[{"reviewer":"Bernadette Dickie","starRating":"FIVE","comment":"I was very impressed by how patient and kind the Dr. was at Bellevues Pearle Vision, he really helped me understand all the questions I had about contacts and my Vision health. I would 100% recommend Bellevue Pearle Vision to my family & friends! I felt so much better after the appointment.","updateTime":"2025-07-22T12:42:10.104686Z"},{"reviewer":"Nancy Chaves","starRating":"FIVE","comment":"The first to really get my prescription that I don’t have to complain in over 15 yrs dealing with my complex eye condition","updateTime":"2025-07-22T11:06:30.699665Z"},{"reviewer":"Yingrong Chen","starRating":"ONE","comment":"The prescription they gave me was wrong, I am -3.25 and -4.0 but they gave me -4 for both. I am always dizzy for half a year.\n\nthe place smell like cigarettes and the doctor (Yi Li) keeps adding more fees that wasn’t communicated before.","updateTime":"2025-07-02T05:20:18.990949Z"},{"reviewer":"Maia A","starRating":"ONE","comment":"Appalling customer service! Spend your money somewhere else. I purchased frames at different locatoon but since this location was closer to me, I was told I could come in here to get the frames adjusted. I told the older lady who helped me today (May 3rd) said that the sides of the frame were squeezing my face and giving me a headache. She asked why I bought them if they hurt. I responded that I didn't notice this issue until I received the glasses and started wearing them for longer periods of time, instead of just trying them on at the store. She told me there wasn't much she could do because the frames are hard to adjust without the lenses falling out. She loosened them a bit but when I said they still hurt she told me I should've picked a a frame that was narrower. \"The lenses are heavy and the sides of the frame have to be tight to hold it in place. That's why we always tell people with high prescriptions to pick narrower frames.\" I mentioned I wasn't told that at the other location. I then asked if I was within the 30 days of purchasing the new frame style, I could return them and get my benefits back so I could go find buy glasses I could actually wear. She told me \"it's not very nice. They already re-styled you and tried to help you. In my store, we've never had a customer do this.\" She told me to go back to the original store and talk to the manager. I left. The way she spoke to me was totally unacceptable and I will never return to this location.","updateTime":"2025-05-03T22:38:58.868176Z"},{"reviewer":"Jezebel Blessing","starRating":"FIVE","comment":"It was easy to make my appointment online. The exam was pleasant and I felt like the doctor cared about giving me a good experience. Lots of frame choices in my price range. I recommend Pearle Vision.","updateTime":"2025-02-23T16:01:15.366405Z"},{"reviewer":"Scott R","starRating":"ONE","comment":"I had stepped on my frame less glasses and the nose pad broke off and one of the lenses fell out as the fishing line like plastic wire had snapped, I went into this store ( franchise) 2.7.25 , (which is were I purchased them from) to see about having them repaired, I was told they were not repairable. The Dr. didn't even pick them up, I was stunned, as I know the nose piece could be replaced and figured this fishing line like wire should have been able to be replaced, but who am I to disagree with him.\n\nSo today 2.10.25 I went to another pearl vision (corporate) and when I asked (I always like to get a 2nd opinion) she said sure that's simple, and within 10 mins it was repaired and I wasent charged a thing. The rep at the 2nd store did all of this right in front of me and even provided me (for free) a small tool (the one she used) to use to slide that plastic wire back into place on the lense.\n\nI was so thankful. I will now be giving my business to the store I visited today in Factoria mall in Bellevue.","updateTime":"2025-02-11T00:53:08.429242Z"},{"reviewer":"Brooke Drake","starRating":"FIVE","comment":"Very kind people and helpful!","updateTime":"2025-01-02T06:52:53.189594Z"},{"reviewer":"Hadi Alhussieni","starRating":"FIVE","comment":"Dr. Lee corrected a mistake in my previous prescription and my lenses are clearer than ever. He explains everything well and is skilled.","updateTime":"2024-11-09T05:16:41.549139Z"},{"reviewer":"MARGARET LARROUSSE","starRating":"FIVE","comment":"Dr. Lee was great. He's very competent, explains everything and just makes you feel relaxed and confident!","updateTime":"2024-07-18T20:55:23.254939Z"},{"reviewer":"Don Lyman","starRating":"FIVE","comment":"Fantastic service, answered my questions about the difference in lenses. Glasses arrived well within the promised delivery date. Thank you for helping me through the entire process.","updateTime":"2024-01-23T17:49:09.782603Z"},{"reviewer":"Giri S","starRating":"FIVE","updateTime":"2023-12-30T22:59:12.089886Z"},{"reviewer":"Ann Wurtzbacher","starRating":"ONE","comment":"This has the worst receptionist I have ever been in contact with. She was rude and hung up.on me.","updateTime":"2023-11-04T19:36:01.324402Z"},{"reviewer":"S Lea","starRating":"FIVE","comment":"Not sure what the negative reviews are about, but I’ve generally had a good experience in the two times I’ve been here in the past couple years. Dr. Lee is friendly, helpful and seems knowledgeable and trustworthy. My experience with the staff has been pleasant too.","updateTime":"2023-10-09T20:01:10.363079Z"},{"reviewer":"Serena Rae","starRating":"FIVE","comment":"They have always been quick, professional and very friendly.","updateTime":"2023-03-24T23:50:35.997950Z"},{"reviewer":"Kevin Shilbhadra","starRating":"FIVE","comment":"My wife needed to get her eyes checked and we called a few places on a Saturday. Some had an appointment 2 months in the future, some had appointments 2-4 weeks in the future. This Pearls Vision however, had an appointment the next day. We took an appointment with Dr. Le and we are glad and thankful to have gotten an appointment with Dr. Le.\n\nHe is kind, considerate, thoughtful and helpful. He helped us save a lot of money by letting us know that we have a VSP plan through my employer, rather than having us go through our insurance and paying 2-3x that amount. He made our overall experience so much more better than previous Vision stores we’ve been to in Seattle.\n\nWe highly recommend Dr. Le. ☺️","updateTime":"2023-02-04T08:19:07.104561Z"},{"reviewer":"Cindy Rose Tilley","starRating":"FIVE","comment":"Dr. Lee was so knowledgeable. He listened to my concerns and offered great advice and solutions. I ordered glasses and contacts. I would recommend.","updateTime":"2023-02-02T16:40:05.340715Z"},{"reviewer":"Lauren Kenney","starRating":"FIVE","comment":"Dr. David Lee was fantastic and fast. He helped me find my ideal prescription lens in 10 mins. I was also very impressed with the amount of options. The other eye clinics I've been to in the past had maybe 30% of what they had. Dr. Lee also was helpful getting me the best price with my insurance because price was a concern for me","updateTime":"2023-01-17T17:55:36.529970Z"},{"reviewer":"Andy Hsu","starRating":"ONE","comment":"Worse experience here. The Optometrist use your old glasses to exam your eyes. No eyes dilation. Charge Fitting Contact Lens fee but never check your eyes with contact. Glasses was wrong prescription. 1st time Can't see better than my old glasses. 2nd time I see double vision. The manager tries to tell me is my fault. Oh yeah, and Double charge same item twice. Said I will get$100 credit but then never honor it. DO NOT GO THERE. EVERYTHING is wrong here. I just want make sure everyone don't go here. horrible experience. I just realize I got a message from someone reading his review and send me a message. \"Andy, you got BIG Pupil\" I didn't know this optometrist violate my privacy, tells everyone here my eyes have large pupil. HIPPA Violation.","updateTime":"2022-11-29T06:35:32.662510Z"},{"reviewer":"mahnaz akbari","starRating":"TWO","comment":"Generally horrible experience!\nI went to this place with a prescription for glasses from another place. She immediately hated it. Started giving me hard time. I asked for the progressive pair, she said that a doctor has to turn this prescription to progressive one. I went back to my doctor, and they explained to me how wrong she was, still they gave me the progressive prescription. After she send me back and forth several times. She finally, agreed to make me a pair of glasses. It came back and of course it was useless. The glasses made everything look wavy. It was horrible. At first, she didn't want to take the responsibility. I took the original prescription to another store(another brand), and they immediately were able to turn it to progressive prescription. The new set of glasses from other store worked great. So I went back to Pearl Vision lady and told her the story. I was so upset that she doesn't know enough technically and gave me so much hard time. She changed the lenses for me after I pressed her hard. Still not working well. After spending almost $500 on Pearl Vision glasses, I gave up and went to other store. Such a shame for this store. Customer service wasn't good either. Will never go back.","updateTime":"2022-05-24T14:55:53.715958Z"},{"reviewer":"Jagz G","starRating":"ONE","comment":"Rude reception. Terrible they don't want to treat me nice. They don't show interest in selling glasses. Will never go there.","updateTime":"2022-05-18T01:34:32.156600Z"},{"reviewer":"Mark","starRating":"ONE","comment":"Terrible, rude and would not help us buy glasses. Clearly they don't need or want business.","updateTime":"2022-04-23T21:07:35.412980Z"},{"reviewer":"Amanda Isherwood","starRating":"FIVE","comment":"Great customer service! Very pleasant and helpful staff.","updateTime":"2022-04-22T21:04:39.027229Z"},{"reviewer":"Laura Gomez","starRating":"FIVE","updateTime":"2022-02-08T22:47:37.441159Z"},{"reviewer":"Kira","starRating":"FIVE","updateTime":"2022-01-26T03:33:47.343242Z"},{"reviewer":"Hannah Marie Adams","starRating":"FIVE","comment":"Everyone was very friendly and patient! Great experience getting an exam and new contacts. They helped me figure out my insurance even though it was really complicated, get the best deal on the contacts I wanted, and were easy to have a conversation with. I highly recommend Dr. Li!","updateTime":"2022-01-21T23:36:09.777273Z"},{"reviewer":"Nicholas Hines","starRating":"FIVE","updateTime":"2021-12-21T00:42:14.786756Z"},{"reviewer":"Nanette C.","starRating":"FIVE","comment":"This is my new spot for eye wear and optometry needs, you've got to go see these people they're wonderful!!!","updateTime":"2021-11-10T00:10:27.381556Z"},{"reviewer":"Chuchay Dabalus","starRating":"FIVE","updateTime":"2021-10-07T02:28:01.544701Z"},{"reviewer":"Shivani Garg","starRating":"FIVE","comment":"Excellent service !! I would love to go Pearle vision for my eye related problems. The doctor is very professional and help you to understand if something is wrong.","updateTime":"2021-07-12T15:29:46.932075Z"},{"reviewer":"Xavier Dominicci","starRating":"FIVE","comment":"Great service and I got glasses that really served my needs","updateTime":"2021-07-01T22:36:06.534010Z"},{"reviewer":"Jonathan Beskin","starRating":"FIVE","comment":"Great service, great glasses, inexpensive, and works with VSP. Another firm spent 6 months and 4 pairs, all bad. This Pearls Vision did an outstanding job the first time.","updateTime":"2021-06-07T01:19:38.820985Z"},{"reviewer":"pkingnoob101","starRating":"FIVE","updateTime":"2021-05-28T21:51:48.444034Z"},{"reviewer":"Weber H","starRating":"ONE","comment":"One of the worst and most mean service ever. It’s already ridiculous how their prices are way higher than other places with the exact same glasses, but insinuating customers’ social status and income level is beyond unacceptable.","updateTime":"2021-03-19T20:58:09.873289Z"},{"reviewer":"kisecu Pan","starRating":"ONE","comment":"Worse experience here,if I could give 0 star, I must do that. Terrible service,unprofessional, not respect customer\nDefinitely not recommend","updateTime":"2020-10-31T05:12:50.757952Z"},{"reviewer":"Wei Max","starRating":"ONE","comment":"This is a review regarding my March 2019 eye exam. I have 2 major complaints regarding Li Yi?:\n1. The visit took me 30 minutes, 28 minutes waiting and 2 minutes examine. During the fast process of examination, he was pushing and pressuring me to purchase frame and lens at his store. Maybe I'm an easy target. I gave up complaining even other optometrist would do a much thorough exam for about 15-30 minutes.\n2. The prescription would expire in just 1 year. Every other optometrist gave me a prescription with 2 year validity. This is the way he pushed me to back to his store for another exam. However, this is super inconvenient.","updateTime":"2020-06-01T03:34:59.609927Z"},{"reviewer":"Trudy Damas","starRating":"FIVE","comment":"I was very impressed by Gina here at Pearl Vision she was genuine and sweet from the minute I walked in! I was not planning to purchase my new glasses that day but Gina helped me pick out the perfect pair with out spending a fortune! They have definitely earned a new patient!","updateTime":"2020-03-06T17:30:03.594168Z"},{"reviewer":"Sally W","starRating":"ONE","comment":"Service is so bad. I have been a client with Lynwood branch for a number of years, and they are much better than the Bellevue branch.","updateTime":"2020-02-22T01:49:15.578615Z"},{"reviewer":"Skanth Ganesan","starRating":"FIVE","updateTime":"2019-12-14T21:10:43.420057Z"},{"reviewer":"Albert Haerr","starRating":"THREE","updateTime":"2019-10-14T03:27:15.210066Z"},{"reviewer":"Stephanie Thomas","starRating":"FIVE","comment":"I've been getting my eyes checked here for the last three years. My prescription has been right on each time and gave me full disclosure about some challenges I might face with my prescription (with suggestions to avoid issues). I think the pricing here is reasonable and the lady that I worked with on choosing my glasses and getting the fittings done, has great recommendations. When I went to pick my glasses this time, I knew exactly what would work and look great since she gave me great advice the last couple of years (So sorry that her name is escaping me right now!)","updateTime":"2019-08-20T00:26:23.484109Z"},{"reviewer":"Peter Fink","starRating":"FIVE","comment":"Dr. Lee and his associate were very friendly and helpful. I highly recommend them.","updateTime":"2019-08-19T21:43:11.849214Z"},{"reviewer":"Sunjoli A","starRating":"FIVE","updateTime":"2019-08-16T00:17:35.329478Z"},{"reviewer":"Anna Marie Griebel","starRating":"FIVE","comment":"Being new to the area, I stopped in because of location. However... I will be a RETURNING CUSTOMER because of high quality care, excellent customer service, and friendly staff. I got exactly what I wanted, with a prescription that was corrected so that my vision is better than ever, and left smiling because they made me feel welcomed to my new city. Unexpected pleasant surprise!","updateTime":"2019-08-08T18:36:28.665317Z"},{"reviewer":"Tiffany Malicoat","starRating":"FIVE","comment":"We LOVE Doctor Lee and his team! They are great and even worked well with my youngest son during his exam. We were told that our eldest son could take or leave glasses due to his “just under perfect vision”. They also remembered me name and recognized me when I went back several months after my own appointment to take my children to their appointment.","updateTime":"2019-08-03T02:38:09.911793Z"},{"reviewer":"Alexandria Trujillo","starRating":"FIVE","comment":"I've been coming here for my eye appointments for 3 years now and I couldn't be happier. The doctor is professional and explains everything clearly and the staff are all friendly and helpful. Once I was trying on a frame and she pointed out one I hadn't seen that was identical, but half the price! I've never had an issue with scheduling my appointments and they also automatically schedule me an appointment for next year a year out, which is a godsend to someone like me who will never remember to do it. AND they ship my contacts to my house for free. It could not be easier.","updateTime":"2019-08-03T00:52:40.819906Z"},{"reviewer":"Noemi Erickson","starRating":"FIVE","comment":"The owner of the eye clinic , Gina, was very accomodating. She repaired two of my glasses , free of charge! Decided to get my prescription glasses and Prada sunglasses from them. Excellent clinic that provides excellent care!","updateTime":"2019-08-02T21:11:57.722933Z"},{"reviewer":"N Holly","starRating":"FIVE","comment":"Been a customer with this place for the past 3 years, own two designer glasses and never had any issues! The business has convenient work hrs on evenings and even a weekend! Great customer service, even before closing/ running late, I was able to come in and still be seen, flexible and understanding staff and convenient location. Great choice of designer brands and/or basic eyewear. Overall, good experience!","updateTime":"2019-08-02T11:31:57.624195Z"},{"reviewer":"Renee McLoughlin","starRating":"ONE","comment":"This establishments review is generous at 2.9 stars. The staff at this location charged me for my eyeglasses and then called an hour later demanding $115 to be paid additionally. DO NOT use this business for any insured vision plans!","updateTime":"2019-06-29T22:09:29.593837Z"},{"reviewer":"Gentry Mcgrath","starRating":"FIVE","comment":"Dr. Lee and his associate were quite helpful and on time. I was able to have my exam on Sunday afternoon, which was very easy for my schedule. Dr. Lee answered every question I had, even a question I had about a patient of mine who was having a flashing light appear in his peripheral vision. I would recommend Dr. Lee and his professionalism to any family member, friend or coworker.","updateTime":"2019-04-29T04:33:50.095987Z"},{"reviewer":"Ro Li","starRating":"TWO","comment":"We should have known that most of the businesses with bad google reviews are actually bad. But we still took the chance because we thought hey it's an optometrist how bad can it be.\nTurned out it's bad. The optometrist himself is alright. Although he was trying to charge us a $50 fee for \"contact training\" on top of the fitting fee, at least he was polite throughout. His assistant, however, has quite some attitude that would make DMV employees look like 5-star hotel staff. She is \"you have to gladly pay me no questions asked or get lost\" type of deal. She literally told us every optometrist in this country charges \"training fee\" in additional to the fitting fee.\nSo, we walked out and turned left to the optometrist next door. And surpise surprise they don't charge training fee next door, just like my sister's and every other optometrist in this country.","updateTime":"2019-01-14T03:49:57.832514Z"}]
