Pearle Vision Rochester

Fantastic and friendly staff Very fast, efficient and professional Highly recommend

Easy to schedule an appointment online, very nice staff and great selection of glasses.

⭐Update December 9, 2025: I want to express my compliments to Vito, the manager, for his hard work in guaranteeing the best experience always. Every time I go to the store, everyone is so knowledgeable and welcoming, it truly is like working with experts that care in giving their greatest. Thank you Vito for being an awesome leader. ⭐My compliments for the excellent customer service I received from MaryEllen at Pearle Vision. She demonstrates outstanding expertise and professionalism to ensure the best customer service. What makes her remarkable is her drive to provide the best information for customers' perfect choices. I am most impressed with her dedication in setting standards and making customers feel VIP. Thank you so much for MaryEllen's diligence and making a positive difference. I strongly praise Dr. Jeremy Outinen as a brilliant optometrist, he is exceptional in ensuring the best prescription and eye health for his patients. His in examinations make you feel confident that you're receiving top-notch care. Also, his knowledge on eye care is the best.

12/25 A special note to praise the manager Vito who is a brilliant leader and a genius technician. Thanks to Vito, all my purchases are perfect and top quality. I strongly praise Vito for ensuring the best customer experiences and operations. 10/25 I had an amazing experience with the optician Olivia at Pearle Vision. Her expertise as an optician is truly exceptional. From the moment I walked in, Olivia’s warm and friendly demeanor made me feel at ease. She took the time to understand my needs and preferences, and her knowledge about the latest frames and lenses was impressive. Olivia carefully guided me through the selection process, ensuring I found the perfect pair of glasses that suited my style.

Excellent and super happy with the whole experience. I had my first progressive glasses and contact lenses and i can see perfect now. Dr. Outinen is great, he takes the time to answer all your questions and no rush like other places. Olivia is awesome too! She is the sweetest and super fun. This is so far, the best experience i had getting glasses. Finally a place that does them right from the beginning.Thank you !

We had a repair emergency when traveling from out of town when my grandson’s eyeglass stem broke. We stopped at Pearle and they were very accommodating to fix them. We had to leave for a scheduled tour on the Sam Patch boat and possibly couldn’t get back in time before they closed. Not only did they fix the glasses, they called and arranged to have someone stay until we could get there, about 10 minutes past closing. The repair was perfect and we can’t begin to say enough about their amazing customer service. We highly recommend them.

Dr. Sachs? Awesome. Staff? Awesome. Vito? TBD:)

Chaz was super helpful and patient! I really felt like he cared and he wasn’t just trying to get me in and out. I would highly recommend coming here for any glasses needs

It has been a great experience to fit contact lenses for the first time. Dr. Outinen along with everyone else, especially Mary, were all patient with me trying different brands and types of contact lenses. I came in knowing nothing about wearing contact lenses and spent half an hour to just put on one lens, to now comfortably putting on contacts as the morning routine. I understand that chair time is a big factor for optometrists and it can be frustrating to see patients for a long time but nothing works. Thank you for making it work for me and ordering the two brands for me in the end! It took a few months and maybe 6 visits in total. Will certainly recommend pearle vision pittsford office to anyone else.