Pearle Vision Columbia

Great fast, quality service from Ruby! Helped fit my lenses into my frames in a minute and they look great.

Thanks to Suzanna and Ruby for their help!

Great experience from start to finish! I have been going here for a couple of years. This time around Syuzanna helped me out! She was so kind, professional, helpful, and took the time to answer all of my questions. She made the process of getting my contacts and glasses smooth and easy. The entire staff was friendly and welcoming! I highly recommend this location, you can tell they truly care about their clients!

This was an amazing visit, they look amazing and everyone is sooo kind!

If you are looking for a top-notch optometrist and glasses shop in the Columbia area, I highly recommend Pearle Vision at Columbia Mall by the food court! I had an unexpected eye issue and needed a last-minute appointment, and they were so accommodating and helpful right from my very first phone call. Booking and arrival were quick and stress-free. The eye exam process with both the optometrist assistant and the optometrist was fast, thorough, and completely comfortable. When it came time to pick out frames, the sales team was incredible. They were super patient, attentive, and genuinely helpful in finding the perfect pair without making me feel rushed. The entire staff here is unbelievably friendly, welcoming, and attentive, especially Suzanna. If you are on the fence about where to go for your next eye care visit or pair of glasses, give them a call. You will be in great hands!

Ruby is a lifesaver! My glasses frames broke and I needed my lenses transferred to new, identical frames. Ruby quickly made the switch, cleaned my lenses and made the necessary adjustments so my new frames fit perfectly! Thanks again, Ruby! Andrea M Davis

Syuzana made my experience at pearle vision so seamless and easy, she's so professional and updated with every package that could wow a customer. She gave me confidence of wanting to come back again and again She's the best with her service. Because of this, I will always recommend pearle vision to all of my colleagues.

Ruby was very knowledgeable and diagnosed the problem I was having with my eye glasses. She was pleasant and she has exceptional customer service skills. Well done Ruby! Best regards, GH

If I could give this place 0 stars, I would. From the moment I called to schedule my appointment, I asked about the cost with my insurance and made sure I understood what I would be paying. When I arrived, the pricing was completely different than what I had been told. During my contact lens exam, I was given trial contact lenses along with instructions on how to use them. Unfortunately, I later found out at my follow-up appointment that I had been given the wrong instructions because they had me using a completely different type of contact lens than what they thought I had. I followed the instructions they provided, only to be told a week later that they were incorrect. The biggest issue was the billing and communication. Before leaving my first appointment, I asked Susanna multiple times to confirm that the amount I was paying included my year’s supply of contact lenses. She confirmed that it did. When I returned for my follow-up to pick up my contacts, I was told I had only paid for the visit and that there was no record of what I had been promised. So my first appointment and follow-up ended up being a complete waste of time. When I tried to explain what happened, the staff spoke to me very rudely and even talked about me as if I wasn’t standing right in front of them. Instead of trying to resolve the issue, they made me feel like I was the problem. Dr. Nicole Shastri made me feel as though I was making everything up, even though my husband was with me during the entire appointment and clearly remembers the same conversation. Jessica, who was in training, had to repeatedly go back and forth between Dr. Shastri and the front desk asking questions about my contact lens prescription, and I was ultimately given incorrect information. In the end, no one honored what I had been told during my first visit, no one took responsibility for the misinformation, and no effort was made to make things right. The lack of communication, poor customer service, and unwillingness to stand behind what their staff told me made this one of the worst experiences I’ve had at a medical office. I will not be returning and would not recommend this office to anyone.