[{"reviewer":"Casey Pierce","starRating":"ONE","comment":"Does not stand by their warranty. Buyer beware.","updateTime":"2025-09-06T19:32:33.541564Z"},{"reviewer":"William Edwards","starRating":"ONE","comment":"Horrible experience. This office ordered my lenses twice. I was told the manager would come in to personally fit them to my frame on the second attempt. 3.5 weeks waiting and I am again told the lenses still do not fit. Total run around. Staff is only reactive. I have had to call them for any update. Waste of time. Go elsewhere.","updateTime":"2025-05-07T19:26:46.945885Z"},{"reviewer":"Aubrey Flores","starRating":"FIVE","comment":"Leslie and Kim are just amazing, I’ve never had any issues what so ever. They accept my insurance as well so that’s a huge plus!","updateTime":"2025-02-05T17:52:39.828647Z"},{"reviewer":"Julie Gallegos-Thornton","starRating":"ONE","comment":"Worst customer service experience. $450 on a pair of glasses I’ll never wear bc they don’t fit. They never explained glass sizing but yet bc they said the frame was too big (I’m thinking oversized bc that’s the look I wanted) it’s my fault although they never mentioned there is smaller nose bridge sizes nor gave me alternate options. I solely picked a pair of glasses out on shape and no one ever explained the sizing. They definitely don’t care about customer satisfaction. I even offered to pay for new lenses if they can just take the frame back I had picked up less than a week ago but they refused. Do not recommend this store.","updateTime":"2024-12-16T14:20:36.357875Z"},{"reviewer":"Will Bradley","starRating":"FOUR","comment":"Good service","updateTime":"2024-11-09T16:36:29.811875Z"},{"reviewer":"Sarah Torres","starRating":"FIVE","comment":"Before I rave about Pearle Vision-Rockwell. Let me start by saying people matter! We were checking out frames at all locations and ended up in Rockwall. We met Kim who hands down, is the most wonderful person ever! She is so helpful, honest, and detailed. She is extremely friendly and actually takes pride and personal concern with each client including us. She makes us feel like family va just a person coming in for eve wear. Aka though I mention her by name, the remainder of the staff is also friendly and courteous. We travel over 40 minutes away just for Kimberly. We thank you for all you do and your efforts should not go without recognition!! Your rock!!!!","updateTime":"2024-09-15T07:01:03.668963Z"},{"reviewer":"Amber Dyer","starRating":"ONE","comment":"I recently had a frustrating experience with Kim at Pearle Vision. Contrary to their promise of keeping customer information on file, they had no record of my previous visit from just 6 months ago. When I enquired, the staff responded with a sarcastic comment about it being my fault for not remembering the exact details.\n\nThis level of unprofessionalism and lack of courtesy is disappointing. If they can't manage customer information as promised, they should at least treat their customers with respect instead of blaming them. I will be considering alternatives for my future eyewear needs.","updateTime":"2024-07-13T17:41:43.545125Z"},{"reviewer":"Javier Chevez","starRating":"ONE","comment":"Rude customer service.\nEmployee doesn’t seem motivated to work.\nShe needs to learn how to talk to customers without sounded rude, unprofessional. Seems she didn’t want to work.","updateTime":"2024-05-25T14:36:42.081904Z"},{"reviewer":"Jack Burton","starRating":"FIVE","comment":"Review is for the glasses store, not the optometrist. I've been coming here for years. The staff is super helpful and will take the time to help you find what you're looking for. They carry a variety at different price points and are an Oakley authorized dealer which makes it easy (if not cheap) to get oakley sunglasses frames with prescription lenses.","updateTime":"2023-12-23T19:48:25.546555Z"},{"reviewer":"R C","starRating":"ONE","comment":"Appointment doesn't mean anything Here .. i'll go elsewhere.","updateTime":"2023-12-22T16:55:12.232333Z"},{"reviewer":"Lila C","starRating":"ONE","comment":"Not very welcoming ..Never be back!","updateTime":"2023-10-17T19:13:52.314417Z"},{"reviewer":"Troy Penry","starRating":"FIVE","comment":"Leslie at the Rockwall location is patient, thorough and will make sure it is right. Service like this is almost nonexistent but it still is alive in Rockwall. Thank you Leslie and Pearle Vision of Rockwall!!!","updateTime":"2023-09-02T18:09:23.528634Z"},{"reviewer":"Joann Yott","starRating":"FIVE","comment":"Wonderful service! Leslie helped me tremendously with selection of prescription sunglasses. My aviator glasses fit well and oh my, the compliments. I also have a pair of white framed sunglasses and again, so many compliments received from virtual strangers! Thank you so much.","updateTime":"2023-07-21T05:17:52.477847Z"},{"reviewer":"Matthew Hulet","starRating":"FOUR","comment":"The optometrist was professional and did a great job adjusting my prescription. The phone number listed on pearle vision is for the glasses store not the optometrist. Having Chromebook computers to enter your information before your visit is very nice instead of paper and a clipboard.\n\nBuying glasses was a pleasant experience. I was able to examine multiple frames before choosing. The staff was very helpful with cleaning and then putting the frames back in their correct locations.\n\nA small error was discovered during billing between my insurance and the frames I had purchased. I was promptly called by Pearle Vision that they had discovered the discrepancy and that I would be charged the correct amount. I'm glad they double checked and fixed it without me even asking.","updateTime":"2023-04-26T17:42:29.159094Z"},{"reviewer":"Lisa Battle","starRating":"FOUR","comment":"We have been using Pearl Vision for seven years. It is convenient with their optometrist next door.\n\nThe staff are friendly and helpful. I love their honest opinions about what looks good..\n\nI have been greeted with a smile and a hello every year.\n\nWhen I picked up my glasses two weeks ago, the young lady was super sweet!","updateTime":"2023-03-14T13:47:11.196635Z"},{"reviewer":"Cybill Owusu","starRating":"ONE","comment":"My mom bought glasses and lenses and within less than 6 months the coating on the lenses started to come off. Keep in mind the only thing wrong with these lenses was the coating (there were no problems with vision or ability to see or feelings of heaviness). They said the lenses could be replaced for $25. Once the replacement was ready and she tried it on on store she voiced her concerns of the lenses making my eyes feel heavy, and was told that after a few days it should subside. Due to the extreme heaviness of these lenses this week, it is hard for to read or complete tasks at work (again, this was not an issue with the original lenses). Multiple calls throughout the week to reiterate concerns led to being told nothing could be done and my should get my eyes checked out because her prescription must have changed. How is this possible. The lenses were replaced for a cosmetic issues, not due to vision changes. It made no sense. A week later decided to go in one more time see if anything could be done. So they looked at the glasses and gave them back to after examination. They said try them now, and the heaviness was gone. We asked them what was wrong and how it was fixed, come to find out, the whole week after explaining that something was wrong with the replacement and this location telling my mom her eyes needed to be re-examined, it turns out they switched her left and right lens prescriptions . So due to the error at this location she spent a week endangering her eye health (a multifocal rx) and being told she did not know what she was talking about when bringing up concerns about the replacement! How could this have happened? And how can you ensure it does not happen again? As a customer and person who needs their glasses to function, this is outrageous! Not even an apology. Would never recommend people who do not take customers concerns seriously.","updateTime":"2022-12-01T19:01:33.408114Z"},{"reviewer":"Gordon Pitts","starRating":"FIVE","comment":"Very friendly ,good service.","updateTime":"2022-06-16T21:23:21.333097Z"},{"reviewer":"Heather Crawford","starRating":"ONE","comment":"Would not recommend. Their return policy is ridiculous and customer service is just as bad. My husband paid $500 for glasses that give him a headache. They have nothing that will fit him and refuse to refund the money. They’re insistent that they will find something he likes that fits. At this point, after their poor customer service, we’re not interested in continuing with them, but unfortunately have no choice because we’ve already spent $500 that they refuse to refund.","updateTime":"2022-03-28T22:00:20.817323Z"},{"reviewer":"Blake","starRating":"FIVE","updateTime":"2021-08-30T21:11:37.141655Z"},{"reviewer":"Love LoLo 4 Ever","starRating":"FIVE","comment":"The Rockwall office on Ridge had great brand named frames. I had so much fun trying on different frames! They sanitized every frame I touched which made me feel very safe from COVID. I would definitely recommend Pearl Vision.","updateTime":"2021-08-10T23:31:52.828199Z"},{"reviewer":"Theresa Fleming","starRating":"FIVE","updateTime":"2021-05-04T21:34:47.660651Z"},{"reviewer":"Melissa Mcknight","starRating":"FIVE","comment":"Hands down the best place! The dr & staffs are all amazing! They’re the best. & I miss them very much. Hopefully soon I can come get a new pair of glasses.","updateTime":"2021-03-18T00:28:46.828315Z"},{"reviewer":"Gold Suga","starRating":"FIVE","comment":"I wanted a second pair of glasses, and since I had already spent over $300 on my first pair I bought a Groupon for my second. Your experience will depend on who assists you. A sweet charming lady helped me. I couldn't have asked for better service. $35 on a full pair of glasses I couldn't believe it! No bells and whistles but still very nice.","updateTime":"2021-03-09T19:20:27.086045Z"},{"reviewer":"SHARON GNZ","starRating":"FIVE","updateTime":"2021-03-04T22:29:21.512594Z"},{"reviewer":"Janet Tokash","starRating":"ONE","comment":"I have glasses that I cannot see crisp out of, my computer and reading is slightly off , Pearle remade them once for me after dr changed script, still not seeing well out of them and they want to change me again if they have to be remake. Dr said to wear them for a week I have and still not seeing clearly and getting headaches. Not sure where to turn now. I can't afford to pay out of pocket again, I paid almost $500 for the pair I am trying to wear, .... Just heart broken and no one to turn to. Do I see the dr again and pay to redo the classes? Out another $500. Can't afford that....","updateTime":"2021-01-25T17:00:25.664678Z"},{"reviewer":"Second Chance","starRating":"FIVE","comment":"Always hospitable technicians, beautiful store. I appreciate their patience while I tried on so many frames! Thanks guys!","updateTime":"2021-01-11T23:24:17.607972Z"},{"reviewer":"Charlotte Mansfield","starRating":"FIVE","comment":"Always very helpful, greets you when you enter. Prices are affordable with quality products.","updateTime":"2020-08-31T21:20:08.281156Z"},{"reviewer":"Pattie Buikema","starRating":"FIVE","updateTime":"2020-08-12T22:04:20.872190Z"},{"reviewer":"Rondey Callahan","starRating":"FIVE","comment":"Had wife's sunglasses repaired. Fast and courteous.","updateTime":"2020-07-07T19:35:48.661176Z"},{"reviewer":"Kallie KK","starRating":"ONE","comment":"Horribly rude staff.","updateTime":"2020-07-06T21:28:08.019465Z"},{"reviewer":"Alex Imholz","starRating":"FIVE","comment":"Great selection, Amy was very knowledgeable, helpful and friendly, glasses ordered and arrived within a week, highly recommend.","updateTime":"2020-06-18T15:02:10.320256Z"},{"reviewer":"Dryy Ice","starRating":"FIVE","comment":"The great and wonderous Amy is a fantastic help!\n\nGot my glasses fitting perfectly, and made several suggestions that worked out wonderfully!\n\nAll the ladies in the store were nice to talk to also. WILL be back!\n\nThank you Amy! Greatly appreciate your help!","updateTime":"2020-05-30T23:06:27.696443Z"},{"reviewer":"S","starRating":"FIVE","updateTime":"2020-02-09T03:44:19.973211Z"},{"reviewer":"Alex Arrona","starRating":"FIVE","comment":"What can I say about this place. Other than the fact that entire staff at pearl vision rockwall is absolutely terrific. I went in for a eye exam and to get some new pair of clear lenses. All I can tell you is that I wish more places had customer service like this location. Amy and lauren are absolutely the best at what they do. The attention and knowledge they bring to there profession is amazing. As you walk in, your greeted with such a warm welcome, that made me feel right at home.\nAmy knew exactly what I was looking for, she really understands her customers. The whole experience was amazing. So if your ever in the rockwall area or in the DFW area, its worth making the drive to this location. Looking for glasses or contacts or just wanting a eye exam, this is the spot you want to be in.","updateTime":"2020-01-26T18:56:22.377661Z"},{"reviewer":"Valorie Turner","starRating":"FIVE","comment":"They were helpful, knowledgeable and friendly.","updateTime":"2020-01-23T12:15:49.049466Z"},{"reviewer":"Brittney Johnson","starRating":"FIVE","comment":"Amy was super helpful and friendly!","updateTime":"2019-11-16T22:00:28.793603Z"},{"reviewer":"calvin foster","starRating":"FIVE","comment":"Such a great group of folks. Very friendly and answered all my questions. I picked up my new glasses today and Lauren was amazing. She didnt let me leave until I was 100 percent satisfied. I've been coming here for years and definitely recommend it!!","updateTime":"2019-10-12T21:36:26.927701Z"},{"reviewer":"Jenny V.","starRating":"FIVE","comment":"Kim is absolutely wonderful! Went in there to get some prescription glasses and the process was so quick & easy!! Kim was very helpful, kind, and overall just a sweet lady! I was in an out in less than 10 minutes. Glasses were ready within a few hours. I can't thank say enough great things!","updateTime":"2019-05-12T04:29:21.139185Z"},{"reviewer":"Bridgette Masingale","starRating":"FIVE","comment":"Amy is fantastic!!! We had such a great experience. They have an awesome selection of super cute frames and I love how they are laid out according to price. It only took 30 minutes for frames to be made! Amy took the time to look up my daughter's insurance and benefits even though we didn't have an appointment or anything. She even adjusted the glasses I had bought somewhere else and cleaned all of our glasses for us. Great prices, great service, great selection... I really don't know why I would go anywhere else!","updateTime":"2019-03-14T20:54:54.101182Z"},{"reviewer":"Cw Roch","starRating":"FIVE","comment":"Great staff, great selection of eyewear.","updateTime":"2019-02-15T12:23:49.877884Z"},{"reviewer":"Josh Neel","starRating":"FIVE","updateTime":"2018-01-20T16:25:54.222Z"},{"reviewer":"Payton Altiser","starRating":"FIVE","comment":"Hello, I work at the Pearle Vision in Missouri and I had to do a frame check for a patient here and Josh answered the phone and was extremely polite and helpful! A+ Service!! Thanks Josh!","updateTime":"2017-12-07T00:08:30.363Z"},{"reviewer":"Brenda Miller","starRating":"FIVE","comment":"I have been a customer for about 5 years and I'm never disappointed","updateTime":"2017-11-05T15:25:13.527Z"},{"reviewer":"Jennifer McGregor","starRating":"FIVE","comment":"Have been getting my glasses here for years! The staff is amazing and the manager has always done her best to ensure any issue I've had was addressed. Plus they clean my nose piece and have replace them for me at no cost. I've gotten more compliments in my Tom Fords this past year thanks to Amy helping me get ou of my plain black frames.","updateTime":"2017-10-31T17:54:04.644Z"},{"reviewer":"Jani Elliott-Cain","starRating":"FIVE","comment":"My daughter broke the nose pads off her glasses and we walked in off the street where they repaired them, without hesitation, in less than 15 minutes. When I attempted to pay for the repair, the very polite young man smiled and said that there was no charge because they appreciated us being patients. I immediately informed him that we were not patients, but he still said that there would be no charge. I will make every attempt to return here and give them any business that I possibly can, because we were treated so well.","updateTime":"2017-10-26T14:16:42.718Z"},{"reviewer":"Mari B","starRating":"FIVE","updateTime":"2017-08-22T21:19:43.752Z"},{"reviewer":"Charlie Kelmeckis","starRating":"FIVE","comment":"I will never go anywhere else. I called them and the lady up front worked with me by calling my doctor and getting the prescription, finding the glasses I wanted, and started the process of creating my glasses.\n\nAfter getting there an hour later, she made me feel like I had just spent a million dollars on glasses, never tried to up sale me anything, and treated me like I had been going there for years.\n\nGreat selection on frames with 1 hour in store lens crafting.","updateTime":"2017-07-25T13:32:04.112Z"},{"reviewer":"Susie Ramer","starRating":"FIVE","comment":"Sweet dr. Took care of us for years, with no end in sight..... no pun intended ; )","updateTime":"2016-06-14T01:40:05.369Z"},{"reviewer":"Cynthia Grant","starRating":"FOUR","updateTime":"2016-04-11T22:51:12.355Z"},{"reviewer":"Kasey Hogland","starRating":"FIVE","comment":"Very helpful & patient. Never felt like they were trying to up sell us. Provided great sales & service","updateTime":"2016-03-30T23:34:34.633Z"}]
