. The optician Mr. Gebhard took extra time to help me pick out the prefect lenses to meet my needs. He answered my many questions, and I ended up the exactly the glasses I was hoping for. The glasses were even ready days ahead of the estimated date. This is not your typical chain/box store- the service, expertise, and caring is like going to a family owned business.","updateTime":"2024-08-26T18:20:45.758258Z"},{"reviewer":"Dennis Zellner","starRating":"FIVE","comment":"Dr. Donovan & staff do a great job. They take pride in their work.","updateTime":"2024-07-31T03:49:51.540177Z"},{"reviewer":"Tadia White","starRating":"FIVE","comment":"Lisa at Pearle Vision was great! She fixed my grandmother’s glasses in no time!","updateTime":"2024-07-11T20:52:56.559248Z"},{"reviewer":"sj odendahl","starRating":"FIVE","comment":"The Optician (Lisa Palmer) was friendly and repaired my bent frames (which I had not bought there) for no charge.","updateTime":"2024-07-06T17:58:08.973605Z"},{"reviewer":"Paul Brown","starRating":"FIVE","comment":"The best customer service and product choice !","updateTime":"2024-06-26T21:03:52.178632Z"},{"reviewer":"Jana Delli-Gatti","starRating":"FIVE","comment":"Always great service and care on both sides. I've been going there 10+ years.","updateTime":"2024-06-18T20:24:42.081662Z"},{"reviewer":"Jeanie Liberate","starRating":"FIVE","comment":"This place is THE place to go for glasses! Everyone in there is so friendly and really helpful. Gene is always a pleasure to see every time we go to Pearle. We won't go anywhere else.","updateTime":"2024-04-08T21:27:27.182946Z"},{"reviewer":"Richelle Salvas","starRating":"FIVE","comment":"Popped in real quick for a new screw and a cleaning! Two really nice ladies helped me! Found out that I can bring my favorite glasses here to have the script put in them and don’t have to send them away any longer!","updateTime":"2024-04-06T14:40:10.863543Z"},{"reviewer":"Shardae Gamble","starRating":"FIVE","comment":"Fixed my glasses fast and efficiently. Great customer service, the ladies are lovely! Would recommend this location for all vision services !","updateTime":"2024-03-11T18:08:33.498218Z"},{"reviewer":"Laurie Sachs","starRating":"FIVE","comment":"I found the staff that helped me to be very patient and very kind. They took their time with helping me choose new frames, and made sure that I got all the necessary add-ons that I wanted. When it was time to pick the glasses up, they were again very patient and helpful making sure that I was able to see correctly and that the glasses were comfortable. I would use this store again without hesitation.","updateTime":"2024-02-08T18:07:12.687257Z"},{"reviewer":"John Vislocky","starRating":"FOUR","comment":"The staff was very helpful. Problem is my lenses seem somewhat out of focus compared to the readers I was previously using.","updateTime":"2024-01-17T13:49:47.125956Z"},{"reviewer":"billy mcelveen","starRating":"FIVE","comment":"Very friendly and courteous staff.","updateTime":"2023-12-23T16:51:23.457856Z"},{"reviewer":"Courtney Leslie","starRating":"FIVE","updateTime":"2023-06-16T01:49:38.335065Z"},{"reviewer":"Alice Seabrook","starRating":"FIVE","comment":"Dr. Michele Donovan is one of the kindest and most professional eye doctors I've ever seen. I walked into Pearle Vision West Ashley one afternoon unannounced with no appointment only because my son's glasses were almost unwearable. They had me complete the paperwork and in 15 minutes he was back in the examination room. He came out and started looking at frames. He glasses were ready in less than a week! When I dropped by to pick up his glasses, my daughter got in for an eye exam with the same results - she was out in no time picking out her frames! I got my husband in there since it had been eons since his last eye exam. He was pleased as well by how fast Dr. Donovan and Pearle Vision got everything done. That was about 14 years ago and we have been going back ever since. Great job, Dr. Michele Donovan and Pearle Vision West Ashley!! We will continue to go back as long as they are in business!","updateTime":"2023-03-14T23:00:51.076084Z"},{"reviewer":"Lynn Buncum","starRating":"FIVE","updateTime":"2023-01-23T22:52:31.711998Z"},{"reviewer":"Bob Haley","starRating":"FIVE","comment":"What a marvelous doctor and staff!","updateTime":"2023-01-10T13:47:32.775916Z"},{"reviewer":"Keith Grey","starRating":"FIVE","updateTime":"2022-12-16T18:10:32.966259Z"},{"reviewer":"Rachel Parker","starRating":"ONE","comment":"Go literally anywhere else! First they got the size comically wrong on the glasses for my 18 month old. Then they installed the lenses incorrectly multiple times and we kept having lenses fall out. I eventually went over Pearle Vision and spoke to the manufacturer of my son’s glasses. They confirmed my suspicion that is was an installation error of Pearle Vision. We are now taking our son elsewhere and paying out of pocket to have this issue corrected.\n\nI rarely write negative reviews, but I wouldn’t wish this experience on anyone.","updateTime":"2022-11-21T15:41:30.584373Z"},{"reviewer":"Diamond Heyward","starRating":"FIVE","comment":"My glasses were broken and mr gene fixed them with no problem wonderful and friendly service and with the quickest this thanks so much y’all","updateTime":"2022-11-05T18:44:52.052356Z"},{"reviewer":"Terry Seager","starRating":"FIVE","comment":"I broke my glasses so went in to get new ones. Everyone was very friendly and professional. I was able to get the same frames and prescription lenses. Would definitely recommend this Pearl Vision on West Ashley to everyone.","updateTime":"2022-10-13T22:25:40.654162Z"},{"reviewer":"Coretta Sanders","starRating":"FIVE","comment":"It was a pleasure going to Pearle Vision. They were very polite, patient, and helpful. And I fell in love with my glasses. I just want to say thank you and I look forward to returning again.","updateTime":"2022-08-09T19:43:28.597725Z"},{"reviewer":"Margaret","starRating":"FIVE","comment":"Pearle West Ashley is fantastic! The selection of glasses and sunglasses is great and knowledgeable staff helped my get just the right glasses for my face shape and they fit perfectly! 5 stars every time!","updateTime":"2022-07-07T23:46:14.375794Z"},{"reviewer":"kory stephenson","starRating":"FIVE","comment":"Kind compassionate great customer service all the way around","updateTime":"2022-07-07T21:40:03.422202Z"},{"reviewer":"Cubana y Brazilian","starRating":"FIVE","comment":"I highly recommend Pearle Vision in West Ashley for your eye care. Dr. Michele and everyone there are awesome. Thank you for making me feel right at home 🙂.\n\nTasha","updateTime":"2022-06-25T16:18:54.726649Z"},{"reviewer":"B Schepers","starRating":"FIVE","comment":"Loved the doctor and office staff. They were very personable and cared that I had a great experience. I liked that the equipment was up to date with the newest technology and that I had my glasses by the time I left! Highly recommend them!","updateTime":"2022-05-29T22:26:25.343481Z"},{"reviewer":"Keia","starRating":"FIVE","comment":"Jen has been exceptional! She took her time with me and was very knowledgeable of her job! She doesn't just want you to pick a pair of glasses she make sure you have the \"PEFRCT \" pair. The correct width and length etc . She even provided me with much needed tips, when choosing glasses. Her sprit was so welcoming, NEVER felt rushed even after she wrote up the price for one pair. Then I wanted a price on another (I was going through insurance), it wasn'ta problemfor her. GREAT WORK JEN!!!!! The other staff was friendly as well they also gave compliments as I was trying on few pair of glasses. I didn't have any experience with Dr. because I've already had my eyes exam elsewhere, just came in for new glasses. Thank you Pearle Vision for the wonderful experience","updateTime":"2022-05-06T11:54:37.221309Z"},{"reviewer":"Antonio Pearsey","starRating":"FIVE","comment":"I went in last Friday to get some new glasses and I was like wow I love it here the staff are so nice they greet you with a warm and polite welcome and they get you what you need I’m excited to get my new eye glasses so I can see more better for my vision thanks pearl vision","updateTime":"2022-04-28T10:54:09.093980Z"},{"reviewer":"Ted Haydel","starRating":"FIVE","comment":"The staff is wonderful, Dr. Donovan is awesome! They are all always very courteous and helpful in answering any questions that I have. Would recommend them to everyone.","updateTime":"2022-02-09T23:27:39.099499Z"},{"reviewer":"Christine Washington","starRating":"FIVE","updateTime":"2022-01-25T03:45:15.788818Z"},{"reviewer":"Lorraine Stevens","starRating":"FIVE","updateTime":"2021-12-25T22:39:01.142418Z"}]