[{"reviewer":"Joe Mang","starRating":"FIVE","comment":"Highly recommended saved my vision thank you Dr. Carr","updateTime":"2025-07-26T21:53:24.120252Z"},{"reviewer":"Cameron Beatty","starRating":"FIVE","comment":"Went to their new location on the 2nd day open. Very nice store and great atmosphere, you can even get some BBQ or pizza next door after. Got prescription sunglasses and glasses. Look forward to getting them. Courtney, Chris, and Dr. Radish were the people I worked with and I enjoyed them.","updateTime":"2025-07-05T21:24:54.833189Z"},{"reviewer":"Nej Karter","starRating":"ONE","comment":"This place is a RIP-OFF! My first and LAST time stepping foot in this establishment. The young woman who checked me in was pleasant enough, and the eye exam itself was fine. But that's where the positive experience ENDED. I chose a pair of simple, non-name brand frames priced at $139. The front desk woman then tried to upsell me on the most expensive lenses they had! I clearly stated I wanted BASIC, plain lenses. She conveniently \"forgot\" to mention the price as she rang me up. With an insurance allowance of $130 and 20% off, I expected a reasonable total. Instead, I was slapped with a bill over $200! After calling my insurance company, I discovered they charged me $189 for the frames (which were advertised at $139!) and tacked on extra lens features I NEVER asked for! This is blatant THEFT! DON'T come here unless you want to be ROBBED! I immediately called to cancel my order, which was still pending with my insurance. They refuse to refund my money back to my card and are forcing me to wait two weeks for a check. This place is TRASH and completely UNPROFESSIONAL. Seriously, avoid this place like the plague!","updateTime":"2025-03-27T14:27:14.840910Z"},{"reviewer":"Stoney'sTV","starRating":"THREE","comment":"The store is not open until 5pm they close at 3pm and not open on Sundays. The store hours need to be updated","updateTime":"2024-12-14T22:09:56.379264Z"},{"reviewer":"Dave Ross","starRating":"FIVE","comment":"What wonderful staff! I had recently purchased new glasses for my girl and due to budget constraints had visited America's Best, their neighbor directly behind, but the Hermitage location. We stopped in Madison to have them adjusted briefly and waited for quite some time while two staff members were too busy talking to have a minute for us. We finally left without getting assistance. My girl has the idea to see if Pearle would help since we were right next door. The people were very kind, knowledgeable and helpful, taking less than a minute to adjust her frames. Id recommend stopping in for service any time","updateTime":"2024-12-07T21:39:05.426619Z"},{"reviewer":"Nolan Putzke","starRating":"FIVE","comment":"Clean office, friendly atmosphere and Dr. Carr was incredibly thorough. Not expensive without insurance.","updateTime":"2024-09-10T17:43:34.297956Z"},{"reviewer":"melissa gregory","starRating":"ONE","comment":"I took my daughter to this location on 7/31 to get and eye exam and new glasses. The eye exam went great and we bought glasses there. I got a call that the glasses are in but everytime I go to the store during posted business hours no one is there. I’ve called and no one has called me back. I only get an automatic text response. I called the corporate phone number and they sent me an email to file a claim but no one has contacted me back in the 48 hours since I sent that back. I would not recommend using this location and after this issue is resolved I will take my business elsewhere.\n\nUpdate: I finally got to pick my glasses up on the 3rd try and they had made them wrong. They did not have transition lenses that we wanted and paid quite a bit extra for.","updateTime":"2024-08-16T21:17:07.943909Z"},{"reviewer":"Valerie Whitehead","starRating":"TWO","comment":"Saddens me to leave any less than 3 stars, and for a place I’ve never had issues with until a week or so ago. Summary they seem like they don’t want to be there and you’re a burden to them. I went this year, to glasses and contacts, as I usually do. It didn’t seem as clean as it was in the past. I walked in and waited for someone to say something. Finally I had to say hello I have an appointment in front of plenty of staff members, some were not doing anything. They did my exam, not too bad. It was when I was checking out and getting my glasses. The man that helped me was so unprofessional and made me feel so uneasy, I’ve worn glasses since I was 2 years old and I’m almost 40, I know the drill. I was uneasy about picking a newer style of frames he just kept shrugging his shoulders and pointed to a picture of a model in the same frames and said that’s the new style not do you want to try other styles, the grocery store workers are more happy to help then he was, and well ya! He kept saying if you don’t let me thin your lenses, it will look like your looking through a magnifying glass, I reminded him I know as I was teased in middle school because my glasses were thick, he then drew a picture like I didn’t understand what thicker meant. He had no compassion and just seemed to not want to be there, neither did I but I have to have glasses and now have to drive further for an eye glass place. I would not recommend this place, it’s gone downhill and you just a number, no names, no smiles, just get all the money we can from you and get out the door! I am mostly writing this due to the man who lacked to make me feel at ease when buying $700 glasses, please offer him some compassionate training or just know we all are nervous in some ways when seeing any doctor. I hope you all make improvements, so I can return. The eye doctor was just fine, not great bedside manner but he didn’t act frustrated when I asked any questions. We should be able to ask questions as many times as we need to feel comfortable with our purchases and I did not.","updateTime":"2024-08-07T19:59:09.139922Z"},{"reviewer":"J Hodges","starRating":"TWO","comment":"I normally have my annual eye exams done here with Dr. Perry & it all goes fairly well. So, I booked my annual appointment online and had been receiving notifications throughout the week to confirm my appointment. Dr. Perry and the technicians had been nice and efficient in my past experiences; however, today I never stepped into the building. I arrived early and sat outside up until my appointment time, as there were no other cars or people inside. I called and left a voicemail, and soon received a text from Pearle Vision asking if I needed help. I explained that I was there for my appointment, but saw no one else. I was told that there were no Madison location appointments today, as I watched a couple pull up & jiggle the door handles for their 11 o’clock appointment. The representative explained that an automated system sends the reminders and may have cancelled the appointment after realizing it was a blocked out date, due to the staff being at the Clarksville location. Despite my understanding of the situation, I was dissatisfied with my experience today. I would’ve appreciated more communication in regard to the cancellation, but instead I wasted a lot of time looking at the rough conditions of the facility. No hard feelings.","updateTime":"2024-04-07T02:53:20.319977Z"},{"reviewer":"Nisha Sizemore","starRating":"TWO","comment":"this Pearle Vision is the only one I go to and have only gone to since moving here from Louisville. I like that the store is small and they carry very nice frame (it reminds me of the office I go to back home). Anyway I don't normally have bad experiences at this location in the 7 years I've been here.....BUT yesterday, 3/19/24, was not a great experience. The receptionist was nice, but the guy helping me with the glasses was not friendly, he was semi rude and talked to me as if I was a dummy. First he questioned my new prescription (which I had just got 30mins before I arrived there) because they had a bifocal and the last time I came to Pearle vision (2019) they were single lenses. Not sure why that was such a problem, but again he was slightly rude about it. I explained I had just recently had cataract surgery and lens transplants in both eyes. Then I picked out my frames and sat down while he entered my ins info and pricing of the frames and lenses with my insurance. The lenses ended up being more than my frames My total was $400+ and after having him explain my options as far as leaving some things off, etc I decided that I wanted to shop around and see if I could possibly find cheaper lenses elsewhere. Not because I couldn't afford it, but because I like to be frugal when possible. Anywho, I asked to take a pic of the paper with the pricing info (that shows before and after ins cost) so that I can have something to compare to when looking in other stores, he acted like I was requesting a pic or copy of his SSN or for someone else's private info. The info was mine! Then when I was leaving I picked up the frames I had chosen, so that I could return it to it's rightful spot, he and the receptionist whom walked up (not sure when he came over there) with an over enthusiastic (sarcasm) voice says, \"you can leave that there!\" as if I was going to bolt out of the store with them! I don't like when people are rude and I hate when I'm treated as somebody who would have to steal out of pearle vision to get glasses. Again I'm not new to the store, I can afford pretty much anything in there. Please have a customer service training session with him (wish I knew his name it was about 330p on 03/19) and train them not to hold on to the stereotype that black people steal. If I decided to go back and purchase those glasses, I hope he is not the one to assist me and if so I pray he has a better attitude. I'm a friendly bubbly person. So bad energy doesn't mix well with me. usually based on just this experience alone I would never go back, but since I've been a customer for 7years I'm willing to give it one more try. Have a blessed day.","updateTime":"2024-03-20T18:21:02.085233Z"},{"reviewer":"Jenna Luksetich","starRating":"FIVE","comment":"The staff was really friendly and Dr Perry did a great job getting my prescription. They have a decent selection, though maybe a little smaller than other glasses stores, but I found that I was looking for!","updateTime":"2024-03-08T22:52:32.910904Z"},{"reviewer":"Linda L","starRating":"FIVE","comment":"Excellent service and professional staff!","updateTime":"2023-12-14T01:07:52.508440Z"},{"reviewer":"Austin Williams","starRating":"FIVE","comment":"A special thanks to David! I had a pair of Champion Gordi flexible frames in which the flexible frame busted. Repairing those frames are a level above normal frames. He went out of his way to find a solution. I also had scratched lens that would not have been under warranty if he couldn't have fixed the frames. I highly recommend this shop!","updateTime":"2023-11-16T12:56:55.074454Z"},{"reviewer":"Melody Royalty","starRating":"FIVE","comment":"In the busyness of life, I waited too long to reorder contacts before I noticed I had two pair of daily wear contacts left. I ordered another 1-month supply over the phone but they wouldn’t be in before I left to go out of town. I mentioned this predicament. Dr. Perry went above and beyond to make sure I had trials before I went on my trip. Most of the employees were out of town for a training conference at this time, so I believe only the optometrist Dr. Perry was there. So thankful he took time to care and go the extra mile. This is rare these days.","updateTime":"2023-10-03T01:19:47.881452Z"},{"reviewer":"TuWhee Brown","starRating":"FIVE","comment":"Great service and greater people","updateTime":"2023-09-10T21:27:00.240899Z"},{"reviewer":"Leza Bowers","starRating":"FIVE","updateTime":"2023-08-07T03:26:21.578097Z"},{"reviewer":"Julia Ebner","starRating":"ONE","comment":"The WORST customer service. I have an emergency - my glasses broke on me and I needed to get ahold of someone and it took 3 days to get someone on the phone.. My glasses broke on a Friday, I called this Madison location on Saturday morning when they opened with no answer. I got the machine - I left a voicemail. Moments later I received a \"sorry we couldn't pick up the phone\" text message. I replied to the text message, reiterating the voicemail I left minutes prior. I received NO RESPONSE or CALL BACK from my voicemail or text message. I am legally blind and cannot operate without my glasses and there seemed to be no sense of urgency or willingness to help. I was told frames would take 14 days, and that since I wasn't fitted for contacts, they weren't able to give me samples to hold me over until I could get in to make an appointment - which is on July 18th - 8 days from now. So I am supposed to not see for over 2 weeks? They just seem more money hungry than actually wanting to help their customers. This branch definitely gives the Pearle Vision brand a bad wrap.","updateTime":"2023-07-10T18:53:19.587106Z"},{"reviewer":"JT Rodgers","starRating":"FIVE","comment":"Had a great experience with them. Everyone was very helpful and informative","updateTime":"2023-03-19T02:52:20.391403Z"},{"reviewer":"Suzanne Rosiles","starRating":"FIVE","comment":"First visit to Pearle Vision and it was excellent. The staff was very friendly and the doctor was knowledgeable and helpful. I appreciated that he took the time to have a conversation with me because that made the experience even better. Sometimes when visiting doctors you feel rushed and as if they don't care. Didn't feel like that here. Also, check out experience was great and felt the team tried to help make sure I got the most out of my insurance. Definitely will return and I definitely recommend.","updateTime":"2023-02-21T18:14:53.850571Z"},{"reviewer":"Nakia","starRating":"FIVE","comment":"The staff is very knowledgeable, great selection of frames, the doctors listen and explain everything! The only place I will go for me and my family's eye care!","updateTime":"2023-01-05T23:26:30.790498Z"},{"reviewer":"Kelsey Stanton","starRating":"ONE","comment":"A complete joke I walk into an empty office besides the 3 individuals that work there and they don’t have any appointments available.","updateTime":"2022-11-22T21:33:11.160221Z"},{"reviewer":"Alea C","starRating":"ONE","comment":"Extremely poor customer service. Courtney is very rude and told me she wouldn’t order my contacts after I had already paid someone else in the store almost $300 for them. She told me that I owed them $90 instead of the $85 that I was told to pay for the exam. She stated she would not order my contacts until I paid them the extra $5 dollars. I had already paid for my contacts! She was attempting to steal hundreds of dollars if I didn’t pay her $5 extra for the exam. Ridiculous and illegal! Would give zero stars if I could!!!!","updateTime":"2022-10-21T02:07:33.533419Z"},{"reviewer":"Natalie Smith","starRating":"ONE","comment":"DO NOT COME HERE. This is the worst place ever. Mr. Perry ( I refuse to call him Dr.) diagnosed my husband with angle closure glaucoma and said he would be blind in 6 months. We of course dropped to our knees in shock. Mr. Perry would not answer any of our questions, would never look at us when he talked, and had the worst bedside manner ever. Then tells us to \"go live your life\" when we asked what do we do now. He acted with no emotion, no concerns. He left us hanging in limbo not knowing what to do or expect. I contacted Loden Vision and the PROFESSIONALS diagnosed my husband (after a very thorough exam/testing) with no issues other than dry eye syndrome. Loden vision showed us such compassion and caring. You can tell Loden/staff is definitely a BRAND NAME while Pearle Vision/staff is so generic that you are better off not wasting time with Pearle, because you are going to get diagnosed wrong and suffer emotional pain. WORST PLACE EVER!!","updateTime":"2022-09-23T20:55:18.654297Z"},{"reviewer":"Sherondia Sullivan LMT","starRating":"FIVE","comment":"I should've stayed with Pearle Vision. I tried another place and I wasn't satisfied but going back to Pearle was Perfect timing","updateTime":"2022-09-09T22:41:27.714240Z"},{"reviewer":"Robbie Thorpe","starRating":"ONE","comment":"The staff at Pearle Vision Madison location starting with the person at the desk, Courtney, is very rude and not knowledgeable. I was there with my granddaughter and tried to show Courtney my insurance card and she wouldn’t take it to even look at it. She asked if I still had Aetna insurance and when I said no she looked at me as if I was stupid.\n\nCourtney and Keith were going back and forth about what paperwork was needed.\n\nDr. Anthony Perry acted as if he didn’t want to be there.\n\nMy insurance has them as being In-Network. When I later called Pearle to verify it they said no and hung up in my face.\n\nIf I could give them a negative 0 rating I would. I will never go back and don’t recommend them at all.","updateTime":"2022-07-13T14:33:06.844918Z"},{"reviewer":"Rachel Bare","starRating":"ONE","comment":"Half the experience was good the other half was not. The exam itself was very in depth and the front staff was very nice. When it came time to doing the trial contacts the doctor left and came back with the option he wanted me in. No questions asked about my preference. Ive worn contacts for 20 years. Im not a newbie. They were uncomfortable from the start. After i had them in it felt like i was booted out the door mid questions. I told them even while paying these weren't something i would buy and they replied the doctor wouldn't prescribe what I usualy use because he doesn't trust patients to use them correct. I left confused and rushed. I couldn't even leave that trial pair in an hour they hurt so bad. I made an appointment next door the next day. They redid my exam and found I was over corrected and my vision actually didn't change. They Actually asked me my contacts preference and got me into what I was used to wearing. I will stick to the business next door. It was the oddest experience.","updateTime":"2022-07-10T23:33:06.311469Z"},{"reviewer":"Scottie & Tinny Johnson","starRating":"ONE","comment":"Asked for my old prescription and they faxed it to me with the word \"EXPIRED\" in black sharpie directly over it. The front of store attendant was curt on the phone when I stated I wanted to wait to get an eye exam (since I am not eligible for new glasses until Nov'22). There is no way that I can use the old marked over prescription to get a replacement pair of glasses. I left a message with the store and corporate about a week ago but no response. They have lost our business (4 annual eye exams and 3 pairs of glasses) for not providing me a copy of my old prescription. Additional note: Instead of sending me an apology and re-faxing me my unredacted old prescription - I was sent an email reminder to come in for an eye exam. -- Now, I will need to go get an eye exam but it will not be at a Pearl Vision.","updateTime":"2022-07-04T14:05:15.352691Z"},{"reviewer":"Tashia Summers","starRating":"FIVE","updateTime":"2022-04-18T01:25:56.065947Z"},{"reviewer":"Sarah Cavitt","starRating":"ONE","comment":"Didn't explain my insurance. They also chose what I was getting on my glasses without explaining that. I never had to have glasses until now you would think they would explain everything to you but nope bad customer service. They also could not tell me why my eyes were still hurting the next day after they dialated them.","updateTime":"2022-02-17T17:39:18.542524Z"},{"reviewer":"Fox Playz","starRating":"ONE","comment":"Rude and dismissive. also dishonest-as I was told my frames were rusted and could not be repaired. Went next door to americas best and received top shelf service and received the repairs needed without comment of rust. Seems some employees only want to serve a specific customer base.","updateTime":"2022-01-04T21:36:44.897996Z"},{"reviewer":"Candee Potter","starRating":"FIVE","updateTime":"2021-12-28T23:32:04.189954Z"},{"reviewer":"Roberta Harris","starRating":"FIVE","comment":"cortany always is so pleasant when you call or go into the office, every is so professional all the time","updateTime":"2021-09-19T03:33:24.899772Z"},{"reviewer":"Curtis Gardner","starRating":"FIVE","comment":"The service at the Rivergate location was fast, efficient, and professional.I was having trouble with a previous pair of glasses from another company and they were able to diagnose the issue and made sure the same mistake was not repeated. I am so impressed!!!!!","updateTime":"2021-08-18T02:58:46.428133Z"},{"reviewer":"David Valdez","starRating":"FIVE","comment":"The people in there know their business, they are real friendly and I can see out of these glasses better than I can see out of anyone fair that I got anywhere else.","updateTime":"2021-08-13T17:49:07.082064Z"},{"reviewer":"Stephanie Butler","starRating":"FIVE","comment":"Glasses are quality and service is great","updateTime":"2021-07-30T23:39:32.283527Z"},{"reviewer":"Tracy Willard","starRating":"FIVE","updateTime":"2021-07-25T21:50:43.723742Z"},{"reviewer":"S Heggie","starRating":"FIVE","comment":"Dr. Perry and Courtney are great!! Polite attitudes and great customer service.","updateTime":"2021-07-21T21:59:14.435891Z"},{"reviewer":"deb sh","starRating":"FIVE","comment":"Professional and helpful as usual. Dr. Radish did my eye exam. He was knowledgeable and answered my questions. Staff helped me with frame selection.","updateTime":"2021-07-05T22:40:04.385301Z"},{"reviewer":"Aurelia Long","starRating":"FIVE","comment":"Great service as always","updateTime":"2021-06-24T22:06:44.406983Z"},{"reviewer":"Tonya Caldwell","starRating":"FIVE","comment":"Great service friendly staff","updateTime":"2021-04-24T01:09:51.385765Z"},{"reviewer":"Karen Chandler","starRating":"FIVE","updateTime":"2021-02-24T22:35:47.738473Z"},{"reviewer":"Jolie Hayes","starRating":"FIVE","updateTime":"2021-02-11T00:55:49.087773Z"},{"reviewer":"Burley Nelson","starRating":"FIVE","updateTime":"2021-01-26T23:06:49.727409Z"},{"reviewer":"Jennifer Smay","starRating":"FIVE","comment":"Everyone was knowledgeable and kind.","updateTime":"2021-01-15T00:39:21.230435Z"},{"reviewer":"Robert McLain","starRating":"FIVE","updateTime":"2020-12-20T22:44:19.429543Z"},{"reviewer":"Mark Sheriff","starRating":"FIVE","updateTime":"2020-12-13T12:45:09.315102Z"},{"reviewer":"tyler keith","starRating":"FIVE","comment":"I couldn't say enough good things about this office and my experience. Dr. Perry was awesome and answered all my questions. Courtney and Jeff were also fantastic. Thank you all for everything.","updateTime":"2020-10-22T20:26:56.489694Z"},{"reviewer":"David Hicks","starRating":"FIVE","updateTime":"2020-10-21T20:42:08.484656Z"},{"reviewer":"Setter Read","starRating":"FIVE","comment":"Excellent Professional Friendly Staff Service (Courtney and Keith). Dr. Anthony Perry is Wonderful!!! Make an appointment today if you wish to see through \"Anything\" #Customer4Life#\nGrigsby Family","updateTime":"2020-10-17T21:57:49.241772Z"},{"reviewer":"Deborah Eastman","starRating":"ONE","comment":"I know there is a pandemic of covid but if you're not going to be opened on Saturday you should have it posted on your door or put up a sign saying your closed","updateTime":"2020-09-12T16:26:17.061570Z"}]