Pearle Vision San Antonio

Been going to PV off Bulverde/HEB for 3 years or so now and seeing Dr Elledge. He’s been great to work with as he proactively advise me on my eye health and potential solutions/options. The staff is great as they call and reminds in of upcoming appts. They don’t just rely on technology/email/texts to automate their work. I appreciate their attention to customer service. They are easy to work with insurance. They handle and advise me on my options. They don’t push for upselling.

I had a lovely experience. Before coming here, every other eye exam I have had has always made me feel so rushed and I would leave with a prescription that really wasn't right. Until now! They really take care of you here every step of the way! From the thorough eye exam that finally got me the prescription I needed to Meighan helping me pick out frames. Everyone there was thoughtful and kind. Poor Meighan had to watch me try on a hundred pairs of frames it felt like! Never once did I feel like my questions were bothersome or that I was taking too long. It was just such an amazingly stark difference from any other experience I had. I will certainly be back, as I cannot imagine going anywhere else now and I will be shouting their praises to anyone within earshot! Thank you, Pearle Vision!

Pearle Vision wasn’t my original eye doctor when I first went last year around this time, but I ended up going to them because they were one of the few places in San Antonio that had the Oakley Meta HSTN smart glasses in stock. They were also the ONLY place I called that actually answered the phone! They’re about 30 minutes away from me, but it ended up being worth the drive. I had my prescription already, and they were able to work with my insurance and get me the Oakley Meta HSTNs with the exact specifications I wanted. I called three different in-network providers, and Pearle Vision was the only one that could confirm they had the Oakley Metas in stock. At the time, most of the other locations either didn’t carry them or were only familiar with the Ray-Ban Metas. Unfortunately, about five months later, I got into a car accident and the airbags broke my glasses. Thankfully, I had paid the $65 for the insurance plan, so I only had to pay around $120 out of pocket to replace glasses that originally cost almost $950. That alone made the extra coverage worth it for me. Then, about a few weeks ago, the audio stopped working. I contacted Meta, and they told me to take them back to Pearle Vision since they were still within the one-year warranty. I dropped them off, and Pearle Vision called me back last week to let me know they were ready for pickup. The whole process was easy and hassle-free. Overall, I really have no complaints. They were helpful when I needed them, worked with my insurance, had the specific glasses I was looking for, and handled both the accident replacement and warranty repair smoothly. My only wish is that they had a location closer to me (or another San Antonio location), because 30 minutes is a bit of a drive. But based on my experience, I’d definitely go back.

I had such a wonderful experience at Pearle Vision! The team took so much time helping me pick out my Silhouette frames and never once made me feel rushed. Meighan was incredibly knowledgeable about Silhouette frames and knew all the different combinations to help make them perfect for me! Josie was also so patient, helpful, and genuinely cared about making sure I found the right pair. Everyone was so kind and professional throughout the entire process. I really appreciated the attention and care they gave me — customer service like that is hard to find these days. Highly recommend!

I had an excellent experience at this Pearle Vision Bulverde office. The service was outstanding—everyone in the office was friendly and welcoming. I appreciated that I didn’t have to wait long before being called in for my appointment. The Doctor Lorena Gonzalez took the time to explain everything in detail and was very patient, answering all my questions thoroughly. I also loved how easy it was to pick out my new glasses, and they had them ready for me to take home the same day within minutes. Highly recommend!

Friendly, hopeful, and professional staff. Nancy Wells OD is fantastic! She listened to my concerns and took extra measures to inspect my eyes, along with providing clear and helpful information which I very much appreciated. 10 / 10 will be using Pearle Vision again ✅

Very friendly. Took the time to help me find the perfect glasses and explained all the options to me. Very happy with my new glasses! Thank you!

Let me tell you, I just picked up my prescription progressive transition glasses and when I tell you they got it right the first time, honey believe me I am so excited and pleased. I’ll shorten this post to: Excellent thorough service from beginning to end. Attentive* and they have longer hours compared to most for Your convenience. As long as they’re here I will continue to be a Pearl Vision Bulverde Rd patron/client. Great job everyone oh and I love how they all seem to communicate and work as a team.

Dr. Well was very thorough , patient and explained everything very well during my examination. Gigi and the rest of the staff were friendly and provided great customer service! My glasses were ready in an hour which exceeded my expectations! Thank you ☺️

Awesome experience here! Gigi took great care of us helping get my daughter fitted for glasses and find a style that she loves that was within our price range! We’ll be back!!!