[{"reviewer":"Victoria Guardado","starRating":"FIVE","comment":"Very nice place, everyone was very helpful doctor very explanatory on my daughter's vision concerns.","updateTime":"2026-02-13T16:51:13.354760Z"},{"reviewer":"Ryan Diefenderfer","starRating":"ONE","comment":"I won’t be back to this location of Pearle Vision. The check-in process was rushed, with the front desk person asking patients to sign documents without being able to read them fully. After the appointment, the sales associate was condescending, struggled with input of information into the computer, failed to give full discount per insurance, and offered a rebate that ultimately didn’t apply to the contacts I ordered. I’ll be taking my business elsewhere in the future.","updateTime":"2026-02-12T13:47:36.043896Z"},{"reviewer":"A M","starRating":"FIVE","comment":"I had an amazing experience with Dr. Patel. The staff was incredibly friendly and professional from the moment I walked in. Dr. Patel was very thorough, knowledgeable, and took the time to explain everything about my eye health, making me feel comfortable. Ruby at the front desk wry friendly. The office is clean, modern, and they have a fantastic staff. Highly recommend","updateTime":"2026-02-11T19:38:42.638009Z"},{"reviewer":"Kenya Destouche","starRating":"FIVE","comment":"Ruby &’ Melba are amaziingggg ! I love it here been going for 2 yrs now ! They are sweet ! 💗🤎","updateTime":"2026-02-11T15:23:05.153227Z"},{"reviewer":"M G","starRating":"FIVE","comment":"She was really nice with The transaction went good She really knows how to handle customers. Thank you so much, Ruby. It was a pleasure make business with you.","updateTime":"2026-02-11T00:04:18.637974Z"},{"reviewer":"Johana Barahona","starRating":"FIVE","comment":"Very Good Dr. Jessica is love how take care my kids","updateTime":"2026-02-10T23:22:07.197971Z"},{"reviewer":"Lyndsey Stuart","starRating":"FIVE","comment":"Every single person is so helpful and kind! You won’t regret going to this eye care center!","updateTime":"2026-02-06T22:34:30.073506Z"},{"reviewer":"Rich Hall","starRating":"FIVE","comment":"Dr Patel, Dawn, and the whole team were super. Very professional, friendly and efficient visit. If you need somebody to give you a friendly and honest opinion about which frames look best on you, and why, then Dawn is your person. Would highly recommend.","updateTime":"2026-02-06T17:59:01.180670Z"},{"reviewer":"Evelyn OConnor","starRating":"ONE","comment":"Glasses were made wrong and I was unable to wear them after paying over $600 for the glasses, went in several times to complain with no response from Pearl Vision","updateTime":"2026-02-04T19:34:58.427988Z"},{"reviewer":"Malena Martorell","starRating":"FIVE","comment":"(Translated by Google) From the moment I arrived, I felt the service was excellent, the hygiene was great, everything looked very clean and organized, and best of all, they are bilingual and very attentive in explaining every detail 👌🏻\n\n(Original)\nDesde que llegué sentí buena atención, buena higiene se ve todo muy limpio, ordenado y lo mejor es que son bilingües y muy atentos en explicar cada detalle 👌🏻","updateTime":"2026-02-04T18:20:45.387967Z"},{"reviewer":"ASHLEY HALL","starRating":"FIVE","comment":"Ruby was amazing. She helped me with every question I had. I wanted to get the Meta glasses but didn’t know which ones. She gave me advice on how they looked on me, which helped me a lot. She was also very patient since I had my daughters with me. I love this location because they have great customer service. Everyone is so friendly every time I come. I’m never changing where I get my vision checked!!","updateTime":"2026-02-04T15:03:30.238784Z"},{"reviewer":"Jad Zuhairi","starRating":"FIVE","comment":"Thank you Becca for your help","updateTime":"2026-02-03T23:27:50.806618Z"},{"reviewer":"Shifa Ali","starRating":"FIVE","comment":"Becca and Dr. Nguyen were extremely helpful and knowledgeable. It made my experience that much more pleasant.","updateTime":"2026-02-03T22:22:50.307660Z"},{"reviewer":"Jennybeth Finol","starRating":"FIVE","comment":"(Translated by Google) Excellent service from the staff and I loved the variety and discounts that the Optician always has. I wish them many blessings 🙏🏼 I recommend them 100% 🤗\n\n(Original)\nExcelente servicio por parte del personal y me encanto la variedad y descuento que siempre tiene la Optica les deseo muchas bendiciones 🙏🏼 los recomiendo al 100% 🤗","updateTime":"2026-02-03T21:59:12.793592Z"},{"reviewer":"Peter Soto","starRating":"FIVE","comment":"Good vision store","updateTime":"2026-02-02T23:07:31.856623Z"},{"reviewer":"Dwyne Shoemaker","starRating":"ONE","comment":"I’m sharing this so others don’t have the same experience I did. I will not be returning to this eyewear location due to poor customer service, misleading information, and what felt like deceptive pricing practices.\n\nI was explicitly told I could use a prior year’s insurance claim (December) to purchase new glasses and then use the new year’s claim for contacts. Not only was this information incorrect, but following their guidance actually ended up costing me more money out of pocket. The staff clearly did not understand insurance coverage and yet confidently advised me anyway.\n\nIt gets worse. They sold me what was presented as a full year’s supply of contacts and even provided a manufacturer rebate form - which only applies when you purchase a full year’s supply. Later, I discovered they only gave me half of what I paid for and then tried to sell me an additional six-month supply to complete the order. That feels intentionally misleading.\n\nWhen I tried to resolve the issue, the so-called manager was dismissive and offered no real help or solutions. I was essentially brushed off rather than having the situation corrected.\n\nBetween the incompetent staff, incorrect insurance guidance, misleading pricing, and poor management response, this experience was beyond frustrating. I strongly recommend others double-check everything if they choose to go here - or better yet, take your business somewhere that actually values honesty and customer service.","updateTime":"2026-02-02T21:45:29.730719Z"},{"reviewer":"Robert Williams","starRating":"FIVE","comment":"Great service, Becca was awesome","updateTime":"2026-02-02T19:24:00.822973Z"},{"reviewer":"Beysabeth Finol","starRating":"FIVE","comment":"(Translated by Google) Excellent team, congratulations!!! Very good service from the moment you make the appointment until you arrive for your consultation! Excellent equipment for the tests, I'm truly very satisfied, thank you!!! Where there's a good manager, everything runs smoothly!\n\n(Original)\nExcelente equipo de trabajo los felicito!!! Muy buena atención desde que haces la cita y vienes a tu consulta ! Muy buenos equipos para los exámenes muy satisfecha de verdad gracias!!! Donde hay un buen manager todo funciona con excelencia !","updateTime":"2026-01-30T23:10:23.946898Z"},{"reviewer":"Juanita Sanchez","starRating":"FIVE","comment":"Very good","updateTime":"2026-01-29T23:31:04.686630Z"},{"reviewer":"Dayan León","starRating":"FIVE","comment":"I can’t say enough good things about Ruby the optician who helped me today. I will be coming back to see her! She was kind, attentive, and genuinely cared about making sure I had the best experience possible. Her positive attitude and attention to detail made the entire process easy and enjoyable. Hands down the best employee at this store—excellent customer service!","updateTime":"2026-01-27T23:54:21.463522Z"},{"reviewer":"Holly Kokes","starRating":"FIVE","comment":"I absolutely love this eye doctor and staff. They have taken great care of me for years!","updateTime":"2026-01-16T16:20:56.814570Z"},{"reviewer":"Lefty Nutz","starRating":"ONE","comment":"Front desk person is not very helpful over the phone. I was going to be a new client but after speaking with her, I wont.","updateTime":"2026-01-16T15:21:47.055765Z"},{"reviewer":"Nick Mbaezue-Daniel","starRating":"FIVE","comment":"Dr. Nicole Nguyen is an attentive and knowledgeable Optometrist. I trust her with my care and for my family. The staff at this location are courteous as well.","updateTime":"2026-01-07T21:18:17.649198Z"},{"reviewer":"Gary Hare","starRating":"FIVE","comment":"Great service. Friendly and very informative\nand the doctor was very knowledgeable and helpful. Thanks","updateTime":"2025-12-20T22:49:23.540152Z"},{"reviewer":"YunG Rocket","starRating":"FIVE","comment":"Great experience me and my daughter were well taken care of by Dr.Patel dawn(optician) and receptionist Tiana","updateTime":"2025-12-05T21:22:15.461062Z"},{"reviewer":"Aliyah Janee","starRating":"FIVE","comment":"Dawn ! Dawn ! Dawn ! She was amazing ! Very informative and knowledgeable! She took her time, paid attention to the details, and made sure I felt confident about my frames and prescription. They were patient, helpful, and genuinely cared about getting everything right. It’s rare to meet someone who works with that level of pride and professionalism. I’d recommend them to anyone and I’ll definitely be back.! Thanks again Dawn","updateTime":"2025-12-03T18:13:42.909964Z"},{"reviewer":"Kenya Destouche","starRating":"FIVE","comment":"Dawn was the best person to speak with about my glasses. Give her a raise !","updateTime":"2025-12-03T18:09:51.476024Z"},{"reviewer":"Kayleen Arizpe","starRating":"FIVE","comment":"I’ve been coming here for years and I love how attentive everyone is and the variety of glasses they have here.","updateTime":"2025-11-24T23:34:42.435697Z"},{"reviewer":"Andy Watts","starRating":"FIVE","comment":"The entire experience was wonderful from vision tests to the choosing of frames!","updateTime":"2025-11-10T22:25:46.321483Z"},{"reviewer":"Antwan Meave","starRating":"FIVE","comment":"10/10 Scheduled same day, got exam, and they put lenses into my frames all in the span of 2 hours! They even swapped my damaged nose pads thank you.","updateTime":"2025-11-10T20:48:03.777953Z"},{"reviewer":"Rodrigo cruz","starRating":"FIVE","updateTime":"2025-11-08T15:46:07.060913Z"},{"reviewer":"arissa tefeck","starRating":"FIVE","comment":"nice and helpful","updateTime":"2025-11-07T18:05:38.971548Z"},{"reviewer":"Nita Caffie","starRating":"TWO","comment":"I’ve always had nice customer service at this location. I’ve brought my family here for glasses and everything always went smoothly. I recently went and found out I needed glasses. I was quoted a 3 week time frame but my eyes really have been hurting so I went somewhere else and was able to get them sooner. I called 3 days later to let them know I wouldn’t need the glasses anymore and was met with attitude. The same friendly associate that helped me place the order, whole attitude changed when I had to cancel. She spoke to me like I was a child and when I tried to explain to her that I was only cancelling due to the timing of the glasses not the money she told me I was over talking her. I asked for her manager because at this point since she wouldn’t be quiet to hear I don’t mind paying the restocking fee, I just wanted to speak with someone else who wasn’t rude. I also told her to cancel the order the day before and she told me no one was there who knew how to cancel the order or charge the restocking fee. I find it ridiculous that no one is trained to handle refunds except the manager whom she said was out. They should all be trained to help with refunds so customers can take care of issues like this as soon as possible. A Part of me wish I met her with the same energy she gave to me but the other part just don’t have time to deal with ignorance. So just a heads up, You will get the best customer service as long as you are paying their higher inflated prices for glasses but as soon as the timing of the anticipated delivery doesn’t work for you and you need to cancel, you will be met with the most rudest customer service ever. I wish I wrote her name down so others are warned about her nasty attitude. Her employee number is 101.If you have a membership to Costco I advise going there. I got the same glasses that they were charging $356 for after insurance for $30 plus they were available in a week and it didn’t come with a side of attitude.Good luck!!","updateTime":"2025-11-06T20:27:44.106184Z"},{"reviewer":"Harshveer Gill","starRating":"FIVE","comment":"Dr. Patel and the Pearle Vision team provided an excellent experience — professional, thorough, and caring throughout the visit. Dr. Patel took the time to explain everything clearly, while the facility itself was clean, well-organized, and welcoming. From start to finish, the service was efficient and reassuring. Highly recommend both the doctor and the Pearle Vision location.","updateTime":"2025-10-29T21:59:31.554644Z"},{"reviewer":"Brooklyn Dekenipp","starRating":"ONE","comment":"The staff there is not very considerate when it comes to explaining the prices. They rush you as if you are paying a small fee. Their glasses cost more than the actual retailers sell them for. The only good thing is the physician","updateTime":"2025-10-29T18:43:24.772212Z"},{"reviewer":"deborahlee Nieves","starRating":"ONE","comment":"Eye doctors great. The guy that did the pre exam was horrible! I was ready to walk out!! He mumbled, took forever and appeared to be brand new. I asked the eye doctor was he knew, she stated he has been here a while. When the exam was done I chose my glasses. Not comfortable that I still had to deal with him. He never had me put the glasses on. He put in the container and checked me out. Now I’m here to pick them up, nice gal started fitting me for them. Not a good fit at all. She hands me off to him cuz he checked me out!!! What… I stated I didn’t feel confident with his ability. He’s going to argue that he asked me if they were ok. Why in the hell do I have to deal with him over the other staff?? He never looked at them on my face! They can’t give me no slip nose cushion. Every pair of glasses I’ve ever wore I had the nose grips changed out. Poor business practice to make a patient deal with a staff member because he took my glasses. Do they work on commissions?? I will get my exams here and get glasses elsewhere. I actually said keep these glasses and refund my money and insurance. I was told I would have to pay a 30% fee. Fee!!!! They haven’t left your store. Had your staff done his part in the beginning!!!! Another business that doesn’t care if the customer is happy. Nope let’s not hold the staff to any standards!","updateTime":"2025-10-22T17:16:57.345163Z"},{"reviewer":"Tammy S","starRating":"FIVE","comment":"I’ve been a long-time, repeat customer of the Pearle Vision at the Cypress Springs location, and my recent visit for an eye exam and new glasses reaffirmed why I continue to choose this team—even after moving several miles away.\nDr. Patel consistently provides exceptional care. Beyond routine eye exams, she once delivered a thorough evaluation and treatment following an eye injury, demonstrating her dedication and expertise.\nDawn has also been a tremendous help over the years, guiding me in selecting glasses that complement my face shape and meet my prescription needs. Her attention to detail and personalized service make the process enjoyable and stress-free.\nThe entire staff at this location is attentive, professional, and welcoming. Their commitment to customer service is unmatched, and it’s the reason I remain loyal to this location despite the distance.\nHighly recommend Pearle Vision Cypress Springs for anyone seeking quality eye care and outstanding service!","updateTime":"2025-10-22T12:18:54.258425Z"},{"reviewer":"Josue Silva","starRating":"FIVE","comment":"Dr. Patel makes each visit a wonderful experience. She’s absolutely the best optometrist in town ( sweetest attitude to top it off) The entire team is always helpful and kind. Thanks Ms. Dawn for all your help! I highly recommend this location recommend.","updateTime":"2025-10-01T02:00:43.849147Z"},{"reviewer":"Yadiel Sanchez (Yadi)","starRating":"FIVE","comment":"Dawn is great","updateTime":"2025-09-27T16:58:41.423285Z"},{"reviewer":"Anny Eza","starRating":"FIVE","updateTime":"2025-09-19T23:11:29.340622Z"},{"reviewer":"LaToya Gray","starRating":"FIVE","comment":"I’ve been seeing Dr. Patel for about three years now, and I can’t recommend them highly enough. Every visit has been consistently professional, thorough, and friendly. Dr. Patel takes the time to explain everything clearly and always make sure I feel comfortable and informed. I was recently seen by Dr. Nguyen for the 1st time and she’s just as awesome as Dr. Patel! The whole entire staff is fantastic—especially Ms. Dawn! They are very welcoming, efficient, and always willing to help with anything from scheduling to frame selection. It’s rare to find a doctor who truly cares and remembers you from visit to visit. I’m grateful to have found such a reliable and caring eye care team.","updateTime":"2025-09-19T15:19:48.091815Z"},{"reviewer":"Michelle Gray","starRating":"FIVE","comment":"Every time I visit Pearle Vision, I feel completely at ease. Their team Especially Ms. Dawn consistently delivers outstanding customer service, making each experience pleasant and welcoming.\"","updateTime":"2025-09-16T16:08:41.407954Z"},{"reviewer":"Michelle Wix","starRating":"FIVE","comment":"Love dr. Patel! Dawn is awesome! She always is very patient. Me and my husband have been going to this location for a few years.","updateTime":"2025-09-12T21:25:38.174818Z"},{"reviewer":"Jennifer Jones","starRating":"ONE","comment":"Edit: when my glasses came in 2 of the 3 pair had the wrong lenses. I requested gradient. I told them that when I picked the glasses up. My sales associate even left me a voicemail confirming they were ordering the replacement lenses. However that’s been weeks ago. I don’t even want them anymore at this point. When you spend $1000 on glasses, you expect to get what pay for. I’m pretty disappointed and doubt I will use this location again.\n\nI love working with Ruby. She has a patience of a saint. I kept her past her working hours and at no point did she make me feel like I needed to rush.\nI really like the doctor here as well. I never stay committed to an eye doctor, simply because I’m more in it for the fashion of eyewear than anything else but I will make sure to continue come and see this eye doctor. However, don’t forget to celebrate Ruby and her excellent customer service!","updateTime":"2025-08-24T00:00:43.768505Z"},{"reviewer":"Sen Pathak","starRating":"FIVE","comment":"I received excellent evaluation and service from Dr. Patel, Dawn and others.","updateTime":"2025-08-21T23:59:29.674250Z"},{"reviewer":"David Wix","starRating":"FIVE","comment":"Everyone was very friendly and talked us through everything","updateTime":"2025-08-21T23:26:13.774461Z"},{"reviewer":"Rowan Gwyn","starRating":"FIVE","comment":"Loved how Dr.Nguyen explained everything to both patient and mother. And was not condescending. Treated us with care, asked if we had any questions. Dawn was very nice and helpful. Explained prices and doctor recommendations.","updateTime":"2025-08-19T22:28:20.821500Z"},{"reviewer":"Kathy Fikes","starRating":"FIVE","updateTime":"2025-08-19T14:27:52.830229Z"},{"reviewer":"Donald Hughes","starRating":"FIVE","comment":"Great experience, Dr. Patel-Darne provided excellent service and explained and answered all my questions. Her staff were very professional. Thank you Ruby for all your help!","updateTime":"2025-08-18T18:39:23.290569Z"},{"reviewer":"Yesenia Velazquez","starRating":"FIVE","comment":"Excellent Service And Professional 10/10 👍","updateTime":"2025-08-16T16:23:10.632605Z"}]