[{"reviewer":"Rebecca Kreibich","starRating":"FIVE","comment":"We have been getting our eye exams here for years. Dr. Palm is kind, honest and professional! We are very happy with our vision care here!","updateTime":"2025-11-17T21:45:28.641495Z"},{"reviewer":"DeLite Lind","starRating":"FIVE","comment":"Great experience, very helpful and answered all my questions","updateTime":"2025-10-06T21:51:35.233863Z"},{"reviewer":"Joey Phillips","starRating":"FIVE","comment":"Good places to go get ur contacts and glasses","updateTime":"2025-08-13T22:45:51.736569Z"},{"reviewer":"Jonathan D","starRating":"FIVE","comment":"I had a fantastic experience at Pearle Vision in Onalaska! Dr. Andrew Palm was incredibly thorough and attentive during my exam—he took the time to explain everything clearly and made sure I felt comfortable throughout the visit.\n\nThe staff was just as impressive: friendly, knowledgeable, and always ready to help. From scheduling my appointment to picking out new frames, the process was smooth and stress-free.\n\nYou can tell they genuinely care about their patients. Highly recommend this team for anyone looking for top-notch eye care!","updateTime":"2025-07-29T00:58:59.510116Z"},{"reviewer":"Michael Robinson","starRating":"FIVE","comment":"Great location. Very professional and knowledgeable doctor. Quick scheduling, I was in and out with no waiting. 100% would recommend.","updateTime":"2025-07-14T14:20:18.649713Z"},{"reviewer":"Super Motard","starRating":"FIVE","comment":"Beware if you are from Minnesota, the typical Wisconsin rx policy is to set a one year expiration instead of two years like in Minnesota. If you discuss this matter prior to the exam and if you are in good health without any mitigating circumstances I am confident that Dr. Palm will be accommodating and take good care of you. While I experienced a mix up with one of their customer reps, Dr Palm contacted me back right away and made everything right.\nAll in all a positive experience. Good value, and fast friendly service.","updateTime":"2025-03-31T20:03:59.660619Z"},{"reviewer":"Rhonda Stubbe","starRating":"FIVE","comment":"What a GREAT first-time experience with Pearl Vision. The staff were very knowledgeable and professional. The Optometrist was very thorough and had a good sense of humor :-)\nThe ladies out front were extremely helpful and we were very pleased with their assistance in helping my husband and I pick out new glasses. The discount on prescription sunglasses was also a great buy. We look forward to receiving our new glasses and working with the staff in the future.","updateTime":"2025-03-20T00:35:18.015899Z"},{"reviewer":"Steve Bucholz","starRating":"FIVE","comment":"Dr Palm and staff are the best! He is the best optometrist for fitting contacts that I ever have experienced. I highly recommend this place.","updateTime":"2025-03-15T23:01:19.386441Z"},{"reviewer":"Tammy Isensee","starRating":"FIVE","comment":"I have gone to many local vision places and Pearle is the best. I have been a regular now for years and Dr Palm always makes me feel comfortable and is great at giving me the best eye care! The staff is always friendly and helpful.","updateTime":"2025-02-04T17:33:31.148049Z"},{"reviewer":"Tammy Fitch","starRating":"ONE","comment":"We had to go to Pearl due to our insurance coverage. Never again. We both received our glasses and I am unable to wear mine due to bad lenses. My husband had his and needed the lens replaced due to a chip by the bow. He went back again because the same lense and location formed a chip. They wanted $175 to replace the lense. The lenses wereless than a year old due to them replacing it. We will continue to support another eye center!!!!","updateTime":"2025-02-04T01:34:46.245419Z"},{"reviewer":"Kylie Brown","starRating":"FIVE","comment":"I walked in to set up an appointment and was told they had a cancelation so they could get me in right then! Of course I took it! They were very professional and courteous! They all were very helpful and had great sense of humor! Thank you Pearl Vision!","updateTime":"2025-01-27T16:24:00.257443Z"},{"reviewer":"Mandy Kimpel","starRating":"FIVE","comment":"Great place, great doctor and customer service. My daughter was having issues with the eye drops to dilate her eyes. He was able to do the exam with out the drops. He is always so kind and patient.","updateTime":"2024-05-10T21:56:18.293758Z"},{"reviewer":"Janet Mezera","starRating":"FIVE","updateTime":"2024-04-01T20:25:45.020177Z"},{"reviewer":"Rachel Anderson","starRating":"FIVE","comment":"The care we recieved here was like no other. My daughter was having some sudden issues with her vision and when I called on a Saturday, the gentleman working had Dr Palm call me personally to discuss and troubleshoot, even though he wasn't there that day. We decided to wait it out, the next day (a Sunday) they were closed and our concern grew greater, Dr. Palm went out of his way to see us anyway, he was able to alleviate her problem and we avoided a trip to the urgent care, where they wouldn't have been able to help her anyway. We are so grateful that he was willing to go out of his way to make our daughter more comfortable and alleviate our worries. Would definitely recommend this provider/location to anyone searching for optical care!","updateTime":"2024-01-31T18:35:08.808885Z"},{"reviewer":"Leslie Fox","starRating":"FIVE","comment":"I was very happy with my service! From the first phone call to picking up my glasses and the exam, this place was great! Very highly recommend!","updateTime":"2024-01-27T20:45:06.870333Z"},{"reviewer":"Pascual Moralez","starRating":"FIVE","updateTime":"2024-01-26T21:59:30.076220Z"},{"reviewer":"Billie Brush","starRating":"FIVE","comment":"Very professional. Excellent customer experience. Dr Andrew Palm here is like no other. Caring in a way never experienced before. This Pearl Vision has an alternative to putting in dilation drops. My experience here has been life changing. I no longer need to use reading glasses as I have been fitted with a mono Vision contact lense prescription. My husband is also a patient here and his glasses were knocked off his head and the lense fell out. He went there and within minutes, they had his glasses put back together.","updateTime":"2024-01-20T08:10:53.114699Z"},{"reviewer":"Tina Hendricks","starRating":"FIVE","comment":"Everyone at Pearle Vision is very personable and I had a very thorough exam to test not only my vision but also my overall eye health and they have modern equipment so that you don't even have to get your eyes dilated. I'll definitely be back here for my next exam.","updateTime":"2024-01-10T01:02:09.721693Z"},{"reviewer":"Luis Guerrero","starRating":"FIVE","comment":"I’ve been a customer for many years and never miss a chance to refer family and friends to doctor Andrew Palm. Andrew and his staff are experts in their field and super friendly. I couldn't ask for higher quality of optical care","updateTime":"2023-12-06T21:39:21.139229Z"},{"reviewer":"Gloria Kelbel","starRating":"FIVE","comment":"I have been going to Dr Palm for several years. I trust his diagnosis and value his professional advice. I'm really excited about their new location that has even more frames to choose from. Picked up my new glasses today. I'm enjoying improved vision and a \"new\" look.","updateTime":"2023-11-09T23:45:46.452708Z"},{"reviewer":"John","starRating":"FIVE","comment":"I d like to thank all who assisted in getting me some very nice and good fitting frames and a much improved RX. Special thanks to Christine.","updateTime":"2023-09-14T20:53:03.696316Z"},{"reviewer":"Chris Haldorson","starRating":"ONE","comment":"I went to this location asking for help with my frames. I was from out of town and needed a screw tightened. Unfortunately, I didn’t have my small screwdriver with me. I went there hoping to get it taken care of. At first, the employee did not want to touch my glasses. I explained the situation. He reluctantly took my glasses and pretended to tighten the screw. When I got to the car, I could tell he did nothing. Luckily, my frames stayed together until I got home.","updateTime":"2023-08-27T22:08:31.654213Z"},{"reviewer":"Alexis Ericson","starRating":"FIVE","updateTime":"2023-03-05T02:03:01.912281Z"},{"reviewer":"Joshua Koch","starRating":"FIVE","comment":"All of the staff was professional, helpful and patient. Been going here for years and will go there as long as I can!","updateTime":"2022-09-14T01:50:42.280177Z"},{"reviewer":"CG Jimenez Marvan","starRating":"FIVE","comment":"Great service from all the staff. My glasses are perfect and they were delivered on time.","updateTime":"2022-02-21T14:54:25.929934Z"},{"reviewer":"Scott Lind","starRating":"FIVE","comment":"My wife and I started using the Onalaska location about 2 years ago. Every interaction with the staff has been exceptional! Customer service above and beyond.","updateTime":"2022-01-13T03:43:18.999248Z"},{"reviewer":"Ronda Mueller","starRating":"FIVE","comment":"Dr. Palm is very professional and explained everything in a way I could understand it. The staff were also very professional and very helpful in choosing new glasses.","updateTime":"2021-12-09T02:48:46.662557Z"},{"reviewer":"Timothy Bernett","starRating":"ONE","comment":"I would like to start out saying Dr. Andrew Palm is a very good eye doctor. Having said that the front office people are not been good to me. I called there onetime about complimentary eye drops and the person who answered said that they would be available. But when I got there a there was a different person who said that they didn't have any on hand and he looked at me in a strange way. There was a mix up in the past on my transition lenses also. The other day I brought my reading glasses to be adjusted. That was fine. However, they were returned to me dirty. I then asked for them to be cleaned and they were. It maybe it was a small thing but I noticed things like that. I got the sense that, as a customer, I did not matter to them. I was a little upset and disappointed.\n\nTim","updateTime":"2021-10-21T12:01:28.968036Z"},{"reviewer":"Hannah Klinski","starRating":"FIVE","comment":"Very friendly staff! They were so kind and helpful to me today! Would surely recommend! Thanks guys!","updateTime":"2021-10-08T23:56:46.945696Z"},{"reviewer":"Lorna Hamel","starRating":"FIVE","comment":"Outstanding service and professionalism!! Very helpful and friendly!! Will continue coming here for our eye needs!!","updateTime":"2021-07-22T21:09:41.691174Z"},{"reviewer":"Blake Fosan","starRating":"FIVE","updateTime":"2021-06-20T15:00:03.267572Z"},{"reviewer":"Pat Ellsworth","starRating":"FIVE","comment":"Great place to get your glasses, great staff and doctor. Of course, I will be back!","updateTime":"2021-06-04T21:58:45.180668Z"},{"reviewer":"Christopher Ertl","starRating":"FIVE","updateTime":"2021-05-19T21:34:37.485476Z"},{"reviewer":"Kristan Kliminski","starRating":"ONE","comment":"Sad to say, but we've got to go along with the many 1-star ratings. My husband and I came for our first eye exam today. When we called from the parking area we were told to stay in our vehicles until our appointment time because they had several customers in the store. We entered at appointment time to then be told we needed to complete paperwork, which could have been completed ahead of time, or in the parking lot. When we entered we were the only customers in the facility, giving the staff free reign to show us their true colors. For 20-minutes we sat overhearing their personal and unprofessional conversations, including listening to four different employees laugh while they talked about outrageous clients. In the meantime, not one of them interacted with us. Our appointment was 11am. At 11:15, I peeked around the corner to see the doctor playing on his cell phone in an empty office. I immediately went to the front desk (3-employees doing nothing) to ask what was going on, at which time the doctor who had followed me to the front said, \"I'm ready for you right now.\" This might have been interpreted as a welcoming apology of sorts from any other professional, but if you had seen this so called \"doctor\" turn his back on us and walk off with attitude, rather than escort a client who had been waiting for 20-minutes AFTER their appointment time, you would have also been in shock! I'm pretty sure if I had looked hard enough I would have seen an adolescent eye-roll too! I said to him, \"Who are you even talking to?\" as we each had an appointment. We didn't wait for his response as my husband was as livid as I. We told four employees standing in an empty store we were leaving and not putting up with this. Not a one attempted to ask what happened. I just thought some of you may be interested to hear how new clients are treated here. And if you're a repeat client, we likely heard about you today. We can only hope that someone starts taking these (several 1-star) reviews seriously and does something about the need for PROFESSIONAL CUSTOMER SERVICE TRAINING for this team.","updateTime":"2021-04-14T20:51:12.522765Z"},{"reviewer":"Ashley Brown","starRating":"FIVE","comment":"We love Dr Palm and his marvelous staff! Always knowledgeable whether it's an exam question or a glasses concern. Super helpful and great customer service.","updateTime":"2020-06-24T17:48:50.913786Z"},{"reviewer":"Alicia Gorski","starRating":"TWO","updateTime":"2020-06-09T21:18:02.080860Z"},{"reviewer":"Moriah A","starRating":"ONE","comment":"Horrible customer service. One of the desk assistants laughed at me because I didnt want to buy their $200 glasses. Walmart has better customer service than this place.","updateTime":"2018-10-16T18:10:36.291853Z"},{"reviewer":"Angel Thao","starRating":"ONE","comment":"If you are done with work after 5 you won't be able to get your eyes examed. Dr is gone by 5 but the clinic is opened until 9pm. Christine whom was on the phone was really rude and gave no options to accommodate my schedule as I was really flexible. I asked her I'd have to find another place, and she said \"that's fine, thanks for calling\" and hung up. I'm shocked and upset. Hopefully this doesn't happen to anyone else. Won't ever be going here or referring anyone from my company to go here. Just rude.","updateTime":"2017-06-19T20:15:57.308Z"},{"reviewer":"Erika Rivera","starRating":"FIVE","comment":"I love this place you get your glasses in less than 12 minutes you don't have to wait weeks for your glasses to be ready and they last a long time as well.","updateTime":"2017-04-29T03:41:37.223Z"},{"reviewer":"tom watson","starRating":"FIVE","updateTime":"2017-04-22T12:30:36.909Z"},{"reviewer":"Dylan Shanley","starRating":"FIVE","updateTime":"2017-01-16T00:04:49.954Z"}]
