[{"reviewer":"E T","starRating":"FIVE","comment":"Dwayne was a 10/10 man. Professional, respectful, and kind. I came in trying to fix my pair, but I had been told the part I needed would take a week and these are my only glasses. Quite the unfortunate situation. However, Dwayne saw the opportunity to help me out sooner and did not hesitate. I truly appreciate acts like that and I will not forget the kindheartedness and service! I can see again!!","updateTime":"2026-01-20T17:32:48.106223Z"},{"reviewer":"Adriana Kladt","starRating":"FIVE","comment":"Great experience from start to finish. Doctor and staff were very friendly.","updateTime":"2026-01-20T16:10:25.103570Z"},{"reviewer":"Richard Kurluk","starRating":"ONE","comment":"I travel for business, I live in Phoenix and wanted to get my eyes checked while I was home. I made this appointment to have my eyes checked, I have VSP eye insurance coverage. The receptionist demanded medical insurance card in case the doctor found something wrong so they could charge medical. Don't understand this policy, why do you advertise as an eye care provider if you don't accept eye care insurance? I would not recommend this location. That said the receptionist wasn't polite nor did she explain the refusal to accept VSP insurance coverage. Bad on you Pearl Vision.","updateTime":"2026-01-17T16:25:15.220811Z"},{"reviewer":"Rod Lenniger","starRating":"FIVE","comment":"Been seeing Dr. Pail for 25+ years. Always the best!","updateTime":"2026-01-16T17:11:42.960237Z"},{"reviewer":"Connie Vincetic","starRating":"FIVE","comment":"Dr Paul is amazing and so knowledgeable","updateTime":"2026-01-16T15:36:32.999147Z"},{"reviewer":"Susan Harden","starRating":"FIVE","comment":"Dr. Paul and his assistant were so accommodating and professional","updateTime":"2026-01-14T20:47:01.549518Z"},{"reviewer":"Pete K.","starRating":"FIVE","comment":"Dr. Paul is the best!!","updateTime":"2026-01-12T22:27:34.051667Z"},{"reviewer":"Pete Kunka","starRating":"FIVE","comment":"It's good to be back...","updateTime":"2026-01-11T14:28:01.150264Z"},{"reviewer":"Bart Garlotte","starRating":"FIVE","updateTime":"2026-01-10T17:33:39.979077Z"},{"reviewer":"Ron Marsh","starRating":"FIVE","comment":"When I have/had a vision issue, I know Dr Paul is there for me. He examines, he explains … decisions & choices become clear and easy. Thanks so much, Dr Paul for my exam 2/7.","updateTime":"2026-01-09T15:20:57.682191Z"},{"reviewer":"Daniel Armendariz","starRating":"FIVE","comment":"Everybody in the office was super friendly. Kevin the optician is super helpful and has been such a great assistant with my glasses. I would recommend my family and friends to come here for their glasses needs!","updateTime":"2026-01-06T18:01:20.972201Z"},{"reviewer":"Kelsey Ridgeway","starRating":"FIVE","updateTime":"2026-01-02T20:47:31.495395Z"},{"reviewer":"Mary Savidge","starRating":"FIVE","comment":"Very kind, very efficient and knowledgeable!","updateTime":"2026-01-02T20:35:53.080382Z"},{"reviewer":"Gayle Pike","starRating":"FIVE","updateTime":"2025-12-31T17:06:41.851581Z"},{"reviewer":"Nancy Regla","starRating":"FIVE","updateTime":"2025-12-31T14:29:54.083403Z"},{"reviewer":"Michael “Michael” Giumenti","starRating":"ONE","comment":"The receptionist was as rude as they get! She was not willing to help me resolve my issue so I walked out. I would never visit this location as the people are rude as hell!!!","updateTime":"2025-12-30T00:24:03.313981Z"},{"reviewer":"bhaskar patel","starRating":"FIVE","updateTime":"2025-12-29T15:36:13.268959Z"},{"reviewer":"Lynne Kelley","starRating":"FIVE","comment":"As I had been going to Pearlevision in Wheeling IL and Vernon Hills IL for much of my adult life, it was rewarding to find that Dr. Randall Paul of Family First Vision was just as all the prior Pearlevision doctors. He was extremely detailed in explaining what had happened to my vision since seeing him last year, and referred me to an eye surgery group for laser surgery.","updateTime":"2025-12-26T17:32:20.867034Z"},{"reviewer":"Rob Htoon","starRating":"FIVE","updateTime":"2025-12-19T16:14:09.409922Z"},{"reviewer":"William Cox","starRating":"FIVE","updateTime":"2025-12-17T16:16:04.804782Z"},{"reviewer":"Theresa Krukowski","starRating":"ONE","comment":"I have tried to make an appointment here. They are on my insurance website and yet they deny taking it. I call my insurance company and they say yes you are covered there. Lost a customer over this.","updateTime":"2025-12-16T23:54:18.098514Z"},{"reviewer":"Nicole Manion","starRating":"FIVE","updateTime":"2025-12-14T23:31:12.435471Z"},{"reviewer":"Robin Couture","starRating":"FIVE","comment":"I have been going to Dr. Paul for more years than I can remember and he is always great. The retail part of the store is also great. Great selection and service. Everyone there is knowledgeable and friendly.","updateTime":"2025-12-14T14:40:52.711952Z"},{"reviewer":"Michael Marion","starRating":"ONE","comment":"I was told my vision prescription would be emailed to me yesterday. No email, no information.","updateTime":"2025-12-12T15:07:18.991887Z"},{"reviewer":"Emily Winters","starRating":"FIVE","comment":"I had a fantastic experience here!\nMy appointment was the last of the day and I ended up being late because of a crash on the highway. I called in to let them know and see if I should reschedule and they were really nice about making sure I could still get in.\nEveryone was helpful and patient through the process and had a fun dynamic with eachother.","updateTime":"2025-12-11T15:48:26.350222Z"},{"reviewer":"Patricia Yvette Gobble","starRating":"FIVE","comment":"Great doctor! Very patient!","updateTime":"2025-11-28T20:45:34.446357Z"},{"reviewer":"Eddie L","starRating":"FIVE","comment":"Dr Paul is the best! Highly recommended on the best eye care.","updateTime":"2025-11-26T16:11:01.596999Z"},{"reviewer":"Lisa Sherman","starRating":"FIVE","updateTime":"2025-11-23T16:41:35.503424Z"},{"reviewer":"Eryk Velasco","starRating":"FIVE","updateTime":"2025-11-21T00:11:09.849460Z"},{"reviewer":"Ashley Ortega","starRating":"FIVE","updateTime":"2025-11-19T03:50:03.618073Z"},{"reviewer":"cherece griswold","starRating":"FIVE","updateTime":"2025-11-18T01:45:06.490217Z"},{"reviewer":"Jamie Beer","starRating":"FIVE","comment":"I have been coming here for over 15 years and I am a big fan of the staff and Dr. Randle","updateTime":"2025-11-17T17:34:42.954269Z"},{"reviewer":"Barbara Amiel","starRating":"THREE","comment":"Front staff are unprofessional in appearance and behavior. Sweatshirts and jeans with no identifying badges. I sat and waited 25 minutes past my appointment time with no explanation. Eye exam was slightly rushed but OK. I will go back to Pearle Vision in Scottsdale next time. The exam and staff were much better.","updateTime":"2025-11-17T16:24:48.143408Z"},{"reviewer":"Jason Brock","starRating":"THREE","comment":"I can't say enough about the optometrist that performed my eye exam, he was great.\n\nIt went south afterwards in the lobby when browsing through the various glasses on the wall. A different gentleman asked if I needed assistance choosing glasses, I said no thank you, and advised I would like to bring my wife back to the store. This man's immediate response what \"is your wife a certified optometrist\"? It was said in a very snooty way. I was very surprised and responded that I wish her to assist me with my pick of glasses based on style. The gentleman got up and walked away.\n\nVery off-putting to deal with a representative like that. Makes me not want to return.","updateTime":"2025-11-13T15:39:07.333562Z"},{"reviewer":"Virginia Schenck","starRating":"ONE","comment":"the receptionist was aggressive and did not listen. the Optometrust snapped at me during the exam and tge salesperson was impatient as I was trying to frames....I would not recommend this place to my friends and have already warned my co workers to not choose Pearle Vision.","updateTime":"2025-11-11T12:01:24.771373Z"},{"reviewer":"R B","starRating":"FIVE","comment":"Great shop! Professional and friendly","updateTime":"2025-11-07T16:35:12.502569Z"},{"reviewer":"Jammie Tortora","starRating":"FIVE","updateTime":"2025-11-02T19:26:38.230913Z"},{"reviewer":"Richard Huppert","starRating":"FIVE","comment":"Dr. Freese & staff we're very knowledgeable & a pleasure to work with. Highly recommend!","updateTime":"2025-10-28T11:29:07.757284Z"},{"reviewer":"megan martens","starRating":"FIVE","updateTime":"2025-10-26T16:53:52.327034Z"},{"reviewer":"John Parks","starRating":"FIVE","updateTime":"2025-10-21T17:17:47.347550Z"},{"reviewer":"Patty S.","starRating":"TWO","comment":"Is 4:45 store hours are until 5 as advertised however is closed there was a guy in but did not bother to noticed the time they might need to be honest about store hours","updateTime":"2025-10-20T18:14:57.382795Z"},{"reviewer":"Lynne MacKnight","starRating":"FIVE","comment":"Dina Yousif, OD answered all of my questions in a compassionate and friendly manner. I do recommend her.","updateTime":"2025-10-18T18:05:46.911399Z"},{"reviewer":"Jeff Greeson","starRating":"FIVE","updateTime":"2025-10-17T18:13:09.172844Z"},{"reviewer":"Christine Mulleneaux","starRating":"FIVE","comment":"Dr Paul is amazing. Best doctor in the valley.","updateTime":"2025-10-16T14:00:17.372303Z"},{"reviewer":"Kathleen Baguiao","starRating":"FIVE","comment":"Always a good experience there for my son and I!","updateTime":"2025-10-13T15:44:06.549993Z"},{"reviewer":"Avichal Jain","starRating":"ONE","comment":"Poor admin staff .","updateTime":"2025-10-12T16:04:17.099037Z"},{"reviewer":"Elle S","starRating":"FIVE","comment":"Great experience! Staff and Dr Paul were wonderful!!","updateTime":"2025-10-11T16:05:32.401481Z"},{"reviewer":"Stuart Brackney","starRating":"FIVE","comment":"Always dependable , professional and thorough in their explanations of test results. Dr Randal Paul is the ultimate best👍","updateTime":"2025-10-07T04:56:58.157201Z"},{"reviewer":"Craig Cameron","starRating":"FIVE","updateTime":"2025-10-04T22:51:43.595496Z"},{"reviewer":"Smidge of Snow","starRating":"FIVE","comment":"Great visit….. Dr Paul does a great job. Never have to go back for adjustments. Wonderful personality.","updateTime":"2025-10-01T15:38:50.659560Z"}]
