[{"reviewer":"Deshanee Parker","starRating":"FIVE","comment":"I have been coming here for years! The staff is excellent always helpful and finds the best options for your needs! I love the flexibility in appointments and able to come in for adjustments or small repairs in office.","updateTime":"2026-03-07T21:22:00.955798Z"},{"reviewer":"Dan Griffith","starRating":"FIVE","comment":"Erica was awesome, found some old frames in the back and fixed temporarily my lenses till I get my new ones, saved the day,thank you again Erika","updateTime":"2026-03-03T00:03:57.424603Z"},{"reviewer":"Destine Lopez","starRating":"FIVE","comment":"My second pair purchased at this store! Great selection I couldn’t get just one. Chesatie was so patient and helpful in assisting me in making a selection. Will absolutely be back!!!\nBack again and year later, again Chesatie Marques was Awesome! Get your eye candy here! ❤️","updateTime":"2026-02-18T17:34:35.492157Z"},{"reviewer":"Chevis Marques","starRating":"FIVE","updateTime":"2026-02-17T04:31:36.143097Z"},{"reviewer":"Phin Sear","starRating":"FIVE","comment":"\"I had an amazing experience with Erica at Pearl Vision. She really took the time to understand my style and helped me select frames that perfectly complement my face shape. Highly recommended.\"","updateTime":"2026-02-16T23:05:37.647152Z"},{"reviewer":"Michelle Tackett","starRating":"FIVE","comment":"I can’t say enough good things about this optical shop. Erica was fantastic helping my teen find the right glasses — patient, knowledgeable, and never pushy. She explained lens options clearly, made sure everything fit comfortably, and really cared about making my teen happy with their choice. It made what can be a stressful process so much easier. We’ll definitely be back!","updateTime":"2026-02-11T18:45:15.627901Z"},{"reviewer":"Rashad Norris","starRating":"FIVE","comment":"My eye consultant Erica did an Amazing Job with me today. Got some new specs, ready for the summer! I appreciated her patience and customer service. I look foward to my new specs!","updateTime":"2026-02-10T21:12:27.828613Z"},{"reviewer":"Orlando Pitt","starRating":"FIVE","comment":"Very nice place I went there today and the customer service was amazing Leilani was the one who assisted me and she makes everything so easy to understand it's just a nice place 💯 recommend","updateTime":"2026-02-07T02:16:42.332088Z"},{"reviewer":"Mr Pitt","starRating":"FIVE","comment":"I went to Pearle Vision today to place an order for one of my residents and the customer service was very good Leilani was the one who assisted me she was soo nice I really didn't want to leave it was really nice I recommend this place 💯 10/10","updateTime":"2026-02-07T02:14:58.372833Z"},{"reviewer":"Analaise Watson","starRating":"FIVE","updateTime":"2026-02-04T21:20:35.271638Z"},{"reviewer":"Gena Bullock","starRating":"FIVE","updateTime":"2026-02-03T09:57:55.351236Z"},{"reviewer":"Jacob Sparks","starRating":"ONE","comment":"Rushed my exam and gave me a wrong prescription","updateTime":"2026-01-24T20:41:21.263428Z"},{"reviewer":"Shantanu Bharat","starRating":"FIVE","comment":"I’ve been to different optometrist’s over the years but I’ve never had such an informative experience as I had at this office. If you’re looking for a new eye doctor, this is your place.","updateTime":"2026-01-17T20:33:49.857260Z"},{"reviewer":"Dick Hayek","starRating":"FIVE","comment":"I KEEP RETURNING TO THIS PEARLE VISION STORE BECAUSE THEY HAVE GIVEN ME THE BEST VISION FROM MY GLASSES AND PROVIDE A 40% DISCOUNT TO VETERANS.","updateTime":"2026-01-16T02:44:05.083352Z"},{"reviewer":"JoeandCandie Elliott","starRating":"FIVE","comment":"The service was exceptional from the moment I walked in, smooth, welcoming, and attentive from registration all the way through the exam. I was especially grateful for Michelle in the Optical department. She was incredibly helpful and made choosing my new glasses an enjoyable experience.","updateTime":"2026-01-04T16:04:31.814751Z"},{"reviewer":"David Wîlliams","starRating":"FOUR","updateTime":"2026-01-01T03:07:42.243264Z"},{"reviewer":"Life With Anna Sofia","starRating":"FIVE","comment":"Chesatie was so kind, and after I struggled to find glasses I liked, she pulled one off the shelf that was perfect, first try. Easy to talk to, and I love my new glasses!!","updateTime":"2025-12-31T20:39:49.850949Z"},{"reviewer":"Big Daddy","starRating":"FIVE","updateTime":"2025-12-23T02:42:57.580314Z"},{"reviewer":"Marina Miranda","starRating":"FIVE","comment":"I want to register my satisfaction and gratitude for the assistant manager Erica (store 4051 Tacoma Mall Blvd.), because today 12/14/2025 we went - me and my husband - to the store to try to solve / fix my glasses that broke (I bought it in 2022), but there was no repair and also my model had already left manufacture. Well, Erica with all her patience in wanting to help us, tried to find in her stock if there would be any model left and to our surprise she found it! We really need more people like Erica, with patience and willingness to help 🙏🏼","updateTime":"2025-12-15T04:22:54.038658Z"},{"reviewer":"Big Daddy","starRating":"FIVE","comment":"Amazing friendly and very thorough service.","updateTime":"2025-12-13T06:04:20.449434Z"},{"reviewer":"lingling rose","starRating":"FIVE","comment":"Erica was amazing. So enthusiastic and kind! We were in the market for a new pair of glasses for my wife and she gave us a full run down of costs, add ons, lenses, frames, and even allowed us an extra discount on her end! Best eyewear weve been to. Thanks Erica!!","updateTime":"2025-12-09T23:57:33.679670Z"},{"reviewer":"Robert Moates","starRating":"FIVE","updateTime":"2025-11-22T12:28:14.895230Z"},{"reviewer":"moto331","starRating":"FIVE","comment":"Been going to the Tacoma mall store for years now & always have been very well taken care of, great p[eople & topnotch service.","updateTime":"2025-11-18T19:13:38.908668Z"},{"reviewer":"Robert Richardson","starRating":"FIVE","comment":"We have used Pearl Vision for many years and have always received great service at competitive prices. We're very happy customers.","updateTime":"2025-11-13T23:38:02.166743Z"},{"reviewer":"Jody Smith","starRating":"FIVE","comment":"The only reason why I continue coming to this location is because of Erica. Thank you for your excellent customer service!! I definitely recommend this place for all.","updateTime":"2025-11-05T17:29:00.827220Z"},{"reviewer":"Trish Cooper","starRating":"FIVE","comment":"I have been coming here for over 10 years and it's truly because of the service! I would not go anywhere else because of Kerry!! She always takes the time to help me select my frames. She is so helpful and honestly we have become friends over the years. THANK YOU Kerry for all you do!!! ❤️🙏🏼","updateTime":"2025-10-29T15:30:12.550676Z"},{"reviewer":"kristi Bochardy","starRating":"FIVE","comment":"Erica was so helpful. She made the experience easy and fun for my daughter. They have a large selection of glasses and she was able to help us find the perfect pair","updateTime":"2025-09-30T22:21:40.917591Z"},{"reviewer":"Alicia","starRating":"ONE","comment":"I feel scammed. I was getting contacts. Trying to be an affordable as possible. The Dr said I should use daily contacts. To just try it. The money difference will be the same as the contact solution you won’t need. Well my yearly insurance gives $300. 3 months of these contacts is $300!!! A year is $700 after the insurance. I don’t use $500 worth of solution in a year. When I told the person ordering I had no idea it was so expensive. I don’t want that. She said she couldn’t change it without the Dr. I got the 3 months. And I’ll never go back.","updateTime":"2025-09-23T01:36:06.041150Z"},{"reviewer":"jordan ary","starRating":"FIVE","comment":"Erica was such a great help with purchasing my contacts today! And also making it such a smooth transition from Americas best to Pearle Vision! I will definitely become a customer for years to come! Thank you again Erica!","updateTime":"2025-09-08T18:46:00.304369Z"},{"reviewer":"Susan Kariuki","starRating":"FIVE","comment":"Any time l visit this place,l always go home a happy client..","updateTime":"2025-09-08T01:21:00.729846Z"},{"reviewer":"Trang","starRating":"FIVE","comment":"My mom got her glasses fixed right away. I really appreciate their great work and the friendly staff. Excellent service!\"","updateTime":"2025-09-06T18:57:01.704091Z"},{"reviewer":"Jameela Parks","starRating":"FIVE","comment":"Erica is the best! I came here today the day before school starts looking for some frames that will fit my daughters lens (she broke the frames but the lens were still pretty decent) Erica took the glasses and come back with a pretty nice pair with my daughters lens in them. I really appreciate you Erica, because I wasn’t expecting to get them fixed that quick! You are truly amazing! Thank you!","updateTime":"2025-09-03T00:00:34.632906Z"},{"reviewer":"Bonnie","starRating":"FIVE","comment":"I have been a customer at the location off of 38th. St near R.E.I in Tacoma for many years and I have always received excellent service here. I was just in last week and I need to give Michelle and Kerry five stars as they are the best in the business. If you are looking for an eyeglass place I highly recommend this Pearl Vision location. You guys are awesome!","updateTime":"2025-08-16T04:52:20.649812Z"},{"reviewer":"Duchaum Joseph","starRating":"FIVE","comment":"Chas is always professional, gets you with a smile and goes anode and beyond. For this being my first time wearing glasses, I truly appreciate the experience!","updateTime":"2025-08-15T01:14:03.892425Z"},{"reviewer":"Andréa white","starRating":"FIVE","comment":"Always get my glasses here! The customer service and hospitality they all have is amazing. I can’t recommend them enough!","updateTime":"2025-08-12T21:38:05.426710Z"},{"reviewer":"P C","starRating":"FIVE","comment":"A new review for Kerry because she is simply that awesome! August 2025 - Kerry, a delight to work with every time! Her skill and expertise, charm and professionalism, care and concern for her clients, are just a couple qualities I love about Kerry. Also notable, I really like Pearl Vision's new warranty, it's absolutely worth it!!!\n\nKerry, THE BEST, simply said! She is such an amazing person all around. So classy, kind, warm, thorough, honest, patient and professional. She puts in the extra time and effort to help me pick the right frames based on the fit (she looks at things that I am not trained to know) and she can properly adjust them to make them straight and comfortable even though my situation is extremely difficult - most can’t do what she does! Thank you Kerry and Pearl Vision for having such an amazing employee.","updateTime":"2025-08-11T19:42:45.803712Z"},{"reviewer":"elisha acheson","starRating":"FIVE","comment":"Thanks for the awesome service! 10/10 recommend!","updateTime":"2025-08-09T23:37:03.365326Z"},{"reviewer":"John Short","starRating":"FIVE","comment":"I had my yearly eye exam at Pearle Vision, Tacoma yesterday. It was my first visit to any Pearle Vision location and was prompted by a change in my insurance provider this year. I was greeted by Brian who did my pre-appointment screening. He is friendly and will put you at ease. Next I met my new optometrist, Dr. Jasmeen Bhangu. She is friendly and very professional. She brings confidence and great communication to the experience.\nHowever, as great as the initial greeting and actual exam were, they were topped by the experience I had in choosing frames and the lense fitting. I was served by Michelle. She provided the most gracious and helpful assistance I have ever had in choosing new glasses. The combination of her knowledge and genuine caring for a new client was amazing. I have worn glasses for over 35 years and this is the best interaction I have ever had with choosing eyewear. Michelle, thank you very much. I recommend her and this Tacoma location to the highest level.","updateTime":"2025-08-07T15:30:29.577311Z"},{"reviewer":"Jerrale Morris","starRating":"FIVE","comment":"Everyone at pearl vision was so amazing and helpful. The deals were amazing too! I’m a super particular person and Erica was patient with me.","updateTime":"2025-07-30T23:35:01.760794Z"},{"reviewer":"Larry Stickney","starRating":"FIVE","comment":"I brought in two pairs of old glasses that needed repair, and Erica at Pearle Vision in Parkland fixed both quickly and with a cheerful attitude. I also needed a new pair of glasses, and although I had already had an eye exam, she guided me through the process and helped me find the right pair - she did a fantastic job.\n\nI accidentally used the wrong credit card at checkout, which caused a bit of extra work. Erica handled the refund and reprocessing with patience and professionalism. She truly went above and beyond to help me out.\n\nGreat service, friendly staff, I highly recommend this Pearle Vision location in Parkland!","updateTime":"2025-07-26T21:38:57.410560Z"},{"reviewer":"Jason","starRating":"FIVE","comment":"Need glasses? This is the place to go in Tacoma. Outstanding selection of frames at reasonable prices. The best part is the customer service, absolutely top notch. I worked with Leilani and Ericka, and both were remarkable! Completely answered all my questions and made sure I was happy with my new glasses. Much appreciation, Thanks for taking such care.","updateTime":"2025-07-26T20:49:45.378154Z"},{"reviewer":"Luzchiela Ramos","starRating":"FIVE","comment":"Ms. Chesatie Marques was very accommodating!\nI asked her a favor to adjust my sunglasses while my husband was getting a consultation and she did it right away for free! So awesome! Grateful for her!","updateTime":"2025-07-24T23:08:36.119593Z"},{"reviewer":"Echo Chen","starRating":"FIVE","comment":"Leilani is the best! Unfortunately I had to exchange my glasses because it is too heavy and she is so patient and helpful!!! She helped me to decide the right frame that fits me well and dealt with the insurance timely. I appreciate everything today Leilani. You are the best! :)","updateTime":"2025-07-23T20:01:39.372122Z"},{"reviewer":"Stacey Delgadillo","starRating":"FIVE","updateTime":"2025-07-18T21:41:54.883068Z"},{"reviewer":"Anthony Delgadillo","starRating":"FIVE","updateTime":"2025-07-18T18:26:12.217176Z"},{"reviewer":"Gayle Erickson","starRating":"FIVE","comment":"I was treated professionally and respectfully. My questions and concerns were given value and answered,","updateTime":"2025-07-09T22:53:10.013755Z"},{"reviewer":"JG Price","starRating":"ONE","comment":"I ordered prescription glasses on June 15 2025. It is now July 3, 2025. WHERE ARE THEY????? I contacted Pearle Vision for an update. As of 0930 hrs July 3, 2025 They have no explanation.","updateTime":"2025-07-03T16:50:35.524312Z"},{"reviewer":"Michael Mathews","starRating":"FIVE","comment":"It was great!\nI was very comfortable with my surroundings!\nI felt like I was really being heard.\nI felt like they were listening to me with attention.","updateTime":"2025-07-03T14:00:07.576108Z"},{"reviewer":"Elizabeth Corder","starRating":"FIVE","comment":"I love this place! They are quick and speedy. The ladies here are kind and intuitive. I love being able to stop by to get them fixed. Leilani always sets me up.","updateTime":"2025-07-02T01:10:06.233543Z"},{"reviewer":"Rainier","starRating":"FIVE","comment":"The service was excellent!","updateTime":"2025-06-26T21:26:30.593661Z"}]