[{"reviewer":"Shalencia Mims","starRating":"FIVE","comment":"Great staff , verify fast service. Will definitely be back and will tell my family and friends also.","updateTime":"2025-11-25T21:18:48.139628Z"},{"reviewer":"Kaden Proctor","starRating":"FIVE","comment":"Great staff and very fast. Will recommendZ","updateTime":"2025-11-25T21:07:05.985684Z"},{"reviewer":"Chelsea","starRating":"FOUR","updateTime":"2025-10-28T12:11:31.677053Z"},{"reviewer":"Lakshana satish","starRating":"FIVE","updateTime":"2025-10-25T17:21:03.107990Z"},{"reviewer":"Kyler N","starRating":"FIVE","comment":"Pearle Vision was fast and efficient with my eye exam and helped me pick out frames that were perfect for me. I’m very happy with my glasses!","updateTime":"2025-10-10T17:39:51.619267Z"},{"reviewer":"kids perez","starRating":"FIVE","comment":"I recommend them to everyone the staff is friendly and very helpful","updateTime":"2025-09-25T16:01:09.121549Z"},{"reviewer":"G P","starRating":"TWO","updateTime":"2025-09-05T18:02:03.178073Z"},{"reviewer":"Alexandra Cerar","starRating":"FIVE","comment":"Dr. Conrad is the best. I honestly felt so well taken care of. She was very thorough, i went in because i felt my old glasses just aren’t working the best. She did the most amazing exam and truly cares for her patients. We discovered my astigmatism measurements on my current glasses aren’t correct. It was my first time coming here and I honestly would 100% come back! Thank you Dr. Conrad :)","updateTime":"2025-09-04T00:26:34.082635Z"},{"reviewer":"david davis","starRating":"FIVE","comment":"Incredible Service, Excellent Customer service. Experts the Best in the Business!!!","updateTime":"2025-08-20T22:35:09.253230Z"},{"reviewer":"Karina F","starRating":"FIVE","comment":"The staff was very helpful and attentive. The entire experience was quick and easy as well.","updateTime":"2025-08-12T18:08:53.814016Z"},{"reviewer":"Maya Shep","starRating":"FIVE","comment":"I want to say Frida was very helpful. From when I called before coming in she was amazing. I was able to get same day appointment, which doesn’t happen all the time, but today I was lucky. When I came in Frida helped me right away. Then Dr. Jimmy Nguyen finished me out. there was no wait it wasn’t many people inside I was able to do my right away. It was a great experience.","updateTime":"2025-07-29T17:25:52.586525Z"},{"reviewer":"Imani Hicks","starRating":"THREE","comment":"I drove 40 minutes to this Pearle Vision and 40 minutes back because it had the highest rating near me. This is a franchise location, so any work done here doesn’t transfer to other Pearle Vision stores unless they’re owned by the same person. The closer location had lower reviews, and the other owned by this franchisee was even farther. If all locations used the same lab, it might have made a difference — but they don’t.\n\nI ended up making 7 round trips (over 11 hours of driving) trying to get one pair of glasses right.\n\nBreakdown of visits:\n1.\tTrip 1 (80 mins): Eye exam, trial contacts, selected frames and lenses.\n2.\tTrip 2 (80 mins): Picked up glasses — right lens was loose and shifted when cleaned.\n3.\tTrip 3 (80 mins): Returned for repair — a lens liner was added.\n4.\tTrip 4 (80 mins): Same issue — glasses sent back to lab. Reported headaches, dry eyes, and constant smudging.\n5.\tTrip 5 (80 mins): Picked up glasses again.\n6.\tTrip 6 (80 mins): Lens still loose — returned for another liner.\n7.\tTrip 7 (80 mins): Returned for professional cleaning — nothing worked at home.\n\nEven after all that, I still had issues. The lenses constantly looked foggy or dirty, no matter what I used:\n•\tLens wipes and sprays (multiple brands)\n•\tKimberly-Clark Tech Wipes + Leader spray (used in-store)\n•\tWashed microfiber cloths\n•\tGentle soap, as recommended on Pearle Vision’s website\n\nGlass lenses are usually easy to clean — these felt like plastic and never looked clear. I’m 29 and have worn glasses for 21 years. I’ve never had this much trouble. I even had the blue light coating removed to reduce headaches — no change. My trial contacts caused no issues, so it’s not the prescription. The lenses and coatings were the problem.\n\nA staff member at another Pearle Vision (not this franchise) told me the coatings, filters, or even the lenses themselves might be to blame. She said lower-quality or hybrid lenses are often difficult to clean and can cause discomfort. That felt validating — I’ve always had premium lenses, and these didn’t feel the same. There always seemed to be a film or residue that never went away.\n\nThe lab this store used did the sloppiest work I’ve ever seen. It’s unacceptable to have to return multiple times for loose lenses. They should switch labs or retrain whoever worked on my glasses. Even after all the corrections, I had to come back to get them cleaned — and the store’s own products couldn’t fix the issue.\n\nThat said, the customer service here was excellent and deserves 5 stars.\n•\tDr. Nguyen (optometrist) was warm, thorough, and gave great advice.\n•\tJessica (manager) was patient, fair, and waived fees I didn’t expect — she really tried to help.\n•\tThe pregnant team member was so sweet when I brought my sister in.\n•\tReception was courteous, helped with scheduling, and explained everything clearly.\n•\tFrida made me laugh during frame selection, though she occasionally seemed overwhelmed when I gave context — that happened more than once.\n\nI was happy to return to Pearle after four years. I wanted to love this location. The team clearly cared, and I appreciated that. But the quality of the lab work, lens materials, and coatings brought the entire experience down. I lost time, spent extra money trying to maintain glasses I couldn’t use, and still walked away with lenses that gave me headaches and were nearly impossible to clean.\n\nIt’s deeply ironic that an optical store sold me glasses that made my eyes feel worse. They gave me headaches, dried out my eyes, and made them feel strained and sore. But when I took the glasses off, wore my contacts, or even wore my older pair from last year — I had zero issues. That older pair (from America’s Best) was well-made and never caused these problems.\n\nI sincerely hope this franchise invests in a better lab or holds its current one to higher standards. No one should have to make seven trips to get one pair of glasses fixed — no matter how kind the staff is.","updateTime":"2025-07-20T22:16:04.852519Z"},{"reviewer":"Amber Johnson","starRating":"FIVE","comment":"Absolutely love the environment and customer service here","updateTime":"2025-06-26T19:06:59.935837Z"},{"reviewer":"K. Shaw","starRating":"FIVE","comment":"I had a very enjoyable experience while finding my next pair of glasses. Dr. Nguyen was very professional and knowledgeable of my questions and all questions that I had. Frida assisted me throughout the entire process. I highly recommend this location for your eye care needs.","updateTime":"2025-04-26T20:37:37.245973Z"},{"reviewer":"Kat Sgd","starRating":"THREE","comment":"Just ok","updateTime":"2025-04-13T02:39:48.540317Z"},{"reviewer":"leslie ceballos","starRating":"FIVE","updateTime":"2025-03-13T20:51:17.948068Z"},{"reviewer":"Howard Xiang","starRating":"FIVE","comment":"Dr. Conrad was exceptional. She was very thorough with the example and did a great job explaining every facet of the exam. Definitely would recommend for anyone needing an eye exam.","updateTime":"2025-03-07T22:53:06.408875Z"},{"reviewer":"Anthony Vena","starRating":"ONE","comment":"Don’t offer appts if you don’t honor them. 9am, no one in store 25 minute wait. Employees haven’t inappropriate conversations. Just check in with your customers. Customer service 101.","updateTime":"2025-02-27T15:31:55.765879Z"},{"reviewer":"Celeste George","starRating":"FIVE","updateTime":"2025-02-19T17:11:17.967217Z"},{"reviewer":"johnnie smith","starRating":"FIVE","comment":"Great service","updateTime":"2025-01-25T18:31:52.960243Z"},{"reviewer":"Rachel Deurlein","starRating":"THREE","comment":"I had two completely different experiences here and it entirely depended on the eye doctors I saw.\n\nMy first experience was with a male eye doctor who I would give a 1 star to. He was very rude and sarcastic with me when I asked questions or told him my vision was blurry. He was short, skipped a ton of steps, and got my prescription very wrong which I could tell immediately but he would not fix. Very bad experience.\n\nMy second and third experience was with a female eye doctor who was the complete opposite and I would give more than 5 stars to. She listened, took all the time needed with me to fix everything, did all of the tests that the first eye doctor skipped, and got me to the right prescription with a smile and kindness the entire time. She was probably my favorite eye doctor I have ever visited.\n\nThe front desk staff was consistently good. I appreciated their efficiency.\n\nIn a nutshell, the eye doctor will make or break your experience so make sure that you schedule with a good one when you call in.","updateTime":"2025-01-11T20:20:17.255134Z"},{"reviewer":"Clara achilefu","starRating":"ONE","comment":"I was a patron of Pearle Vision until they refused to honor their $25.00 off coupon. IT WAS NOT EXPIRED and I still had a balance. I will no longer consult this company for my eye care needs.","updateTime":"2025-01-09T20:46:30.339226Z"},{"reviewer":"Angie Ochoa","starRating":"ONE","comment":"DO NOT GO HERE!!! They do not make the lenses correctly. I had to go back and see the doctor again because they made my glasses wrong, they made me pay a $45 fee to see the doctor again for him to just say\" the prescription is right you need to choose different frames \" like what ? and despite that the second pair they made were still WRONG. It was blurry and I could not see. I could see so much better with my OLD glasses. I went to pearl vision on bunker hill and did NOT have that problem. I have been wearing glasses for 10 years and have NEVER had issues with my glasses. NEVER coming back here , doctor just steals your money!! save yourself time and money go to another location","updateTime":"2024-12-30T20:58:05.074836Z"},{"reviewer":"Lauren Ann Casey","starRating":"FIVE","comment":"Wonderful place to bring your kiddos!! Would highly recommend you check with them for all your optic needs!('","updateTime":"2024-12-12T23:40:38.959842Z"},{"reviewer":"Nina Wright","starRating":"ONE","comment":"I purchased some Prada glasses I had to visit the office 3 times they screws constantly following .The lens are scratched badly every time I’m around my family & friends they tell me I need to clean my glasses they are damaged I called customer service a week ago nobody return my call .Those prescribed glasses cost me 500 ,and it haven’t been a year .Thats awful next time I will definitely won’t spend my money with them","updateTime":"2024-10-24T01:08:08.150445Z"},{"reviewer":"Imac darl","starRating":"FIVE","comment":"My perfect experience at Pearle Vision started with a friendly greeting and a quick check-in. The waiting area is clean and comfortable, my kids were seen on time. The optometrist is kind and thorough, explaining the exam process and addressing any concerns. Afterward, a helpful staff member assisted us in choosing stylish frames, making sure they fit my kids style and prescription needs. The checkout is easy, with clear pricing and insurance information. We left feeling well-cared for, confident in our new glasses, and pleased with the efficient, personalized service.","updateTime":"2024-10-19T16:02:05.303533Z"},{"reviewer":"Miguel A.C.","starRating":"ONE","comment":"The doctor was great at her job, the issue is with my glasses and them not making my prescription with my astigmatism in mind. I have other previous pairs from another doctors office that the lens looks similar. The ones Pearle Vision made are much thinner and warp my vision. It turns out it is because they did not make the lens correctly. I brought it up to get them corrected and they said I would have to meet with the doctor again and pay another fee since it is after 30 days. I told them all I need is for them to fix my glasses but they said the prescription is correct. I asked again then why is my vision warped when my previous ones don't do that? They could not answer me. This is my first and last time I do business with them. Whatever they use is not accurate. Pics provided to show difference. Blue is my good pair and black are the ones they gave me.","updateTime":"2024-10-17T15:46:56.926231Z"},{"reviewer":"Qosai Zeni","starRating":"FIVE","comment":"Great experience","updateTime":"2024-10-14T17:31:51.017350Z"},{"reviewer":"k k","starRating":"FIVE","comment":"Perfect customer service","updateTime":"2024-10-14T17:30:56.494343Z"},{"reviewer":"Sandra Williams","starRating":"ONE","comment":"Not a good place to take the elderly. Asked for chair with arms but would not oblige. Customer service associate was not informed/trained. Just handed over the glasses without fitting or testing by reading. Said they “looked good.” Had to ask for receipt to be printed out.","updateTime":"2024-10-14T16:31:27.138330Z"},{"reviewer":"Reni Raj","starRating":"FIVE","comment":"The provider was knowledgeable. We would recommend this location for anyone looking for an optometrist.","updateTime":"2024-10-05T20:07:03.468788Z"},{"reviewer":"Bless C","starRating":"FOUR","comment":"Dr. Conrad is very thorough with her eye exam and has awesome bedside manner. Also Frida is very patient with finding the best glasses for you. They have quite a variety to select from.","updateTime":"2024-09-24T16:10:32.680050Z"},{"reviewer":"Maricela Aragonez","starRating":"FIVE","comment":"This was first time when I came in staff was very friendly, great customer service , the doctor when above and beyond love the service . I Don’t regret coming here","updateTime":"2024-09-23T16:19:00.818816Z"},{"reviewer":"Killyon Bibbs","starRating":"FIVE","comment":"Great service Pearle Vision","updateTime":"2024-09-21T15:12:39.034189Z"},{"reviewer":"Cindy Bibbs","starRating":"FIVE","comment":"Came today and was seen quickly. Dr. Nguyen answered any question I had and Millie helped me pick out a great pair of glasses","updateTime":"2024-09-21T15:05:42.983216Z"},{"reviewer":"Noorali Faizullah","starRating":"FIVE","comment":"The staff was so nice I will recommend Tony friend n place was nice n clean","updateTime":"2024-09-18T19:03:32.080771Z"},{"reviewer":"Brandon Haley","starRating":"FIVE","comment":"Everyone was very nice and helpful","updateTime":"2024-09-14T20:38:45.956089Z"},{"reviewer":"Lu Yangyang (Stacy1930)","starRating":"FIVE","comment":"Very good experience. The doctors are professional and there are many frames for opinion.","updateTime":"2024-09-14T16:18:03.417950Z"},{"reviewer":"Lianjie Miao","starRating":"FIVE","comment":"Very professional and helpful!","updateTime":"2024-09-14T16:03:13.346775Z"},{"reviewer":"shanavaz thanawala","starRating":"FIVE","comment":"Love this place mili she is a sweetheart very knowledgeable and helped me in my queries THANKS YOU","updateTime":"2024-09-10T19:35:12.267463Z"},{"reviewer":"Quang Vu","starRating":"FOUR","comment":"We really like this place. They are very informative with clarification and accuracy","updateTime":"2024-09-07T21:21:13.365761Z"},{"reviewer":"Tiffany Castille","starRating":"FIVE","comment":"Dr. Nguyen has been so nice and explains everything in detail to my daughters. He answers any questions that you may have.","updateTime":"2024-09-07T15:23:53.754853Z"},{"reviewer":"Stralecia Dickerson","starRating":"FIVE","updateTime":"2024-09-06T15:20:04.552471Z"},{"reviewer":"Alexis Walker","starRating":"FIVE","comment":"Very attentive, reasonable prices! friendly staff","updateTime":"2024-08-30T20:47:41.857392Z"},{"reviewer":"Emily Truong","starRating":"FIVE","comment":"Good experience here. Dr. Nguyen is very knowledgeable and nice and the staff is friendly and helps me with getting the good frame.","updateTime":"2024-08-27T20:54:05.454254Z"},{"reviewer":"Apar Dholakia","starRating":"ONE","comment":"Staff not knowledgeable about product and service is very poor, also there is 30% restocking fee for entire order if cancel getting the frames and glasses. Never doing business with Pearl Vision again and would not recommend it either","updateTime":"2024-08-22T20:24:23.368906Z"},{"reviewer":"rosa escobar","starRating":"FIVE","comment":"Very polite and the staff a very helpful as well as the doctor she explains everything to the children really recommend pearl eye vision place","updateTime":"2024-08-21T17:02:46.302352Z"},{"reviewer":"Kenia Noriega","starRating":"FIVE","comment":"Great service!","updateTime":"2024-08-06T15:35:54.506374Z"},{"reviewer":"Jeroid Babin","starRating":"FIVE","updateTime":"2024-07-19T22:02:02.443297Z"},{"reviewer":"Laura C","starRating":"ONE","comment":"I’ve tired to give this place a chance multiple times and every time I’m disappointed. They have refused to fix my glasses. They don’t even look at them, they tell me they can’t help me. I now drive to the Post Oak location and they’ve been very helpful.","updateTime":"2024-06-29T20:41:47.516693Z"}]