[{"reviewer":"Shanette Thomas","starRating":"FIVE","updateTime":"2025-12-04T16:59:50.061025Z"},{"reviewer":"Robert Davey","starRating":"FIVE","updateTime":"2025-11-21T18:30:42.364158Z"},{"reviewer":"Sada Aref","starRating":"FIVE","updateTime":"2025-11-15T18:02:00.637679Z"},{"reviewer":"glenn roberts","starRating":"FIVE","comment":"Awesome, professional and caring to your need. Very informative..","updateTime":"2025-11-10T15:02:17.688592Z"},{"reviewer":"rob adams","starRating":"FIVE","comment":"Excellent customer service and a thorough and professional eye exam. It’s what I expect when getting health care","updateTime":"2025-10-17T01:51:52.957561Z"},{"reviewer":"Julia Moon","starRating":"FOUR","comment":"Doctor & Staff were very polite and professional. We will be back to this location.","updateTime":"2025-10-16T19:51:26.742548Z"},{"reviewer":"Maggie Jaszewski","starRating":"FIVE","comment":"Everyone was very friendly and helpful, and it's an easy stress free experience.","updateTime":"2025-10-10T14:24:58.451488Z"},{"reviewer":"Kimberly Hefter","starRating":"ONE","comment":"I have tried for over 8 months to work with Pearl Vision on an issue I’m having with both my sunglasses and regular pair. To begin I had the exam and albeit my eyesight wasn’t terrible a pair with the readers and then for driving was helpful. I ordered a pair of sunglasses and regular both with the readers on the bottom l, fading into normal and n distance on top for driving. When I first got them I became a bit sick to my stomach so the store said wear them for short periods of time until you get used to them. A month later I went in and said I didn’t think the script was right and maybe that’s why I was getting nauseous. They said they would leave a message for the ophthalmologist to call me. I never heard anything. Several weeks later I called in to inquire again and they apologized and said they would have someone call me back. Again nothing. I went in a month later or so… My schedule with four children and work is a bit busy so I don’t have a lot of free time to drive 45 minutes one way in hopes of having someone work with me. That said they took A look at the glasses and said that they don’t fit on my face correctly and that is likely why the script feels incorrect. After almost an hour of waiting in between other clients for them to adjust the arms of the glasses to fit my face they still were not. They suggested I leave them there and they would call me when they were finished. Came back in to pick them up and they were worse fitting than what they originally were. Gentlemen behind the counter told me that they should’ve never sold the sunglasses nor regular glasses to me because the arms were simply too long for my face and he wasn’t sure if they would be able to be adjusted. Please keep in mind I paid almost $800 for both of these. I left them there again. When I came back to pick them up they were both so Conte That they wouldn’t even sit on my face anymore. I am beyond frustrated. Keep in mind that I have tried to contact corporate and ask for assistance throughout this entire process of which I never Received a response via email, phone nor to an online complaint. I’m hoping that someone at their company will care enough to reach out and fix this problem. If not, social media is likely my only option so no one else gets ripped off.","updateTime":"2025-09-13T18:30:17.877061Z"},{"reviewer":"Juan Fernando Duenas Barrera","starRating":"FIVE","comment":"Appointment on time, all process ran as expected. The team is very profesional. Fully recommend.","updateTime":"2025-08-31T18:13:53.219627Z"},{"reviewer":"Dennis Scherr","starRating":"FIVE","updateTime":"2025-08-28T16:14:37.830474Z"},{"reviewer":"Keith Smith","starRating":"ONE","comment":"I don’t know what’s changed at this location over the years, but my experience here has just become unbearable. Almost 5 years in a row now that my contact order has been messed up. And I’ll be waiting nearly two months to get my updated lenses in glasses. This place used to have great service, now I’m not so sure.","updateTime":"2025-08-18T13:59:39.873419Z"},{"reviewer":"Peggy Weaver","starRating":"FIVE","comment":"Professional, polite, timely. Have never used Pearle Vision before but I would not hesitate to go to this location again!","updateTime":"2025-08-04T15:14:45.028829Z"},{"reviewer":"Ericka Davis","starRating":"FIVE","updateTime":"2025-07-28T00:13:54.223805Z"},{"reviewer":"Freda Barkley","starRating":"FIVE","comment":"Everything was perfect 👌! The staff was attentive, the eye doctor was amazing and took his time with me! I highly recommend!","updateTime":"2025-07-24T14:26:35.143688Z"},{"reviewer":"Taylor Imm","starRating":"FIVE","updateTime":"2025-07-18T02:13:10.445150Z"},{"reviewer":"domnica cernasov","starRating":"FIVE","comment":"Great team, professional and experienced❗️😍","updateTime":"2025-07-04T18:04:19.759377Z"},{"reviewer":"Martin Carpio","starRating":"FIVE","updateTime":"2025-06-14T17:38:25.618680Z"},{"reviewer":"Martin C.Uceta","starRating":"FIVE","updateTime":"2025-06-14T17:37:24.393557Z"},{"reviewer":"Logan Jensen","starRating":"FIVE","updateTime":"2025-05-22T14:16:10.873120Z"},{"reviewer":"Julie Dobbs","starRating":"FIVE","updateTime":"2025-05-21T22:04:12.535374Z"},{"reviewer":"Marianna Davis","starRating":"FIVE","comment":"Had a wonderful experience with each person I met with! Everyone was so nice it was actually refreshing to experience that type of service! Can’t wait for my new glasses!","updateTime":"2025-05-15T16:00:36.088679Z"},{"reviewer":"Lynn Swanson","starRating":"FIVE","comment":"Professional, friendly staff.","updateTime":"2025-04-24T16:39:33.039194Z"},{"reviewer":"Gigi Trebatoski","starRating":"FIVE","comment":"Staff is always friendly. This is my second eye exam at this location and I will return because I feel that their optometrist, Jeremy Goetsch, is one of the best (knowledgeable and accurate) and most personable eye specialists to do my exams.","updateTime":"2025-03-16T18:23:41.084659Z"},{"reviewer":"Cherie Dukes","starRating":"FIVE","updateTime":"2025-03-13T21:40:05.082404Z"},{"reviewer":"S G","starRating":"FIVE","comment":"Dr. Jeremy is the best optometrist I've ever been to. Will go above and beyond in his examination and explanation. He helped me through an acute onset eye disease and made sure I had the resources I needed to manage it all the way through the healing process. I will be a patient of his as long as I'm anywhere near his office!","updateTime":"2025-03-07T21:30:56.161802Z"},{"reviewer":"Elizabeth Dolan","starRating":"FIVE","comment":"Everyone, at Pearl vision was very informative and very professional. Dr. Jeremy Goetsch helped diagnose my eye problems and Hanna was so kind and helpful! Great teamwork!","updateTime":"2025-03-01T14:40:34.526116Z"},{"reviewer":"Dave Walker","starRating":"FIVE","comment":"Great experience! Highly recommend these folks!!","updateTime":"2025-02-28T21:48:08.471906Z"},{"reviewer":"Dan Clausen","starRating":"FIVE","comment":"Abigail is always amazing! She takes care of the customer, she is funny, kind and knows her business! We are so lucky to work with her!!!","updateTime":"2025-01-30T01:02:33.698504Z"},{"reviewer":"Amalika Sinha","starRating":"FIVE","comment":"Easy and helpful staff. Doctor is very detailed and friendly. Overall great service.","updateTime":"2025-01-21T17:12:17.888740Z"},{"reviewer":"Tommie Reid","starRating":"FIVE","comment":"Great staff. Very personable and helpful. I definitely recommend","updateTime":"2025-01-21T04:22:41.543662Z"},{"reviewer":"M P","starRating":"FIVE","comment":"Always a great experience during my annual eye exam. Staff is friendly and Dr. Goetsch is always helpful answering questions and explaining things in a way that's easy to understand. Highly recommend this store!","updateTime":"2025-01-16T21:36:29.627814Z"},{"reviewer":"Jordan Hopp","starRating":"FIVE","comment":"Dr. Jeremy is so friendly and had me in and out in minutes really knows what is going on, other places I have been seem to take their time and give me contacts that seem off. The rest of the staff is very knowledgeable and helpful would highly recommend especially with insurance I am paying very little out of pocket.","updateTime":"2025-01-15T16:00:00.792960Z"},{"reviewer":"Venkat Ganapathy","starRating":"ONE","comment":"Terrible customer service. The lenses I got was not constructed well and one of the layers is peeling off. I went to their shop and they told me they would replace my lenses free as it was under warranty and I also had additional insurance protection. I was told they would give my lenses in less than 3 weeks. 1.5 months later and after several follow up, they are now telling I need to pay $25 as co pay and it will take another 3 weeks. I am really upset with their service. They NEVER call back. The manager also said I can take the business else where. I WILL.","updateTime":"2025-01-10T17:12:44.814562Z"},{"reviewer":"Paul Estante","starRating":"FIVE","comment":"I have no issues with Pearle Vision but some people may have but it depends on the service requested and the Customer Service person providing the serivce.","updateTime":"2024-12-14T01:19:15.056810Z"},{"reviewer":"Anonymous","starRating":"FIVE","comment":"Dr. Goetsch is fantastic! The technicians are equally wonderful, providing top-notch care. They offer a great selection of glasses and contact lenses, with a variety of styles to choose from. Plus, their flexible appointment hours make scheduling super convenient.","updateTime":"2024-10-22T18:24:10.951526Z"},{"reviewer":"Gunther Treis","starRating":"FIVE","comment":"Pearle Vision in Brookfield has an absolutely fantastic staff and that provided me with a great experience. They are patient, kind and knowledgeable. A strong combination I have yet to see elsewhere.","updateTime":"2024-10-02T10:41:59.627618Z"},{"reviewer":"mia","starRating":"ONE","comment":"the most frustrating experience i have ever had. the workers are incompetent and it’s amazing to see that they would be hired. i was stuck for about 30 minutes because the worker didnt know how to use the computer and this is definitely not the first time this has happened to me. the glasses are expensive and the service is mediocre. go literally anywhere else.","updateTime":"2024-08-28T18:47:15.134275Z"},{"reviewer":"Mercedes Hassi","starRating":"FIVE","comment":"I was welcomed the second I walked in the door and was promptly checked in by the front desk. I filled out appropriate paperwork and then did my exam with Dr. Jeremy. He was very nice, knowledgeable, and personable.\n\nAbigail helped me pick out glasses, and I cannot describe how amazing she was. When my favorite frames were over $400, she spent so much time with me trying to find something that was as fashionable and comfortable within my price range. Not only was she helping me, but she was assisting an absolute nightmare of a customer at the same time, while checking out multiple clients/patients throughout my visit. She is EXCELLENT at her job and made me feel comfortable and confident. She warned me that the glasses would take at least a few weeks to arrive, but they came today, even earlier than expected! I can’t wait to pick them up.","updateTime":"2024-06-01T05:04:57.712459Z"},{"reviewer":"M K","starRating":"ONE","comment":"Got my prescription glasses made from them last year august, the lens came loose after 6 months. When took it back to them, I was told there was no warranty and to cover for damages I was suppose to purchase protection plan worth $39 at the time of purchase. Paid $400 out of pocket after insurance for prescription glasses that didn’t even last a year. Do not plan to pay them to repair something that they made and didn’t even last a year. What’s the guarantee that it will last this time ?? I guess I’ll keep using my 10 year old prescription glasses that are still functional.","updateTime":"2024-03-29T22:34:42.124888Z"},{"reviewer":"Lizzie Wolfe","starRating":"ONE","updateTime":"2024-02-20T19:57:46.843763Z"},{"reviewer":"Trevonna Sims","starRating":"ONE","updateTime":"2024-02-20T19:06:03.783128Z"},{"reviewer":"Yvonne Rieves","starRating":"ONE","updateTime":"2024-02-20T15:28:11.945072Z"},{"reviewer":"Sydnie Beason","starRating":"ONE","updateTime":"2024-02-20T12:04:12.768953Z"},{"reviewer":"Sergio Gutierrez","starRating":"ONE","updateTime":"2024-02-20T03:54:48.861716Z"},{"reviewer":"Candace Goodman","starRating":"ONE","updateTime":"2024-02-20T03:20:26.127542Z"},{"reviewer":"Destiny Johnson","starRating":"ONE","updateTime":"2024-02-20T02:58:42.745846Z"},{"reviewer":"Pheezy Baby","starRating":"ONE","updateTime":"2024-02-20T02:52:48.850672Z"},{"reviewer":"Travel Girl","starRating":"ONE","comment":"Thoroughly disappointed with Pearl Visions service. I had multiple sales people give me the response that I would be able to keep my old frames after ordering new ones with the warranty we paid for.\nWhen it came down to the end the last girl we spoke with did not even work there any longer and because I did not write down the names of each person I talked to I had no back up.\nI doubt any of them work there any longer except the women who sold us the original pair of glasses a year ago.\nAnd she stated she gave us her normal speech about the warranty at that time, as if I am going to remember something from a year ago.\nThey wanted the old frames back which are discontinued by the manufacturer.\nAnd she was extremely rude to my partner and not so pleasant words were exchanged.\nThe following day the store supervisor called and was no more remorseful than the sales associate offering us no compensation. And was told that if is no longer the same owner of the chain of stores which is not my concern.\nI will never shop at a low end store that carries limited designer frames and is not willing to compromise with the client.\nRude as can be, never again.","updateTime":"2023-12-21T15:32:04.640494Z"},{"reviewer":"Jake Penner","starRating":"FIVE","comment":"We went in and asked if y’all could help bend my glasses back. Whoever did it did an amazing job and my glasses are good as new","updateTime":"2023-09-29T18:20:43.019155Z"},{"reviewer":"rick albrecht","starRating":"ONE","comment":"Today's date is September 15th 2023 I'm posting this because I ordered my glasses back on Labor Day 2023 and they still aren't in I inquired about why they're not in and she told me they came in all scratched up and if I wanted them I said I declined I found out they didn't reorder them until 9/13/23. Whatever you do do not use Pearle Vision Brookfield these glasses are insured through a union and Eye Med the next step is to call my union and eyemed and complain about the service","updateTime":"2023-09-15T22:20:41.020723Z"}]