[{"reviewer":"NIGHHTMRE","starRating":"FIVE","comment":"Athena was very helpful and treated my frames with a lot of care","updateTime":"2026-03-09T21:12:01.770878Z"},{"reviewer":"Frank van den Harst","starRating":"FIVE","comment":"Athena is the best!","updateTime":"2026-03-07T20:41:45.253823Z"},{"reviewer":"Katie Do","starRating":"FIVE","comment":"Athena is amazing! Very professional, friendly, and always does a great job. I’m always happy with the results. Highly recommend!”","updateTime":"2026-03-05T00:04:45.730082Z"},{"reviewer":"Brian Nguyen","starRating":"FIVE","comment":"Athena is amazing! Our family came just to see her every year for over 10 years. Highly recommended to come to this place","updateTime":"2026-02-28T20:48:57.163236Z"},{"reviewer":"andrei miclaus","starRating":"FIVE","comment":"Athena was very very helpful, gave us excellent service, I would recommend her to anyone that visits Pearle Vision","updateTime":"2026-02-23T20:51:27.512440Z"},{"reviewer":"Z K","starRating":"FIVE","comment":"Thank Athena replacing my nose pads for me","updateTime":"2026-02-20T22:42:53.799002Z"},{"reviewer":"Hoa Nguyen","starRating":"FIVE","comment":"We’re been follow Athena for over 12 years at this location. So happy she is back!!! Most definitely will tell all my Boeing co-worker to come to see her","updateTime":"2026-02-12T19:13:01.690940Z"},{"reviewer":"Vincent Berthillot","starRating":"FIVE","comment":"Amazing experience thanks to Irina!!","updateTime":"2026-01-24T19:29:36.108430Z"},{"reviewer":"Lily Xing","starRating":"FIVE","comment":"I had a wonderful experience at this optical store thanks to Athena who helped me choose my glasses. She was incredibly patient, took the time to answer all my questions, and made sure I felt comfortable and confident with my selection. Her customer service skills are outstanding—friendly, professional, and truly caring. I really appreciate her help and highly recommend this store because of her excellent service.","updateTime":"2026-01-23T22:35:26.034969Z"},{"reviewer":"Ying-Fang Lai","starRating":"FIVE","comment":"Athena has been very helpful in choosing the best styles and discounts for me. Will come back!","updateTime":"2026-01-23T20:53:08.873645Z"},{"reviewer":"Caren Chen","starRating":"FIVE","comment":"Awesome. Athena fixed my glasses in a jiffy!","updateTime":"2026-01-17T23:22:01.497961Z"},{"reviewer":"Kimberly Lally","starRating":"FIVE","comment":"Athena stepped up and took care of my baby sister's glasses repair. Irina, the other staff member was warm and welcoming.\n\nI've no doubt that this wonderful will take care of your needs.","updateTime":"2026-01-16T20:27:15.200795Z"},{"reviewer":"J C","starRating":"FIVE","comment":"Thank you for your kindness and help!","updateTime":"2026-01-16T20:24:59.565267Z"},{"reviewer":"Missy Couch","starRating":"FIVE","comment":"Athena was extremely helpful adjusting my glasses and answering my questions","updateTime":"2026-01-16T19:29:48.143311Z"},{"reviewer":"Dan Heller","starRating":"ONE","comment":"This is for factor Square. I came for a recheck to see the main doctor yesterday and she couldn’t have been more bothered by my coming back. It made me very uncomfortable as a patient and a customer you tell me that if something doesn’t feel right, I can come back and get a recheck. I did that and I got attitude. You can be assured that I will not return. i’m sure you’re very sorry Dr. Lee needs an attitude check","updateTime":"2026-01-10T19:45:13.078842Z"},{"reviewer":"Joe","starRating":"FIVE","comment":"I have used them 3 times for 3 different eyeglasses. All great. They accept VSP. Great staff. Athena(If I remember her name correctly) was so nice to my daughter who got her first prescription eyewear done today. I really appreciated that.","updateTime":"2025-12-21T01:18:57.066678Z"},{"reviewer":"hieu le","starRating":"FIVE","comment":"Athena & Irina are the best customer service I've ever received anywhere","updateTime":"2025-12-17T00:44:05.128330Z"},{"reviewer":"Michael Schiller","starRating":"FIVE","comment":"Athena was absolutely incredible. Great customer service. Took care of all my needs and answered all my questions.","updateTime":"2025-12-08T18:28:04.274442Z"},{"reviewer":"1951Huong","starRating":"FIVE","comment":"I stopped by PEARLE VISION at 3923 Factoria Square Mall to look for a new glasses frame, and ATHENA provided exceptional service from start to finish.\n\nATHENA was incredibly helpful, patient, and knowledgeable; guiding me in choosing the right frame and walking me through the entire insurance process with ease.\n\nHer professionalism and friendliness made the experience so smooth.\n\nThank you, ATHENA, for going above and beyond!\n\nHighly recommend her!","updateTime":"2025-12-02T20:06:43.310391Z"},{"reviewer":"Steven Taylor","starRating":"FIVE","comment":"Athena was extremely kind and helpful with adjusting my glasses. Lovely customer service!","updateTime":"2025-11-28T21:17:46.733344Z"},{"reviewer":"Yulia Zhezhel","starRating":"FIVE","comment":"So nice and helpful stuff. Thanks to Irina and Athena for their work.","updateTime":"2025-11-21T19:54:50.957894Z"},{"reviewer":"Legal Lady","starRating":"FIVE","comment":"Stopped by Pearle Vision for an eyeglass repair. I was greeted by Athena who was super professional and helpful. Thank you, Athena!","updateTime":"2025-11-20T21:08:46.550636Z"},{"reviewer":"Rey Dela cruz","starRating":"FIVE","comment":"Athena the firts time i neet her fir my eyeglass repair and she did im happy a lur that so i give her an excelkent score of 10","updateTime":"2025-11-19T00:50:42.179820Z"},{"reviewer":"Joyys","starRating":"FIVE","comment":"Athena & Irina are the best!!!","updateTime":"2025-11-13T22:57:51.905747Z"},{"reviewer":"Rachael Chan","starRating":"ONE","comment":"The 10min policy is a joke. They don’t check you in at the 10min mark.","updateTime":"2025-11-13T19:44:35.751960Z"},{"reviewer":"Danny Fung","starRating":"FIVE","comment":"Athena was great and very helpful","updateTime":"2025-11-05T15:52:40.446275Z"},{"reviewer":"Robert Epstein","starRating":"FIVE","comment":"I didn’t even buy my glasses at the Pearl Vision store in Factoria Mall but Katie repaired my prescription sunglasses at no cost to me. That’s what I call great service. Thank you Katie.","updateTime":"2025-10-30T23:04:22.817732Z"},{"reviewer":"kisean nathan","starRating":"FIVE","comment":"Great service. Worked with Asra, and she was pleasure and extremely knowledgeable.","updateTime":"2025-10-22T01:03:00.566098Z"},{"reviewer":"Grant Wu","starRating":"FIVE","comment":"adjusted glasses yay","updateTime":"2025-10-11T19:24:45.522790Z"},{"reviewer":"Sarah Zhang","starRating":"FIVE","comment":"Athena is very helpful helping my mom adjust the frame.","updateTime":"2025-10-09T23:14:28.231448Z"},{"reviewer":"Renee Yu","starRating":"FIVE","comment":"Athena is amazing at repairing my favorite sunglasses!","updateTime":"2025-10-09T22:02:22.796711Z"},{"reviewer":"Janice Kao","starRating":"FIVE","updateTime":"2025-10-07T23:03:20.416722Z"},{"reviewer":"KIMTHOA NGUYEN","starRating":"FIVE","comment":"Our family has come to the Pearle Vision at Factoria Mall in Bellevue for many years and always happy with the sevices. Especially Athena and Asra, they are very nice, and helpful, they even offer the fix a few pair my old glasses.","updateTime":"2025-10-07T21:06:50.894044Z"},{"reviewer":"Kat","starRating":"FIVE","updateTime":"2025-10-03T23:38:31.043834Z"},{"reviewer":"Hasan Utku","starRating":"FIVE","updateTime":"2025-09-21T06:25:54.606757Z"},{"reviewer":"Alan Lai","starRating":"FIVE","comment":"Athena has been very professional and patient with my need. I recommend her highly for any vision issues and glasses. You won’t be disappointed.","updateTime":"2025-09-17T19:11:02.791166Z"},{"reviewer":"Chris Rodriguez","starRating":"FIVE","comment":"Athena was so helpful!","updateTime":"2025-08-29T22:58:21.066504Z"},{"reviewer":"Paul Groesbeck","starRating":"FIVE","comment":"Athena was excellent, great customer service!!","updateTime":"2025-08-29T20:24:37.357315Z"},{"reviewer":"Ron Hofilen","starRating":"ONE","comment":"Athena asked for a review prior to assisting me. Others who have worked at this location warrant high praises. Those who seek reviews to provide a service need to be spoken to by management. Will visit another Pearl or another store before ever returning here for help","updateTime":"2025-08-28T18:50:48.113945Z"},{"reviewer":"Eric Rice","starRating":"FIVE","comment":"The staff here was very helpful and pleasant","updateTime":"2025-08-18T21:00:55.375670Z"},{"reviewer":"Anthony Rowe","starRating":"FIVE","comment":"Athena was awesome and reshaped my glass free of charge! She did really fast too. I would highly recommend! -cheers","updateTime":"2025-08-15T00:17:38.243233Z"},{"reviewer":"Jacqueline S.","starRating":"FIVE","comment":"Athena was super helpful today! Thank you so much!","updateTime":"2025-08-11T17:10:17.039441Z"},{"reviewer":"Archana Sinha","starRating":"FIVE","updateTime":"2025-08-05T16:50:32.894875Z"},{"reviewer":"kevin hoang","starRating":"FIVE","comment":"Athena was very helpful.","updateTime":"2025-07-31T22:26:19.870184Z"},{"reviewer":"Lissie Li","starRating":"FIVE","comment":"I love this store! They are so generous and gentle. They helped me fixed my sunglasses even I didn’t originally purchased from here. I will definitely come back. Be their customer and tell my friends about it. Five star and they literally make my day! And thanks to Asra a lot! 🥰🥰🥰🥰🥰🥰🥰🥰","updateTime":"2025-07-30T00:21:50.433474Z"},{"reviewer":"Ilona Leclerc Devillard","starRating":"FIVE","comment":"I went to this store with my friend to ask if they had a screw to fix her sunglasses that broke earlier today. The who lady who helped us is named is Asra :) Made our day!","updateTime":"2025-07-30T00:21:14.303067Z"},{"reviewer":"Tiffany Lee","starRating":"FIVE","comment":"Wonderful customer service from Athena and Irina ~ thanks so much! Would definitely recommend this team :)","updateTime":"2025-07-25T17:18:12.531956Z"},{"reviewer":"Wisdom Seeker","starRating":"FIVE","comment":"Athena","updateTime":"2025-07-23T22:30:03.018039Z"},{"reviewer":"Devon Tang","starRating":"FIVE","comment":"Athena was friendly and helpful!","updateTime":"2025-07-23T21:23:56.822206Z"},{"reviewer":"Maple","starRating":"FIVE","comment":"I asked to help me to adjust my sun glasses and they provide a good service","updateTime":"2025-07-23T20:58:37.228932Z"}]
