Pearle Vision Toronto

Most of the staff were very nice and impressionable except for one I will get to it in a minute. I went in to have my eyes checked, and while I was in there, the inside of my glasses got scratched a big scratch at that time. I thought it was a smudge on my glasses. They tried cleaning it in that and we realized it was actually a scratch it happened in the doctors office. I believe it was her machine that checked the strength of my glasses a mistake I mean, mistakes happen. I know it wasn’t intentional but when we went out to the front of the store and we’re trying to clean it and figured out, it was a scratch there was one employee that was not very personable at all. She tried to make it sound like I put that scratch there and I was very offended by her. She did not try in any way to fix the problem in the end. I ended up getting new lenses and had to pay for half of it which the doctor worked with me and we got it down to an affordable price that I could afford. But the elderly lady that seemed to be very accusatory and saying that the coding on the glasses was wearing off and that’s what caused it so I would have nothing to say about that. I was not impressed later on. I spoke with a gentleman named Andrew very nice guy I give him a 10 out of 10 he helped me with my problem He also offered me new frames at no cost to me. I would recommend Pearle vision minus the elderly lady in the front. She has dark hair and an accent when I walked in yesterday to pick up my glasses. She was all smiles, but on the day this occurred, she never even broke a smile towards me and made me feel like I caused the scratch which very much offended me so yes, I give Pearle vision minus the elderly woman in the front a 10 out of 10 they stepped up and like I said mistakes happen so I’m not accusing anybody of doing anything wrong it happened to me it could’ve happened to anybody so yes I give them a 10 out of 10 and the rating I believe is a five star so I can give them a five star I’d like to give them higher Andrew you were wonderful wonderful with me and helped me very much. I thank you from the bottom of my heart, you people at Pearl vision have a wonderful day and God bless.

Pearle vision, what a great team to assist you with getting the right solution for your vision care needs. I recently have purchased a new pair of glasses, and new contacts. Due to the in frequency of my contact wearing I was recommended to get daily disposals! They take the time needed to properly do a thorough eye exam( Dr Winnie Chen, amazing!) Explain the costs associated and also look where they are able to provide you with savings! Glasses are not inexpensive, and the team at Pearle Vision understands this. They work with you to find a suitable and stylish pair of glasses that fit your style and budget. If you’re looking for glasses or contact, trust me! You will be in great hands at Pearle Vision at Leslie and Lakeshore Dave

Wonderful experience! Great staff, very friendly, approachable and dedicated to helping from start to finish. I would recommend anyone to come this location!

I have been using pearl vision for over 10 years and their service has always been excellent.

Pearle Vision at Lakeshore always takes good care of me and my family. It’s always a treat when we visit and chat with the friendly staff. And Dr. Chen is amazing!

Dear Pearle Vision Team at Lakeshore, thank you for the amazing service, I was coming in for a spontaneous walk-in to get an eye exam and was lucky that there was a free slot! The team was super nice and friendly and I felt very welcome. Thank you very much for this experience, special thanks to Atieh, George and Dr. Chen! Would definitely recommend this Pearle Vision location.

Their staff is carrying a high level of professionalism. I would rate them 10 stars!

Excellent staff and very kind. My glasses get loss on me and everything I walked in they were happy to see me and tightened the glasses no charge every time. The optometrist is top drawer. Would not go anywhere else now.

gave me great service a while back - but the REAL kicker was the fact that over a year later, I stopped by as one of my pairs of reading glasses were severely damaged, including one arm falling off. The gentleman at the counter took great care in reassembling and fixing them at no charge - ON THE SPOT! He even took a moment to polish the lenses before he returned them to me. To me, this is elite customer service, and they will have my business forever.

Dr. Winnie Chen is a very detail oriented professional, gentle and knowledgeable. The other staff members are very friendly and helpful. I really had a great experience at Pearle Vision - Lakeshore Blvd. East store. Many thanks to the whole team! You are wonderful!