[{"reviewer":"Jordan Montes","starRating":"FIVE","comment":"Had a small problem but it was resolved promptly","updateTime":"2025-11-17T03:25:26.218033Z"},{"reviewer":"Kale Batsell","starRating":"FIVE","comment":"Pleasant and helpful staff.","updateTime":"2025-10-27T22:52:26.970908Z"},{"reviewer":"Jessica Holker","starRating":"FIVE","comment":"Great care and experience getting my new prescription! Enjoyed the dry humor of the Doc in charge, and the laughs with the staff! Great selection of frames! Thank you!!","updateTime":"2025-09-29T23:00:35.833700Z"},{"reviewer":"Debbie D","starRating":"FIVE","comment":"Been going to Pearle Vision for years and they are always on point! Dr Andrew Helman is respectful, funny, and treats his patients with kindness. Highly recommend 😄👍🏻","updateTime":"2025-09-27T22:05:57.246804Z"},{"reviewer":"Jihene Khebou","starRating":"FIVE","comment":"Peata was very nice with me today, she was very patient explaining all the details about my insurance 🥰🥰\nI am glad to come to Pearl vision","updateTime":"2025-09-13T19:47:23.817365Z"},{"reviewer":"Nicole Vincent","starRating":"FIVE","comment":"Very kind staff","updateTime":"2025-08-29T23:38:53.989473Z"},{"reviewer":"Angel Aumua","starRating":"FIVE","comment":"Peata and Christian are very helpful! They answered any questions I had and are very professional.","updateTime":"2025-08-25T23:27:01.615784Z"},{"reviewer":"Leatanoa Moeone","starRating":"FIVE","comment":"Peata and Christian was great and so friendly. So Professional with the explaining.","updateTime":"2025-08-25T23:25:14.460278Z"},{"reviewer":"yajaira malfavon","starRating":"FIVE","comment":"I came in to get my vision test and new pair of glasses and Peata was amazing she went above and beyond to explain to me what would be my best fit for me, we talked about what my needs were and I’m telling you I’m Leaving a very happy customer, totally recommend","updateTime":"2025-08-25T19:12:50.422150Z"},{"reviewer":"Glen Fuhriman","starRating":"FIVE","comment":"Peata and Dr Helman we absolutely Fantastic. Been to a number of optometrists who just dd not resolve the complexity of my condition. I am absolutely thrilled and happy with the care they provided. Peata was so incredibly kind and helpful.\nDon’t waste your time going elsewhere","updateTime":"2025-08-23T21:20:48.912703Z"},{"reviewer":"deleah sanchez","starRating":"TWO","comment":"The doctor was the only positive thing about my entire experience the day of my exam I couldn’t put my order in because the system’s password was changed was told id get a call to pay and move forward 3 days later still no call I called them when trying to pay for my glasses was put on hold for 40 minutes finally put the order through called Monday the 23 was told they’d be ready Friday the 27 called the Thursday before the 26 was told they couldn’t find the tracking number got a call back almost 2 hours later said they’d be ready Monday the 30th which is the day I’m leaving for a 20 hour rode trip which I disclosed the day of my exam and needed the glasses before then only to get all frustrated and get a text today the 27 the glasses were ready I’ve never had a place be so unorganized before will not be returning\n\nI appreciate the response but there is nothing wrong with the insurance it’s used by 2 other people no problems I believe I was forgotten about or just not called which is rude and it’s also rude and unprofessional to not take responsibility when mistakes happen","updateTime":"2025-06-27T21:48:25.035768Z"},{"reviewer":"Andrei Hats","starRating":"ONE","comment":"They prescribed contacts that I can’t buy","updateTime":"2025-04-21T23:07:06.236780Z"},{"reviewer":"Alexa Parra Garcia","starRating":"FIVE","updateTime":"2025-03-18T03:34:09.803494Z"},{"reviewer":"Bridget Kahokuokalani","starRating":"ONE","comment":"I only came here since I could get scheduled with my optometrist and I needed to get contacts. Day of my exam the staff was very cold. We didn’t get welcomed, checking in felt like a burden and they seemed to prioritize calls vs those in store. The exam itself self was fine, after though the doctor gave me one pair of trial lenses without asking me a preference other than brand (didn’t ask if I’d want monthly/daily, overnight wear) it’s been a few years since I had contacts so I just went with it. When he took me out front to check out, I ended up waiting a while for the manager to finish with other clients to check me out, even though there were other staff up there. That was all for exam day, a week and a half later I accidentally loose one of my contacts and I only had the one trial pair. I call to see if I can get a single lense just until my contacts I ordered through them came in, I was left on hold for 15 minutes waiting for the desk person to ask the manager. That was after they just tried to order me another box, something I was not looking to do. They didn’t have the brand and type of lense they gave me before so they gave me a different one. When I went to pick it up I asked about my order if they knew where it was (also not greeted, just glared at by desk person on the phone and manager with a customer) , manager said that they checked the tracking while I was coming to the store and they were still out for delivery. I knew this was false because after they ordered the contacts I got tracking information and my contacts were delivered 3 days ago. They said that it could’ve been put in a different box and anyone in the strip mall could have my contacts. Didn’t really offer much help with that. While I was in picking up the contact there were multiple times where the person on desk would tell the person over the phone that they would need to ask the manager about that. It just seems they can’t trust their employees other than the one manager who is stretched thin. I will not be going back, and I will be getting my contacts from somewhere else. I went in to pick up my contacts, had them check the amount that’s supposed to be covered by insurance, knowing I have $180 covered but they were only covering $160 according to Pearle. On top of that the first set they quoted me on was $32 a box, why did they use the whole $160 for two boxes at $32? This review is published after I got the contacts I ordered since I was worried I wouldn’t get them if I posted this before.","updateTime":"2025-03-04T23:54:51.037062Z"},{"reviewer":"David Surut","starRating":"FIVE","comment":"Christina did a great job ! Very competent and knowledgeable.","updateTime":"2024-12-23T21:30:56.993101Z"},{"reviewer":"Gelvis Abreu","starRating":"ONE","comment":"Very poor customer service","updateTime":"2024-12-07T23:59:42.084496Z"},{"reviewer":"Bre Snyder","starRating":"FIVE","comment":"Had a great experience at Pearle Vision. Amazing customer service, very thorough and Christina was very helpful and patient with all of my questions. Highly recommend.","updateTime":"2024-12-07T18:20:16.184028Z"},{"reviewer":"Phuoc Chau","starRating":"FIVE","comment":"Love this place and love Peata","updateTime":"2024-12-04T00:23:33.809378Z"},{"reviewer":"Hope (In My Hopinion)","starRating":"FIVE","comment":"Update:\nI was given the opportunity to go in for another eye exam. Scheduling again was super seamless.\n\nDr. Collins was very friendly, thorough, and patient. He answered all of my questions and made sure I felt confident with my vision and exam results.\nHe’s also a talker like me so it was really easy to build trust and rapport. I felt completely heard and will definitely visit him again in a few years when I get my eyes re-checked.\n\nI am very grateful for the follow up and follow through of the owner, providing excellent service all around on his part. I truly am glad I gave Pearle Vision another chance.\n\n(And don’t worry, my freckle is still there 😜 )\n\n———————————————————————————————\n\nContext: I have never worn contacts or glasses, and have had good vision my whole life. I've noticed my vision changing so decided it was time for an actual, extensive eye exam. All I've had prior is the quick \"cover an eye and read this line etc.\" with the DLD or just regular physical check-ups.\n\nThe things that went well:\n- I was able to book online for a last minute, same day appt.\n- I received a follow up text confirming the appt.\n- I completed an eye exam.\n\nThings that did not go well:\n- The doctor I had originally scheduled online with, wasn't even in the office that day (remember I booked same day?) So I saw the other doctor. This was fine was fine because I still just needed an exam.\n- I was in the office for an hour and a half, even though the scheduling blocks for an eye exam were only 20 minutes.\n- The website made it sound like eye dilation or high-res images were optional but recommended, but the paperwork I was given confirmed it was not optional. I hadn't prepared for the rest of my day to have my eyes dilated so I chose the extra cost option, high-res photos.\n- I felt like I was given poor and vague instructions on what to do to use the machine to take high-res images of my eyes. And when I clearly wasn't understanding what I was supposed to be doing, the same instructions were repeated, so I just kept feeling more ignorant.\n- When the doctor finally came out, he grabbed my clipboard and just gestured for me to follow him. I was the only one in the waiting room, but he didn't even say/confirm my name.\n- After the exam seemed to be completed, the doctor showed me the high-res images of my eyes (we eventually did get them) and I was told I had a freckle in my eye. since One of my eyes seemed a bit more blurry than the other, (which is why I was even here in the first place) I know what freckles on my arms look like but I wasn't sure what that really meant in terms of eyes/vision. I wasn't sure if it meant it was a tumor or something else that they used that term for, that could affect vision. So I asked what he meant, and he looked at me puzzled and gave me the full scientific term for a freckle... but didn't answer my real question I was wondering.\nSo if you're reading this, and also were wondering - it was confirmed that this literally means the freckles you can get on your skin, you can also have on your eyes on rare occasions, often since birth. This answer would've been more welcome.\n- He said we were done and grabbed my clipboard and we left the exam room.\n- He handed my clipboard to the office manager and said she'd ring me up.\n- I went to her, hoping for more information, letting her know I've never worn glasses before and wasn't sure what to do. She told me to look at glasses and told me what my insurance covers, and she'd build a quote. (Note: I still have no idea if I even NEED glasses, or how bad my vision is, or anything like that, because I thought the doctor would go over this with me)\n- I tried a few on but ultimately told her I'd need to think about it. I paid my fees and left, still not even knowing what is going on with my vision, if I needed glasses but that I have a freckle on my eyes, and my eyes are healthy.\n\nI had to ask for them to email me my prescription/exam results so I could even try to decipher what the outcome of my exam was.","updateTime":"2024-08-27T23:38:46.064453Z"},{"reviewer":"Lyla Music","starRating":"FIVE","comment":"Absolutely incredible experience. The optometrist Arlo was very friendly and gave great recommendations for glasses! 10/10 recommend","updateTime":"2024-08-09T18:00:57.469460Z"},{"reviewer":"Samuel Clemons","starRating":"FOUR","comment":"The team at Pearle Vision in Murray was very thorough from start to finish. I didn't feel rushed and felt really cared for. They made sure to double confirm all the feature options I chose for my lenses before sending them off to be made!\n\nThey have quality name brand frames to choose from, and a really affordable protection plan! I am impressed overall!","updateTime":"2024-08-07T22:01:42.533774Z"},{"reviewer":"Tairyn Rigley","starRating":"FIVE","comment":"This place is the best. I am absolutely recommending them to everyone. They have the most fantastic brands of frame. They were fast. The glasses got back in half the time that they promised. The prices on contacts were better then buying them online. I will never go anywhere else.","updateTime":"2024-07-24T01:46:39.319239Z"},{"reviewer":"kira lynn butler","starRating":"FOUR","comment":"Everyone who helped me was very kind. The store was very sensory friendly as well.\nUnfortunately, my glasses did not arrive in the time frame that I was told multiple times during my visit. I assume it’s not in their control but it was still a bummer.","updateTime":"2024-06-19T05:15:11.476579Z"},{"reviewer":"Eli Bowman","starRating":"FIVE","comment":"Incredible service. So glad there's a place in Murray that can take care of my family's needs professionally and courteously.","updateTime":"2024-06-11T03:03:47.346301Z"},{"reviewer":"Christopher Takashima","starRating":"FIVE","comment":"This is a fantastic business.","updateTime":"2024-06-10T20:40:38.019134Z"},{"reviewer":"Erin Panter","starRating":"FIVE","updateTime":"2024-06-09T01:18:08.180295Z"},{"reviewer":"Dianna Espinoza","starRating":"FIVE","comment":"Staff at Pearle Vision were knowledgeable, kind and went the extra mile to help us with our insurance. Fair and affordable. Thank you","updateTime":"2024-06-08T18:39:28.183602Z"},{"reviewer":"Jacob Strong","starRating":"FIVE","updateTime":"2024-06-08T17:13:15.702539Z"},{"reviewer":"Julie Sutton","starRating":"FIVE","comment":"What a great experience! Everyone here is so attentive and really took time with me. I'm a really indecisive person when it comes to my appearance and it was so nice not to be rushed and to be offered helpful advice vs. niceties. The staff is warm and listened to all my concerns. I will always come back to get my glasses here.","updateTime":"2024-06-08T16:18:56.232971Z"},{"reviewer":"Justin R","starRating":"FIVE","updateTime":"2024-06-08T14:46:49.029337Z"},{"reviewer":"jason welch","starRating":"FIVE","updateTime":"2024-06-08T12:51:43.272258Z"},{"reviewer":"Shane Pearmain","starRating":"FIVE","comment":"Couldn’t ask for a better experience.","updateTime":"2024-06-08T07:41:29.757722Z"},{"reviewer":"Kyle Swingle","starRating":"FIVE","updateTime":"2024-06-08T07:26:27.979228Z"},{"reviewer":"Trufflz Potter","starRating":"FIVE","comment":"I love coming to Pearle Vision. I have been a customer for years and Deborah makes everything easy for me every visit\nThank you for all you do for me!!","updateTime":"2024-06-01T16:59:52.708317Z"},{"reviewer":"Jazzlyn Bishop","starRating":"ONE","comment":"I was going to be late for my appointment by five minutes. I called in and notified, they were helpful in getting me in for the next appointment. The doctor I saw was really nice. I actually thought we had a game plan going for my contacts. Probably the only good part of my experience. Unfortunately, the people currently working in the floor aren’t very personable. I came in and checked in at the desk, didn’t even get a look in the eye or any real acknowledgement I was standing there. I was told to wait after my exam for the one appointed to help assist me. She spent a half hour on the phone and she then talking with her coworkers in the back room. She eventually came out and turned to me, quoted my premium, right as I was moving to the name brand glasses section. She gave me this look like I couldn’t afford to be in that section. I wouldn’t have thought that if it was just a casual reminder, but nope, it was a very pointed mean look. I finally stopped and stood there for ten minutes waiting with frames before she turned to me and asked if I “needed help or something” in this really snarky way. I was taken off guard, and I asked her if my lenses would fall under my benefit or not, she assured me it would, so I said stack the extra lens stuff so I can meet my $300, if that’s how it works. She didn’t talk to me the whole time after that, no questions or anything. She then told me my member responsibility would be $270 extra for the lenses after stacking on whatever she could. When she saw my face, she started to grin in this weird way, I was visibly shocked. Obviously, there was miscommunication on what I meant by falling under my benefits, I went to correct the situation, but she gave me this look and started fiddling with the computer like I was wasting her time. The reaction and the attitude was really insulting. I told her I probably wouldn’t be purchasing anything then, and she then told me she was canceling my trials, I said don’t, but I honestly don’t think she was listening to me. I then asked to at least get my new prescription and she tried to fight me on it saying because I didn’t purchase anything, it wouldn’t really be guaranteed to be an accurate prescription for me. I know you can’t withhold that kind of information and trying to discourage me from getting it is weird. This whole experience felt like walking into the twilight zone, I don’t know if it’s because people working there are super young and the environment pushes them to act like a zombie, but it’s the most unfriendly environment I’ve ever been in. Super unimpressed with this location. I used to come here throughout my childhood, now I remember why I left in the first place. I don’t usually write reviews, and I understand when someone’s having a bad day, or simple customer service miscommunication issues. This was clearly a person who does the bare minimum to get by and doesn’t take the time to practice customer service skills in her work day to day. As someone who also does customer service, I see co-workers like this every day, super disappointing this is the environment being upheld. I would never feel comfortable coming back after this. I honestly can’t believe that just happened.\nI was really upset after. It was a really bad experience and it made me feel like I was a punching bag for some random lady’s issues. Judging from the other reviews, management tends to respond poorly to these situations, gives me anxiety about retaliation. I wish I would’ve read the reviews before coming in.","updateTime":"2024-05-11T20:21:55.194987Z"},{"reviewer":"Tannon Kropushek","starRating":"FIVE","comment":"They always do a great job. Arlo is the best assistant. Very courteous and a good sense of humor","updateTime":"2024-04-30T16:22:58.688513Z"},{"reviewer":"Morning LovelyDay","starRating":"FIVE","updateTime":"2024-04-24T21:15:41.656855Z"},{"reviewer":"Jeremy Carpenter","starRating":"FIVE","comment":"Dr Collins is one of the nest doctors ive ever visited with. He asks plenty of questions and really seems to care about his patients. A+ 5 stars highlt recommend to anyone in need of eye care.","updateTime":"2024-04-09T19:34:20.978257Z"},{"reviewer":"Tena Romano","starRating":"ONE","comment":"I will never go back here and waste my money again. I cannot believe what a rip off this place is. I just picked up my new glasses last weekend and when I wear them at night there is a reflective glare that repeats across the entire lens. I called them and told them they wanted to recheck my eyes they told the glare is from working on a computer all day. Funny enough with this new prescription I ordered two other pairs of glasses online for maybe an 8th of the price and they do not have a glare neither do the pair that I had previously to the new pair so very clearly there is an issue with these lenses 4 other pairs of glasses I wear don't have the glare. This is also the second time with this company that I have had major issues with the glasses the last time the prescription was way off and I could never adjust to it, for 3 years I never got used to it but their advice was well just give your eyes time to adjust. 3 years later ... still an issue. Each pair after insurance has cost me close to $300. Go literally anywhere else you are more likely to get correct prescription, correct lenses, at a quarter of the price.","updateTime":"2024-01-27T19:35:36.617005Z"},{"reviewer":"Addison Wathen","starRating":"ONE","comment":"Went in to get an eye exam for contacts. Their doctor recommended a brand that I was unfamiliar with but I took his advice and tried them. They were uncomfortable and dried out quickly so I asked for a different brand when I was ready to order my contacts. They informed me that to change brands(not perscription) they said I would have to pay for a second eye exam. I spoke with the manager Deborah and she refused to provide any help or adjustment and then gaslighted me by saying “it’s the same as going to a doctor when they charge you every time you go in”. Just zero empathy. I couldn’t believe it since I was using a trial pair of contacts from them and now I have to pay almost $200 extra when they could easily switch the brand. I would highly recommend to pick a different provider.\n\nUpdate-\n\nMessage to owner-\n\nThank you for changing your initial response. Was amazed that a business would divulge those things.\n\nFor everyone else. Look at the responses if it’s a negative review. They have no problem showcasing your info.","updateTime":"2024-01-22T06:35:40.381597Z"},{"reviewer":"Shaun Kruger","starRating":"FIVE","comment":"I needed new glasses and I didn’t find anything at my regular optometrist’s office. I decided to check out Pearle Vision to see what they had. Once I found frames I liked it only took 15-20 minutes for them to look up my insurance, help me select my lens options, and complete my order.\n\nThey told me to expect my glasses to be ready in 7-10 business days and they were ready to be picked up only 6 days later. The whole process for getting these glasses was easy.","updateTime":"2024-01-07T05:13:28.986689Z"},{"reviewer":"Dan Davis","starRating":"ONE","comment":"So I have used these guys for at least 5 years, with a pair of 500.00 to 700.00 glasses pretty much every year. I have always bought the premium lenses, with all the add ons etc. I have also always bought the warranty that replaces them if you scratch or break them or whatever. Well this year I decided to get my glasses replaced by the warranty, as I have done several times through the years, and I found out that the person who was taking care of me apparently did not add the warranty to my glasses. So I was told by the manager that they couldn't help me as they have no record of me purchasing a warranty. Maybe they could have looked back through the records and seen that I have always bought the warranty, and I don't know maybe figured I would have continued to to do so and made good on it. I mean really it's a pair of lenses, I am pretty sure those are very little cost to them. It seems like business have no issue taking your 5-700.00 every year, as long as it's smooth sailing and nothing goes wrong. But as soon as someone screws up, you are pretty much down the road kicking rocks. Does it really seem that far fetched that an employee screwed something up and didn't put the warranty on there? I guess at the end of the day it's my fault for not checking the receipt closely, but it would be nice if you got more than a sorry, we can't help you after giving someone your business all those years.","updateTime":"2024-01-06T20:00:35.017929Z"},{"reviewer":"JEFF REMUND","starRating":"FIVE","comment":"I was unable to go with my wife to her appointment. Employee Arlo kept in touch with me for a couple of days to update and complete new insurance benefits. She could have just billed us the full amount yet worked with us.\n\nShe even let me know that my wife was currently at her appointment. My wife is disabled.\nHer follow up and prompt replies or more than I could ever expect!","updateTime":"2024-01-02T20:17:51.823870Z"},{"reviewer":"David Funari","starRating":"FIVE","comment":"The staff and eye doctors are extremely well trained and very helpful!","updateTime":"2023-12-22T22:09:55.515301Z"},{"reviewer":"Jan B","starRating":"FIVE","comment":"Arlo, at the Pearle Vision on Winchester St, was outstanding in helping me get a new pair of glasses. She was knowledgeable of the products, patient while I made selections and understanding when I changed my selections.","updateTime":"2023-10-18T19:42:47.562327Z"},{"reviewer":"Felix montanez","starRating":"FIVE","comment":"Awesome experience, very professional","updateTime":"2023-09-22T17:53:18.718386Z"},{"reviewer":"Colten Manns","starRating":"ONE","comment":"At first glance and impressions this was a first choice for many I am sure including my self. Arlo was very helpful at the front desk upon first visiting this optometrist. As was Brenda the manager.\nI received awesome care on the clinical side as well as the sales side from the front desk. The issue arose after spending over 1100 dollars on a pair of Gucci frames. Then being sold on all the bells and whistles, anti glare, scratch resisting lenses, plus transitions, and including the Pearle Eyewear Protection Plan (PEPP). Which was heavily sold to me because of the cost of the frames and lenses them selves. Jump forward less than a month and half. I have a Burmese puppy that got ahold of my glasses. Scratching the lenses a bending the left arm of the frames. Upon bringing them in to Pearle. I was greeted once again by Arlo. Who recognized me from about a month or so ago. Since she was the one that had helped me out with the initial sale and and sold me on their warranty program or (PEPP). As we sat down to look up my account she realized she had forgot to charge me for the (PEPP) coverage, at the day of sale. Simple mistake since we had sat and talked about work, and how her mother used to work at the same company I work for. Brenda hearing us comes over to the desk that Arlo is helping me at and asks very sternly. \"What's the problem?\" Arlo full heartedly admits that she remembers me coming in. She also states she remembers me asking for all the bells and whistles to her manager Brenda. Brenda responds with \"well now we are out the 800 dollars for the frames\" she then looks at me and says \"Do you have a receipt ?\" Arlo trying to tell her that its her mistake for forgetting to add the insurance on to the initial purchase. Brenda responds with \"well once you walk out the door they are sold theirs nothing we can do.\" I explain the situation mentioned above to Brenda and she responds with. \"If you had paid our tills would have been over at the end of that day and we would have caught it\" completely ignoring the fact that her employee had explained the situation and admitted fault. Instead of trying to rectify the problem. She then turns to me again. After I sat and observed her exchange with her employee. \"Well you didn't pay for it the best we can do is give you a discount on a new pair of frames.\" At this point the other front desk gentlemen and Arlo are both Staring at Brenda in disbelief.\n\nLong Story short if you want quality lux frames and quality service to match it. Spend your well earned money and your valuable time else ware. You will be treated with more competence and respect.","updateTime":"2023-09-19T21:50:57.442119Z"},{"reviewer":"imafuckingtrashbin","starRating":"FIVE","updateTime":"2023-08-08T21:00:13.800892Z"},{"reviewer":"Molly Hames","starRating":"TWO","comment":"Doctor was late for visit When he did show up he saw me for about 10 minutes and then left. I wanted to get contacts but he was adamant about glasses. I was told they would come in 7 to ten days and it's been over that and they still haven't come. The office staff was incredibly friendly and helpful","updateTime":"2023-07-21T16:47:40.356352Z"},{"reviewer":"Maria Vivas","starRating":"FIVE","comment":"Pearle Vision was great and the service was great!","updateTime":"2023-07-11T22:20:33.613458Z"}]
