Deborah Cancel
My experience with the eye Doctor was pleasant. It is my second time coming to this location and I never had an issue with the Doctor. However, the lady Kim who is in the front desk to order contacts/glasses etc is awful to speak with and very nasty. It takes a lot for me to write a horrible review. But I had to give others the heads up. She booked my appointment and on the call she was super rude. I go in person to order my stuff and I did not even know it was the same person assisting me until I asked her name. I walked out without ordering my contacts/glasses because I refuse to due business with someone so unpleaseant to talk to. My first visit here was so different. Please get new staff or have the lady get some training on how to service people if you really want a great location.
Lady “December Capricorn” Jay
Only bc my husband had really good experience with the doctor . But the receptionist there Kym is something else . I ve experienced her at Whitehall , she’s nice nasty and condescending . She wants to overwhelm you then act like she hasn’t pushed buttons. She’s uses micro aggression mixed with a smile so she doesn’t seem like the aggressor. I swear collectively they all got rid of her at Whitehall bc she’s problematic. If you can get pass her then I think you will enjoy the doctor . He seems very well educated and knowledgeable about his craft . But kym they need to get rid of her asap
Scott Budline
This review has nothing to do with the staff or the Optometrist. They were all good.. Very accommodating, helpful and professional. If it were for the people at this location alone, it would be a higher star review. This is a review based on a Pearle Vision policy.
Purchased glasses, and they wound up being way too tight, painful on the ears. Thankfully, Pearle Vision does have a 30 day return/exchange policy.
The frames i originally purchased were $258. The replacement ones I got were $148. They do NOT refund the difference. Had the new pair been more expensive than the originals, of course one would be charged for the upgrade. But, if the price is lower, no refund is allowed. Absolutely absurd and ridiculous.
Glass frames are famously one of the most marked up products in the world. It is staggering how little it costs to actually make and manufacture them. Almost all glasses companies are owned by one huge conglomerate. They have a monopoly on the market, and their profits are through the roof.
***EssilorLuxottica, a French-Italian company formed by the 2017 merger of Essilor and Luxottica, dominates the global eyewear industry. They own, produce, or distribute a massive percentage of major brands, including Ray-Ban, Oakley, Persol, Oliver Peoples, and luxury licenses like Chanel, Prada, and Versace, often commanding over 80% of major brands.***
That said, who can take the $110 financial hit more, your average consumer, or a conglomerate.
I have always liked Pearle, and still like their staff and such, but this left a really, really poor taste in my mouth. Have gotten MANY pairs of glasses over the years with Pearle, and they can't do a simple refund. It would have been the right and proper thing to do. Then again, customer relations is a dying art.
Also, BOTH pair of glasses, they did not call me when the came in, i called them. How hard is it to call the customer and say, you're glasses came in.
And, when picking up the new glasses, was asked if I returned the other pair. Uhhhhh, don't you document your customer refunds and such?
Pearle Vision's policy is elitist and frankly an embarrassment.
Levetta Bias
The doctor is wonderful. I hate that is all the good I can say about this location. So, I visited over a month ago and ordered glasses. First i asked for transition, she told me i couldn't get it because of the lenses. I've been wearing glasses my entire life and I've never heard anything like that. Then after I paid I asked for my pupillary distance. She said I had to pay for that...... After I dropped over $400 on a pair of glasses...... after insurance. Three weeks pass, no one reach out so I call. She said the lenses were wrong and that they would be ready any day. Two weeks later, still no one reach out to me. I show up and guess what, the glasses are ready. I supposedly paid for the thinnest lenses. The lenses are the same thickness as the glasses I paid $120 for online. Needless to say i will be finding another vision place after this. They're over priced and just not worth it at all.
EyeMed -Home Depot, AT&T, Verizon, Sanofi, Wawa
