[{"reviewer":"Aliyah Janee","starRating":"FIVE","comment":"Dawn ! Dawn ! Dawn ! She was amazing ! Very informative and knowledgeable! She took her time, paid attention to the details, and made sure I felt confident about my frames and prescription. They were patient, helpful, and genuinely cared about getting everything right. It’s rare to meet someone who works with that level of pride and professionalism. I’d recommend them to anyone and I’ll definitely be back.! Thanks again Dawn","updateTime":"2025-12-03T18:13:42.909964Z"},{"reviewer":"Kenya Destouche","starRating":"FIVE","comment":"Dawn was the best person to speak with about my glasses. Give her a raise !","updateTime":"2025-12-03T18:09:51.476024Z"},{"reviewer":"Kayleen Arizpe","starRating":"FIVE","comment":"I’ve been coming here for years and I love how attentive everyone is and the variety of glasses they have here.","updateTime":"2025-11-24T23:34:42.435697Z"},{"reviewer":"Andy Watts","starRating":"FIVE","comment":"The entire experience was wonderful from vision tests to the choosing of frames!","updateTime":"2025-11-10T22:25:46.321483Z"},{"reviewer":"Antwan Meave","starRating":"FIVE","comment":"10/10 Scheduled same day, got exam, and they put lenses into my frames all in the span of 2 hours! They even swapped my damaged nose pads thank you.","updateTime":"2025-11-10T20:48:03.777953Z"},{"reviewer":"Rodrigo cruz","starRating":"FIVE","updateTime":"2025-11-08T15:46:07.060913Z"},{"reviewer":"arissa tefeck","starRating":"FIVE","comment":"nice and helpful","updateTime":"2025-11-07T18:05:38.971548Z"},{"reviewer":"Nita Caffie","starRating":"TWO","comment":"I’ve always had nice customer service at this location. I’ve brought my family here for glasses and everything always went smoothly. I recently went and found out I needed glasses. I was quoted a 3 week time frame but my eyes really have been hurting so I went somewhere else and was able to get them sooner. I called 3 days later to let them know I wouldn’t need the glasses anymore and was met with attitude. The same friendly associate that helped me place the order, whole attitude changed when I had to cancel. She spoke to me like I was a child and when I tried to explain to her that I was only cancelling due to the timing of the glasses not the money she told me I was over talking her. I asked for her manager because at this point since she wouldn’t be quiet to hear I don’t mind paying the restocking fee, I just wanted to speak with someone else who wasn’t rude. I also told her to cancel the order the day before and she told me no one was there who knew how to cancel the order or charge the restocking fee. I find it ridiculous that no one is trained to handle refunds except the manager whom she said was out. They should all be trained to help with refunds so customers can take care of issues like this as soon as possible. A Part of me wish I met her with the same energy she gave to me but the other part just don’t have time to deal with ignorance. So just a heads up, You will get the best customer service as long as you are paying their higher inflated prices for glasses but as soon as the timing of the anticipated delivery doesn’t work for you and you need to cancel, you will be met with the most rudest customer service ever. I wish I wrote her name down so others are warned about her nasty attitude. Her employee number is 101.If you have a membership to Costco I advise going there. I got the same glasses that they were charging $356 for after insurance for $30 plus they were available in a week and it didn’t come with a side of attitude.Good luck!!","updateTime":"2025-11-06T20:27:44.106184Z"},{"reviewer":"Harshveer Gill","starRating":"FIVE","comment":"Dr. Patel and the Pearle Vision team provided an excellent experience — professional, thorough, and caring throughout the visit. Dr. Patel took the time to explain everything clearly, while the facility itself was clean, well-organized, and welcoming. From start to finish, the service was efficient and reassuring. Highly recommend both the doctor and the Pearle Vision location.","updateTime":"2025-10-29T21:59:31.554644Z"},{"reviewer":"Brooklyn Dekenipp","starRating":"ONE","comment":"The staff there is not very considerate when it comes to explaining the prices. They rush you as if you are paying a small fee. Their glasses cost more than the actual retailers sell them for. The only good thing is the physician","updateTime":"2025-10-29T18:43:24.772212Z"},{"reviewer":"deborahlee Nieves","starRating":"ONE","comment":"Eye doctors great. The guy that did the pre exam was horrible! I was ready to walk out!! He mumbled, took forever and appeared to be brand new. I asked the eye doctor was he knew, she stated he has been here a while. When the exam was done I chose my glasses. Not comfortable that I still had to deal with him. He never had me put the glasses on. He put in the container and checked me out. Now I’m here to pick them up, nice gal started fitting me for them. Not a good fit at all. She hands me off to him cuz he checked me out!!! What… I stated I didn’t feel confident with his ability. He’s going to argue that he asked me if they were ok. Why in the hell do I have to deal with him over the other staff?? He never looked at them on my face! They can’t give me no slip nose cushion. Every pair of glasses I’ve ever wore I had the nose grips changed out. Poor business practice to make a patient deal with a staff member because he took my glasses. Do they work on commissions?? I will get my exams here and get glasses elsewhere. I actually said keep these glasses and refund my money and insurance. I was told I would have to pay a 30% fee. Fee!!!! They haven’t left your store. Had your staff done his part in the beginning!!!! Another business that doesn’t care if the customer is happy. Nope let’s not hold the staff to any standards!","updateTime":"2025-10-22T17:16:57.345163Z"},{"reviewer":"Tammy S","starRating":"FIVE","comment":"I’ve been a long-time, repeat customer of the Pearle Vision at the Cypress Springs location, and my recent visit for an eye exam and new glasses reaffirmed why I continue to choose this team—even after moving several miles away.\nDr. Patel consistently provides exceptional care. Beyond routine eye exams, she once delivered a thorough evaluation and treatment following an eye injury, demonstrating her dedication and expertise.\nDawn has also been a tremendous help over the years, guiding me in selecting glasses that complement my face shape and meet my prescription needs. Her attention to detail and personalized service make the process enjoyable and stress-free.\nThe entire staff at this location is attentive, professional, and welcoming. Their commitment to customer service is unmatched, and it’s the reason I remain loyal to this location despite the distance.\nHighly recommend Pearle Vision Cypress Springs for anyone seeking quality eye care and outstanding service!","updateTime":"2025-10-22T12:18:54.258425Z"},{"reviewer":"Josue Silva","starRating":"FIVE","comment":"Dr. Patel makes each visit a wonderful experience. She’s absolutely the best optometrist in town ( sweetest attitude to top it off) The entire team is always helpful and kind. Thanks Ms. Dawn for all your help! I highly recommend this location recommend.","updateTime":"2025-10-01T02:00:43.849147Z"},{"reviewer":"Yadiel Sanchez (Yadi)","starRating":"FIVE","comment":"Dawn is great","updateTime":"2025-09-27T16:58:41.423285Z"},{"reviewer":"Anny Eza","starRating":"FIVE","updateTime":"2025-09-19T23:11:29.340622Z"},{"reviewer":"LaToya Gray","starRating":"FIVE","comment":"I’ve been seeing Dr. Patel for about three years now, and I can’t recommend them highly enough. Every visit has been consistently professional, thorough, and friendly. Dr. Patel takes the time to explain everything clearly and always make sure I feel comfortable and informed. I was recently seen by Dr. Nguyen for the 1st time and she’s just as awesome as Dr. Patel! The whole entire staff is fantastic—especially Ms. Dawn! They are very welcoming, efficient, and always willing to help with anything from scheduling to frame selection. It’s rare to find a doctor who truly cares and remembers you from visit to visit. I’m grateful to have found such a reliable and caring eye care team.","updateTime":"2025-09-19T15:19:48.091815Z"},{"reviewer":"Michelle Gray","starRating":"FIVE","comment":"Every time I visit Pearle Vision, I feel completely at ease. Their team Especially Ms. Dawn consistently delivers outstanding customer service, making each experience pleasant and welcoming.\"","updateTime":"2025-09-16T16:08:41.407954Z"},{"reviewer":"Michelle Wix","starRating":"FIVE","comment":"Love dr. Patel! Dawn is awesome! She always is very patient. Me and my husband have been going to this location for a few years.","updateTime":"2025-09-12T21:25:38.174818Z"},{"reviewer":"Jennifer Jones","starRating":"ONE","comment":"Edit: when my glasses came in 2 of the 3 pair had the wrong lenses. I requested gradient. I told them that when I picked the glasses up. My sales associate even left me a voicemail confirming they were ordering the replacement lenses. However that’s been weeks ago. I don’t even want them anymore at this point. When you spend $1000 on glasses, you expect to get what pay for. I’m pretty disappointed and doubt I will use this location again.\n\nI love working with Ruby. She has a patience of a saint. I kept her past her working hours and at no point did she make me feel like I needed to rush.\nI really like the doctor here as well. I never stay committed to an eye doctor, simply because I’m more in it for the fashion of eyewear than anything else but I will make sure to continue come and see this eye doctor. However, don’t forget to celebrate Ruby and her excellent customer service!","updateTime":"2025-08-24T00:00:43.768505Z"},{"reviewer":"Sen Pathak","starRating":"FIVE","comment":"I received excellent evaluation and service from Dr. Patel, Dawn and others.","updateTime":"2025-08-21T23:59:29.674250Z"},{"reviewer":"David Wix","starRating":"FIVE","comment":"Everyone was very friendly and talked us through everything","updateTime":"2025-08-21T23:26:13.774461Z"},{"reviewer":"Rowan Gwyn","starRating":"FIVE","comment":"Loved how Dr.Nguyen explained everything to both patient and mother. And was not condescending. Treated us with care, asked if we had any questions. Dawn was very nice and helpful. Explained prices and doctor recommendations.","updateTime":"2025-08-19T22:28:20.821500Z"},{"reviewer":"Kathy Fikes","starRating":"FIVE","updateTime":"2025-08-19T14:27:52.830229Z"},{"reviewer":"Donald Hughes","starRating":"FIVE","comment":"Great experience, Dr. Patel-Darne provided excellent service and explained and answered all my questions. Her staff were very professional. Thank you Ruby for all your help!","updateTime":"2025-08-18T18:39:23.290569Z"},{"reviewer":"Yesenia Velazquez","starRating":"FIVE","comment":"Excellent Service And Professional 10/10 👍","updateTime":"2025-08-16T16:23:10.632605Z"},{"reviewer":"Irene Daniel","starRating":"FIVE","updateTime":"2025-08-15T22:59:30.060650Z"},{"reviewer":"sarah norvil","starRating":"FIVE","comment":"I had such a great experience thanks to Ms Dawn! She went above and beyond to help me pick the perfect pair of glasses, find a better deal at a reasonable price, and shared so much helpful information along the way. She’s not only knowledgeable, but also very funny, with such a warm and welcoming personality that made me feel completely comfortable.\n\nI also want to thank Dr. Patel for making me feel at ease during my exam and providing excellent, detailed information about my eye health. Overall, I left feeling happy, informed, and well taken care of. Highly recommend!","updateTime":"2025-08-14T18:33:37.407201Z"},{"reviewer":"Tara Holt","starRating":"FIVE","comment":"Dr. Patel's bedside manners is unlike any others I've experienced, and I've been wearing glasses for 40 years. She thoroughly explained the anatomy and physiology of my eye, telling me things I've never known. She's got a warm and inviting smile. Ruby, who assisted me with my frames, was very kind, helpful, and didn't make me feel rushed. The front desk ladies were also awesome. I'm bringing back my whole bonus family and boyfriend too! Make an appointment today! You won't be disappointed","updateTime":"2025-08-14T15:48:59.694576Z"},{"reviewer":"Nichole Ross","starRating":"FIVE","comment":"Everyone was really kind, helpful and informed. It took me a second and some indecisiveness before selecting a frame and the employee was super patient with me. The doctor did a great job explaining my eye health and overall it was a great appointment.","updateTime":"2025-08-06T13:49:56.636041Z"},{"reviewer":"Trelise Baker","starRating":"FIVE","comment":"Love Ms. Dawn!! Her customer service is 10 out of 10. The team work quick but delivered quality services.","updateTime":"2025-07-29T18:29:19.352963Z"},{"reviewer":"Chad Hicks","starRating":"FIVE","comment":"After a not so good experience with Vision Source, I shopped for glasses at other places and came across Pearle Vision Cypress Springs. I called and spoke with Ms. Dawn over the telephone and she immediately made me feel welcome and valued. After a brief conversation and a good laugh I decided to go over to check them out. I got there and was greeted by the receptionist then asked for Ms. Dawn, in which she didn't know who I was cause since I never gave my name. She immediately physically put me with the phone conversation that we had and said oh I knew that was you when she saw me. We laughed and got down to business. She was very professional and informative. Needless to say, I purchased a pair of glasses thru Pearle Vision. Thank you Ms. Dawn","updateTime":"2025-07-29T16:35:52.644922Z"},{"reviewer":"Lupe Montana","starRating":"FIVE","comment":"Dr Patel is the ONLY optometrist we see. For the past 5 years we made the best decision to go to that location. Being told that your son at the age of 5 that you need needs to get his eyes checked because he failed his eye exam. We found an optometrist who accepts kids at 5 years of age. If I tell you she was amazing with our son. Not only from Dr. Patel but Dawn has always been so good to us and has helped us in making the right decisions in our glasses. She is extremely friendly withs great sense of humor and very professional.\n\nI don't remember all the staffs names but they are all amazing.","updateTime":"2025-07-16T22:50:12.553542Z"},{"reviewer":"Jade Flores","starRating":"FIVE","comment":"The staff were amazing, so sweet and caring! I was assisted by Dawn and the other lady with bangs 😅 don’t remember her name but these ladies were the sweetest people to assist and take my exam and the plan for my glasses! Recommend going !","updateTime":"2025-07-11T19:08:33.774803Z"},{"reviewer":"snehuspatel","starRating":"FIVE","comment":"Excellent service and well experience Dr. No wait time, thoroughness and communication style of Dr., I would suggest everyone to visit this place and Dr.","updateTime":"2025-07-03T02:20:54.044845Z"},{"reviewer":"Saleha Zafar","starRating":"FIVE","comment":"visited this place on fry road, found pleasant cooperative staff. My experience with Ruby was very good ,she is very friendly and helpful.","updateTime":"2025-06-30T17:49:28.730358Z"},{"reviewer":"Angelina Donis","starRating":"FIVE","comment":"I’ve been coming to this location for over four years now, and each visit has been a consistently wonderful experience. The entire team is always helpful, kind, and genuinely caring.\n\nI’d love to give a special shoutout to Ruby - she is incredibly personable and carries such a sweet, welcoming demeanor. From the moment I walked in, she made me feel right at home and guided me through every step with kindness and professionalism.\n\nThank you all for your continued excellence and especially to Ruby for going above and beyond!","updateTime":"2025-06-30T15:54:37.117685Z"},{"reviewer":"txbritgal","starRating":"FIVE","comment":"Stellar marks all around for everyone at this location. I just moved back to Houston and needed a new doctor. When my glasses broke today, it became even more important 😜. Having high anxiety, I was instantly put an ease by everyone with all of the tests...including the dreaded manual eye pressure one. Doctor Nguyen was thorough, friendly, answered all of my questions and was very helpful. I also really loved the staff in the eyeglasses department. Again, everyone went above and beyond. They were super helpful and friendly. Great selections to choose from too. I love the fact that in future I can go on a Saturday for an eye appt. Two thumbs way up, and beyond five stars for everyone at this location!","updateTime":"2025-06-10T12:46:30.001953Z"},{"reviewer":"Rosamaria Sanchez","starRating":"FIVE","comment":"(Translated by Google) The service was very good. Melba provides excellent care. I recommend her.\n\n(Original)\nLa atención fue muy buena . Melba da una excelente atención. La recomiendo","updateTime":"2025-06-06T22:34:40.503789Z"},{"reviewer":"Geraldine Sanderlin","starRating":"FIVE","comment":"Professionalism and quality of services is outstanding! I'm Always very happy and pleased , my glasses and sunglasses arrived within 4 days of placing order. I will continue to come here and receive the best service.","updateTime":"2025-06-06T21:32:33.483815Z"},{"reviewer":"Liz M","starRating":"FIVE","comment":"Excellent service provided as always from Dr. Patel and today by Ruby who was very knowledgeable and supportive in the details of my glass selection and the other clarifications for my visit today. Thank you so much for the great experience!!!!","updateTime":"2025-05-23T19:02:39.010216Z"},{"reviewer":"Marissa Stevens","starRating":"ONE","comment":"Totally disappointed with my progressive glasses. The progressive part was so low that I can't see nothing. In order to be able to read, I have to take off my glasses. I called asking for a solution, they wanted to charge another $100 to fix the problem. I spend $430 out of my pocket + they charge around $1100 to my insurance. I also requested the prescription only for the progressive part which is to see closely and read, they didn't want to provide it to me.\n\nOf course I don't recommend doing business with this people.\n\n** Glasses were picked up last week of January. I called several times. Never happy with your help. Glasses useless, as useless as your response.","updateTime":"2025-05-19T21:55:44.726358Z"},{"reviewer":"John T. B","starRating":"FIVE","comment":"I would have given this location more than 5 stars if possible. I felt welcomed. In return I felt good being there. There were happy faces, a well-designed well-lit store, and a good selection of frames. The salesperson Dawn was perfectly helpful not pushy. The previous location I had used was the complete opposite. I enjoyed the visit so much that I decided to purchase two pairs. My wife is planning to visit soon. I will be back!","updateTime":"2025-05-19T20:17:52.044977Z"},{"reviewer":"MARIA ZAMBRANO","starRating":"FIVE","comment":"(Translated by Google) Excellent service, especially from Melba for her patience and kindness.\n\n(Original)\nExcelente atención, especialmente de Melba por su paciencia y amabilidad.","updateTime":"2025-05-17T01:47:34.191140Z"},{"reviewer":"Jeff Williams","starRating":"FIVE","comment":"I had a great experience at Pearle Vision Cypress Springs! The staff were incredibly friendly and genuinely caring throughout my visit. They also use top-of-the-line equipment, which made the entire process feel smooth, modern, and efficient. Highly recommend!","updateTime":"2025-05-10T15:35:10.841284Z"},{"reviewer":"Delim-Jama Mack","starRating":"FIVE","comment":"My visit today was absolutely fantastic. Ruby the optician was very attentive and friendly. I've been a customer for the past 2 years and will be until they close their business.","updateTime":"2025-05-01T18:10:37.675898Z"},{"reviewer":"Pilly Pinto","starRating":"FIVE","comment":"Great service with Ruby and Doctor \tNguyen is very patient and explain what I needed. friendly and helpful.","updateTime":"2025-04-24T01:56:31.264814Z"},{"reviewer":"Blanca Isabel Croussett","starRating":"FIVE","comment":"Everyone was great 👍 thank you","updateTime":"2025-04-22T17:47:47.390554Z"},{"reviewer":"Jessica Paguada","starRating":"FIVE","comment":"Thank you very much Ruby- Melba\n\nFor your kindness and attention.","updateTime":"2025-04-19T21:32:36.581114Z"},{"reviewer":"Ray Ubadimma","starRating":"FIVE","comment":"All the nurses and the Doctor, and Ruby are very nice to me. Everyone did their job perfect.","updateTime":"2025-04-14T15:26:17.884154Z"},{"reviewer":"Nirad Pachchigar","starRating":"FIVE","comment":"Dr. Nguyen was so good providing care for a child and make us comfortable with the treatment plan. Highly recommend in cypress area. Dr Tejal patel and staff was very accommodative and great diagnostics skills.","updateTime":"2025-03-27T16:57:30.297191Z"}]