[{"reviewer":"Mike H","starRating":"FIVE","comment":"The staff at Pearl are friendly, knowledgeable and you can tell they care!","updateTime":"2025-12-04T21:14:31.312260Z"},{"reviewer":"Michael Shockro","starRating":"FIVE","comment":"Provided corrected lens after we determined that I had given them a bad prescription. They went above and beyond for me.","updateTime":"2025-11-24T00:34:22.077621Z"},{"reviewer":"Mary Lee","starRating":"FIVE","comment":"Dr. Birkmann is great. He is patient and kind. He is very knowledgeable and takes the time to explain things so I can understand.","updateTime":"2025-11-14T21:07:06.681578Z"},{"reviewer":"Vicki Dekker","starRating":"FIVE","comment":"I am so happy with my glasses. There were many frames to choose from and the people were very helpful. My glasses were not cheap but seem to be high quality.","updateTime":"2025-11-03T14:00:21.669037Z"},{"reviewer":"Peggy Evans","starRating":"FIVE","comment":"Great customer service. Received glasses fast","updateTime":"2025-10-20T22:33:08.804813Z"},{"reviewer":"ED","starRating":"FIVE","comment":"Outstanding service! I had a warranty issue and they handled it quickly and professionally. The staff was courteous, efficient, and made the whole process easy. I really appreciate their dedication and honesty — highly recommend this place!","updateTime":"2025-10-20T22:22:52.617203Z"},{"reviewer":"Albert Bond","starRating":"FIVE","comment":"I had a great experience with Dr. Fadel and his staff. My 7 and 5 y/o were out of school and the wonderful staff gave them coloring paper and crayons to keep them busy while dad was getting an eye exam! Next, I am a stickler for places like this to excel in cleanliness and this place would pass any white glove inspection. The exam itself was efficient, quick and I left with a the feeling I was in good hands. Dr. Fadel and his staff were easy to speak with and were extremely personable. My experience was so good that I will continue to make the 30 min drive to this location for all my eye care needs from here on out! 5 star experience!","updateTime":"2025-10-13T19:05:25.903097Z"},{"reviewer":"Regina Ceraolo","starRating":"FIVE","comment":"Excellent help everyone was so courteous and smiling and supportive. God Bless them all including the wonderful Dr. who made my prescriptions for new glasses. The only thing was put eye drops in 6 times a day hard enough to get them in 3 times a day but very nice about it.\nIn all everyone was happy go lucky people.\nThank all of you at Pearl Vision. Happy Holidays\nTo each and everyone. God bless all of you.","updateTime":"2025-10-11T16:55:48.551649Z"},{"reviewer":"Tim Chase","starRating":"FIVE","comment":"Always a pleasant experience!","updateTime":"2025-10-08T17:39:45.880278Z"},{"reviewer":"Jhonny Sulbaran","starRating":"FIVE","comment":"Very quick respond and fast result","updateTime":"2025-09-25T17:20:34.688036Z"},{"reviewer":"Colton Petersen","starRating":"FIVE","comment":"I believe it was Hailey that helped me and my partner get new glasses. She was the girl with fabulous orange tinted glasses. She was so honest with her opinions which I asked for. She heard our concerns and made us feel like we made the best choices. Bravo, I also think it was Michelle who was there when I picked up my new glasses. She made sure they fit my face and I appreciate that.","updateTime":"2025-09-18T00:59:51.468344Z"},{"reviewer":"Hoyt 1825","starRating":"FIVE","comment":"Best place to get glasses in Texas!!!","updateTime":"2025-09-09T21:28:07.861935Z"},{"reviewer":"Baylee xo","starRating":"FIVE","comment":"Michelle helped us order my glasses, she was amazing! She was patient & thorough at explaining the breakdown of each price as well as helping us with other questions we had that :)","updateTime":"2025-09-06T22:08:58.697305Z"},{"reviewer":"Randy Kroeger","starRating":"ONE","comment":"I called their offices to get an eye exam and did mention that my one eye had blood in it. Not too uncommon for me as it does clear and there is not discomfort. They wanted to have it looked at by their ophthalmologist on site before getting an eye exam to make sure all was ok. I made an appt for July 21. I did and he confirmed, that it is nothing to worry about but to allow it to clear before getting an exam. I had provided my health insurance and they made me pay $100. When I asked if that is my deductible, she did not know. Turns out, they submitted a claim to my insurance as well. Upon getting my statement, the insurance paid them on Aug 2nd, $58.00. I tried to call but their billing only responds to you in text messages. They said they had not received the payment and it is now Aug 28th. They texted that I should call my insurance. Really? Do these people know how to do their jobs and not scam money off of us? So, I called my insurance and they told me that the check was paid on Aug 2nd. The customer support person at my insurance company was very patient and then put me on hold to call them. She spoke to a Jody at Pearle Vision whom was in billing. After being on hold, the customer service person from my insurance picked me up and said that they (Pearl Vision) needed more information on the benefits. Mind you, they took the $58 from my insurance and the $100 from me and they wanted to understand my benefits? The customer service person with my insurance provided the information for opening a grievance with them. DO NOT GO TO THESE PEOPLE OR ANY OFFICE THAT WANTS TO CHARGE AHEAD OF SUBMITTING TO YOUR INSURANCE! IT IS A SCAM IN HOPES YOU FORGET!","updateTime":"2025-08-26T14:52:26.398293Z"},{"reviewer":"Augustine Jones","starRating":"FIVE","comment":"The staff are great!!","updateTime":"2025-08-18T20:45:17.429616Z"},{"reviewer":"Julie Callanan","starRating":"FIVE","comment":"Hailey was amazing! She was very knowledgeable about insurance questions. She also helped with advice about what frame shapes would work best.","updateTime":"2025-08-09T20:59:56.594347Z"},{"reviewer":"Gus Cardenas","starRating":"FIVE","comment":"Very knowledgeable, helpful and professional.","updateTime":"2025-07-30T00:00:28.674639Z"},{"reviewer":"Vicki Farley","starRating":"FIVE","comment":"Love the ladies that help you with your frame selection! Especially Hailey. She is so patient and kind. Very knowledgeable at her craft. 💜","updateTime":"2025-07-14T21:26:44.018088Z"},{"reviewer":"Pamela Braunig","starRating":"FIVE","comment":"Excellent customer service. Knowledgeable employees. My experience was very pleasant from start to finish.","updateTime":"2025-07-09T20:28:36.602665Z"},{"reviewer":"Randy Lavercombe","starRating":"FIVE","updateTime":"2025-06-19T17:10:00.285503Z"},{"reviewer":"S A","starRating":"FIVE","comment":"Excellent experience. Glasses are perfect and the staff is the best","updateTime":"2025-06-19T17:04:49.326805Z"},{"reviewer":"Shirley Stringer","starRating":"FIVE","updateTime":"2025-06-19T17:03:12.946109Z"},{"reviewer":"Lisa Maldonado","starRating":"FIVE","comment":"Great customer service 👏","updateTime":"2025-06-19T03:02:51.707724Z"},{"reviewer":"Tanya Broughman","starRating":"FIVE","comment":"The doctor that shares the space with Pearle Vision is amazing. The when you go into actually pick out the frames they are honest actually honest it is refreshing to know that the frames you have chosen will actually fit your face. Then the glasses came quickly. When you get them and have the fitting they make that your glasses fit and fit well they work as a team. See you next year.","updateTime":"2025-06-09T16:11:16.867530Z"},{"reviewer":"Gail Macgregor","starRating":"FIVE","comment":"What a great experience! I needed new glasses and Pearle is who I used in Houston but I moved to Austin and finally found the Georgetown Pearle. They helped me find the perfect pair and were so thoughtful. I will definitely use them again.","updateTime":"2025-05-27T17:07:11.212741Z"},{"reviewer":"DrB DIY","starRating":"FIVE","comment":"I bought a pair of progressive glasses at this Pearle vision location many moons ago. They are now my work glasses. They worked great. But the service after the sale is the best around. They will adjust my glasses or other glasses I purchased elsewhere. I recently had another pair where the lenses became loose and popped out. My boutique location where I purchased the glasses would not service them after a year. Wow, Pearle did a great job adjusting and tightening the glasses, plus cleaning them. Shout out to Ms Hailey. Great service. One of the best places in Georgetown.","updateTime":"2025-05-24T23:31:43.868828Z"},{"reviewer":"Brandin “Mystá Banks” Banks","starRating":"FIVE","comment":"Good morning,\n\nI had a first time great experience at Pearle Vision in Georgetown. Yesterday, I picked up my glasses and loved them. My representative Laura was really pleasant to work with. It all started with Ms/Mrs. Hailey though, she was awesome, patient, and informative. We looked over plenty eye-ware options and an explanation of benefits. She really took her time to help win me over as a new customer and I definitely plan to come back for future spectacles. Awesome job staff and may you continue to gain more clients like me who care about what they are putting on their face to bring out their personality","updateTime":"2025-05-20T12:14:45.551815Z"},{"reviewer":"sonny chadwick","starRating":"FIVE","comment":"The staff is wonderful. The optometrist was great my glasses fit perfect my vision even better.","updateTime":"2025-05-12T21:00:17.916499Z"},{"reviewer":"Dorothy Smith","starRating":"FIVE","comment":"Very satisfied with my experience with pearl vision stack with wonderful and Dr was great. I will continue to buy there and then buy others to go there as well.","updateTime":"2025-05-09T22:20:12.261657Z"},{"reviewer":"jeanne hill","starRating":"FIVE","updateTime":"2025-05-06T23:43:48.149997Z"},{"reviewer":"Melinda Gottschalk","starRating":"FIVE","updateTime":"2025-05-06T22:58:55.500172Z"},{"reviewer":"Victoria Rose Fischer","starRating":"FIVE","comment":"Laura Lea was so kind welcoming informative and helpful! So grateful! Amazing energy in this office!","updateTime":"2025-05-06T16:08:38.920070Z"},{"reviewer":"Glenda Lloyd","starRating":"FIVE","comment":"Great customer service! The experience was easy and I received my order much sooner than expected!","updateTime":"2025-04-29T17:40:05.194380Z"},{"reviewer":"Alan Bligh","starRating":"FIVE","comment":"Great place to get eyeglasses. Professional, friendly people that will work with you to help get what you need. Large collection of frames from which to choose. If you want quality glasses, and friendly service go to Pearl’s!","updateTime":"2025-04-19T15:23:34.868113Z"},{"reviewer":"Dusty Rivers","starRating":"FIVE","comment":"Great service. I have been putting getting new glasses for a couple years because of last experience. Pearl Vision was awesome. They explained everything and gave plenty of options. It was a treat to work with Pearl Vision and will be returning next year for my new glasses","updateTime":"2025-04-04T16:10:12.261632Z"},{"reviewer":"Chris Hluz","starRating":"FIVE","comment":"I’ve been using the optician Nextdoor to Pearle Vision and pearle vision for 4 years. I’ve enjoyed the staff, experiences, and selection of eyewear. Nice helpful and patient staff. I’ll continue using Pearle Vision.","updateTime":"2025-03-28T22:15:29.656502Z"},{"reviewer":"Renee Popp","starRating":"FIVE","comment":"Laura was extremely helpful in assisting me choose my new frames. She listened to what I wanted and brought frames for me to try. She actually got the perfect frames for me on the first try!\nI also want to give kudos on the fast turnaround in getting my new glasses finished in less than a week! Thanks to you all! R.Popp","updateTime":"2025-03-19T17:34:17.053205Z"},{"reviewer":"Cindi Van Horn","starRating":"FIVE","comment":"Great speedy service!","updateTime":"2025-03-15T03:22:27.928086Z"},{"reviewer":"Christina Trezza","starRating":"FIVE","comment":"Always good service. Everyone is so nice and they are very attentive.","updateTime":"2025-03-13T17:42:21.448513Z"},{"reviewer":"Susan Pike","starRating":"FIVE","comment":"Great service. Very friendly and helpful. I’ll go back!","updateTime":"2025-03-10T21:37:19.359740Z"},{"reviewer":"Mary O'Malley","starRating":"FIVE","updateTime":"2025-03-09T04:04:47.009889Z"},{"reviewer":"Margaret Williams","starRating":"FIVE","comment":"Marcus has a gift when it comes to listening. He listened to my needs and came up with solutions to BOTH eye glass problems that were better than I ever imagined. He did that because he LISTENED!! He is an expert at his work and it shows. Thank you!!!","updateTime":"2025-03-08T00:18:19.040544Z"},{"reviewer":"Cherise mousa","starRating":"FIVE","comment":"Pearle Vision has been a compassionate, patient and seamless experience. Laura rocks.","updateTime":"2025-02-27T23:38:38.774228Z"},{"reviewer":"Elisabeth Haas","starRating":"FIVE","comment":"Loved my experience here, first time purchasing glasses, the gentleman who took care of me, I believe his name was Marcus, was amazing and made this experience easy and enjoyable! Can’t wait to go back!","updateTime":"2025-02-18T01:16:09.381401Z"},{"reviewer":"Thelma Hauck","starRating":"FIVE","comment":"Great experience and staff. Super helpful.","updateTime":"2025-02-13T16:46:40.486061Z"},{"reviewer":"William Montgomery","starRating":"TWO","comment":"Buyer beware! This shop does not take responsibility for their mistakes and is outrageously expensive. When I was asked if I wanted to upgrade to the Transition Lens option, I declined. However, instead of removing just the upgrade, they eliminated the entire Transition Lens option from my order. Rather than providing a checklist to show available options, they use handwritten, abbreviated notes in the margin, which is confusing for customers. When I went to pick up my order and clearly explained the situation, they offered to fix the issue—but only at full price and without any rush service.","updateTime":"2025-02-12T16:25:46.201843Z"},{"reviewer":"Tina Pancho-Bernadett","starRating":"FIVE","comment":"Exam was efficient and everyone was friendly, had a great experience. Eyeglass shop is conveniently next door to exam office.","updateTime":"2025-01-08T22:52:05.402685Z"},{"reviewer":"Terri Trujillo","starRating":"FIVE","comment":"From start to finish our visits at this Peale Vision have been amazing! Laura provided such wonderful customer service - she's truly an asset to Pearle! I'm excited to return and my family is thrilled to have finally found the place we'll call home for all our future eyeglass needs.","updateTime":"2025-01-06T18:16:27.338821Z"},{"reviewer":"Melissa Ogle","starRating":"FIVE","comment":"Pearl Vision in Georgetown is great! Everyone is very knowledgeable and helpful. Would highly recommend!","updateTime":"2025-01-05T22:27:03.283163Z"},{"reviewer":"angie medrano","starRating":"FIVE","updateTime":"2024-12-23T12:06:48.790393Z"}]
