[{"reviewer":"john cockerham","starRating":"FIVE","comment":"Fast, friendly, professionals who really care about my vision! Nowhere else I’d trust my sight!","updateTime":"2026-03-13T17:21:39.205759Z"},{"reviewer":"Tamatha Huneycutt","starRating":"FIVE","comment":"Truly enjoy the people who work there. All so helpful and patient. Thank you Melissa for all your help!","updateTime":"2026-03-12T18:48:42.548930Z"},{"reviewer":"Riley Bennett","starRating":"FIVE","comment":"Excellent service and a great overall experience","updateTime":"2026-03-12T16:16:43.691419Z"},{"reviewer":"Erica Murphy","starRating":"FIVE","comment":"Hey...guys thank you team Pearl Vision in Summerville ,I appreciate you all, Melissa, Lauren Mr. Super Star, and just anyone that I may forgot but it's was a great visit. The time there was well spent being in a great atmosphere , taking there time and making sure I was making the perfect pick for my new eye wear , I mean everyone there just makes you want to keep returning just for the laughter after a long day or week , again thank you guys ,see you soon until then yall have fun for me!! Lauren & Meissa be have :)","updateTime":"2026-03-10T22:51:18.752427Z"},{"reviewer":"Nicole","starRating":"FIVE","comment":"Always such an amazing experience at Pearle Vision in Summerville! Melissa has helped us through kid’s bent and broken frames, picking out the perfect frames and last minute appointments. Such a wonderful, kind and accommodating staff. The doctors are absolutely wonderful and so great with my 10 year old who isn’t a fan of glasses 😆.","updateTime":"2026-03-10T17:52:20.014584Z"},{"reviewer":"Clay Huneycutt","starRating":"FIVE","comment":"Melissa is good with customers","updateTime":"2026-03-10T15:38:42.699376Z"},{"reviewer":"Connor Lewis","starRating":"FIVE","updateTime":"2026-03-08T23:19:35.571138Z"},{"reviewer":"TJ Grayson","starRating":"FIVE","comment":"There’s nowhere else I’d rather go than here! Dr. Fullen is top notch, and the owners and staff are always welcoming and beyond helpful!!","updateTime":"2026-03-08T21:04:17.751015Z"},{"reviewer":"Kenneth Massey","starRating":"FIVE","comment":"They went the extra mile with the example lenses to show a difference in her vision to make sure she got the most bang for her buck.","updateTime":"2026-03-07T19:15:37.419750Z"},{"reviewer":"Carolyn Armistead","starRating":"FIVE","updateTime":"2026-03-06T13:55:09.181547Z"},{"reviewer":"Liss O","starRating":"FIVE","comment":"I absolutely love coming to this location. Anytime I need something they are always so welcoming and friendly. I’ve never once had a bad experience. Everyone genuinely looks like they enjoy being there and always so eager to help me. I especially adore working with Mike he’s so down to earth and to the point which I appreciate. For the years, I have been coming there just observing while waiting he always has a wonderful sense of humor and always making the patience and staff laugh, while being so productive. He definitely adds such a value to this establishment. I look forward to seeing him and the staff every time I come. Can’t wait to see y’all again.","updateTime":"2026-03-05T12:26:11.211487Z"},{"reviewer":"Felisa Watson","starRating":"FIVE","comment":"Always a positive experience with Melissa. She is always friendly and professional.","updateTime":"2026-03-04T20:08:29.006313Z"},{"reviewer":"Geny Mayer-Moringlane","starRating":"FIVE","comment":"Melissa is amazing!! Great customer service with her each and every time!!","updateTime":"2026-03-04T20:06:41.608567Z"},{"reviewer":"Sara Waugh","starRating":"FIVE","comment":"Melissa, Lauren, KC, Mike and Dr. Fullen are top tier. Whatever I need, whenever I need it. They always come through! I will never go anywhere else. I can walk in no appt, no notice and immediately I’m always taken care of. Best customer service I’ve ever received, hand down. My eyes allow me to live - so without them I wouldn’t. Thank you!","updateTime":"2026-02-28T03:16:32.457470Z"},{"reviewer":"Vanessa Bryant","starRating":"ONE","comment":"I’m very disappointed with how my prescription glasses order was handled.\n\nMy original pair was lost, and insurance did not cover the loss. When I received my HCA coverage, I called back and clearly requested the exact same Oakley frames and prescription as my previous order. This should have been a simple reorder.\n\nHowever, the sales associate failed to apply my insurance, even though it was available and should have been used. On top of that, the glasses I received are defective—the frame is cracked at the bottom, making them difficult to wear.\n\nI have been dealing with this issue instead of enjoying glasses I paid for and trusted would be done correctly. This was not a complicated order, and the mistakes were not mine.\n\nI should not have to pay again to correct an order that was processed incorrectly and delivered with a defect. Until this is fully resolved at no cost to me, I cannot recommend this location.","updateTime":"2026-02-28T01:18:34.671904Z"},{"reviewer":"Hank Sommo","starRating":"FIVE","comment":"Everyone was professional and friendly Melissa took great care and attention to detail regarding my needs and requirements.","updateTime":"2026-02-27T01:23:00.603917Z"},{"reviewer":"Marilyn Cheeks","starRating":"FIVE","comment":"I really enjoy visiting Pearle Vision Center at Azalea Square in Summerville SC. The staff is polite and professional. What I really enjoy most is Mike. He has a wonderful sense of humor. I always leave with a smile. He truly is an asset to that establishment. I've visited other locations but I prefer that location. Shout out to Pearle Vision Center at Azalea Square. 🫶","updateTime":"2026-02-25T14:02:33.801518Z"},{"reviewer":"Katrina DeLand","starRating":"FIVE","comment":"Lauren and Melissa were very personable and friendly. It made me feel like I’ve been going there for years. Keep up the good work ladies. See you next year!!","updateTime":"2026-02-23T16:36:55.778924Z"},{"reviewer":"Barclay Slater","starRating":"FIVE","comment":"Melissa was the best, helpful, knowledgeable and easy to talk to! Thank you for everything","updateTime":"2026-02-20T18:15:13.655082Z"},{"reviewer":"Roben Levine","starRating":"FIVE","comment":"Kisha made my time choosing a frame stress free. She listened to what I asked for, gave me many choices, was very patient and this makes me highly recommend her and Pearle Vision. Kisha made this a 5 star experience!","updateTime":"2026-02-12T16:48:18.526753Z"},{"reviewer":"Kendra Clinton","starRating":"ONE","comment":"Horrible customer service and very rude. They do not care about the customer wants!!!! Unprofessional and discriminatory!!!!","updateTime":"2026-02-02T20:40:54.052989Z"},{"reviewer":"Deidra Johnson","starRating":"ONE","comment":"If I could leave zero stars I would. This place is very unprofessional. I had an appointment scheduled for me and my daughter. She called my phone numerous times prior to the appointment and then started texting me back to back. I told the young lady that I had new insurance and would see them at my appointment time that I already CONFIRMED, She proceeded to be very nasty and unprofessional in the text messages that she couldn’t verify my insurance and that if I didn’t text her right back she would cancelled my appointments. AND SHE DID! I called to speak to a manager to address my frustration and that JERK answered and said I’m the manager and that it was ok for her to talk to me however she wanted to!!!!! I guess they figured if they couldn’t find my insurance they couldn’t make money because Thats all they care about. I’m done with this place! Don’t waste your time going here. Reviews speak volume and their reviews are spot on. This place is Horrible!!!!!!! I will take my new Insurance to a PROFESSIONAL OFFICE THAT VALUES CUSTOMERS!!!!","updateTime":"2026-01-02T19:15:01.733244Z"},{"reviewer":"Noel OBrien","starRating":"FIVE","comment":"Great place my wife and I been going here for past 4 years. The owners Mike and Jen are so helpful and try to work with you! They are very hands on at the store and try to get to know their customers. Dr Ryan is great and takes the time to explain things, answer any questions and address any issues you have.","updateTime":"2025-12-31T19:45:42.174897Z"},{"reviewer":"daniel menendez","starRating":"ONE","comment":"Horrible Experience, Unprofessional and Discriminatory\nAbout a month ago, my wife and I visited this Pearle Vision location in summerville to purchase progressive lenses. I have worn progressive lenses for many years and always had them done correctly in Miami. After moving here, we trusted this clinic—and that was a serious mistake.\nThis has been an absolute nightmare. My prescription was done incorrectly FOUR times. Each time, I returned respectfully to address their mistakes. During my third visit, an employee named Mike was extremely rude and unprofessional, telling me that if I came back again, I would be charged—despite the errors being entirely their fault.\nOut of frustration and concern for my safety, I went to another clinic and paid out of pocket for a proper eye exam. That doctor confirmed that Pearle Vision’s prescription was completely wrong, which explains the distorted vision I was experiencing while trying to work.\nOn my fourth visit, I brought the correct prescription and calmly requested either that my glasses be remade properly or that I receive a refund of the $600+ I paid. Mike refused both requests in a disrespectful and aggressive manner.\nWhen I stated that I would file a complaint with the Better Business Bureau, he escalated the situation by calling the police and falsely claiming that I threatened him. Even worse, he made racist remarks to 911, pointing out that I am Hispanic and implying I might not be legally in the country—an outrageous and false statement, as I am a U.S. citizen.\nThe police arrived but did nothing to resolve the prescription issue or the refund. Instead, I was informed that a restraining order had been issued against me, while the clinic continues to keep my money and refuses to correct their errors.\nThis experience was unacceptable, unethical, and discriminatory. Pearle Vision at this location has shown complete disregard for patient care, professionalism, and basic human respect. I strongly advise anyone considering this location to stay away.","updateTime":"2025-12-31T03:41:51.233693Z"},{"reviewer":"Maribel Souza","starRating":"ONE","comment":"Extremely Disappointing and Unprofessional Experience.\n\nNearly a month ago, my husband and I went to this Pearle Vision location to purchase progressive lenses. We have both worn progressives for many years and always had them done in Miami. After moving to South Carolina, we were looking for a reliable and professional clinic. Unfortunately, choosing this location was a serious mistake.\nFrom the moment you walk in, the staff is rude, dismissive, and completely unprofessional. When I picked up my glasses the first time, they were made incorrectly and I had to return them. What was absolutely unacceptable was when Mike suggested that I buy cheap glasses from Amazon just to use the computer—after I had already paid $600 for progressive lenses that are supposed to provide distance, intermediate, and near vision. That comment alone shows a shocking lack of professionalism and knowledge.\nTo make matters worse, I waited over three weeks without receiving a single call. When I finally went to the office in person, I was told my glasses had been ready for quite some time and no one ever bothered to notify me.\nThe situation escalated further when my husband requested a copy of his prescription and the staff refused to provide it, which is completely unacceptable and unethical. In addition, I was charged for wide-view progressive lenses but was given narrow-view lenses instead. When I pointed out the mistake, they refused to fix it or remake the lenses. I was forced to keep glasses that were made incorrectly simply because they did not want to take responsibility for their error.\nThis experience was stressful, frustrating, and extremely expensive. This location shows a complete lack of respect for customers, terrible communication, and zero accountability. I strongly do NOT recommend this clinic to anyone—especially if you need progressive lenses.","updateTime":"2025-12-30T02:20:59.542558Z"},{"reviewer":"Kelly Garcia","starRating":"ONE","comment":"Please save yourself time and aggravation! I scheduled with Dr Ryan Fullen based on reviews and recommendation. Upon arriving at my appointment I was seen by another DR. I wasn't going to make a scene it wasn't her fault. Now I am not happy with my prescription and have asked to be seen as a follow up with Dr Ryan, \"MIKE\" or \"MICHAEL\" who is possibly an owner? wants to mansplain things and not listen. Says that I am NOT going to see Dr Ryan since that is not who I saw to begin with even though that is who I requested the appointment with. All he offered was trying to push me to order glasses, probably because of the markup! PLEASE DO NOT SPEND YOUR PRECIOUS TIME OR MONEY WITH THIS ORGANIZATION.\n\nUpdate to my original review (posted 12/16/2025):\nOn the morning of 12/17/2025, I received a phone call from “Mike,” who informed me that because I had written a review, the practice would no longer see me for continued care. He stated that if I wanted to “play stupid games,” I would receive “stupid prizes.” When I requested my medical records, the call was abruptly terminated.\n\nI cannot emphasize this enough: learn from my experience and avoid this establishment. This is especially unfortunate, as Dr. Doan (sp?) and the rest of the staff were professional and pleasant. I genuinely feel for anyone who has to work with/for under someone who conducts himself in this manner.","updateTime":"2025-12-17T14:56:56.893018Z"},{"reviewer":"Mikayla Garcia","starRating":"ONE","comment":"Mike was extremely rude and wouldn’t let me see the doctor I made an appointment with. He tried to tell me what contacts I needed and was sarcastic and disrespectful. I would not recommend going here.","updateTime":"2025-12-16T18:51:25.520752Z"},{"reviewer":"Alex Blaisdell","starRating":"ONE","comment":"I wouldn’t recommend this place to anybody! I’ve had nothing but issues, and the office has refused to provide me with copies of my medical records when I switched providers, which is a violation of my rights as a patient. I also discover this place has a BBB Rating of F - with 121 unresolved complaints filed against them in the past 3 years! Take your business elsewhere.","updateTime":"2025-11-26T01:50:27.847646Z"},{"reviewer":"Dave Richard","starRating":"ONE","comment":"DO NOT USE THEIR SERVICES. This place isn’t an optometry office that cares; it’s an eyewear boutique with an MD attached to justify the markup. And perhaps my expectations for a patient/doctor relationship is unrealistic for an optometrist. Maybe I'm just expected to be a person wanting to buy contacts/glasses, and then figure out everything else on my own. I can do that on Amazon! They definitely don't leave you feeling like you are their patient and that they are actually concerned with helping you...you are just another insurance reimbursement. This doctor needs to remember that he is their to help his patients, not the other way around. If a patient needs to return several times to work out issues with contacts or glasses, then the doctor should gladly and willingly help! That's what a good doctor would do!...not deny service to his patient. But unfortunately, you won't find that here. If you want an actual doctor who listens, explains, works with you to find what works best for you to completion, and treats you like a patient instead of a commission check, go somewhere else.","updateTime":"2025-11-19T14:07:17.697321Z"},{"reviewer":"Yolaunda Turner","starRating":"FIVE","comment":"Dr. Allen, Billy Jean, and Mike are amazing!!! Love me some them!","updateTime":"2025-10-21T19:00:11.850819Z"},{"reviewer":"kaitlyn tyson","starRating":"FIVE","comment":"Dr Fullen makes you feel very comfortable ! He updates you in your appointment and when you walk in the staff is very friendly !","updateTime":"2025-10-17T20:22:19.828623Z"},{"reviewer":"Fay Holbrook","starRating":"FIVE","comment":"Second time here! Dr. Fullen is just great! Staff are very friendly and made my visit, quick and very easy. Had all my ins info ready to go, no hold ups at all!","updateTime":"2025-09-19T20:02:58.654264Z"},{"reviewer":"Jerolyn Murray-Priester","starRating":"ONE","comment":"Whomever the new manager is does not maintain the high quality of service I’ve been accustomed to receiving. Michael called me upwards of 5 times in one day simply to remind me of an appointment, and even called from their personal cell phone after I did not answer bc I work a full time job. I ended up having to reschedule at short notice ONE time due to unforeseen circumstances. Michael called twice today and I answered the second time with intentions of confirming but was met with attitude when I expressed dissatisfaction with the excessive number of calls. I will not use this location as long as he is employed and allowed to mishandle paying customers!","updateTime":"2025-09-15T17:56:40.839984Z"},{"reviewer":"Key","starRating":"FIVE","comment":"The service that I received was glorious! Everyone was so warm & kind from beginning to end! Definitely returning!","updateTime":"2025-08-27T17:15:21.545152Z"},{"reviewer":"Neka Pearson","starRating":"ONE","comment":"I DO NOT RECOMMEND THIS LOCATION!!","updateTime":"2025-08-16T02:17:42.768626Z"},{"reviewer":"Rhema Sanford","starRating":"FIVE","comment":"Each time we come in, the entire team welcomes us and is very friendly. Melissa is always patient with my son when picking out frames. She remembers him by name and makes him feel special. The service is spectacular!","updateTime":"2025-08-12T23:12:09.653943Z"},{"reviewer":"LaTonya Myers","starRating":"ONE","comment":"I scheduled my mother’s first appointment and informed the office that I would provide her insurance information before the appointment. I completely understand the need to verify her insurance coverage, but we were also prepared to pay out of pocket if it wasn’t accepted.\n\nSomeone from their office called and said that if they didn’t receive her insurance information by the end of the day, they would cancel the appointment. I assured him that I would have it to them by the end of the day. His tone made it feel as though he didn’t believe me—even though he didn’t say it outright, it came across as if I was being dishonest.\n\nI decided to cancel the appointment and found another provider for my mother. It’s disappointing that someone in a customer service role would speak to a potential patient’s family that way. That kind of attitude doesn’t reflect well on the practice.","updateTime":"2025-07-22T15:53:24.406109Z"},{"reviewer":"Maria Thompson","starRating":"FIVE","comment":"Keisha was awesome! She was very professional and very detail oriented as well as being really patient with me. Will definitely recommend going to this branch.","updateTime":"2025-07-21T15:54:03.273435Z"},{"reviewer":"Jose A Morales","starRating":"FIVE","comment":"Just the right place for my glasses. Great service and Mellisa is always very helpful .","updateTime":"2025-07-08T17:54:31.338345Z"},{"reviewer":"Marty Whitaker","starRating":"FIVE","comment":"My wife and I keep coming back to Azalea Square Pearle Vision because of both Dr. Fuller, Mike, Jenn and Melissa. Being business owners ourselves, we take pride in educating our customer, personal attention and providing a quality product.\nPearle vision of Summerville and it’s staff excels in these areas .. It’s refreshing to find a company that still knows what good customer service is and endeavors to exceed your expectations.\nMarty & Alane","updateTime":"2025-05-29T20:39:13.686283Z"},{"reviewer":"Ronald Isia","starRating":"ONE","comment":"Worst experience I ever had. Non polite staff. All team members were not helpful. Staff rushed me through out my whole appointment and was very inconsiderate.","updateTime":"2025-05-20T17:27:10.726946Z"},{"reviewer":"Angel Smith","starRating":"FIVE","comment":"Ive been coming here many years and enjoy this Pearle Vision. The staff are very friendly and helpful. The eye doctor does a great job in explaining things and thoroughly reviewing information in the yearly appointment.","updateTime":"2025-05-19T19:11:28.008186Z"},{"reviewer":"Markham Moore","starRating":"FIVE","comment":"Keisha and the team at Pearl Vision always give the most incredible customer service. Don’t normally do the review thing, but after 5 years of being their customer feel it’s time! PV @ Azalea Sq in Summerville really earn a 5 star review.","updateTime":"2025-05-19T15:49:08.009278Z"},{"reviewer":"Tyshay Washington","starRating":"FIVE","comment":"My first time working with Pearle Vision and the staff were all welcoming and helpful. Jennifer and Mike were both so patient and understanding to my needs!!! Would definitely recommend to family and friends!!!","updateTime":"2025-05-07T20:33:44.078839Z"},{"reviewer":"Ivan Richardson","starRating":"FIVE","comment":"During my frequent visits to this location, I consistently appreciate the proactive and insightful assistance provided by Kacey and Melissa. Their expertise in curating frame selections that meet my needs is invaluable. Furthermore, I highly value their candid and comprehensive responses to my inquiries.","updateTime":"2025-05-02T21:23:52.971585Z"},{"reviewer":"Glenn Hooks","starRating":"FIVE","updateTime":"2025-04-17T13:13:18.541077Z"},{"reviewer":"Jennafer Tomlinson","starRating":"ONE","comment":"I’ve been a loyal customer since this location opened, but today I was shocked by their policy. I had to cancel an appointment on short notice—something I’ve never done before—and was told that I’m no longer allowed to schedule appointments, only walk-ins. I understand the need for policies, but completely banning a long-time customer from booking appointments over one short-notice cancellation feels excessive and unfair. Disappointing way to treat loyal clients.","updateTime":"2025-03-18T14:20:21.972504Z"},{"reviewer":"Amanda Doughty","starRating":"FIVE","comment":"Kisha is an outstanding professional and an asset to the Azalea Square Pearle Vision. She takes the time to listen to the customer and address any questions or concerns they may be having. Her compassion, knowledge, and understanding is what all people in the customer service industry should try and strive for. I have also enjoyed my experience with Dr. Fullen as he is also very thorough.","updateTime":"2025-03-14T19:19:12.541155Z"},{"reviewer":"Kelly Smith","starRating":"FIVE","comment":"Amazing service form being beginning to end!!! I was greeted before the door even shut! The staff is very friendly and helpful. The Dr. took extra time to address my concerns and made me feel heard and seen. He also changed my world with his favorite contacts!! Holy cow!!! I can see!!!","updateTime":"2025-03-14T12:58:49.641051Z"},{"reviewer":"Ally B","starRating":"ONE","comment":"I’ve been seeing the same doctor for my eye exams for the past 3 years and in December I had my 4th annual exam with them booked. I called to let them know I was stuck in traffic and likely to miss the appointment. I booked another exam a MONTH ago after I returned to town from the holidays and just THIS morning got a text saying my appointment I scheduled for NEXT week is cancelled. I called and was told I am restricted to walk-ins only with no exceptions. On top of this unforgiving policy, waiting until the week before the exam to tell me it’s cancelled is unbelievable.","updateTime":"2025-02-24T15:15:32.013476Z"}]