Pearle Vision Tacoma

Staff has been very accommodating. Trust Leilani for her expertise on fashion forward styles to suit your lifestyle and vibe! She took genuine interest in my optical needs, resulting in the cute glasses I spied online and she concurred suited me well!

Absolutely abysmal experience. Read on if you care about your eye health! I went for an annual eye exam. When I arrived, the receptionist girlie was nice, but was clearly zooted (it's 2026, we're both the same age, you can easily tell) which was very off-putting, especially in a medical environment. During my exam, she made weird unfunny jokes and accused me of being confused when she hadn't even given me any instructions. There were multiple eyelashes leftover from different patients in the NCT machine eye rest (where you put your eye to be puffed with air) which was not addressed, so I had to look at someone else's eyelashes sitting 2 millimeters from my own naked eye. Genuinely so disgusting and not something I can easily forget. There were used tissues in the seat for the machine (the receptionist hurriedly grabbed them with bare hands and put them in the bin, sprayed Lysol in the chair, then didn't wash her hands or use hand sani before proceeding with the exam) and it looked like patients had just been herded in and out of the first exam room all day without someone so much as wiping it down once. When I was finally seen by the doctor, she was nearly catatonic and I felt like I was the 300th patient she had spoken with that afternoon. Needless to say, I did not receive quality or individualized care. I should have walked out when I saw the used tissues and eyelashes, but I had never experienced anything like this at an optometrist so I was bewildered and unfortunately allowed the exam to continue. When I called the clinic to address the experience and inquire about the process of undergoing a contact lens exam (which I am not interested in doing now that I am taking the time to write this review and formally report the code violations) I was only able to leave a voicemail, so I detailed my concerns, asked for a call back, and provided all of my contact information. I never got a call back, so a week later, I emailed the office with the same concerns, and again I received no response. This has never happened to me in my entire lifetime of using corrective eyewear, let alone in the time that I've been patronizing Pearle as a chain optometrist. I am honestly convinced the receptionist is ignoring patient messages, and based on the very casual way that the doctors were interacting with her at the front desk, I would not be surprised if they're also choosing to look the other way in her favor. It's completely absurd that this is how they operate the clinic. I would never recommend going here under any circumstances, it's totally worth the drive to go to the location in South Hill instead (or literally anywhere else.)

Everyone is always very nice and attentive. I really like provider Charanpreet Samra, OD as well as the rest of her staff. The sales people are always amazing too. I had to go to a different eye place last year and had a horrible experience (I did not go there because I didn't like pearle vision, only because I needed a different test by a different kind of provider). Otherwise I have been going to pearle vision for many years.

Leilani saved my life! She fixed my glasses! The lens popped out and she fixed it. They take care of you even after you’re a customer

Three weeks ago, my kiddo got a new pair of glasses at a Las Vegas location after losing his previous pair on the school bus. Two days ago, he and his brother managed to crush the new pair. Today, Leilani was able to get him into a set of frames to get by until my kiddo's next appointment. Even though we had gotten the glasses from a franchise location, Leilani and the Tacoma team were able to do something to salvage a rather chaotic move.

I first called and was pleasantly greeted by Molly at the Tacoma Mall Blvd location. I first checked that my insurance was accepted here and then asked for a specific type of eyeglass frames referred to as Brow-Rimmed (aka Malcom X) and Molly said she could help. When I arrived minutes later, one of the associates asked if they could help and I responded by saying, I just called and they immediately knew who I was and informed Molly her Malcom X guy was here. I Just loved it. :-) Molly greeted me and already had 3-4 pairs of eyeglass frames for me to try. Molly is thorough, knowledgeable, extremely articulate, personable and polite. I ended up purchasing what I was looking for as well as additional special order contact lenses. Not only am I extremely impressed with Molly, but the facility is clean, well lighted and all the staff are extremely kind and helpful. Thank you, Molly for the great experience! And thank you to Pearl Vision Center, this location is well run and could not only be a model to your other stores, but other stores and companies could learn from this store on how to do business that still provides the level of customer service American businesses established hundreds of years ago as the standard coupled with the progress of technology today. Extremely impressed!!!! Thank you.

Customer Service was impeccable. Team was friendly and openly nice without any lost of professionalism. I want to acknowledge Erica. Thank 😊 You!

The staff was very friendly and professional. Very knowledgeable will deffinately go back.

Lee, Lina, and Dr. Ekman were incredibly friendly and kind during my visit!