[{"reviewer":"Hodari Davenport","starRating":"FIVE","comment":"Valerie at Pearle Vision at the south Hill mall was great.","updateTime":"2026-02-16T00:25:11.949766Z"},{"reviewer":"J R","starRating":"FIVE","comment":"Cindi was fantastic, very helpful and I was able to get two pairs of glasses that I love!! Thank you Cindi !!","updateTime":"2026-02-08T17:09:11.004241Z"},{"reviewer":"Eli G","starRating":"FIVE","comment":"Great customer service. Informative and helpful with repairs.","updateTime":"2026-01-17T23:22:33.159505Z"},{"reviewer":"E. S.","starRating":"FIVE","comment":"Every time I come here all the associates are incredibly professional and helpful. Valerie in particular helped me recently and noticed an issue with my insurance coverage. She took the time to call them next business day and followed up with me. Taking care of me when I wasn’t present made me feel so valued as a person and not just a customer. Thank you Pearle Vision!","updateTime":"2026-01-17T18:44:01.016608Z"},{"reviewer":"Evan Eastxr","starRating":"FIVE","comment":"Nikoda has been amazing through this whole process. She even timed out her lunch breaks so she could accommodate my schedule.. Idk what you guys are paying her but give that girl a raise! But seriously Nikoda has the most genuine smile and an even better personality, you can tell she actually cares about giving her clients a great experience. Anyways ask for her when you arrive you won’t be disappointed.","updateTime":"2026-01-17T02:20:17.657716Z"},{"reviewer":"Christina Scott","starRating":"FIVE","comment":"Always kind and helpful team. Highly recommend.","updateTime":"2026-01-09T22:22:29.297442Z"},{"reviewer":"shirley Mccafferty","starRating":"FIVE","comment":"They were amazing and really awesome to work with.","updateTime":"2026-01-08T22:19:14.384783Z"},{"reviewer":"Fredelyn Protacio","starRating":"FIVE","updateTime":"2026-01-04T23:44:24.954524Z"},{"reviewer":"Greg & Beth Salo","starRating":"THREE","comment":"Staff is friendly. I had stressed from the start that I needed progressive computer glasses. After several visits (we live near White Pass) and widening the vision area for a fee, I found out that the prescription given them was for full progressives which I neither need or want. They should have caught this with the prescription they were given as they could tell right away when I asked about it.\nI was refunded my money with no questions. Wasted a lot of time and gas.","updateTime":"2025-12-08T22:45:45.909170Z"},{"reviewer":"Laverne Barros","starRating":"FIVE","comment":"Cindi is very knowledgeable recommended frames that would fit my budget. She also reminded me of the discount I was qualified for from my health insurance. Very happy.","updateTime":"2025-12-08T07:34:06.666831Z"},{"reviewer":"Daisha H","starRating":"FIVE","comment":"Eileen!!! she is the best! she is the epitome of customer service, she listened, she was patient, she did all she could 2 wrk w me & my insurance... an i can tell u, i am chaos. its rare i leave reviews, but she deserves a raise, promotion a bonus!","updateTime":"2025-12-07T08:51:36.999105Z"},{"reviewer":"A V","starRating":"FIVE","comment":"I am very happy with the service I received at Pearl Vision in the South Hill mall. Cindi helped me select a frame. Dr Shergill did my eye exam. She doesn't rush the exam. When I picked up my glasses, Nikoda was very helpful and knowledgeable. She adjusted the frame and even replaced the nose pads on my old glasses. They take good care of their customers.","updateTime":"2025-12-03T23:15:29.877145Z"},{"reviewer":"J.R. Chambers","starRating":"FIVE","comment":"I am a returning customer.\nI went through another company for location purposes, in hopes of being convenient.\nBoy was I wrong. Pearl Vision has always had my best interests in mind and that means a lot to me.\nThe staff are always friendly and welcoming.\nI’ll definitely be a customer for life.","updateTime":"2025-12-01T22:19:14.921182Z"},{"reviewer":"F RS","starRating":"FIVE","comment":"They provided me with great service. They fixed my glasses and cleaned them up real nice. Thank you wonderful ladies for your service!","updateTime":"2025-11-23T23:37:40.495078Z"},{"reviewer":"Marcus McAtee","starRating":"FIVE","comment":"This Review is from Marcia and Pito A. Dr Shergill and her staff is friendly and gave good service! And Cindi was so patience with my husband and I and also VERY thorough with helping us make the right decision on what we needed.\nDr S very very thorough with her after visit summary! 👍👍👍👍","updateTime":"2025-11-23T15:43:35.923328Z"},{"reviewer":"Braedan Binkiewicz","starRating":"FIVE","comment":"Fantastic group of team members. Good experience, great manager!","updateTime":"2025-11-23T00:11:28.858863Z"},{"reviewer":"John Hall","starRating":"FIVE","comment":"The Doctor and Staff were very friendly, professional, and genuinely committed to my eye health","updateTime":"2025-11-15T18:35:13.143609Z"},{"reviewer":"Bryna","starRating":"FIVE","comment":"WE LOVE VALERIE, she’s so sweet and is an absolute rockstar!!!!Come to Pearle Vision to get your glasses!!!","updateTime":"2025-11-14T23:41:35.471167Z"},{"reviewer":"Mindy Carter","starRating":"FIVE","comment":"Valerie was spectacular!! Excellent listener, paid attention to my details, answered my questions thoroughly and was kind and patient through it all. Picked up two new glasses because of her.","updateTime":"2025-11-13T21:54:16.512839Z"},{"reviewer":"Krista Ness","starRating":"FIVE","comment":"If you need an eye exam I recommend Dr Shergill. She was kind and knowledgeable.","updateTime":"2025-11-06T22:23:53.865486Z"},{"reviewer":"Chris Light","starRating":"FIVE","comment":"I worked with Cindi for my visit and the experience was extraordinary! She is very knowledgeable and a joy to talk to while working through the purchase! Thanks Cindi and thank you South hill Pearle Vision!","updateTime":"2025-10-26T03:36:47.724215Z"},{"reviewer":"Kevin","starRating":"FIVE","comment":"What an amazing day at Pearle Vision. I received an excellent eye exam report, and after asked one of the representatives if they could help touch up & adjust my glasses. Valerie went above and beyond to bring my glasses back to a brand new fit and cleaning. It felt like two new pairs of glasses. There are many options out there for all of us. Please give Pearle a chance to be your eye glass specialist. They have always taken care of our family in the three plus years of service.","updateTime":"2025-10-25T18:37:47.263833Z"},{"reviewer":"Robert Moore","starRating":"FIVE","comment":"I love to come to Pearle Vision. The service is excellent. They take away all the emotional anxiety that a person is going through and I just love the management. They are well managed and they have a lot of empathy and they really care about you. I love Pearl Vision, especially Valerie.","updateTime":"2025-10-25T00:33:43.147574Z"},{"reviewer":"Cindy Sims","starRating":"FIVE","comment":"I met Valerie 5 years ago when I went to get my glasses and she and the doctor were the reasons why I always go back!! They are both terrific! Very friendly, professional and awesome service. Thank you ladies!!","updateTime":"2025-10-15T23:14:24.236327Z"},{"reviewer":"Jay Hayter","starRating":"FIVE","comment":"Pearl Vision is amazing. Glasses broke, fixed on the spot. Always follows through and exceeds expectations.","updateTime":"2025-10-11T20:58:23.977742Z"},{"reviewer":"Phil","starRating":"TWO","comment":"I bought frames and lenses from the South Hill location a few years ago. When it arrived I noticed that one side was blurry. When I went back to the voice my concern, I was told to give it time for my eyes to adjust. I went and got a second opinion from a different provider and found out the prescription was a bit off. I felt like Pearle Vision just brushed me off and didn't care. I recommend going elsewhere.","updateTime":"2025-10-11T19:09:35.359484Z"},{"reviewer":"Beth Geense","starRating":"FIVE","comment":"I met with Cindi at Pearle Vision and had a great experience. She helped by choosing frames that met my goals which simplified my choice. She was knowledgable about the various lens options and even helped in deciding if the protection plan was right for me. I found her to be extremely competent and easy to talk with. As an older person it was important that she gave me the time I needed and answered all my questions.\nPearle Vision has a great employee in her!","updateTime":"2025-10-09T01:23:38.899336Z"},{"reviewer":"Dan Dozier","starRating":"ONE","comment":"Probably some of the worst customer service I have ever experienced,\nUnwilling to assist customers with their needs.\nBasically brushed off a simple request,\nI will be filing a grevience with corporate.","updateTime":"2025-09-25T00:10:03.708632Z"},{"reviewer":"Debbie Orona","starRating":"FIVE","updateTime":"2025-09-23T01:40:46.736126Z"},{"reviewer":"ron topp","starRating":"FIVE","comment":"Julie was fantastic! She was patient and took great care of my wife and !","updateTime":"2025-09-22T22:18:39.098415Z"},{"reviewer":"Ray Forstrom","starRating":"FIVE","comment":"I lost a tiny screw out of my sunglasses, could not find one anywhere. I went to Pearle vision South Hill Mall. I asked if they had a screw that would fit the sunglasses, not only did they have the screw they fixed it for free.Thank You Nikoda so nice of you","updateTime":"2025-09-18T17:52:33.990187Z"},{"reviewer":"Joseph McKinney III (Them McKinney Boys)","starRating":"FIVE","updateTime":"2025-09-05T22:27:22.234293Z"},{"reviewer":"nhuru wagilli","starRating":"FIVE","comment":"Kudos to the entire staff from the optometrist Dr.Shergill who was very informative and instrumental in this new patient's care and understanding. High regards to The Store Manager, Valerie and Nikoda who were ever so patient teaching me the intricacies of my new Meta glasses which facilitates my virtual medical appointments as a veteran with TBI. As a disabled veteran with issues of polytrauma , I always leave feeling relieved and confident about my glasses. Respect!","updateTime":"2025-09-05T18:50:12.211285Z"},{"reviewer":"sebastian tadeo ulloa ventura","starRating":"FIVE","updateTime":"2025-09-04T19:01:02.186756Z"},{"reviewer":"Tanner M","starRating":"FIVE","comment":"Fixed my glasses for free no questions asked! Thank you!","updateTime":"2025-09-03T20:05:15.190132Z"},{"reviewer":"Pro Street","starRating":"FIVE","comment":"Great service and quality product. My Versace glasses are perfect!","updateTime":"2025-08-30T22:35:57.160270Z"},{"reviewer":"Lisa Lawless","starRating":"FIVE","comment":"Valerie was great. She helped my husband decide on the type of glasses he should get to fit his needs. He is a first time person getting glasses and very happy.","updateTime":"2025-08-30T22:11:19.201493Z"},{"reviewer":"Lynne Brown","starRating":"FIVE","comment":"Fantastic customer service and shopping experience. Nikoda was the best!","updateTime":"2025-08-29T16:40:58.499325Z"},{"reviewer":"Shannon Colvin","starRating":"FIVE","comment":"Hey, just a shout out to everybody. I was in the mall and having to go by the Pearl vision at the South Hill mall and needed my glasses cleaned and I just popped in there and it was great because as soon as I walked in, I was greeted with kind faces it was very welcoming being an older woman. Customer service is something dying. You just don’t see anymore until I walked in there and was absolutely amazed The people working. There were kind it was like going to a family reunion. I could you not so moving forward I will come here for all my eye care and would recommend that anybody that thinks that customer service is dying. Go ahead and come on down you’ll see what I mean. Thank you.","updateTime":"2025-08-23T20:59:03.798277Z"},{"reviewer":"Wilfredo Lugo","starRating":"FIVE","comment":"Great service. Very detailed and compassionate.","updateTime":"2025-08-21T18:57:17.235906Z"},{"reviewer":"Milagros Moniz","starRating":"FIVE","comment":"I had a great experience with Pearl Vision in South hill mall. All of them were nice and friendly. Nikoda helped me fixed/ adjust the frame. However, it was fortunate on my end that she have to replaced it to a new one because one of the screw on frame got broken. (I've been using it for 2.5 years and still in good condition), therefore, I will just have my prescription lenses replaced soon since I got a new frame: From TIFFANY. Thank you so much!!","updateTime":"2025-08-14T10:56:29.931501Z"},{"reviewer":"Sara Hawthorne","starRating":"FIVE","comment":"We've been going to Pearl Vision for years at the Willowbrook Mall location. We've tried other places but we have found the best deal for prescription lenses with a lot of options to chose from is at Pearl Vision. They often have sales and different deals on, and offer a good warranty.","updateTime":"2025-08-12T01:22:37.134553Z"},{"reviewer":"Sara Sacapanio","starRating":"FIVE","comment":"I had the best experience buying new glasses today that I've probably ever had! (And I've worn glasses for almost 40 years...so that's a lot of optometry visits, lol.) Cindi at the Puyallup Pearle Vision was an absolute gem! She was so friendly & kind. She took the time to help me find good eyeframe options that would work well with my prescription, & she made me feel comfortable and valued. She never made me feel rushed, & she helped me figure put how my insurance would work so I could get the best deal. I would recommend any of my friends to go to Pearle & ask for Cindi when needing to buy new glasses! ❤️","updateTime":"2025-08-10T07:08:49.762147Z"},{"reviewer":"Elizabeth Bower","starRating":"FIVE","comment":"I've been shopping at this location for my glasses for over a decade, and while I would ideally like to see more Flexon & Sferoflex options in store, the selection was good as always, and the saleswoman was incredibly helpful and honest! We got things worked out very quickly, went over lens options and the reasons to do them, a thing that I haven't had happen at other locations. The honest answers on what looked good (and WHY) were deeply appreciated, and I was given a timeframe for my glasses being done up front.\nOverall, I am completely satisfied with the team at this Pearle location!","updateTime":"2025-07-29T19:35:00.030813Z"},{"reviewer":"David Schwein","starRating":"FIVE","comment":"After moving we tried a couple of other stores over the last several years and were not happy with the quality of the glasses or the attention to detail with the eye measurements. Glad to be back with Pearle Vision.","updateTime":"2025-07-25T20:20:15.733587Z"},{"reviewer":"Nancy Collette","starRating":"FIVE","comment":"She was great!!!","updateTime":"2025-07-14T20:23:18.151195Z"},{"reviewer":"Will Johnson (ProfessorHFD)","starRating":"FIVE","comment":"Shawn was kind and knowledgeable at the front desk. Dr. Shergill was very understanding and communicative thruought the visit. Phenomenal experience for my first visit here! As someone on the spectrum, I can vouch that your comfort is a priority here.","updateTime":"2025-07-07T23:21:45.006334Z"},{"reviewer":"Angelene Cruz","starRating":"FIVE","comment":"Nobody cares for the eyes more than Pearle Vision!!!\n\nWalked in there to have my lens changed, because of their expertise they noticed a scratch and did not hesitate to put in the order for a new set.\nLet me tell you NIKODA is an amazing representative to be assisted by. She went above and beyond to assist my needs. Before walking out, she made sure my glasses sat right and comfortably on my face..\n5 stars isn’t enough for the service she provided me..\n\nThank you NIKODA !","updateTime":"2025-06-29T18:14:19.144550Z"},{"reviewer":"Steve O","starRating":"FIVE","comment":"Great experience at Pearce Vision South Hill Mall today. My lens unexpectedly detached from the frame during my visit. Assoc Valerie kindly greeted me, inspected my glasses, and repaired it on the spot with no hesitation. Wonderful customer service, thank you!","updateTime":"2025-06-22T01:40:42.499306Z"},{"reviewer":"Jenny MacDonald","starRating":"FIVE","comment":"Excellent service and consideration from all staff. I was a new patient and felt very welcomed and cared for. Glad I upgraded to Pearle Vision.","updateTime":"2025-06-18T22:27:18.488297Z"}]