Divinity Calloway
I was first of all just happy with the fact that this office is on this side of town. Most eye exam are a 20-30 min drive anywhere. Ita a very nice, efficient office. Staff got both my kiddos in and out with new glasses ordered within an hr. Definitely recommended!
They also let me know if for any reason I was near Summerlin or Henderson, I can drop in any location. Thats absolutely convenient.
Gigi Q.
The doctor was friendly, fast and got right to it. The thing that made me go out of my way to write this lengthy review is because of one specific person. I believe her name was Ashley, she helped my kids choose their glasses was absolutely amazing! She was so patient, kind, and encouraging while letting my kids try on different frames. She made the process fun instead of overwhelming and really took the time to help us find the perfect fit and style. We truly appreciated her help, I've worked in the hotel industry for ten plus years and I know how important it is to any business to have a good first impression. From start to finish, she was perfect. She is definitely an asset to that location, I unfortunately didn't have the best experience at the sunset location in henderson so super grateful that Ashley was able to change my opinion on this place. I will definitely be coming back here for many years!!
ツhanni
This place is definitely so helpful! Tara treated me and my family very nicely, she’s super funny and helpful as well. The staff in general are also very welcoming and friendly.
Tiffany J
The entire staff from start to finish was amazing! Everyone was so patient, welcoming, caring and happy to be around. From Brianna (I hope I spelled your name correctly), to Giselle, Brandon, Christopher, Kate, Elizabeth (I hope I got everyone!) everyone was a 10/10!! I cannot rave enough.
Make this location your one and only visit. You will not regret it.
Update! Went back and got my daughter her glasses and once again, they were as friendly and helpful!! Quick adjustments to a replacement pair and she’s excited about her new pair! Thank you!!
Kara Jenkins
Such a fun and professional crew! Helped me with my lenses and glasses - Thank you Tara, Chris, and Dr. Ta! Highly recommend!!! ☺️🙏🏽👓
Corrina Brodersen
Today was my first time at this location. The staff was efficient and communicated clearly all the steps that needed to be taken. Staff also offered me a bottle of water, explained all the paperwork, and were overall kind and helpful. Dr. Duran was wonderful. He was extremely thorough and made sure I was fully satisfied with my new prescription before I left. He took his time to explain everything to me, and even gave me a little science lesson to help explain what is going on with my eyes. I appreciated his kind demeanor and felt that I received excellent care. Would definitely recommend Dr. Duran and staff!
Idania Apostol
I came here for the first time to get my eyes checked out. I have never worn glasses & can’t remember the last time
I had an eye exam but making an appointment was painless. I came & had all the testing done & then saw the Doctor & found my suspicions were true… I need glasses! I paid extra to have some additional scans done & they referred me to an Ophthalmologist for an issue with my optic nerve. Tara is super sweet & picked me out a cute pair. The glasses finally came
in a week later & I picked them. Over all great experience.
Joelle Barrientos
I had forgotten my wallet but they were patient with me and we were able to find other ways of confirming my identity. They weren’t pushy with any extra exams. Everyone I interacted with was very nice and gentle. The overall appointment was quick.
The fun part is always picking out the new frames and Tara was really nice and funny. She’s get straight to the point but it didn’t feel rushed. She helped me pick out nice frames and was super clear about the extra charge for insurance or added things to the lenses. Overall great experience.
Daneisha Ford
Tara, Deyani, and Dr. Duran wear very nice and cool. Tara was the lady the help me two years ago very very nice love this pearl venison everyone there help you right away
Juliana Gallioli
I had a very positive overall experience with this Pearl Vision location, despite a significant issue with the frames I initially chose.
My prescription is wonderful—the lenses are perfect. The staff is friendly, though I noticed they are still learning the finer points of customer service.
The manager at this location is outstanding and truly goes above and beyond (bending over backward!) to ensure customer satisfaction.
I experienced repeated trouble with the frames I selected. It turned out the lenses were too big initially, causing the frame to break on two separate occasions. They replaced the frame twice. On the third replacement, they proactively cut entirely new lenses to a smaller size to prevent the frame from breaking again.
Unfortunately, a few weeks after that, the arm of the frame fell off. However, despite this negative and frustrating saga with the faulty frame, my overall experience was great due to the quality of the prescription and the exceptional dedication of the manager and staff to ultimately resolve the situation. I highly recommend this location for their commitment to making things right.
