Pearle Vision Roseville

Well, after some time, they finally reached out to me themselves to remind me that I needed an eye exam. That was fine, but I reminded them of the terrible service I’d received last time and the employee who had been so disrespectful to me. They said they would call me back. And sure enough, that same rude man called back—but instead of apologizing, he spoke to me rudely again. Who is he, anyway, and why does he act like that? It's simply terrible.... My first original message is below. I have been a customer of this place for 3 years and until today everything was fine. The glasses were made without any problems and I was happy to use them. But today everything was different. I will wait for some time for a call from them to correct the situation. I do not want to simply leave everything as it was. I hope they will find the right solutionIn... any case, I will inform the public later how it all ended.. oh, you finally gave some kind of answer, thank you, that's great. I hope that you can help with the essence of the problem. I'll wait! and I'll give you confirmation of the relationship with your company. Andrii Date/Time: Tue 07-29-2025 05:10 PM Office address: PF8134 Pearle Vision Roseville Roseville Crossings 2716 Lincoln Drive Roseville MN 55113 Appointment reference #:

My son and I both had eye exams done last winter at this location. So impressed with the staff. I just called back to get something sent to me and Jillian was so helpful, polite and upbeat. It's so rare to get great customer service these days and she stood out as just generally very kind. Thank you Jillian! Keep it up

I have always had a great experience with my eye doctor here at this location, especially today! Rose was the absolute sweetest. She went above and beyond to help me pick out the cutest glasses, she was very patient, helpful, and overall fun to talk with. She went above and beyond and I am grateful to have had her help me out!!

Rose was such a great help . Paying a lot of money for glasses can be stressful but she was able to make the process so smooth and somewhat fun.

Kat was extremely nice and helpful! She was great helping me with my frames and explaining what my insurance covers since i just got new insurance. The customer service was top notch!

I have been visiting this location for years now, and I appreciate the warm welcome and the staff's expertise. On this occasion, Alvin was excellent in helping me select the latest eyewear styles—thanks to him, it turned out to be a great choice. Lynn was also incredibly kind when handing them over and assisting with the fitting. Thank you both very much!

This is the worse location in the world they were completely rude, disrespectful and unhelpful to young adult vulnerable adult client! Alvin is the so called general manger A general manager is not an owner! We were refused the correct contact information for management and was also hung up on when I called to see what was going on with my client ! Worse service ever NEVER BRING YOUR KIDS TO THESE PPL !! Never come to this location POLICE WHERE CALLED ON THE STAFF !

Pearl Vision at this location is the best I would recommend anyone to get there eye exam done there I have been going there for awhile even the workers there are absolutely friendly and helpful

I had an issue with my contact lenses that were delivered. It was a manufacturer issue, no fault of Pearle. When I called, I fully expected to have to go in for another eye exam and pay out of pocket to get the correct contacts, which would have been difficult for me. Instead, Alvin made the whole experience amazing, fixed the issue and was super helpful! I am so happy I found this location!

I had some issues with my insurance from a previous provider, and Alvin was patient and helpful in getting everything sorted out. It could have been a nightmare but he and the other staff on site were kind and personable. I left there feeling taken care of, for sure!