[{"reviewer":"Alex Blaisdell","starRating":"ONE","comment":"I wouldn’t recommend this place to anybody! I’ve had nothing but issues, and the office has refused to provide me with copies of my medical records when I switched providers, which is a violation of my rights as a patient. I also discover this place has a BBB Rating of F - with 121 unresolved complaints filed against them in the past 3 years! Take your business elsewhere.","updateTime":"2025-11-26T01:50:27.847646Z"},{"reviewer":"Dave Richard","starRating":"ONE","comment":"DO NOT USE THEIR SERVICES. This place isn’t an optometry office that cares; it’s an eyewear boutique with an MD attached to justify the markup. And perhaps my expectations for a patient/doctor relationship is unrealistic for an optometrist. Maybe I'm just expected to be a person wanting to buy contacts/glasses, and then figure out everything else on my own. I can do that on Amazon! They definitely don't leave you feeling like you are their patient and that they are actually concerned with helping you...you are just another insurance reimbursement. This doctor needs to remember that he is their to help his patients, not the other way around. If a patient needs to return several times to work out issues with contacts or glasses, then the doctor should gladly and willingly help! That's what a good doctor would do!...not deny service to his patient. But unfortunately, you won't find that here. If you want an actual doctor who listens, explains, works with you to find what works best for you to completion, and treats you like a patient instead of a commission check, go somewhere else.","updateTime":"2025-11-19T14:07:17.697321Z"},{"reviewer":"Yolaunda Turner","starRating":"FIVE","comment":"Dr. Allen, Billy Jean, and Mike are amazing!!! Love me some them!","updateTime":"2025-10-21T19:00:11.850819Z"},{"reviewer":"kaitlyn tyson","starRating":"FIVE","comment":"Dr Fullen makes you feel very comfortable ! He updates you in your appointment and when you walk in the staff is very friendly !","updateTime":"2025-10-17T20:22:19.828623Z"},{"reviewer":"Fay Holbrook","starRating":"FIVE","comment":"Second time here! Dr. Fullen is just great! Staff are very friendly and made my visit, quick and very easy. Had all my ins info ready to go, no hold ups at all!","updateTime":"2025-09-19T20:02:58.654264Z"},{"reviewer":"Jerolyn Murray-Priester","starRating":"ONE","comment":"Whomever the new manager is does not maintain the high quality of service I’ve been accustomed to receiving. Michael called me upwards of 5 times in one day simply to remind me of an appointment, and even called from their personal cell phone after I did not answer bc I work a full time job. I ended up having to reschedule at short notice ONE time due to unforeseen circumstances. Michael called twice today and I answered the second time with intentions of confirming but was met with attitude when I expressed dissatisfaction with the excessive number of calls. I will not use this location as long as he is employed and allowed to mishandle paying customers!","updateTime":"2025-09-15T17:56:40.839984Z"},{"reviewer":"Key","starRating":"FIVE","comment":"The service that I received was glorious! Everyone was so warm & kind from beginning to end! Definitely returning!","updateTime":"2025-08-27T17:15:21.545152Z"},{"reviewer":"Neka Pearson","starRating":"ONE","comment":"I DO NOT RECOMMEND THIS LOCATION!!","updateTime":"2025-08-16T02:17:42.768626Z"},{"reviewer":"Rhema Sanford","starRating":"FIVE","comment":"Each time we come in, the entire team welcomes us and is very friendly. Melissa is always patient with my son when picking out frames. She remembers him by name and makes him feel special. The service is spectacular!","updateTime":"2025-08-12T23:12:09.653943Z"},{"reviewer":"LaTonya Myers","starRating":"ONE","comment":"I scheduled my mother’s first appointment and informed the office that I would provide her insurance information before the appointment. I completely understand the need to verify her insurance coverage, but we were also prepared to pay out of pocket if it wasn’t accepted.\n\nSomeone from their office called and said that if they didn’t receive her insurance information by the end of the day, they would cancel the appointment. I assured him that I would have it to them by the end of the day. His tone made it feel as though he didn’t believe me—even though he didn’t say it outright, it came across as if I was being dishonest.\n\nI decided to cancel the appointment and found another provider for my mother. It’s disappointing that someone in a customer service role would speak to a potential patient’s family that way. That kind of attitude doesn’t reflect well on the practice.","updateTime":"2025-07-22T15:53:24.406109Z"},{"reviewer":"Maria Thompson","starRating":"FIVE","comment":"Keisha was awesome! She was very professional and very detail oriented as well as being really patient with me. Will definitely recommend going to this branch.","updateTime":"2025-07-21T15:54:03.273435Z"},{"reviewer":"Jose A Morales","starRating":"FIVE","comment":"Just the right place for my glasses. Great service and Mellisa is always very helpful .","updateTime":"2025-07-08T17:54:31.338345Z"},{"reviewer":"Marty Whitaker","starRating":"FIVE","comment":"My wife and I keep coming back to Azalea Square Pearle Vision because of both Dr. Fuller, Mike, Jenn and Melissa. Being business owners ourselves, we take pride in educating our customer, personal attention and providing a quality product.\nPearle vision of Summerville and it’s staff excels in these areas .. It’s refreshing to find a company that still knows what good customer service is and endeavors to exceed your expectations.\nMarty & Alane","updateTime":"2025-05-29T20:39:13.686283Z"},{"reviewer":"Ronald Isia","starRating":"ONE","comment":"Worst experience I ever had. Non polite staff. All team members were not helpful. Staff rushed me through out my whole appointment and was very inconsiderate.","updateTime":"2025-05-20T17:27:10.726946Z"},{"reviewer":"Angel Smith","starRating":"FIVE","comment":"Ive been coming here many years and enjoy this Pearle Vision. The staff are very friendly and helpful. The eye doctor does a great job in explaining things and thoroughly reviewing information in the yearly appointment.","updateTime":"2025-05-19T19:11:28.008186Z"},{"reviewer":"Markham Moore","starRating":"FIVE","comment":"Keisha and the team at Pearl Vision always give the most incredible customer service. Don’t normally do the review thing, but after 5 years of being their customer feel it’s time! PV @ Azalea Sq in Summerville really earn a 5 star review.","updateTime":"2025-05-19T15:49:08.009278Z"},{"reviewer":"Tyshay Washington","starRating":"FIVE","comment":"My first time working with Pearle Vision and the staff were all welcoming and helpful. Jennifer and Mike were both so patient and understanding to my needs!!! Would definitely recommend to family and friends!!!","updateTime":"2025-05-07T20:33:44.078839Z"},{"reviewer":"Ivan Richardson","starRating":"FIVE","comment":"During my frequent visits to this location, I consistently appreciate the proactive and insightful assistance provided by Kacey and Melissa. Their expertise in curating frame selections that meet my needs is invaluable. Furthermore, I highly value their candid and comprehensive responses to my inquiries.","updateTime":"2025-05-02T21:23:52.971585Z"},{"reviewer":"Glenn Hooks","starRating":"FIVE","updateTime":"2025-04-17T13:13:18.541077Z"},{"reviewer":"Jennafer Tomlinson","starRating":"ONE","comment":"I’ve been a loyal customer since this location opened, but today I was shocked by their policy. I had to cancel an appointment on short notice—something I’ve never done before—and was told that I’m no longer allowed to schedule appointments, only walk-ins. I understand the need for policies, but completely banning a long-time customer from booking appointments over one short-notice cancellation feels excessive and unfair. Disappointing way to treat loyal clients.","updateTime":"2025-03-18T14:20:21.972504Z"},{"reviewer":"Amanda Doughty","starRating":"FIVE","comment":"Kisha is an outstanding professional and an asset to the Azalea Square Pearle Vision. She takes the time to listen to the customer and address any questions or concerns they may be having. Her compassion, knowledge, and understanding is what all people in the customer service industry should try and strive for. I have also enjoyed my experience with Dr. Fullen as he is also very thorough.","updateTime":"2025-03-14T19:19:12.541155Z"},{"reviewer":"Kelly Smith","starRating":"FIVE","comment":"Amazing service form being beginning to end!!! I was greeted before the door even shut! The staff is very friendly and helpful. The Dr. took extra time to address my concerns and made me feel heard and seen. He also changed my world with his favorite contacts!! Holy cow!!! I can see!!!","updateTime":"2025-03-14T12:58:49.641051Z"},{"reviewer":"Ally B","starRating":"ONE","comment":"I’ve been seeing the same doctor for my eye exams for the past 3 years and in December I had my 4th annual exam with them booked. I called to let them know I was stuck in traffic and likely to miss the appointment. I booked another exam a MONTH ago after I returned to town from the holidays and just THIS morning got a text saying my appointment I scheduled for NEXT week is cancelled. I called and was told I am restricted to walk-ins only with no exceptions. On top of this unforgiving policy, waiting until the week before the exam to tell me it’s cancelled is unbelievable.","updateTime":"2025-02-24T15:15:32.013476Z"},{"reviewer":"Marie Middleton","starRating":"FIVE","comment":"Been going here for 2 years they're extremely helpful and make me feel comfortable during my exams. Nice variety of glasses to pick from. Durable frames for affordable prices","updateTime":"2025-02-23T16:54:34.811261Z"},{"reviewer":"Val F","starRating":"ONE","comment":"Note to self, read reviews prior to visiting an establishment. Agree with previous notes of Mike being condescending and rude. Also, I would not purchase the protection plan for your eyewear, as they don’t honor it.","updateTime":"2025-02-21T17:31:36.251555Z"},{"reviewer":"Charity Hall","starRating":"FIVE","comment":"Best eye exam experience for both me and my husband!","updateTime":"2025-02-19T17:52:31.061126Z"},{"reviewer":"Karen Weiss","starRating":"FIVE","comment":"I have used Optometrist Ryan Fullen and Pearle Vision since moving to Summerville. I used Pearle Vision while living in Florida as well. While I was very happy with the Optometrist in the Florida location, Dr. Fullen is my favorite Optometrist I've ever seen and I'm almost 70, so I've seen quite a few.","updateTime":"2025-02-07T18:54:10.168674Z"},{"reviewer":"Frank Hall","starRating":"FIVE","comment":"I've been in few different brands and locations of Eyewear an eye health companies. Pearl Vision in Summerville is fantastic. The staff is professional and courteous. They know their business and are very prompt on se4vice","updateTime":"2025-01-31T00:41:01.158732Z"},{"reviewer":"Chelsea R","starRating":"ONE","comment":"I had left a review previously because I really liked this location. Had an appointment scheduled and they called to confirm and i said sure let me ask a few questions before hand about what I'd be laying out of pocket and such because I needed to know if I could go ahead and afford it because ya know not everyone makes the kinda money where they don't have to worry about other bills and such like this man Mike apparently can. Anyways. Mike wasn't very helpful with my questions he clearly didn't wanna answer them and even said \"we usually do this when you come in\" like seriously? That's why I'm asking to questions to see if I'm even going to be able to afford the appointment to begin with. So then he tells me roughly how much it would be after I apparently pulled his teeth is what it seemed like. So I said okay. I should be able to do that. I then call and talk to my husband afterwards and he said that he would be more comfortable with me rescheduling just because I have more pressing appointments that I have to also pay co pays too and we don't have enough to do all of them so I need to choose the more important appointments. This is not one of them so I call back and I literally say that to mike and ask if I can reschedule for after the 15th and he then asks if I'm sure I want to reschedule because it's frustrating that I cancel the day before that. I've done it before. Isn't that what 24-hour cancellation periods are for? Again I'm sorry not everybody has the money to just do whatever they want to be able to do that would be nice in a perfect world right? So I simply told him that I will be finding somewhere else to go and hung up. Very rude, unprofessional and not understanding at all. Which sucks because I like Dr fullen","updateTime":"2025-01-27T19:03:48.847659Z"},{"reviewer":"carol pfau","starRating":"ONE","comment":"Horrible!! Reported to BBB and corporate! Insane… Left there with a vertical cracked lens after the “supposedly trained personnel” put my current lenses into a smaller frame and said he had no problem - done it before!! cracked my lens and did not refund my glass purchase and I walked out of there with a left eye, unable to see because of a vertical crack in my lens. I’m considering hiring attorney.","updateTime":"2025-01-26T17:30:09.632331Z"},{"reviewer":"Charmaine Rogers","starRating":"ONE","comment":"Would not recommend, my appt was coming up, I had not heard anything. So I called 2 days prior to my appt to confirm. I arrive 15 minutes prior to my appt time to be notified my appt was cancelled because I didn't confirm. I informed them I did call and confirm and showed them the date and time of my call. There response no one notated it we can get you rescheduled. My suggestions to others, don't waste your time.","updateTime":"2025-01-19T18:19:11.281369Z"},{"reviewer":"J B","starRating":"FIVE","comment":"Dr Fullen and staff (especially Kisha) were very helpful and so professional. The process of getting my eye exam to getting my new glasses was a very pleasant experience. So thankful for them!","updateTime":"2025-01-08T22:22:08.382832Z"},{"reviewer":"Leanne Shattuck","starRating":"FIVE","comment":"Dr. Fullen was great and answered all questions and then some! My eye consultant was amazing and helped me pick out the perfect glasses. Pick up was a breeze and everyone is very nice here. Would recommend highly.","updateTime":"2024-12-28T01:03:04.084326Z"},{"reviewer":"Amanda McCollum","starRating":"FIVE","comment":"Dr.Fullen was fantastic. He was able to put my mind at ease when it came to the changes I was experiencing with my vision. Melissa and Lauren made the overall experience delightful. Their ability to relate and converse made me so comfortable. This locations staff is superior to others within the franchise and outside the franchise.","updateTime":"2024-12-13T22:40:48.239748Z"},{"reviewer":"Alexander Jones","starRating":"ONE","comment":"I has an yearly eye exam for my spouse and call the office to let them know what was going on. Mike the manager there at the Summerville location. He was VERY rude and VERY unprofessional. I went to call back again to explain to someone different about the situation and Mike answer the phone again. He told me I have changed this 3 times. I did not like his snobby attitude and I WILL NOT SHOW BACK UP TO THIS LOCATION. I was also told by mike the manager that there was a \"policy\" for missed appointments, so i asked to see the proof for that \"policy\" and mike told me that he did not have to show me anything. This location is managed my the wrong person and I hope every person that goes here see this review and changed there mind about going here for eye care. Not worth it. I also have been going to the location for 2 years not and this not how you treat people.","updateTime":"2024-12-07T20:31:46.148667Z"},{"reviewer":"Lisa Maisel","starRating":"FIVE","comment":"The best eye care in the area! Highly recommend seeing Dr. Ryan Fullen, he is very honest and friendly. Dr Fullen tells it like it is, he is honest and down to earth. The staff is friendly, knowledgeable and very kind.","updateTime":"2024-12-02T14:16:04.125630Z"},{"reviewer":"Shaun Lynch","starRating":"FIVE","comment":"Very amazing very has positive energy amd love small talk","updateTime":"2024-11-22T22:04:18.141216Z"},{"reviewer":"Cristina Stewart","starRating":"FIVE","comment":"Got my first eye exam in years at Pearle Vision in Summerville recently and I am so grateful for Jen and Mike they were so thorough and thought of things I did not even think to ask! Doctor Allen was knowledgeable and funny! Jen took the time to show me SO many frames that she thought would look good on me and when I went to pick them up I couldn't be happier! Jen went above and beyond in making sure I had everything I needed! I highly recommend this office for any of your eye care needs!","updateTime":"2024-11-22T01:23:19.781878Z"},{"reviewer":"Jason Force","starRating":"FIVE","updateTime":"2024-11-21T20:13:47.267086Z"},{"reviewer":"Damon Barton","starRating":"FIVE","comment":"This was a A-1 level of service provided by Mrs Melissa O Connor. I left totally satisfied.","updateTime":"2024-11-21T03:53:22.640875Z"},{"reviewer":"Brenda Bingham","starRating":"FIVE","comment":"Kisha Cannady was great, she spent a lot of time working with me to find just the right lenses and frames. Very knowledgeable and understanding and personable. Dr. Fullen, is one of the best optometrists I have had. He really listens and you can tell he really cares about his patients. I highly recommend the Pearle Vision in Azalea Square in Summerville, SC.","updateTime":"2024-11-13T17:22:54.812889Z"},{"reviewer":"Jackie Biber","starRating":"FIVE","comment":"Completely blown away by the staff. Dr. Fullen was so kind, professional and friendly! I loved Kacey and the rest of the staff were amazing. So happy to be a patient here.","updateTime":"2024-11-12T00:15:24.704005Z"},{"reviewer":"Sveta Huber","starRating":"FIVE","comment":"Love going to this place. Everybody is friendly and knowledgeable especially Melissa, she’s very helpful with all your needs","updateTime":"2024-11-09T17:13:13.703570Z"},{"reviewer":"Frank Huber","starRating":"FIVE","comment":"Great place. Everyone one there is very friendly, and welcoming. Been going there for 2 years . Mellissa is wonderful, helpful and very detailed.","updateTime":"2024-11-09T17:05:22.827034Z"},{"reviewer":"DJROBBIEROB HUBER","starRating":"FIVE","comment":"Went there 6 months ago to get an eye exam and a new pair of glasses. I had no clue which frames to pick out so Melissa gave me multiple choices and helped me narrow it down to the frames that I have now. Melissa is friendly and she’s a lot of help","updateTime":"2024-11-09T16:58:18.272526Z"},{"reviewer":"Shane Lyons","starRating":"FIVE","comment":"Excellent service, welcoming and timely. Dr. Fullen answered all my questions that I had. Melissa was amazing at helping me with the whole process from picking out new frames to deciding out the perfect lenses for me. I absolutely love this office. Wouldn’t go anywhere else.","updateTime":"2024-11-08T16:23:59.365812Z"},{"reviewer":"Kim M","starRating":"TWO","comment":"Existing patient - called due to having an infection or something going on with my eye and staff that answered phone told me their next available appointment was 6 days out! Called my previous eye doctor and was told to come on in! I will be returning to my old doctor along with my family members!","updateTime":"2024-11-01T17:53:10.238264Z"},{"reviewer":"Mary Bublitz","starRating":"FIVE","comment":"What a Breath of fresh air! Everyone and I do mean Everyone was super friendly and professional. The employees were not only nice to us as customers but they were nice to each other! It was remarkable to see how well they all got along and were than willing to help each other and the patients. We mainly worked with Melissa and Kacey who could NOT have more patient with us. Also I had one Dr and my husband had the other. We could not have been happier with our exams. Both drs took the time to explain everything to us and allowed us time for questions.\nYou have three new customers for life! Thank you for being so kind","updateTime":"2024-10-24T13:26:44.681398Z"},{"reviewer":"lisa aubrey","starRating":"FIVE","comment":"What a great experience I had! Dr. Fullen takes his time with you, You don't feel rushed and he gives you opportunity to chit chat, ask questions and truly cares. The Sales associate Kisha is a rock star ⭐ You can tell she loves her job and loves life... She is so personable and makes you feel comfortable with being honest and helpful with which glasses you should choose and not choose ☺️ It was a pleasure being your client today.","updateTime":"2024-09-28T21:18:13.802108Z"},{"reviewer":"Jan Summers","starRating":"FOUR","updateTime":"2024-09-28T20:54:10.166586Z"}]