[{"reviewer":"Anne Stoltenow","starRating":"ONE","comment":"I have never had a worse experience at an eye doctor. Ever. Just about everything was a failure at this place for me and my husband. They got my prescription wrong, including trying to give me bifocals. No problem; it happens (though not the bifocal part. I read the “20/20” before reading the tiny print, so I knew I was good there). The doctor never said anything about the retina scan that I paid extra for, which I’m guessing means she didn’t know it existed. She seemed genuinely surprised when I said I have no problem with reading. My husband has bifocals, so maybe she was looking at his results from the pre-exam screening? Once I got my glasses, I knew they were wrong, like immediately. The left lens was so blurry that I couldn’t see through it, and it made me sick within minutes. They refused to check my prescription, despite me driving in FIVE times, an hour each way, to get help. I ended up driving across the state to the Pearle Vision doctor I saw in the past, and was told that they had way too much astigmatism in my prescription, which is something I questioned one of the many times I brought my glasses in to get them checked. Along the way, I was blown off and treated like I was the one with the problem. Months later, I got an additional bill in the mail, and when I called the store employee said they didn’t bill me correctly for the retinal scan that I never received word on. When I called the 800 number to pay the bill, I was told some random story about why I had an additional bill, so they couldn’t even get that straight. Seems like a problem that reaches beyond this location.\n\nMy husband had far fewer problems, which I guess is good. However he spent a mint on expensive lenses because he has a strong prescription and needs bifocals. The lenses that he ordered at the Pearle Vision we used to go to lasted years (covid made us miss a year) without scratching, despite doing work that might damage them. These ones are junk. They started scratching almost immediately when he cleaned them with clean lens cloths. There is no way he got what he paid for, especially since they didn’t come with the certificate his old ones came with, and because he doesn't do the work he used to do. Honestly, the cheap ones I order online are better than the ones he got, and they are a fraction of the cost.\n\nThe only thing that was good about this place was being able to get back-to-back appointments, writhing a few days, on a Saturday, but now I know why that was possible.\n\nIf, at any point, they had tried to work with me to fix the problem, like every other optometrist office, I wouldn’t have written this review. I shouldn’t take driving in and calling multiple times, having the old optometrist office call on my behalf, and paying for another eye exam out-of-pocket to get the glasses I paid for to work. We didn’t bother calling about my husband’s glasses. What would be the point?","updateTime":"2024-06-27T20:45:43.699971Z"},{"reviewer":"M Wah","starRating":"FIVE","updateTime":"2024-06-13T18:40:25.339989Z"},{"reviewer":"l l","starRating":"ONE","comment":"I had a poor experience with this office, and requested communication from management and never received it. Overall there was a lack of professionalism, and the product I have received - one I need to see - is subpar.\n\nEdit: it’s been weeks? A month at least? No one has reached out me in regards to this. The product is horrible. They will give you terrible glasses and pocket the money and not care. Stay away.","updateTime":"2024-06-03T20:20:29.939895Z"},{"reviewer":"Lolly Myrant","starRating":"ONE","comment":"I am reviewing my husband’s experience- the doctor was great. but ordering the glasses was a horrible experience he was there for 2-3 hours they had to keep remeasuring his eyes and then when he got his glasses, they were not what he ordered. The frame was correct but he asked for progressive lenses and they do not seem like progressive lenses to him and he asked for transition lenses and did not get those either - he went back in January but was so upset by his experience he did not want to go back to exchange them. The staff seemed annoyed at having to help him. He now uses them as temporary readers. Will not be going back again.","updateTime":"2024-05-20T13:22:42.825372Z"},{"reviewer":"Ashraf Abbas","starRating":"FIVE","comment":"Very cool and the doctor is excellent","updateTime":"2024-03-29T00:21:21.637140Z"},{"reviewer":"Ivonne Retrum","starRating":"FIVE","comment":"Really nice, and clean place. I drive over an hour for the fast service, and super nice staff. It only took 2 weeks to get my very first pair of glasses.. So many options of glasses to choose from as well.","updateTime":"2024-03-27T03:53:41.610454Z"},{"reviewer":"Boyu Liu","starRating":"ONE","comment":"This store is a franchise store rather than the corporate store, and it is operated on its owner's own judgment. We went into the store and were told we can get lenses for the Rayban Meta frame. We were told although they don't sell the frame, we can still get lenses there because Pearl Visions is owned by the same parent company of Rayban and they can send the frame to the Rayban lab. We were told we just need to bring in the valid prescription next time to get the lenses ordered. However when we went in the following Saturday, we were welcomed with \"our owner later said we can't sell lenses for Rayban Meta\". We drove all the way there on a Saturday morning just to find out how ridiculous that store is.","updateTime":"2024-02-25T16:23:39.964327Z"},{"reviewer":"Colleen Butler","starRating":"FIVE","updateTime":"2024-01-25T17:03:55.283117Z"},{"reviewer":"Kathryn Flemming","starRating":"FOUR","comment":"The office seemed clean, the exam complete, and I was offered many opportunities to ask questions after receiving information from the doctor. I wish you had more petite frames. The clerk in the outer area who assisted me with paper work and fitting new frames was friendly and very helpful.","updateTime":"2024-01-19T15:25:30.004042Z"},{"reviewer":"Kailyn Parham","starRating":"FIVE","comment":"All three staff members I worked with were friendly and knowledgeable. I’d go here again!","updateTime":"2024-01-18T00:55:27.342283Z"},{"reviewer":"Rachel Ellis","starRating":"FIVE","comment":"Everyone at office was super nice and dr was thorough and allowed me to ask questions, ect.","updateTime":"2024-01-17T13:52:52.850461Z"},{"reviewer":"Gail W","starRating":"FIVE","comment":"Quick service and friendly staff.","updateTime":"2024-01-11T00:47:56.245784Z"},{"reviewer":"Shon Kingrey","starRating":"ONE","comment":"The eye Dr. was amazing. Could not be happier. The Representative that checked me in, did my initial review, and was supposed to help pick out the glasses was no help at all. None","updateTime":"2024-01-04T19:57:20.043350Z"},{"reviewer":"Barb Braun","starRating":"FIVE","comment":"Caring group. Service was professional and timely!","updateTime":"2024-01-02T21:32:51.843240Z"},{"reviewer":"Kim ingwell","starRating":"THREE","comment":"My registration process was friendly, smooth and seamless. The testing with eye technician was just so-so. She didn’t seem happy, had very poor eye contact and only gave short and concise instructions, which were a bit difficult to understand under her murder and accent. The experience with the optometrist was just ok. She seems very scripted which makes you feel like you are just moving throw a conveyor belt. I waived the retinol imaging ($30) upon registration and had to ask the optometrist whether she was going to dilate my eyes, only to be told that images had already been taken. I shared that I had opted to not do the images. She came back and told me that I could either pay the $30 and keep the uploaded images (I couldn’t figure out how that could be when I didn’t have any pics taken) or she’d delete the pics and dilate my eyes. Based on how the am experience was going, I agreed to just pay the $30 and be on my way. The kind receptionist was busy so the eye tech came out to process my paperwork and payment. Now- she rang me up as just the $10 copay so I asked again about the retinol images. She told me I didn’t have any done (which is what I had thought all along) and went back to talk to the optometrist. Back out again, to send me back to be dilated. Drops in and back out to now pay and finish the paperwork. And again back to the exam room for the exam. All in all, some of the staff seem less than thrilled to be at their job and there is a bit of confusion likely due to poor communication and customer service/investment. Been going here for 4-5 years but may need to find a new place that is a bit more engaging.","updateTime":"2023-12-19T22:14:32.620131Z"},{"reviewer":"Dave Armstrong","starRating":"FIVE","comment":"Excellent friendly service, good pricing, good selection of frames, all around great experience!","updateTime":"2023-12-02T00:59:46.254066Z"},{"reviewer":"Liliana Altuve","starRating":"FIVE","updateTime":"2023-11-06T12:22:25.335027Z"},{"reviewer":"Lashele Hanzel","starRating":"FIVE","comment":"Very friendly, staff. Thorough examination and good recommendations.","updateTime":"2023-10-25T19:32:52.679849Z"},{"reviewer":"Gina Cast","starRating":"FIVE","comment":"Very friendly, understanding and very to the point loved it","updateTime":"2023-10-21T20:54:48.103161Z"},{"reviewer":"Lauralee Kosut","starRating":"TWO","comment":"The doctor was great. The person taking care of my exit was like it will be $40 and you can go.","updateTime":"2023-10-18T21:44:07.701796Z"},{"reviewer":"Anna Hahn","starRating":"FIVE","comment":"Very knowledgeable doctor and staff, wonderful experience overall for an eye exam.","updateTime":"2023-10-07T22:14:19.289784Z"},{"reviewer":"Nancy Walters","starRating":"FIVE","updateTime":"2023-09-29T11:18:40.189093Z"},{"reviewer":"Marla Campbell","starRating":"FIVE","comment":"Very good Dr-she was thorough and answered all my questions","updateTime":"2023-09-27T19:51:28.953819Z"},{"reviewer":"Stacy","starRating":"FIVE","comment":"Everyone was awesome. Nice pleasant experience. Thanks","updateTime":"2023-09-22T22:48:16.524400Z"},{"reviewer":"Robert Parry","starRating":"FIVE","comment":"Very fast, efficient and knowledgeable. Love this place!","updateTime":"2023-09-15T01:13:11.670843Z"},{"reviewer":"Helen Avakian","starRating":"FIVE","comment":"Everyone was friendly and professional. Making an appointment was very easy. The doctor answered all my questions.","updateTime":"2023-09-02T04:15:45.690193Z"},{"reviewer":"Jason Mascitti","starRating":"FIVE","comment":"new employees are really friendly! I'll be back.","updateTime":"2023-08-31T19:41:17.665740Z"},{"reviewer":"Ann Schwartzwald","starRating":"FIVE","comment":"They have the friendliest staff and all really care about their customers! Amazing!","updateTime":"2023-08-17T23:18:19.053929Z"},{"reviewer":"Abby Jupp","starRating":"FIVE","updateTime":"2023-07-21T12:49:06.943741Z"},{"reviewer":"Brett Miller","starRating":"FIVE","comment":"Friendly and professional service!","updateTime":"2023-07-20T00:13:55.994352Z"},{"reviewer":"Jeff Stoltenow","starRating":"FOUR","updateTime":"2023-07-09T12:04:59.911614Z"},{"reviewer":"Alex Brady","starRating":"FIVE","updateTime":"2023-07-09T11:49:18.124825Z"},{"reviewer":"Julie Thompson","starRating":"FIVE","comment":"Great experience! Friendly and helpful staff! Will be back!","updateTime":"2023-06-29T17:10:40.567639Z"},{"reviewer":"Katie Sabalones","starRating":"FIVE","comment":"We love the team, thank you for your support and helping us make decisions on our eye care!","updateTime":"2023-06-15T18:31:12.486920Z"},{"reviewer":"Michael Duke","starRating":"FIVE","comment":"Very friendly staff, was seen promptly at my appointment time","updateTime":"2023-06-12T23:57:31.147390Z"},{"reviewer":"Byron Smith","starRating":"FIVE","comment":"Optometrist was very thorough receptionist was also very helpful enjoyed my visit","updateTime":"2023-05-27T15:50:23.296987Z"},{"reviewer":"Clemens W. Janssen","starRating":"TWO","comment":"I made an appointment for an eye exam but ended up not taking it. They would have charged $267 for an exam just so that I can get new contacts. Ridiculous!\n\nI appreciated the ability to book an appointment online, but I refuse to pay 3x of what others charge for a simple exam / what I have paid in the past for a simple exam just to have my prescriptions.","updateTime":"2023-05-22T16:52:08.479529Z"},{"reviewer":"Leah Patek","starRating":"FIVE","comment":"I came in just to get my nose piece fixed - I’m not even a prior customer and they fixed it for free right on the spot! Major shoutout to Lisa at the front desk :)","updateTime":"2023-05-17T21:41:21.073445Z"},{"reviewer":"William Tehan","starRating":"FIVE","updateTime":"2023-04-30T17:22:23.713522Z"},{"reviewer":"Adin Goings","starRating":"FIVE","comment":"Had a routine eye exam. All the staff were very friendly and helpful.","updateTime":"2023-04-30T12:28:41.140104Z"},{"reviewer":"Robert Jones","starRating":"FIVE","updateTime":"2023-04-09T14:40:59.585041Z"},{"reviewer":"Catherine Mathiot","starRating":"FIVE","comment":"ATTENTION INTROVERTS: The perfect experience! So, this is a bit of a unique review because I've literally NEVER BEEN IN THE STORE which is actually fabulous! I called to ask for information about ordering contacts through them several years ago. They checked my insurance and accepted it, which helps the cost significantly. I was able to email them a prescription and then it was just a quick conversation on the phone, a credit card to cover the balance, and voila! Contacts in less than two weeks. EASY! I've done it almost every year since then, which I wanna say is about 4 years. Comparatively, this previous time I ordered through our eye doctor's office at our clinic thinking it would be easier as it was more direct. WRONG. It took FOREVER to get them which wasn't truly their fault because it was a manufacturing shortage at the supplier's end. So, maybe unfair of me but still. Never had any issues with Pearle. Needless to say I'm back and will forever do it this way. Fast and easy ordering, excellent customer service, fast delivery straight to my house. AMAZING. 10/10 Would recommend!","updateTime":"2023-04-03T20:51:34.807232Z"},{"reviewer":"Angel Luis Cartagena","starRating":"FIVE","comment":"Excellent and friendly service!","updateTime":"2023-04-03T13:53:49.145488Z"},{"reviewer":"Paula Rodriguez","starRating":"FIVE","comment":"This was my second annual eye exam. The first time I got retina images and this last time I agreed to have my eyes dilated. It was quick and thorough. Dr. Parsons is the best!","updateTime":"2023-03-30T18:53:00.106778Z"},{"reviewer":"Brian F.","starRating":"FIVE","comment":"As always the staff was very friendly and professional, everything went great!","updateTime":"2023-03-25T00:02:44.577948Z"},{"reviewer":"Beneli Andert","starRating":"FIVE","comment":"Great, friendly service, and an excellent selection of frames. All the questions I had about lens selections were answered and explained clearly, and all the options were provided. When I picked up my glasses, they were adjusted to fit and more explanation was given since it was my first time wearing bifocals. They did a great job all around!","updateTime":"2023-03-16T01:03:02.628748Z"},{"reviewer":"Krista Carpenter","starRating":"FIVE","comment":"Very smooth appointment, scheduling is easy, friendly helpful staff","updateTime":"2023-03-13T22:28:51.686070Z"},{"reviewer":"Wade Richardson","starRating":"FIVE","updateTime":"2023-03-11T14:18:34.575128Z"},{"reviewer":"Linda Gallenberg","starRating":"FIVE","comment":"Staff are very professional and very helpful. Great selection of glasses. All questions answered. Would highly recommend.","updateTime":"2023-02-26T19:33:48.588426Z"},{"reviewer":"judd westgate","starRating":"FIVE","comment":"Always a good experience here. The people here are fantastic!","updateTime":"2023-02-17T12:45:10.565681Z"}]
