[{"reviewer":"James Crosley","starRating":"FIVE","comment":"Everything went well!😊","updateTime":"2026-03-14T15:37:50.127946Z"},{"reviewer":"Pamela Oldach","starRating":"FIVE","comment":"Had a great experience there. Everyone was very nice and knowledgeable. The doctor took his time and I didn’t feel rushed. He explained everything to me in detail. The only suggestion I have is that he needs to introduce himself the minute he gets in the room.","updateTime":"2026-03-10T17:04:07.437590Z"},{"reviewer":"Michael Lee Howard","starRating":"FIVE","comment":"Great office. Love that they have some updated technology. Found me a pair of contacts that work better than any others.","updateTime":"2026-03-07T23:48:02.982131Z"},{"reviewer":"nicholas chambos","starRating":"FIVE","comment":"Excellent care and process. Dr Lopez is very knowledgeable. Lluvia is amazing!","updateTime":"2026-03-07T16:52:29.444107Z"},{"reviewer":"Lance Counts","starRating":"FIVE","comment":"Very helpful and quick exam","updateTime":"2026-03-07T16:33:37.556040Z"},{"reviewer":"Don Cooper","starRating":"FIVE","comment":"It was a great experience from the time I entered until I completed my order. I happen to be a walk-in that morning because evidently I had scheduled my 9 o’clock appointment at another Pearle vision I was able to get in quickly and due to some physical limitations, I needed a little extra help. They were so kind and willing to help me. The exam was a pleasant experience and I left feeling confident that I had made the right decision with my purchase. In fact, we had wrapped it up when I changed my mind and decided to go with different frames. They were so kind and accommodating. I highly recommend them to you.","updateTime":"2026-03-04T16:13:08.024821Z"},{"reviewer":"Alex B.","starRating":"FIVE","comment":"Excellent customer service. Friendly, fast, and efficient. Will definitely be back! :)","updateTime":"2026-03-03T20:33:35.395134Z"},{"reviewer":"Karen Josz","starRating":"ONE","comment":"I had terrible service from this store and will never recommend pearl vision. It was over a month before my glasses were ready. After 3 weeks I asked for my over $250 out of pocket returned, so I can go somewhere else and I was told no. Asked to speak to a manager or supervisor and that never happened either.","updateTime":"2026-03-03T01:11:47.512303Z"},{"reviewer":"sangeeta mohapatra","starRating":"FIVE","updateTime":"2026-02-28T22:42:08.304673Z"},{"reviewer":"JULIE ACOSTA","starRating":"FIVE","comment":"I love place. The staff is amazing and sooooo helpful ♥️♥️♥️♥️♥️♥️♥️♥️♥️❤️❤️❤️","updateTime":"2026-02-28T21:46:12.858348Z"},{"reviewer":"Tim Dixon","starRating":"FIVE","comment":"Awesome customer service!!","updateTime":"2026-02-28T19:09:34.597454Z"},{"reviewer":"Beth Stein","starRating":"FIVE","updateTime":"2026-02-26T21:28:30.428131Z"},{"reviewer":"kim nelson","starRating":"FIVE","comment":"Lluvia was awesome in helping to pick out new frames and walking through the process. She found every discount to make the amount less. Thank you so much!","updateTime":"2026-02-26T18:04:16.960990Z"},{"reviewer":"Lluvia Martinez","starRating":"FIVE","updateTime":"2026-02-26T17:41:39.242671Z"},{"reviewer":"mario Cannolie","starRating":"FIVE","comment":"Great selection of frames, very helpful staff","updateTime":"2026-02-26T16:57:10.088664Z"},{"reviewer":"david Fernandez","starRating":"FIVE","comment":"Great and fast service.","updateTime":"2026-02-26T16:39:28.721594Z"},{"reviewer":"Hannah Williamms","starRating":"FIVE","comment":"I LOVE the staff here I went in for a contact prescriptions a bit scared as I’ve never worn them. However, I watched a few videos on how to take them in and out just so I can be prepared. They explained to me what the process is and the time it takes to get my contacts. After trial and error I finally got them in and out. They had me experimenting with different methods until I found the one that worked best for me. They were amazing teachers and didn’t make me feel rushed or pressured into getting it right the first time. I understand they can’t physically put my contact in and have to make sure I know how to safely get them in and out so I did appreciate the extra time and care put into my service. Overall I had the best experience here and would definitely come back and recommend this location to all my friends. The dr at this location was very efficient and explained everything going on In my eyes. I did the extra testing which turned out to be worth it and it’s a really cool experience. OVERALL 10/10 and i can’t wait to get my new contacts.","updateTime":"2026-02-26T16:31:52.647398Z"},{"reviewer":"Monica Robles","starRating":"FIVE","comment":"had a great experience, very patient with kids","updateTime":"2026-02-26T16:31:13.808863Z"},{"reviewer":"Denise White","starRating":"FIVE","comment":"Great customer service, very knowledgeable and helpful will definitely come back","updateTime":"2026-02-26T16:26:04.445852Z"},{"reviewer":"kiarash keshmiri","starRating":"FOUR","comment":"Nice and professional staff. On time, quick and efficient","updateTime":"2026-02-22T17:47:34.504118Z"},{"reviewer":"Richard Schepp","starRating":"FIVE","updateTime":"2026-02-20T15:49:14.774937Z"},{"reviewer":"Brian Odell","starRating":"ONE","comment":"Strongly suggest finding another location. Bought 2 pairs of glasses and cannot use them. Friendly staff, but unable to provide real options to fix problem. Waste of almost $800. Sucks.","updateTime":"2026-02-14T17:26:28.014330Z"},{"reviewer":"Ariana Sanchez","starRating":"FIVE","updateTime":"2026-02-13T08:25:58.944857Z"},{"reviewer":"Jeffery Luce","starRating":"FOUR","comment":"Good appointment and quick eye exam","updateTime":"2026-02-12T00:57:05.613286Z"},{"reviewer":"Elique CHACHA","starRating":"ONE","comment":"Rude establishment. Do not go here.","updateTime":"2026-02-11T01:13:48.803341Z"},{"reviewer":"Berta Costa","starRating":"FIVE","updateTime":"2026-01-31T16:06:10.606919Z"},{"reviewer":"Lisa Bingham","starRating":"ONE","comment":"HORRIBLE customer service. My husband went here for an eye exam and they literally spent 10 min with him then had him purchase $250 worth of contacts. This was about 45 days ago. He was a new customer and paid out of pocket for everything. He just called to say that his eyesight is worse with these contacts. They said he’d not only have to pay for another exam but they couldn’t refund or exchange the contacts. He’s only worn one pair! Why wouldn’t they give him a test pair before having him purchase them? Good news he rescheduled with LENS CRAFTERS and they’ll make it right. DO NOT go to this location.","updateTime":"2026-01-27T21:27:10.506531Z"},{"reviewer":"anxious mess","starRating":"FIVE","comment":"Dr Lopez was very kind and professional. Super quick and efficient appointment, all my concerns were addressed with care!","updateTime":"2026-01-26T14:40:33.630671Z"},{"reviewer":"Juliana Westphal","starRating":"ONE","comment":"I went in for a revision, but I was treated poorly, and I still have $200 glasses that are useless. I now have to find another optometrist to reevaluate my prescription.","updateTime":"2026-01-23T14:28:26.500032Z"},{"reviewer":"Tracie Dischinger","starRating":"FIVE","comment":"We always have an amazing experience here! Everyone is always so pleasant. Special thanks to Matthew for helping my daughter pick out her glasses!!","updateTime":"2026-01-21T00:56:27.942490Z"},{"reviewer":"James Quinn","starRating":"FIVE","comment":"Very efficient, relaxed environment!","updateTime":"2026-01-19T17:53:29.113867Z"},{"reviewer":"Christopher Owens","starRating":"FIVE","comment":"Okay, so I recently purchased a new set of lenses for my glasses, which I had purchased under a year ago.\n\nUnfortunately, I ordered just lenses, due to insurance restrictions.\nThey were pretty scratched up upon my recent order, so I NEEDED to do something as it was getting hard to see.\nThe reason I purchased lenses only, is that my insurance carrier will only cover a single pair of glasses (Frames) in a 12 month period, but lenses haven't the sane restriction(s).\n\nSo, I purchased AR Coating, UV Treatment, Progressive, EPP (Photo Grey) to the tune of $ 391.00 (After Insurance)\nWELL worth what they cost.!\nWell, I recently scratched the left lense, and i was pretty upset due to how new they are.\nWhat a total bummer.\n\nSo, I JUST called to ask if they could help me in any way.\nI managed to speak to the Store Manager.\nI was told that she would order me a new set of lenses to try to make this right for me.\nThis gesture was AWESOME and SO VERY sincerely appreciated.!\n\nFor the amount I paid, it seems another\n$ 39.00 for insurance is a SOUND investment for anyone to make, who might be undecided and as such, is money well spent.\nI'd recommend this to EVERYONE who purchases glasses. As well as thie exact store.\n\nI've since discovered that shopping at Pearle Vision for your eye care needs is a smart choice, and their Store Manager is someone who really cares about her customers and subsequent repeat business.\n\nAgain, I cannot recommend Pearle Vision at Lake Pleasant any more strongly.","updateTime":"2026-01-05T22:01:24.872857Z"},{"reviewer":"Dawn R","starRating":"FIVE","comment":"Everyone was nice helpful!","updateTime":"2026-01-04T15:36:56.329649Z"},{"reviewer":"Tom Pozniak","starRating":"FIVE","updateTime":"2026-01-01T15:36:05.657034Z"},{"reviewer":"mandy davis","starRating":"FIVE","comment":"Dr. Lopez is great. He does a terrific job with my very tricky contact rx. The other eye professionals are wonderful too.","updateTime":"2025-12-29T15:38:00.126345Z"},{"reviewer":"Mr Kc","starRating":"ONE","comment":"\"STAY AWAY FROM THIS PLACE\", I would not even get it a 1 Star.\n\nI am beyond disappointed with my experience at this establishment and wish I could give it zero stars. My teenager recently went in for his first time contact lens fitting and the entire experience was a complete failure. The staff showed absolutely no interest in helping him learn to insert or remove the lenses. They literally sat there and watched him struggle, offering no guidance or assistance whatsoever. It was incredibly frustrating and disheartening to witness.\n\nEven more infuriating, instead of offering practical solutions, they suggested he come back for a re-evaluation in a month to see if he could \"do it on his own.\" This is unacceptable! A first-time contact lens wearer needs proper instruction and support, not to be left to fail and be dis-hearting to ever wear contacts.\n\nTo add, after numerous attempts to obtain the signed prescription, they finally handed it over without so much as a follow-up exam or check from the doctor to see how the lenses fit his eyes.\n\nThe staff's unprofessionalism and complete lack of empathy are astounding. They appear more interested in sitting around than actually providing quality care and assistance to their patients. I would strongly advise anyone seeking contact lenses to avoid this place at all costs. They are incompetent and clearly prioritize laziness over patient care. Steer clear!","updateTime":"2025-12-16T05:48:52.180521Z"},{"reviewer":"Adam Young","starRating":"FIVE","comment":"This place is great. We have had a few times we needed to be seen urgently, they take care of you! Good place!","updateTime":"2025-12-06T16:31:01.976151Z"},{"reviewer":"F&M Services Francisco Espinoza","starRating":"FIVE","comment":"My glasses where breaking. Went in to get them fixed. Was expecting to pay since I did not purchase the glasses here. Did not charge me and fixed them like new. Thank you will be getting my next eye exam here!!!","updateTime":"2025-12-04T19:04:51.465971Z"},{"reviewer":"Wally Johns","starRating":"FIVE","updateTime":"2025-11-09T15:57:02.672184Z"},{"reviewer":"Eve Lee","starRating":"FIVE","updateTime":"2025-11-02T22:12:16.096794Z"},{"reviewer":"Sandra G","starRating":"FIVE","updateTime":"2025-10-26T05:07:58.155931Z"},{"reviewer":"Erika Sanchez","starRating":"FIVE","comment":"Great Place; loved the attention and the customer service Lluvia has makes it a place where I would want to go back","updateTime":"2025-10-10T19:44:57.703944Z"},{"reviewer":"Bee Fly","starRating":"ONE","comment":"The Dr. And desk girl were great with the kids. The one star is sales lady specific.\n\nI like that they have a machine that allows me to get an indepth look at eyes without being dilated.\n\nI did not enjoy the hard sell, eavesdropping, and shaming by sales lady.\n\nShe overhead me telling my kids we were going to Costco next, had nothing to do with their glasses. Proceeded to tell me my insurance wasn't covered by Costco (it is), then balked when I said I needed to wait for my husband (as he wanted to be there to see our girls first glasses be picked out). She then said but your insurance is good so all these would be covered. I said I still need to wait for my husband. He was meeting us after the appointment to watch them pick out frames. But we did not return to purchase based off her behavior alone.\n\nMy choice to wait was none of her business. My plan for the day to include Costco was none of her business. I do not appreciate being hard sold, pressured, then shamed.","updateTime":"2025-10-05T15:54:30.678428Z"},{"reviewer":"Christopher Owens","starRating":"FIVE","comment":"VERY easy to work with Sales-Person and my vision insurance.","updateTime":"2025-09-26T15:30:56.247971Z"},{"reviewer":"Carrie Kray","starRating":"FIVE","comment":"Thorough, informative, friendly, accommodating.","updateTime":"2025-09-21T17:51:32.158784Z"},{"reviewer":"Jenny Roman","starRating":"FIVE","comment":"The staff is very friendly. I went in for my exam and ordered glasses that same day they arrived faster than expected. When I went to pick them up the girls in the front were very kind and adjusted my glasses for me and got me checked out very fast. I’ve been to other vision locations where they don’t bother to ask if my glasses feel okay, but the girl in the very front asked and was very quick to adjust them while the other girl got my account settled. Overall a great experience.","updateTime":"2025-09-20T04:06:12.532657Z"},{"reviewer":"Brian Schmitz","starRating":"FIVE","updateTime":"2025-09-14T14:07:52.358068Z"},{"reviewer":"Brandi Wilson Haag","starRating":"FIVE","comment":"Happy to see the super friendly new staff and an experienced manager who delivers great service. Nice work!","updateTime":"2025-09-04T15:06:51.578683Z"},{"reviewer":"Cindy Sovell-Klein","starRating":"FOUR","comment":"Everyone was very kind and patient. The doctor was thorough.","updateTime":"2025-08-28T16:06:56.813263Z"},{"reviewer":"Susan Smith","starRating":"FIVE","comment":"The service here is amazing. The girls in the front are very nice and attentive. Scheduling an exam is so easy and they let you fill the papers at home so I don’t feel the need to rush in the office. The girl who is in the front and does the pre-testing is very sweet and is wonderful with my kiddos who were a bit nervous for their eye appointment. The girl who we bought our family’s glasses helped us find glasses that were best suited to us and all our needs. Dr. Lopez was also very kind and patient. Overall I would come back to purchase my glasses and do my family’s exams here.","updateTime":"2025-08-24T00:43:08.470889Z"}]