[{"reviewer":"Foster Walker","starRating":"ONE","comment":"My spouse took off the morning to take me to the appointment today. This cost us money. Then someone called while I was sitting in the parking lot waiting for the office to open to tell me my appointment had been mis-scheduled because they are short staffed/the staff are new hires/the staff are poorly trained. Find another place to get eye care- if they can't make the appropriate eye appointment when you keep telling them your condition, what you have done each year, and what medication you require, would you really trust them with your vision?","updateTime":"2026-02-26T16:49:29.734178Z"},{"reviewer":"Ellen Homp","starRating":"FIVE","updateTime":"2026-02-19T16:02:31.477417Z"},{"reviewer":"Darlene S.","starRating":"FIVE","comment":"Richard and Erin helped me out with getting a new emergency pair of contacts while I was away on vacation. My prescription was in stock and the service was great. Many thanks!","updateTime":"2026-02-18T01:58:44.621180Z"},{"reviewer":"Joanna Kalin","starRating":"FIVE","comment":"All the staff were professional, office is clean, everyone was friendly. But Richard opened my to Meta glasses. He was patient with me, gave me his honest opinion which always helps when you can’t see without your correct lenses. Richard is the best","updateTime":"2026-02-14T04:51:06.451660Z"},{"reviewer":"Katie Adams","starRating":"FIVE","comment":"Very professional and friendly. My next appointment is next month, I ran out of contacts and the nice gentleman at the front desk gave me a trial contact to get me by until then.","updateTime":"2026-02-12T16:16:30.345798Z"},{"reviewer":"Scott Hoskins","starRating":"FIVE","updateTime":"2026-02-12T09:42:55.467981Z"},{"reviewer":"Albert Bonofiglio","starRating":"FIVE","comment":"Had to drive from MA to FL with old lenses. Needed to get new lenses when I got to PCB. Went to Pearle Vision on Back Beach Rd. And saw Richard. Ordered my new lenses and they are perfect. Richard took care of my needs and I could not be more satisfied.","updateTime":"2026-02-11T18:01:02.312058Z"},{"reviewer":"Brian MacDougall","starRating":"FIVE","comment":"Richard is the best. My wife Susan went in to get her glasses repaired today and Richard repaired them on the spot in no time at all. He was very pleasant and accommodating.","updateTime":"2026-02-11T02:01:48.826157Z"},{"reviewer":"Linda Pharr","starRating":"FIVE","comment":"Very professional and very helpful Thank You JaMezz in Panama City Beach for helping me get my contacts today. Your Awesome!","updateTime":"2026-02-09T17:01:43.490364Z"},{"reviewer":"Sheryl Stefan","starRating":"FIVE","comment":"Had my eye exam on February 4th 2026.\nVery friendly staff & Optometrist\nTory was a great help in picking out frames . Telling me the truth about what really doesn't look good. Very polite & helpful to me in finding the best value for purchasing my frames.","updateTime":"2026-02-05T18:23:23.976438Z"},{"reviewer":"Christine Swiger","starRating":"ONE","comment":"Richard did a great job, knowledgeable,friendly, excellent representative for Pearle Vision","updateTime":"2026-02-04T17:41:22.737948Z"},{"reviewer":"Lee Ann Vanderpool","starRating":"FIVE","comment":"Erin and Tory were both great. I had the honor of working with Tory. She was in the middle of a project but moved all that aside to help me. I had a frame emergency and she went above and beyond to help me.","updateTime":"2026-02-04T12:40:40.785624Z"},{"reviewer":"Becky Thore","starRating":"FIVE","comment":"Great customer service, great products, highly recommend! Ty, Tori and Erin!","updateTime":"2026-02-03T17:20:08.362707Z"},{"reviewer":"Greta Schuler","starRating":"FIVE","updateTime":"2026-02-03T12:07:18.190105Z"},{"reviewer":"Cheryle Maurer","starRating":"FOUR","comment":"The people here are amazing. Kind, professional, friendly, and helpful. I can’t say enough good things about the staff at this location. I liked that they sanitized everything on their equipment to keep things safe for me.\n\nEDIT: JAMEZZ is AMAZING. I had a billing issue and he was kind, respectful, patient and expert in providing customer service. Incredible assistance and I could not give enough praise! You need more associates like JAMEZZ!!!\n\nHere are a couple things that they could do better. I sat in the waiting room 45 minutes before going back and that part is frustrating. I run my own business and I know how valuable time is. I would’ve appreciated a phone call to let me know that they were running so far behind to adjust my arrival. The second is not having contact lens fit kit for the lens that the doctor prescribed. As a consumer, I’m ordering close to $1000 of contact lenses not knowing if they’re going to be comfortable or work for me. Get some trial lenses in prescribed multi focal.","updateTime":"2026-01-30T15:55:49.527794Z"},{"reviewer":"Christopher Plummer","starRating":"FIVE","comment":"I have always received great customer service when I come here. I recently was introduced to the Oakley Meta glasses. Rich and Mezz did a great job introducing them to me and I have made a great purchase. I greatly appreciate the service I was provided this time and past. I look forward for to my next purchase at this location. Job well done team keep up the great work.","updateTime":"2026-01-30T02:58:23.287148Z"},{"reviewer":"Joe Hood","starRating":"FIVE","comment":"My first pair of prescription glasses. Greeted with a smile and the process after maintained a friendly and pleasant atmosphere even through a very busy day. Staff answered my questions and were helpful selecting my glasses. Can’t wait to get them, excited to read again. LOL","updateTime":"2026-01-29T15:13:55.209097Z"},{"reviewer":"Greg Bergen","starRating":"FIVE","comment":"Richard was very professional and efficient.","updateTime":"2026-01-27T23:01:37.728680Z"},{"reviewer":"Lesa Smith","starRating":"FIVE","comment":"I really can't say enough about the above and beyond customer service at this location. I was assisted by Tori, Rich, Erin and the DM Jimez between two issues (a repair issue with some lens and some sunglasses I wasn't happy about) and all of them were not only friendly but I left with a solution not just empathy. I will return to this location because of those experiences. Thank you all for not just helping but actually caring!","updateTime":"2026-01-26T16:17:24.456057Z"},{"reviewer":"JANE LARSON","starRating":"FIVE","comment":"I went to get help adjusting my glasses. Tory was very helpful and did get my glasses adjusted so I could wear them and see thru the progressive lenses. I would highly recommend Tory at this location","updateTime":"2026-01-22T21:20:40.395100Z"},{"reviewer":"Phillip Santiago","starRating":"FIVE","comment":"On this particular visit the entire team was very helpful. When I went to pick up my Ray Ban meta glasses, Richard was very helpful and took the time to walk me through the capabilities of the smart glasses…they are awesome and Richard was super knowledgeable!","updateTime":"2026-01-21T21:23:55.556242Z"},{"reviewer":"Nature Walk","starRating":"FIVE","comment":"I love my new glasses and thank you for cleaning and adding nose pads to my old pair, Richard. Also, thank you for your patience.","updateTime":"2026-01-20T21:58:10.141893Z"},{"reviewer":"Debbie Perttula","starRating":"FIVE","comment":"Kudos to Richard for helping me this morning when I was missing a screw on my glasses. - he also changed out the nose “pads” as mine had become discolored. Sure am\nAppreciative!","updateTime":"2026-01-20T01:15:11.940477Z"},{"reviewer":"Calvin P","starRating":"FIVE","comment":"Timing, for me, was horrible but Erin at Pearle Vision went above and beyond making sure everything was right when I came into town to pick up my new frames. I almost ended up buying two different pairs after talking with her as she kept communication going and addressed my concerns with the new metas. Definitely will be back","updateTime":"2026-01-15T22:27:05.608014Z"},{"reviewer":"Richard Oliver","starRating":"TWO","comment":"I used to like getting my annual exam and glasses at this location, but my last failed visit ensures I will not be a returning customer.\n\nI scheduled an eye exam for a Tuesday afternoon at 4:30. The day before I received a text stating my appointment was cancelled, to reschedule I could either call or make an appointment online. Couldn't schedule online (due to website), so I called and scheduled an appointment for the same day, but earlier.\n\nI got a text confirming the appointment, but later that evening, I got another one saying the appointment was cancelled. OK, well, that sucks I thought. But, then the day of the appointment, I get another text stating they are looking forward to my appointment that afternoon. I tried calling them, but didn't get an answer. So, the only left to do was go and hope for the best, seeing as how scheduling another eye exam would be way in the future and who knows if the appointment time would be honored.\n\nAnd, of course, the appointment was actually cancelled. The gentleman behind the counter asked if I would be willing to reschedule, but seriously - what's the point if its going to be cancelled.\n\nThe customer should not have to work harder getting an appointment than the business. I would be willing to return, but only if I am desperate .","updateTime":"2026-01-13T21:07:27.902486Z"},{"reviewer":"SE Norton","starRating":"FIVE","comment":"Very knowledgeable staff. I felt very comfortable the whole time.","updateTime":"2026-01-09T21:21:10.008760Z"},{"reviewer":"Lashell Russell","starRating":"FIVE","comment":"Richard was professional and he works with you and help guides you to the frames of your liking.","updateTime":"2026-01-09T17:30:01.797693Z"},{"reviewer":"KT Reed","starRating":"FIVE","comment":"Richard was great and professional. He also can get you in with deals and help you budget good for good frames of your choice.","updateTime":"2026-01-09T17:27:54.544364Z"},{"reviewer":"Penny Bowhall","starRating":"FIVE","updateTime":"2026-01-09T14:37:52.921979Z"},{"reviewer":"Kristie Sherry","starRating":"FIVE","updateTime":"2026-01-09T14:36:20.187716Z"},{"reviewer":"Elisha Hunt","starRating":"FIVE","comment":"Jamezz at Pearle fixed my retro sunglasses at no cost, great staff and a good business.","updateTime":"2026-01-09T05:11:15.101608Z"},{"reviewer":"Jessica Norsworthy","starRating":"FIVE","comment":"Great staff! Very knowledgeable, they were helpful in every way and extremely friendly. The optometrist assistant was a delight, she made me laugh and feel at ease during my appointment. The guys working in the front were a hoot and helped me pick out a perfect pair of glasses without feeling rushed. Top notch customer service!","updateTime":"2026-01-08T02:10:53.800987Z"},{"reviewer":"Bridget Sullivan","starRating":"ONE","comment":"Waiting an hour after your appointment time to be seen is unacceptable. Please improve and value people’s time","updateTime":"2026-01-07T23:10:42.763947Z"},{"reviewer":"Debbie Malouin","starRating":"FIVE","comment":"I always go to Pearle Vision for my exams and eye glass needs. They are friendly and very helpful. Have never had a problem there.","updateTime":"2026-01-07T13:12:46.010604Z"},{"reviewer":"Robin Robeson","starRating":"FOUR","comment":"Tory, Richard and Jame22 in the Panama City Beach office was extremely helpful in getting my husband some glasses for him. And they are very nice and respectful.","updateTime":"2026-01-06T20:05:07.508833Z"},{"reviewer":"Bobbie at Oasis Landscapes","starRating":"FIVE","comment":"Absolutely the best eye care I have ever received!!!! I’m 57 years old and have had trouble with my contacts not being able to read without a pair of readers as well. 1 visit and I don’t need readers! The contacts are perfect As far as the staff hands down the best experience I have ever had!!!! Highly recommended 👍","updateTime":"2026-01-05T13:21:40.377496Z"},{"reviewer":"Jana Williamson","starRating":"FIVE","comment":"The personnel that worked with me was very professional and helpful, thank you.","updateTime":"2026-01-04T14:55:57.536402Z"},{"reviewer":"Gregory Spears","starRating":"FOUR","comment":"The timing of service was horrible, my appointment was at 2:20 and I did not finish till 5:30. There was only one Doctor in but there was a saving grace and that was the service. Very patient and informative. I’m going to blame it on the Holidays","updateTime":"2026-01-01T14:39:41.960899Z"},{"reviewer":"Stephanie Jones","starRating":"FIVE","comment":"From start to finish, each associate I interacted with was professional, attentive, and provided exceptional service. The technical, whose name I failed to get, did the initial tests, listened to my current issues, and assured me they would help solve my problems.\n\nThe doctor took the time to listen to my eye issues and my desire to go back to contacts and only use my glasses as a backup. She did a thorough examination and fitted me with contacts on the spot. She made sure I could see clearly given my occupation.\n\nRichard Harris is the associate who helped coordinate my insurance benefits, pick out new frames, and finalize my visit. He was professional, courteous, and knowledgeable in helping me use my insurance for maximum coverage.\n\nWithout hesitation, I would recommend this business for all one’s eye care needs.","updateTime":"2025-12-31T20:01:17.954701Z"},{"reviewer":"ScottandSonja-The Connection Team Older Account","starRating":"FIVE","comment":"Great service even when they have no obligation. Bought some glasses a few years back out of warranty. They fixed em jusy to help.","updateTime":"2025-12-30T00:46:12.252870Z"},{"reviewer":"Stephanie Lee","starRating":"TWO","comment":"I was charged for something I never agreed to have done. I waited almost a month for my trial contact but never received it because I didn't want to pay another $100 contact fitting fee they charge. Waited almost 2 weeks for my contacts despite being told it would only take 5-7 business days. Poor communication all around.","updateTime":"2025-12-23T02:55:13.384171Z"},{"reviewer":"britt Turner","starRating":"FIVE","comment":"Always wonderful","updateTime":"2025-12-20T01:55:08.777563Z"},{"reviewer":"Michelle Sherman","starRating":"FIVE","comment":"Very professional and the office staff was super friendly and nice.","updateTime":"2025-12-18T16:26:00.969012Z"},{"reviewer":"Brenda Daniel","starRating":"ONE","comment":"Got there at 2, out at 5😳. My son wanted contacts. Had to beg to even get a trail pair. Neither of us wanted the picture of our eye\nIt was an up charge of $39. They did it anyway.\nBad bad day at Pearl","updateTime":"2025-12-18T14:44:41.536682Z"},{"reviewer":"David Williams","starRating":"FIVE","updateTime":"2025-12-14T14:35:51.009139Z"},{"reviewer":"Brandon","starRating":"FIVE","comment":"Tory is a blessing to work with! She really knows how to help you make the most informed decision. Her dedication is something rarely seen nowadays and is worthy of many praises! Thank you Tory for all that you do and keep me coming back! You rock!!!","updateTime":"2025-12-13T20:25:44.626471Z"},{"reviewer":"ted davison","starRating":"FIVE","comment":"Wonderful professional staff and team of experts.","updateTime":"2025-12-12T23:31:03.369393Z"},{"reviewer":"Glenn Baxley","starRating":"FIVE","updateTime":"2025-12-11T17:09:57.941503Z"},{"reviewer":"James Motsay","starRating":"FIVE","updateTime":"2025-12-11T14:37:34.729201Z"},{"reviewer":"Holly Collom","starRating":"ONE","comment":"Not impressed. I set up an appointment for dec 8th and today I got a text saying no doctors will be on that day. So I went to reschedule and the site won’t let me. They should have called. I see this company doesn’t care. So I won’t be using them.","updateTime":"2025-11-28T20:45:53.993625Z"}]