Pearle Vision Centennial

Excellent place to get your eye care needs met!! Dr. Hamilton and her staff are knowledgeable, helpful and just plain wonderful to work with. Highly recommend this place for your eye care needs!!! Pam

I have been a customer at this location for years. I had not had issues with them until recently. I purchased a box of contacts and asked for trial pairs to hold me over until my contacts arrived. (I can’t see without.) In the past years this had never been an issue this time they informed me they didn’t have any trials in my prescription that they couldn’t provide but would try to figure something out with the doctor. I was told I would get a call back with a resolution which I didn’t. I called for four consecutive days multiple times, spoke to multiple staff all telling me they would call me back that same day without ever receiving a call back. I had to call an entire week after purchasing contacts in attempt to get trials without success. This is the worst customer service I have received in the time I have been a customer at this location. When I first posted this review accountability was taken about this situation to later seeing that their response to my review had been changed to the response below. Excuses and lack of accountability. When I showed up to pick up the trials that I was informed were ready for pickup no one knew where they were and I spent 15 minutes there while they looked for them. Worst customer service ever no accountability to the fact I was told everyday by multiple staff I’d receive a same day callback for a week straight. They went from full accountability to all excuses and blaming it on the customer.

I purchased prescription polarized sunglasses lenses for my Costa frames. The coating on the lenses is flaking off after approximately 2 years. I was told they only offer a 1 year warranty and that I should have an exam every year. If my prescription is unchanged, why should I expect to have to replace on what were very expensive lenses annually? If you’re proud of the products you sell, stand behind them. No discussion, no compromise. Very disappointing.

Erica Wood is professional optician . Always friendly, making sure Eyewear are comfortable understand eye care plans making sure what protection I have .

Erica was very helpful and professional in helping me select glasses. Not only that, she was so personable and friendly I felt like a friend. Picking my glasses up she was the same happy, friendly and knowledgeable person. Ty so much!

I have been to a ton of different Pearle Vision locations, and this one by far is my favorite. Erica is absolutely amazing! I had nobody with me to help give any opinions on frames, and she jumped right in and recommended the frame that I actually ended up going with! She’s absolutely fantastic and efficient, AND HILARIOUS! Everyone overall is super kind and has your best interest in mind. 10/10 experience, could not recommend this location enough. ESPECIALLY ERICA!! THANK YOU GIRL!

Nice to your face, but when it actually comes to helping you or showing any real care, they couldn’t care less. They also show zero consideration for low-income customers — no budget-friendly options, no flexibility, nothing. And do not buy contacts here. Total waste of time and money. As a beginner, I lost a few pairs early on (which is normal), and they refused to help in any way. Their only “solution”? Spend more money and buy more. Typical. I should’ve trusted my gut and gone somewhere else, but the reviews misled me. Now I see they don’t reflect the real experience at all. Another place told me they would’ve given me 3 months free as a beginner because they understand mistakes happen — that alone says everything. Bottom line: do your research and don’t rely on reviews alone.

This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim Woods, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision. On my second visit, I returned with my partner and selected a completely different pair—plastic frames. However, when I came back weeks later to pick up my glasses, they had ordered the original metal frames instead. When I brought this up, I was told those were the frames I chose, which made me feel dismissed and like my concerns weren’t being taken seriously. After confirming with my partner that we had indeed chosen the plastic frames, I had to return again to correct their mistake. Despite the error being on their end, I waited two hours for assistance. I was initially told I wouldn’t have to pay anything additional to fix the issue, but days later I received a call saying I owed over $150 for new lenses. In total, I ended up paying around $600 for glasses—even with insurance—due to repeated errors on their part. To make matters worse, when I went in to pick up my corrected glasses, I asked for my contact lens prescription. I was told—nearly three months after my initial visit—that it had never been finalized and they had forgotten to follow up with me. After four visits, I finally have the glasses I wanted, but the entire process was frustrating, disorganized, and unnecessarily expensive. I’ve had significantly better experiences at smaller offices with fewer staff. I would not recommend this location based on my experience.

If I could leave 0 stars, I would. I have an astigmatism, and have only required prescription glasses for my night vision. I had my first eye exam at Pearle Vision - Hamilton Vision Center on 2/12/26. The Optometrist, Kristian Mostert, advised me that in addition to glasses for my night vision, I would benefit from a "plus 1", and so he suggested progressives. I didn't think progressives were appropriate, and then he suggested new magnetic clip-ons. I am ignorant when it comes to prescription eyewear, so I trusted his recommendations. He also advised that based on one of the tests, I have mild "dry eye". He suggested using eye drops 3-4 times/day and using a warm eye compress. I asked if a warm washcloth would work, and he recommended an eye mask that they sell at their location. He said to make a follow-up appointment in 2 weeks. By the time my order was processed, the total was $622.65, and this was with my VSP discount. The representative explained that I would get two magnetic clip-ons for my glasses. I was also saving money by using my own frames. He told me the lenses needed to be cut by a lab tech, and they should arrive in about 1.5 weeks. I made my follow-up appointment, and opted to purchase the eye mask on Amazon. The day before my follow-up appointment, (scheduled on 2/24/26), I received a voicemail from the front desk advising me that my appointment wouldn't be covered by insurance. I called back to clarify and was told that the follow-up was considered "medical" so my VSP would not cover, and my health insurance was out-of-network. I was told I could cancel or I could self-pay, and that if I did, it would be $115.00. I agreed to keep the appointment and self-pay since I had been doing the at-home treatment for close to two weeks. I asked for an update on my lenses, and was told that the "promise by date" was 2/27/26. The next day, the front desk representative told me that I needed to pay $115.00 for the exam and $25.00 for imaging. I was upset that now there was an additional $25.00 fee, so I refused the imaging (but he clarified with a co-worker that the $25.00 was included in the $115.00). I got the repeat testing/imaging, and then met with Kristian Mostert. He showed the imaging results and stated that although my results improved, I still had mild dry eye. He suddenly went into "salesman mode" and recommended low level light therapy (LLLT), which they conveniently specialized in. He said I needed to have 6 sessions to start, but they would give me the 6th session free. The sessions are 15 minutes, and $150.00 each, done once/week, for a total of 6 weeks. He said I should get it done at least once (but possibly twice) per year for maintenance/prevention. As I was processing, he asked, "I cannot remember, did you have a prescription?" I responded that I did, and when he pulled it up, he replied, "Oh, it's nothing." I felt a pit in my stomach, because if my prescription was "nothing" why had I already paid $622.65? I opted not to schedule the therapy. I called on 2/28/26 because I hadn't heard about my lenses. The lenses were in, and I was told the tech would be in Tuesday-Friday, 12pm-4pm, the following week. I received a text on 3/3 confirming the same. I worked remotely on 3/6/26 and went during my lunch break. When I got there, I was told the lab tech wasn't there. I was livid and the front desk representative chimed in, "Well, he's not usually here on Fridays". I showed her the text and asked why I wasn't notified he wouldn't be there, and she could not answer. I demanded a refund, in addition to a print out of my prescription. I was so upset and deflated and felt I was taken advantage of (I cried all the way home). I'm a recent widow, and unexpectedly down to one income, and this experience was extremely frustrating and traumatic. If you have worn prescription glasses your entire life, you will probably do just fine at this location. But if you are vulnerable, and most importantly naive to prescription eyewear, I would strongly advise to avoid this location at all costs!