[{"reviewer":"Ana Vega","starRating":"FIVE","updateTime":"2025-11-17T13:31:39.614632Z"},{"reviewer":"Mari Napoles","starRating":"FIVE","comment":"Excellent service! My glasses fit perfectly. They are just perfect I can see perfectly .. the last place that I went to. I had to redo them three times and this was perfect on the first try. I am extremely happy and obviously we’ll be a forever customer.","updateTime":"2025-10-24T17:25:03.466640Z"},{"reviewer":"Miladys Vivian Martínez","starRating":"FIVE","comment":"Quick and professional service. Lens fit perfectly. The eye doctor is fabulous","updateTime":"2025-10-08T18:16:03.890188Z"},{"reviewer":"Andy Hernandez","starRating":"ONE","comment":"optometrist is unqualified and has rushed through my eye examinations, providing me with an incorrect prescription for eyeglasses, resulting in dizziness","updateTime":"2025-09-14T03:36:36.579631Z"},{"reviewer":"Miguel","starRating":"FIVE","updateTime":"2025-09-11T11:05:36.342622Z"},{"reviewer":"Dae Pach","starRating":"FIVE","comment":"Had a great experience! They are awesome! 100% recommended","updateTime":"2025-08-28T21:34:31.308163Z"},{"reviewer":"efrain lopez","starRating":"FIVE","updateTime":"2025-08-18T01:06:18.004229Z"},{"reviewer":"Joe N","starRating":"FIVE","comment":"Very happy with the service I was given today. They were very helpful and helped me out with getting my contacts refilled.","updateTime":"2025-08-05T21:21:08.515325Z"},{"reviewer":"Edith Capo","starRating":"FIVE","comment":"Great service. Very easy to schedule the appointment. no time to see the doctor, and the process to order your glasses is fast. Good variety of frames.","updateTime":"2025-08-04T21:16:06.596770Z"},{"reviewer":"Luis Jimenez","starRating":"FIVE","comment":"A+++ as usual great service 👏","updateTime":"2025-07-14T21:06:12.563921Z"},{"reviewer":"A A","starRating":"ONE","updateTime":"2025-07-09T17:03:57.820195Z"},{"reviewer":"Shantal Atsari","starRating":"FIVE","comment":"(Translated by Google) I visited Pearle Vision and from the moment I arrived I felt right at home. Ana greeted me, and her attention and professionalism were exceptional. I highly recommend visiting them; you'll leave with the best advice and the perfect choice. Thank you so much!\n\n(Original)\nEstuve en Pearle Vision y desde que llegué me sentí en casa pues me recibió Ana y su atención y profesionalismo fueron excepcionales así que les recomiendo visitarlos saldrán con la mejor asesoría y elección …Gracias mil gracias","updateTime":"2025-06-05T19:03:48.685998Z"},{"reviewer":"Michelle Vazquez","starRating":"FIVE","comment":"Great customer service. Ana was awesome, patient and helped me find the perfect glasses.","updateTime":"2025-06-05T18:30:28.849385Z"},{"reviewer":"yvelissvargas10","starRating":"FOUR","updateTime":"2025-05-07T21:11:51.956458Z"},{"reviewer":"Elisha Gaton","starRating":"FIVE","comment":"Really great experience here. Doctor was super kind and front desk ladies were so nice and helpful. I’ll be coming back.","updateTime":"2025-04-11T19:55:44.480589Z"},{"reviewer":"Ana Alvarez","starRating":"FIVE","comment":"The staff are super helpful, they help me pick out my frames, because I didn’t know that look good on me. And when it came to the insurance they answered all of my questions. If you are looking for quality services come here.","updateTime":"2025-03-18T21:24:41.697092Z"},{"reviewer":"SkynetGeneral","starRating":"ONE","comment":"Do not go here they start asking you 1000 questions about insurance and addresses and they don’t just leave you alone so you could browse and make your own decisions and ask your own questions. I’ve been to every big eye care LensCrafters for eyes, vision Works , America’s best and they never put that kind of pressure you have to leave the customer alone and let them make the moves. Leave them alone.","updateTime":"2025-03-05T17:39:16.043683Z"},{"reviewer":"John Barnard","starRating":"FIVE","comment":"Got my glasses in less then a week .. the customer svc i got was great .. will come back again","updateTime":"2025-02-15T22:11:51.705139Z"},{"reviewer":"juan “Kraken 001” carmona","starRating":"ONE","comment":"Make sure to read the small letters on your receipt especially if you buy care protection or warranty on your glasses such protection don’t cover major repairs the manager at this location is not there to help you out instead go to American best their coverage is a lot better.","updateTime":"2025-02-10T16:58:11.997499Z"},{"reviewer":"James Rubio","starRating":"ONE","comment":"This is by far, the worst optometrist i have ever been to. I went there dec 23, 2024 to get my prescription renewed closest to my house normally i go to the falls vision works, first of all the Indian guy who apparantly runs it is extremely unpleasant and rude. Ever 2 secs trying to collect some payment. The doctor another indian guy does your prescription very fast and does not verify anything. During the test you know how they ask you which slide is better, no this guy sets up the machine does 2 slides and says ok you're all set. Telling me my prescription got better, mind you in 30 years of going has this never happened. I said really? The doctor replyes yes as you age your vision gets better. Mind you i had told him it didn't feel right i saw the lines a bit blurry on my left eye. He proceeds to tell me no no its ok. Once finished i go and pay for my contact prescription which apparently is done in a separate transaction even if you're also getting glasses thats a whole different transaction as well.. interesting. So i pay, and then start looking for glasses apparantly if you're not being helped out means you are not buying and this guy starts rushing you asking if there is anything you are looking for rushing you out.. i select some glasses the lady who he sat me with starts going over my coverage telling me the prices off her head mind you no receipt or invoice breakdown so i must pay and trust then.. i did another $600 with nothing given to me. They said 2 weeks my glasses will be ready and they will call me. 2 weeks past jan 10 i call to see if they are ready and to tell them i think my prescription is wrong because the contacts the doc gave me i see very blurry , the girl picks up laughing oh yes they are since Friday. No one cared to call. I go in to pick them up and of course no manager there i had to give them my previous prescription because yes it was totally wrong.. they said the manager will call in the morning let you kniw how we are goung to resolve this. Not a single call. I call in again on 01/17 checking what we are doing she said the glasses will be ready in 1 week and the girl again thinks this is funny and laughs... now 2 weeks have gone by not a single call if they are ready, apologizing for the mix up or that the glasses i already paid for in full are even ready.. nothing. So in conclusion save yourself the time and energy and money go to a different location this one is pure crap no accountability, no trust, not professional, just terrible. So hopefully someone in corporate reaches out because i would like my refund and to make a complaint on those responsible in running this location.","updateTime":"2025-02-04T21:49:54.928019Z"},{"reviewer":"Lillieth Rodríguez","starRating":"FIVE","comment":"Great first time here! Anna was helping us and was really nice! This place has great prices and even better customer service.","updateTime":"2025-01-29T23:00:13.832196Z"},{"reviewer":"Pamela Ugarte","starRating":"FIVE","comment":"Pearl vision was a Great experience! Everyone there was very friendly. Ana was WONDERFUL!!!! She helped me in so many ways, from informing me of the new transition lenses to helping me choose the perfect pair of frames. Thank you for your Wonderful Service 😀","updateTime":"2025-01-21T22:40:18.443152Z"},{"reviewer":"Beata Ivanyi","starRating":"FIVE","comment":"Friendly and attentive service.","updateTime":"2024-11-11T13:22:59.243293Z"},{"reviewer":"Maria de la Teja","starRating":"ONE","comment":"Terrible customer experience, I feel terrible for Dr. Cia as he is surrounded by the most incompetent and rudest staff. They gave me my son's prescription incomplete and with white out on it. When I called to get a corrected copy, Steve told me to just come in and pick it up. I said \"\"no, that they could email it to me\" and then said that they would email it to me the next day. Today I called and the lady with the heavy Spanish accent told me that she had sent it, couldn't tell me the email address (so basically she sent my son's medical information to someone else). She then hung up on me. I called again and spoke to Justin also incompetent, he sent me the RX without Dr. Cia's signature. I called again and Steve answered. He was the rudest of them all and completely out of line...he has zero customer service skills and extremely disrespectful. Needless to say, I will not be going back to this location.","updateTime":"2024-11-05T21:12:38.999816Z"},{"reviewer":"Luly Diaz","starRating":"FIVE","comment":"I had a great experience, very friendly and professional.","updateTime":"2024-11-05T11:30:01.839197Z"},{"reviewer":"Laura Galindo","starRating":"FIVE","comment":"(Translated by Google) Excellent service from everyone, especially from Monica.\n\n(Original)\nExcelente atencion de todos, en especial de Monica.","updateTime":"2024-10-31T15:15:46.042533Z"},{"reviewer":"qupid","starRating":"ONE","comment":"These people are the worse. Rude customer service, no solutions whatsoever. They half-fast everything even during my eye exam. I’ve never had an issue with any pearle before until I went to this one. I went in to get my glasses fix and I needed a new prescription in order to get that done and that’s fine no issue whatsoever. I gave the lady my glasses along WITH THE CASE and PAID 50% of the order. Just for them to call me back in three weeks, mind you the lady said about a week and a half. I get a call to find out that my glasses are broken and that they couldn’t do anything about it and I HAD to purchase a new set of glasses. So i requested for a refund and for my prescription instead. The lady proceeds to tell me that I needed to speak to the manager in regards to a refund and that she would give the manager my number to give me a call the same day. Yea that lady never gave my number to the manager cause I never received a call. So i called to speak to the manager myself and she refused to give me a refund after i told her my situation. I don’t understand how she’s a manager because she did not try to help find a solution whatsoever as well. This has me aggravated because imagine if i paid the full amount just for my glasses to be in the same condition and not get a refund?? is crazy. My insurance never had an issue at any other pearle. I tried asking to just pick up the lens and go somewhere else because they said that’s all they had and they refused that too. So now my lens are being held hostage. And this really aggravates me because this business stole from me it goes to show these people are money hungry and they don’t care about other individuals whatsoever.","updateTime":"2024-10-25T17:52:36.965212Z"},{"reviewer":"Michael Herrera","starRating":"ONE","comment":"Terrible customer service, managers useless. Called another office and they helped me in 2 seconds while pearle vision gave a hard time and still didn't help.","updateTime":"2024-10-18T17:43:02.692869Z"},{"reviewer":"Annette Serrano","starRating":"FIVE","comment":"Very knowledgeable, very friendly and personable","updateTime":"2024-10-01T18:59:26.856821Z"},{"reviewer":"Da 5oviet","starRating":"FIVE","comment":"Very quick process, staff were very helpful, as well as helping me choose glasses. Highly recommend.","updateTime":"2024-09-30T18:02:05.906375Z"},{"reviewer":"Ariadne Varona Fernandez","starRating":"FOUR","updateTime":"2024-09-04T14:56:25.825607Z"},{"reviewer":"Maria Pellini","starRating":"FIVE","comment":"Doctor Cia Ghavami and his entire staff were wonderful, friendly and knowledgeable. My insurance changed and I had to look for another location for my annual vision test. I couldn’t be happier with my choice. Doctor Cia Ghavami took the time to answer vision concerns that I had along with giving me advice. I can’t imagine going anywhere else.","updateTime":"2024-09-03T13:39:41.581451Z"},{"reviewer":"Amanda Salo","starRating":"ONE","comment":"(Translated by Google) I was a client of theirs from 2018 until today 07/31/2024 because I called at 2:00 pm to place an order for contact lenses as I always do and it turns out that no one could help me, supposedly they were going to return my call as soon as possible and it was 4:30 pm and I still hadn't received a call back, I called again and of course I let them know that I hadn't received a call back to make a purchase and they hung up on me even though I called several times and they hung up. Finally someone answered me with a bad attitude and not paying attention to my complaint regarding the receptionist who hung up on me who didn't give my message to call me back to make my purchase. They've been offering terrible service lately. They changed the previous staff and they've become the worst in customer service and because of that I don't want to be their client anymore because apparently they don't care about maintaining a good image with new customers, I can't imagine what it will be like with the new ones. Speechless\n\n(Original)\nEra clienta de ellos desde el 2018 hasta hoy 07/31/2024 dado a que llame a las 2:00pm para realizar una orden de lentes de contacto como siempre hago y resulta que nadie me podia atender, supuestamente me iban a devolver la llamada lo antes posible y eran las 4:30pm y aun no recibía una llamada volví a llamar y por supuesto le deje saber que no había recibido llamada para atrás para realizar una compra y me colgaron así llame varias veces y colgaban. Finalmente me contesta alguien con mala actitud y no prestando atención a mi queja referente a la recepcionista que me colgaba que no dio mi mensaje de que me llamaran de regreso para realizar mi compra. Pésimo servicio están ofreciendo ellos últimamente. Cambiaron el personal anterior y se han vuelto lo peor en servicio al cliente y debido a eso ya no quiero ser mas su cliente porque por lo visto no les importa mantener una buena imagen con los clientes nuevo, no me quiero imaginar con los nuevos como sera. Sin palabras","updateTime":"2024-07-31T20:41:58.240486Z"},{"reviewer":"Jennifer Kunkel","starRating":"FIVE","comment":"Great experience. Ana was amazing and so helpful. Very professional and kind.\nShe helped me choose the perfect frame and fitted me. I will definitely go back. Thank you Pearle, and thank you Ana.","updateTime":"2024-07-13T20:14:21.056900Z"},{"reviewer":"Maria Arcia","starRating":"FIVE","comment":"Doctor Cia Ghavami was wonderful. He made me feel comfortable and welcome. Doctor has excellent side manners. Also the staff Ana was helpful, friendly and knowledgeable about vision care. Waiting time to see the doctor minimal.","updateTime":"2024-07-10T03:21:59.489494Z"},{"reviewer":"Tiara S","starRating":"FIVE","comment":"Very nice staff! Very sweet and personable. Knows her stuff. Will come again.","updateTime":"2024-06-13T19:45:28.856898Z"},{"reviewer":"Sherri Madden","starRating":"FIVE","comment":"Very friendly/knowledgable/professional/quick office visit/affordable","updateTime":"2024-05-21T06:38:52.340588Z"},{"reviewer":"Deborah Hernandez","starRating":"FIVE","comment":"Dr. Cia GHAVAMI conducted my vision exam with care and in a very professional way. All staff provided an excellent customer service from start to finish. Thank you!","updateTime":"2024-05-07T01:47:56.010262Z"},{"reviewer":"Henry Ossa","starRating":"TWO","comment":"Dissapointed with level of service and backing of work completed with lenses. Error with measuring creating discomfort with strength and clarity of lense. Purchase the best of the best, no correction after identifying they measured inappropriately…. Wanted to charge an addition $400+ for correction. Consider alternative eye exam company. Would not recommend","updateTime":"2024-05-05T14:37:34.134987Z"},{"reviewer":"Fer upe","starRating":"FIVE","comment":"Excellent customer service","updateTime":"2024-04-29T19:09:54.226638Z"},{"reviewer":"Michelle Diaz","starRating":"FIVE","comment":"Leticia was very helpful and prioritize quality over quantity and had my best interest in mind. Thank You!!","updateTime":"2024-04-28T17:15:20.635653Z"},{"reviewer":"Cristiana Rivas (Cristy Rivas King)","starRating":"FIVE","updateTime":"2024-04-26T14:58:32.595968Z"},{"reviewer":"Tony Ballan","starRating":"FIVE","comment":"We had a frame break and went in with no appointment but the staff was amazing, helped us right away, explained all options, and expedited the exam and order process!","updateTime":"2024-04-20T17:26:23.738443Z"},{"reviewer":"Adi Di","starRating":"FIVE","comment":"Skilled, friendly, uncluttered.... these folks know what they're doing and do it accurately, quickly and relatively inexpensively.","updateTime":"2024-04-16T19:38:47.303799Z"},{"reviewer":"Jennifer Diaz","starRating":"FIVE","comment":"Amazing staff and service. This is my 3rd year with them. I highly recommend!","updateTime":"2024-04-13T17:24:56.018657Z"},{"reviewer":"Evelyn Cabrera","starRating":"FIVE","comment":"Dr. Cia Ghavami and the amazing staff. Love the environment the way they welcome me And very professional.I will definitely suggest this place . Made my appt already for my next exam. ❤️❤️","updateTime":"2024-04-10T19:43:45.646665Z"},{"reviewer":"Melissa Puertas","starRating":"ONE","comment":"Horrible horrible service. The doctor is always in a rush and the office is unorganized. Never recommend this place avoid at all cost","updateTime":"2024-03-15T19:37:27.473985Z"},{"reviewer":"Sonia Rosado","starRating":"FIVE","comment":"The service here never disappoints. The staff is friendly and knowledgeable. Always available to assist without hovering. I recommend this Store to anyone who wants great customer service, and a nice selection of frames.","updateTime":"2024-03-13T19:03:50.423865Z"},{"reviewer":"Olga Fernandez","starRating":"FIVE","comment":"Excellent Dr. and excellent customer service provided by the optical staff.","updateTime":"2023-12-02T07:41:35.294855Z"},{"reviewer":"diana arango","starRating":"FIVE","updateTime":"2023-11-20T17:59:54.866391Z"}]
