Pearle Vision St. Louis

My husband and I had a great experience at this location! Staff was friendly, helpful, and personal. Eye doctor that saw us was very thorough and kind. Would definitely come again!

I'm terribly sorry to post this, but this entire experience has been by far the worst I've ever had with getting a new prescription and ordering contacts. It's been nothing but stressful, for no reason. 1) They didn't run the charge for the contact fitting through my insurance. So my total was $75 compared to the expected $5 charge I'm used to. - When I called to bring this up they said it was because most insurance companies didn't pay for the fitting and they'd have to talk to their manager about the refund (I haven't heard anything back) I wish they would have checked my insurance first, since they had my information. 2) Their pricing is astronomical. I was quoted $1,460 (not exact but close) for a year supply of Acuvue Oasys contacts. I ended up ordering them at 1-800-Contacts for $538 for a year's supply.... 3) Trying to place said order online has been a headache of it's own entirely because of Pearle Vision. I've been checking in on both ends and PV hasn't sent over my updated RX despite having told me they did. The doctor I saw is only there on Saturday's I guess so I'm assuming they're waiting for her to write a new RX. I already ran out of sample lens once and after today am running out again because the process has taken so long. It's a waste of my time to have to stay on top of something I shouldn't have to put so much energy and thought into due to their mistakes. Can't wait for this process to just be over. A refund and an updated RX faxed should be simple. Both should take no more than 15 minutes total.

We were new to St. Louis, so we were initially thrilled to have an eye doctor so close to our house. But the prescription they gave my fiance was the exact opposite of what he needed. He told Dr. Joy that he works on computers all day and for some reason that translated to "oh, he needs to see far away." So his prescription was all wrong and completely opposite from what he needed. After a year of headaches, we finally got a second opinion. Not to mention he asked for anti-glare and blue light filtering for his lens and neither of these were put on the lenses. Why? Now I'm concerned about my own prescription and if my own glasses have the anti-glare and blue light filter like I requested. I'd recommend using another eye doctor for prescriptions. The frames were ok.

I came to this location because of Dr. Anderson. The rest of the experience was not great, lots of delays, lack of phone calls from staff regarding trial contacts. The real issue is the quality of the glasses that you get using Pearl Vision. The first pair of lenses were made wrong. The replacement pair I received are, hands down, the worst glasses I've ever had in my adult life. It's obvious the lab Pearl uses only has the oldest kind of progressive lens where the mid and reading areas are very very narrow to the point of being impossible to see through. Also the lenses keep halfway popping out of the frames every time I clean them. Even the glasses with progressive lenses I've purchased online are light years ahead of these. Paid $400-500 for glasses that are barely usable. Read the other reviews. I'm not the only person this has happened to through this location. Only go to Pearl for the exam, go elsewhere to buy your glasses and contacts.

Great Doctor

Pearle vision is my go to center!!.

Very good service when in person and optometrist was amazing. The insurance side of this and the way they processed paperwork was terrible. After 3 weeks I called my insurance, and they notified me that Perale Vision never submitted the right documents and have the wrong service date. Still don't have a bill from them nor my prescription from March of 23 2025. Very disappointing because I order 2 pairs of glasses for myself and my spouse, and now I canceled those since no one called me back after calling them 3 times asking status with no follow-up calls. I understand being busy and the complexity of paperwork, but keeping a customer in the loop is a must.

I strongly advise others to avoid the Pearle Vision store at 1758 S Hanley Rd, St. Louis, MO 63144 based on my extremely poor experience over the past three months. In December 2024, I ordered a pair of progressive prescription lenses, using my own frame. I paid $571 out of pocket after applying my EyeMed insurance benefit, and to this day, I have not received a single usable pair of glasses. The first set of lenses caused double vision and had to be remade—Pearle Vision’s own doctor confirmed that my prescription was accurate and suspected incorrect optical measurements. I received the remade lenses sometime in February, but they still didn’t work. After another eye exam in early March, I was again told it was likely a lens or measurement issue. I completed a remeasurement on March 6, and was told the lenses would be remade again. When I followed up on March 28, I was shocked to learn that nothing had been done—the staff member who helped me had left the store, and my case had simply been dropped. I also later found out that the original store manager had left, which may explain the disorganization—but it does not excuse the failure to properly hand over customer cases or communicate with me. To make things worse, when I returned to the store to ask for a refund, the new manager told me it was store policy not to give refunds—a policy I was never informed of at the time of purchase. When I asked her to speak with her supervisor, she told me she couldn’t make the call because the supervisor was located “in another part of the country.” This was at 12pm noon, during business hours across all U.S. time zones, so the explanation made no sense to me. She told me I’d have to wait three business days, despite the fact that I was standing there in the store—having taken time off work and come out in the rain to try to resolve this issue. Rather than showing any willingness to help, the manager simply said, “We’re done here,” and asked me to leave the store. I did not feel she took my situation seriously or made any sincere effort to resolve the problem. I have already returned the non-working lenses to the store, but I am now out $571, have no working glasses, and have also lost my EyeMed vision benefit. I will be contacting Pearle Vision corporate, EyeMed, my credit card company, and consumer protection agencies to report this experience and request a full refund and insurance benefit reinstatement. If you care about your vision, your time, or being treated with basic respect as a customer, I strongly recommend avoiding this store.

Excellent customer service. Had some contacts that were not a good fit and they made everything right.