[{"reviewer":"jeff angell","starRating":"FIVE","comment":"Maddie helped me this afternoon. She is an excellent example of how Customer Service should be done.\n\nExtremely knowledgeable and patient with me. She had a store full of customers but didn’t make me feel rushed or uncomfortable.\n\nA great asset.","updateTime":"2026-02-08T00:28:29.073392Z"},{"reviewer":"Natalia Harris","starRating":"TWO","comment":"They never call you back... I had a good in person experience, but when I call to order contacts or make an appointment, they never answer or call me back.","updateTime":"2026-01-23T22:46:53.717357Z"},{"reviewer":"Avy Estrada","starRating":"FIVE","updateTime":"2026-01-15T22:39:44.499296Z"},{"reviewer":"Harsimran Kaur","starRating":"ONE","comment":"Idk, I wouldn't go here again. --> I went here because the reviews were fairly decent but I personally had a nightmare of an experience. I came in for an eye appointment and contact fitting. The doctor was very speedy and told me my number had increased and based on that I got trial contacts (and a new prescription to take to Costco to get things ordered/underway). I tried the trial lens for some time and then I went out of town and I experienced serious vision problems there. When I went back to the eye doctor I was told that my prescription was increased by too much (it was overcorrected) and it should be lowered. He lowered it below my old prescription (the one I came in with on day 1 - note that during my first visit I had told him that my vision was worse so decreasing it to below that would obviously not work but he told me to try it anyways). After I tried the trial contacts, I went back because I needed that prescription increased (obviously) and I saw another doctor who did increase my prescription and changed the brand of contacts. During all of my appointments I also said that my glasses prescription should be looked at again as well because I wasn't sure if that needed to changed too - they did not really pay attention to that prescription. They gave me a set of trial lens that was a slightly lower prescription because they don't carry high prescription in clinic, which is understandable and I was told that they would message me when they received the trial lens order for my new \"higher\" prescription. I waited to received a call but about a week and half later, I received no call from them, and eventually I messaged them and they said I could come pick them up, they're here. Which was kind of annoying because I was waiting for them to call me, as instructed to me by the doctor. Anyways, so I switched the lens brand and got a new prescription but after another set of trial lens, I could tell the prescription still needed fine tuning so I had to reschedule an appointment. When I went in for this appointment the physician was EXTREMELY rude, she 100% put the blame on me for not figuring it out if they worked or not and for going out of town. I told her all of the issues that I had been having because of the overcorrection then the undercorrection when I clearly stated in my appointment that I don't want to undercorrect because I can't see out of my old prescription. I work in healthcare and to be honest, I would never treat a patient like the way she treated me and most patients do not advocate for their rights during appointments anyways and this was just a super aggressive, demeaning, condescending appointment over all - if I did not work in healthcare I think I would not have advocated for myself. Anyways, they offered to give me a discount for a new contact fitting and completely new eye exam but I think I will be trying out a new clinic because of this experience and I hope it goes better! :)","updateTime":"2026-01-08T01:18:04.364123Z"},{"reviewer":"Elton Chan","starRating":"TWO","comment":"In my interactions I believe they limited my options (with the excuse that insurance limited it) so that they can upsell a more expensive option - that I had purchased a more expensive set of frame and lenses only for those lenses to be replaced anyways. I'd suggest that you find another location.","updateTime":"2026-01-05T23:27:42.251508Z"},{"reviewer":"Irene Guyette","starRating":"FIVE","comment":"Roma at the Alderwood Mall location helped me choose new frames and recommended a new lens which I am excited about. Roma was professional and friendly, will definitely recommend!","updateTime":"2026-01-01T00:54:40.319743Z"},{"reviewer":"Sajal Narang","starRating":"FIVE","comment":"They were busy so it took a while to get help, but Miriam was super helpful through the entire process","updateTime":"2025-12-27T01:08:54.280107Z"},{"reviewer":"michele stuckey","starRating":"FIVE","comment":"Bek was so informative. She gave my family all kinds of suggestions based on our frame size. She exhausted products in her store. She went on to suggest other companies as our situation was very specialized. This is the person you want to talk to at Pearle Vision in the Alderwood Mall. Knowledgable, professional, passionate and went the extra mile with product knowledge. 10 out of 10 stars.","updateTime":"2025-12-15T22:32:26.135154Z"},{"reviewer":"Erin Nakamura","starRating":"FIVE","comment":"Staff is friendly and Dr. Sung was very informative. I also just like the selection of brands they offer! They’re the only place that I’ve seen with Oakley’s which is my preferred brand even though they only have them in men’s ): they have always worked for me <3","updateTime":"2025-12-05T23:58:35.174224Z"},{"reviewer":"Sava Daya","starRating":"ONE","updateTime":"2025-10-14T23:41:10.212497Z"},{"reviewer":"Con Brown","starRating":"FIVE","comment":"Friendly and professional","updateTime":"2025-09-25T21:32:01.570933Z"},{"reviewer":"Sudha Kannan","starRating":"ONE","comment":"I had an appointment and I arrived 10 mins late. Their policy says they accept until they are ten mins late. However, the lady at the desk did not accommodate me at all! First , they did not pick up the phone when I called to let them know that I am running late, second they did not respond to the text message either. For someone driving from Seattle to make the appointment, they did not budge even when I arrived within the 10 mins window.","updateTime":"2025-09-16T00:01:02.246196Z"},{"reviewer":"miku hatsune ybur","starRating":"ONE","comment":"This is my second year getting glasses at the Lynnwood location. The first year, they told me my order would be ready in two weeks, but it actually took two and a half months. I never received any calls to let me know about the delay.\nThis year, I went to the same location a week before I became eligible for benefits so I could choose my frames and lenses ahead of time. I explained everything, gave them all the information they needed, and was assured that doing this would save time. I even called afterward and left a voicemail asking someone to call me back since the person who answered could not take a detailed message. All I wanted was for them to run the claim on the date I became eligible.\nWhen I returned, it turned out to be a waste of time. The employee did not have my frames set aside and could not explain what happened, even though she had promised everything would be ready. I had spent a lot of time carefully picking out my frames and lenses, and I specifically chose a brand based on the deal she recommended and the quote she gave me. When I asked about it, she said she did not remember and claimed I had only picked one frame. Fortunately, I had saved a voicemail with all the details to prove otherwise.\nEven after I showed proof, she did not apologize or take responsibility. Instead, she blamed her coworkers. This situation could have been avoided if she had taken proper notes in the system.\nThis will be my last year with Pearle Vision. My experience has been nothing but wasted time and poor service. I will be going back to LensCrafters.","updateTime":"2025-09-04T05:09:30.730138Z"},{"reviewer":"Noor Mangum","starRating":"TWO","comment":"I went to go get a refund as I was disappointed in my high index glasses, the customer service rep who helped at the front desk was very snarky and rude. I would recommend that this place takes a look at their accounting system as I paid with my HSA and debit card, however the incorrect amounts were reflecting on their system. The worker seemed really pissy with me that she had to fix it, and even made me feel like I was wrong and their system was right. When I asked for a copy of my original receipt, she said that it was given to me, and then made a snarky remark at the end of our transaction that I should keep these receipts. I went home and checked my records, and I was right, the amounts were incorrect in their system. I would be careful if you are using a HSA and Debit card.","updateTime":"2025-08-22T23:30:27.016419Z"},{"reviewer":"David & Becky Briggs","starRating":"FIVE","comment":"Staff was friendly and very, very helpful in helping us compare costs, etc. Enjoyed our experience there.","updateTime":"2025-08-16T01:52:38.243572Z"},{"reviewer":"Connie Humphreys","starRating":"FIVE","comment":"Just needed a tiny, tiny bolt that was missing in his sun glasses. Quick, professional and friendly. Highly recommend.","updateTime":"2025-08-12T19:34:31.607367Z"},{"reviewer":"Angie Phelps Verb Photography","starRating":"ONE","comment":"Awful final result. I went for an exam and got a set of contacts to try and they weren't right. I was fine going back to get another exam. I was told I I don't need to see the bottom rows of the eye exam clearly and that if I can make it out even if blurry that its good enough but to come back. I ordered glasses at the same time which I had to take back because the progression lens was admittedly by a staff member ( who was so rude) put in the wrong spot. She said she'd rush the order to come back which took another 3 weeks, so not rushed. Between work and life I wasn't able to get back in with in the 3month time frame to have my eyes looked at again. When I told the staff, and texted I was not told I had to come right back. This has been nothing but a frustrating process. I should be able to see the small font on pill bottles, my phone and other things. I tried dealing with it but after trying for the last month this is wrong to me. This is not 20/20 vision like I was led to believe. Now they want charge me for another exam. This feels like insurance fraud and consumer jabbing.","updateTime":"2025-08-08T19:02:25.725217Z"},{"reviewer":"Erica Dinsmore","starRating":"FIVE","comment":"Mattie, Jash, and another awesome employee have helped me. They are very personable and go the extra mile. The Lynwood location can get really busy but they remain calm and pleasant.","updateTime":"2025-06-09T23:42:47.714546Z"},{"reviewer":"ashish kumar reddy","starRating":"FIVE","comment":"It was good experience with the team over there. Really appreciate their service.","updateTime":"2025-06-07T00:39:09.174470Z"},{"reviewer":"Ash Carrasco","starRating":"FIVE","comment":"Maryam was very helpful and patient","updateTime":"2025-06-03T00:02:06.194657Z"},{"reviewer":"QuES Icfrenzy","starRating":"FIVE","comment":"Kind staff and easy going service that was very helpful","updateTime":"2025-06-02T20:02:36.636036Z"},{"reviewer":"Corey Braunel","starRating":"FIVE","comment":"I dropped by the Alderwood Mall location to get new nose pads for my Oakley prescription sunglasses. The team was quick to fix me up and get me on my way. No charge!!! I was there for 5 minutes and tried on several new pairs of glasses while waiting. I’ll be back! Thanks Pearle Vision!","updateTime":"2025-06-01T04:34:34.086952Z"},{"reviewer":"Johnny N","starRating":"ONE","updateTime":"2025-05-24T23:59:09.648278Z"},{"reviewer":"Teshe Fikerniw","starRating":"FIVE","comment":"Great service","updateTime":"2025-05-24T23:05:24.444924Z"},{"reviewer":"TESHOME ALEMU","starRating":"FIVE","comment":"She is amazing human being and born to be a an excellent customer service.\nThe store is shining when she there. You guys are lucky having her as your employee","updateTime":"2025-05-24T23:04:59.184924Z"},{"reviewer":"Yarima Briceño","starRating":"FIVE","updateTime":"2025-05-22T01:09:07.570077Z"},{"reviewer":"Juan Vera","starRating":"FIVE","comment":"20/10 costumer service here. Maite helped me figure out exactly what frames I wanted and needed for my new pair of glasses.","updateTime":"2025-05-18T08:05:13.962518Z"},{"reviewer":"Lizbeth Maldonado","starRating":"FIVE","comment":"Friendly, fast and efficient.","updateTime":"2025-05-13T20:37:20.344819Z"},{"reviewer":"Alejandra Hernandez","starRating":"FIVE","comment":"Had an amazing experience getting my glasses the staff are friendly and extremely helpful especially Maite","updateTime":"2025-05-09T19:42:40.696473Z"},{"reviewer":"JulianOnTheRadio","starRating":"FIVE","comment":"This is my go to for anything and all eye related! I love wearing glasses and taking care of my eyes and Maite is the BEST! She sincerely is so patient explaining any questions I may have including recently having to get progressives. And the different frames shaped and materials. She is just so great. If Pearl was an hour away I’d make the drive without question.","updateTime":"2025-05-09T19:09:11.413612Z"},{"reviewer":"Michael Rodriguez (Gamertivotron)","starRating":"FIVE","comment":"Amazing service! They were busy but very profesional and efficient. Would definitely recommend. Dr Sung and Matty were amazing.","updateTime":"2025-05-09T19:06:19.241308Z"},{"reviewer":"Daniel Johnson","starRating":"FIVE","comment":"Pleasant, helpful, knowledgable staff","updateTime":"2025-04-15T23:19:58.800562Z"},{"reviewer":"Victoria Hatch","starRating":"FIVE","comment":"Roma was very professional and showed superb communication skills.","updateTime":"2025-03-28T23:19:32.442336Z"},{"reviewer":"romie Rome","starRating":"FIVE","comment":"My Family loves going to this place. Roma is so helpful and kind. She helps us pick out the right frames and explains all questions we have when it comes to insurance.","updateTime":"2025-03-06T22:44:11.271798Z"},{"reviewer":"Hewan Beyene","starRating":"FIVE","updateTime":"2025-03-05T00:15:54.055550Z"},{"reviewer":"Andrea Cham","starRating":"FIVE","comment":"Staff very professional and friendly, Roma especially helpful. Great place and they worked great with my Aetna insurance.","updateTime":"2025-03-01T09:17:38.213909Z"},{"reviewer":"esmeralda munoz","starRating":"FIVE","updateTime":"2025-02-18T16:56:12.997847Z"},{"reviewer":"Robbie B","starRating":"FIVE","comment":"Great staff and Doctor. Took time to explain everything to me. I highly recommend.","updateTime":"2025-02-06T04:13:09.217358Z"},{"reviewer":"Vickie Ravenscroft","starRating":"FIVE","comment":"Great customer service! Eye exam thorough and efficient.","updateTime":"2025-01-29T20:57:32.918878Z"},{"reviewer":"Trey S","starRating":"ONE","comment":"Poor customer service. Went in and never was addressed by a person to even see if I needed any glasses. They just stayed at the counter and didn’t even look my way","updateTime":"2024-11-25T20:33:59.292606Z"},{"reviewer":"Jerome Hampton","starRating":"FIVE","comment":"Needed a quick screw placed into my glasses and they were happy to do so and cleaned them for me! 10/10","updateTime":"2024-11-16T00:15:20.092244Z"},{"reviewer":"Archibald Hypotenuse","starRating":"FIVE","comment":"Was in town on business when both nosepads fell out of my eyeglasses. Thankfully there was a mall nearby with 3 optical shops. The first one was my regular shop, but turned me away because I didn't buy these glasses there. The second didn't have the right pads for my glasses, but they suggested trying Pearle. They were very polite and welcoming, replaced the pads in minutes while I waited and I even tried on what's probably going to be my next pair once I get my prescription updated. I asked what I owed them when all was done and was shocked to be told it was $0 I don't typically leave five star reviews because there's always room for improvement but this experience was as close to perfect as I could expect! I'll be back to get my next pair from Pearle!","updateTime":"2024-11-15T16:40:23.637831Z"},{"reviewer":"neha singh","starRating":"FIVE","comment":"Although I took a little longer than expected but I got the best service and appreciate the dedication of the team at pearl vision, Roma and Jash actually took time to understand and solve my problem…they were patient, kind and I sincerely appreciate the treatment which was rendered to me !!! Customer service !!! Nailed it u guys …..that’s the differentiator ….","updateTime":"2024-10-20T00:44:16.937426Z"},{"reviewer":"Luanne Te","starRating":"FIVE","updateTime":"2024-10-16T06:25:19.935182Z"},{"reviewer":"Tony Nazari","starRating":"FIVE","comment":"Roma was very helpful. She helped me choose the best glasses I could have had. She really took her time and at no point rushed me.\n\nSuperb service and quality of glasses are top notch.","updateTime":"2024-10-14T03:20:17.763762Z"},{"reviewer":"Rachelle Racasa","starRating":"FIVE","comment":"Amazing customer service!","updateTime":"2024-09-18T05:12:49.996138Z"},{"reviewer":"Rogelio Cantú","starRating":"FIVE","updateTime":"2024-08-15T04:42:04.106110Z"},{"reviewer":"Alex Alemayohu","starRating":"FIVE","comment":"I was impressed with the level of customer service\nRoma was the best.\nI highly recommend Pearle.Vision .","updateTime":"2024-07-26T03:06:43.005408Z"},{"reviewer":"mario jenny ronquillo","starRating":"FIVE","comment":"I have excellent customer service at this pearle vision ROMA is very helpful and kind she is so patience on all the questions i have.i definitely recommend her to all my friends and family to get their glasses at this pearle vision she go above and beyond my expectation she have great customer service.","updateTime":"2024-07-23T00:21:36.680258Z"},{"reviewer":"Sherry B","starRating":"FIVE","comment":"Roma was fantastic!","updateTime":"2024-07-13T02:47:37.480950Z"}]