Pearle Vision Virginia Beach

Awesome please and stave and experience

I have never met someone so ill equipped to work with the general public than this man. Incredibly rude and accusatory when I came in for a prescription check and essentially told me he should charge me for wasting his time. Blamed me for thinking my prescription wasn’t right and said I must have been squinting the whole time. I only wish I had said this to his face but I was on the verge of tears and had to run out of there to avoid being berated any further.

I paid for and ordered my glasses on 12/31. I was told 2-3weeks. I hadn’t heard from them by january 26 which has now been almost 4 weeks so I stop in. They say oh they’re here but we haven’t gotten around to cutting them because we’ve been busy with the move… Ok so I’m a little frustrated but nothing I can do . so They call me on friday the 30th and say that my glasses are ready. I work weekends so I stop in on Monday feb 2 and there’s a sign up, shop is closed and the new location won’t be open until THURSDAY!!!! Do you think they might have mentioned that when they called to let me I know they were ready??? NOPE!!! So I don’t live close. 30mins away but yet we still come here. But no longer will I. So if you need your glasses in a hurry or a reasonable amount of time even I suggest you go elsewhere.

This is my go to eye check up!! Went on December 29 to order contacts and Noel from the doctor side manger gave me the best customer service thank you !!

Do not come here for glasses. I came 7 years ago for bifocal glasses, it took 3 tries to get it right and the final pair had a visible flaw created in the lens during install that eventually cracked. I decided to get new progressive lenses and found out that they stopped taking my insurance, but I bought the glasses anyhow. When I picked them up, I was having difficulty seeing out of the upper portion of the glasses. The employee told me I would get used to that within a week. Spoiler alert, they were made wrong so I didn't have my full distance vision after a week. I took them back for a refund and was informed that they would charge a restocking fee up to 50% or they would try once for a prescriptioncheck? (Seriously, this is their screw up, I am not paying for another eye exam). I asked what I signed that indicated that I was notified of this restocking fee and the guy pointed to a smaller sign at the main desk...I had to stand up and walk over to it to see it. Unfortunately, I never saw that sign because it is far from the entry and not on any sales associate desk. I spent my entire visit on the left side of the room (where the sign isn't visible) and even paid at the associate desk, nowhere near the sign. $150 fee to return the poorly made glasses. This feels like a fraudulent scam. I will never return and will tell all of my vision insurance clients to go elsewhere.

Their routine eye check was very thorough, efficient and everyone were very professional and full of smiles. Thank you!

I wasn’t very impressed with the optical team member that helped me with my transaction. I would never have put a review on that. I am here on Saturday at 5:45 PM and you are closed. It states on the website that you close at six it also states on your Posted hours. They were up until six. That’s extremely unprofessional in my opinion.

Pushy uncomfortable doctor. After doc was 30 min late to my appointment , all he did was get pissed off at the fact that I didn't want him to do my eye exam AND CONTACT exam here. Before I even got into the office he was trying to upsell his products by making his tech play cringe videos instead of talking to paitents like real doctors with bedside manor. The only thing he was interested in was "let me do you contact exam " when I said no he said I shouldn't even be wearing contacts and pushed me to buy same day glasses , when I still said no I'll buy elsewhere he got pissy and stormed out. Even his techs seemed uncomfortable around him. All he cares about is money and gives Kenneth Copeland vibes.

Awesome staff and very knowledgeable and I highly recommend them!