[{"reviewer":"Jeremy Shaffer","starRating":"FIVE","comment":"Dr Hinshaw is amazing! He is very personable, takes time to talk you through everything and explains as he proceeds with the exam. He truly wants you to know what's going on with your eyes and wants to help you through your eye health. I've been to multiple eye doctors in the past few years and Dr Hinshaw is hands down the best!","updateTime":"2026-01-15T23:41:25.926608Z"},{"reviewer":"Tony Wagner","starRating":"FIVE","comment":"Very professional and offered good detail during the exam.","updateTime":"2026-01-08T20:02:24.521154Z"},{"reviewer":"Mary VanSciver","starRating":"FIVE","comment":"What a great team of Professionals! They all worked together smoothly and efficiently\nCould not ask for more. Knew their products too!\nThank you","updateTime":"2026-01-07T02:43:21.316991Z"},{"reviewer":"Roberto Rey","starRating":"FIVE","comment":"Very professional and excellent customer service.","updateTime":"2025-12-23T19:32:02.613686Z"},{"reviewer":"N R","starRating":"ONE","comment":"Thank you for your response Mr. Owner, but i call that number continually just to get voicemail and no call back..\n\nI got an email that my order was ready so I arranged my whole day around picking up the order they were prescription sunglasses. Obviously in a sunglass frame. When I get there, they’re clear, with no tint, so I’ve wasted my whole day about two hours out of my day driving here and back and the girl was just like oh well sorry. I said you know I’ve worked an optical for five years when I was younger and we would always check The accuracy of the order before we called or emailed the patient. Please have respect for people’s time and energy and money. Now I have to wait another full week to pick them up. Not considerate at all. These are the frames I chose obviously there’s sunglasses what kind of moron can’t see that? Here is the frame I picked out from the shelf. (See picture) update; i picked them up two days ago, and they are not dark enough, i have to literally squint when i drive. i will be asking for a refund at this point, every time i call, no one picks up the phone. Understaffed? Undertrained? idk\n\nIt’s been weeks now and I haven’t heard back from anyone so I called today and I get hung up on. They’re definitely trying my patience","updateTime":"2025-12-12T16:15:28.391565Z"},{"reviewer":"Austin","starRating":"FIVE","comment":"Joseph G was really helpful, very happy with the glasses I got!","updateTime":"2025-11-28T18:05:58.818845Z"},{"reviewer":"Angeliz Ramos","starRating":"FIVE","comment":"Joseph at Pearle Vision In Naples was phenomenal! Super knowledgeable and helpful! Answered all my questions and even helped make a final decision about which frames matched me best! We’ve been going to Pearle vision a few years and it has everything to do with the friendly and welcoming staff.","updateTime":"2025-11-25T20:15:50.794777Z"},{"reviewer":"James Longmire","starRating":"FIVE","comment":"I totally recommend this Pearl Vision location. Great service and very professional. Just all around great workers and doctor!","updateTime":"2025-11-20T13:50:29.019551Z"},{"reviewer":"Tonya Jayne","starRating":"FIVE","comment":"Joe G. is always friendly and very helpful.","updateTime":"2025-10-25T18:09:18.914828Z"},{"reviewer":"Scott Usher","starRating":"FIVE","comment":"Expertly drills down into your needs and thoroughly satisfies them and beyond with friendly enthusiasm.","updateTime":"2025-10-24T00:54:35.632926Z"},{"reviewer":"Shannon M.","starRating":"FIVE","comment":"Dr. Hinshaw and the staff at Pearle Vision in the Coastland Mall do a great job! Incredibly courteous and professional!","updateTime":"2025-10-06T23:07:00.193180Z"},{"reviewer":"Crystal Crews","starRating":"FIVE","comment":"I came to this location today for the first time my first time doing a eye test from the time I entered the door to the time I left the service was absolutely amazing the doctor was so patient with me as I’m new to having to wear glasses the ladies at the front desk where amazing the store manager was absolutely incredible at the end of everything he explained everything to me how my insurance works helped me find the best glasses for me I appreciate you guys so much I will never be going to another eye doctor again","updateTime":"2025-09-30T19:29:43.309520Z"},{"reviewer":"John Steeve","starRating":"FIVE","comment":"Joseph is a good man. Overall great experience.","updateTime":"2025-09-25T17:43:03.345331Z"},{"reviewer":"Joe Berardi","starRating":"FIVE","comment":"Joe was amazing!!! He took the time to make sure I got the perfect glasses and made sure I was completely satisfied with the way they fit as well. He answered all the questions my wife and I had. Very professional!","updateTime":"2025-09-20T09:01:32.262076Z"},{"reviewer":"Aziza Mansour","starRating":"FIVE","comment":"The Team and Dr. Hinshaw are so friendly! Everything was so efficient!","updateTime":"2025-09-05T22:03:05.950727Z"},{"reviewer":"Claire Diamonds","starRating":"FIVE","comment":"Quality, variety, Excellent professional Service . Highly recommend","updateTime":"2025-08-28T21:15:35.905235Z"},{"reviewer":"Belkis Cabrera","starRating":"FIVE","comment":"(Translated by Google) The people are very friendly, and you receive help to make the best choice when purchasing glasses.\n\n(Original)\nThe people are very friendly, and you receive help to make the best choice when purchasing glasses.\nMuy amable las personas , y recibes ayuda para tu mejor opcion en la compra de espejuelos .","updateTime":"2025-08-21T14:15:52.708105Z"},{"reviewer":"Marvin","starRating":"FIVE","comment":"I had an excellent experience with Joseph at Pearle Vision. He was incredibly patient, taking the time to answer all my questions and explain everything clearly. His kindness and professionalism made the entire process comfortable and stress-free. It’s rare to find someone who genuinely cares about their customers the way Joseph does. Highly recommend him!","updateTime":"2025-08-15T22:41:01.772536Z"},{"reviewer":"Jose Gaitan","starRating":"FIVE","updateTime":"2025-08-15T22:39:43.260206Z"},{"reviewer":"Maria Gaitan","starRating":"FIVE","comment":"Joseph G., the licensed general manager of Pearle Vision, was exceptional. He assisted in choosing the appropriate frames and carefully explained the options when choosing glasses. Pearle Vision offers a variety of high-end glasses frame for men and women alongside good customer service. I would recommend this location to anyone interested in purchasing good quality glasses.","updateTime":"2025-08-15T22:31:33.200215Z"},{"reviewer":"Marvin Gaitan","starRating":"FIVE","comment":"The Licensed General Manager, Joseph G, at Pearle Vision in Naples, FL, was kind, professional, and polite, making my visit smooth and pleasant. Highly recommended!","updateTime":"2025-08-15T22:29:43.500991Z"},{"reviewer":"Liz","starRating":"FIVE","comment":"Clean and neat store, but most of all helpful, friendly staff that were genuinely happy and knowledgable.","updateTime":"2025-08-10T13:19:08.696381Z"},{"reviewer":"Miriam Ladd","starRating":"FIVE","updateTime":"2025-08-08T02:32:29.628127Z"},{"reviewer":"Bujar Lame","starRating":"FIVE","comment":"Good experience\nJoseph very professional","updateTime":"2025-08-07T00:40:15.535363Z"},{"reviewer":"GeorgianBlue","starRating":"ONE","comment":"After scouring the web for a high rated eye care store, I came across Pearle Vision located in the Coastland mall. A convenient location as i visit the mall from time to time.\n\nJust as I walked through the door, I witnessed a nice interaction between the employees and 2 older customers in their 60's. I thought \"wow they're friendly employees, this should be a nice experience\".\n\nAs soon as they said goodbye to the customers, it went dead silent. Didn't think much of it and proceeded to view the glasses on display.\n\nMy wife and I were in the store for a solid 10-15 minutes trying to decide what style she liked, etc. The white middle aged male employee disappeared into the back room leaving the middle aged black woman at the front desk.\n\nNot a single time did she say anything to us. Not a single greeting as we walked in, not a single \"can i help you today\" as we browsed the store, and not a single \"thanks for visiting\". Nothing, absolutely nothing.\n\nThe sad part is, we genuinely walked in there to buy a new pair of glasses and a few other things. I see 4.8 stars on Google and these gleaming reviews, but the actual visit proved otherwise.\n\nSo what is it exactly? Are we not treated with the same respect because we aren't 60 years old and grey? Do you think that we aren't going to spend money because we are younger adults?\n\nYour customer service is absolutely shameful, and a perfect example of what i would show my employees of exactly what not to do when running a business. There's absolutely zero excuse for this poor behavior and service.","updateTime":"2025-08-03T20:29:58.564875Z"},{"reviewer":"Craig Lumia","starRating":"FIVE","comment":"The only reason I come to the store is the knowledge of Joseph and his team. The are awesome and highly recommended.","updateTime":"2025-07-26T17:06:18.818687Z"},{"reviewer":"Martha Dyches","starRating":"FIVE","comment":"Very professional, kind and friendly staff..!!","updateTime":"2025-07-11T17:35:48.726679Z"},{"reviewer":"Roy Caple","starRating":"FIVE","comment":"I couldn’t be happier with Joseph from the Naples store! I watched how he treated people and was so caring and did whatever it took to have a happy customer! Pearls is very lucky to have a man like him in your Naples Fl office!","updateTime":"2025-07-02T00:22:36.797981Z"},{"reviewer":"Master Betty!","starRating":"FIVE","comment":"Excellent service. Super friendly staff. Overall an outstanding experience.","updateTime":"2025-06-16T18:21:16.581855Z"},{"reviewer":"Larry LeBlanc","starRating":"FIVE","comment":"The store manager Joseph (Joey) provides outstanding customer service. I am very pleasantly surprised every time I visit the store. He's extremely knowledgeable and helpful. He is a very personable individual. Great ambassador for the company.","updateTime":"2025-06-16T16:58:17.074897Z"},{"reviewer":"Linda Kennedy","starRating":"FIVE","comment":"Joseph was GREAT. I have nothing negative to write about with my service. My visit was pleasant. I was quite happy when I left the Naples store.","updateTime":"2025-06-10T14:19:33.915780Z"},{"reviewer":"Nicole Cuevas","starRating":"FIVE","comment":"Joey was such a great help from the first visit to picking up my lenses..When I first visited the store, there was a \"hiccup\" with my insurance & he didn't hesitate to call them on my behalf to get it figured out..My lenses came in very quick & he (along with another helpful associate) popped them in my frames.. Customer Service was GREAT!! I will be back for any eyeglass needs! Thank you Joey!","updateTime":"2025-05-16T13:50:58.394422Z"},{"reviewer":"Sam Atkinson-Nicolls","starRating":"FIVE","comment":"I feel so lucky to have found this eye doctor! What an amazing experience. I felt understood and cared for. The positivity that is radiating out of this office is undeniable. Dr. Hinshaw is so kind, and Allison was an absolute peach! They stayed open late for me and never made me feel that it was an inconvenience to them in any way. As a first-time patient and customer to this store, they really made an amazing impression. Thank you both so much!","updateTime":"2025-05-08T15:10:38.364653Z"},{"reviewer":"Claire Standinger","starRating":"FIVE","comment":"I highly highly recommend Dr. Todd Hinshaw. I came in for a pretty painful eye infection and he educated me on everything that was happening. Throughout my treatment and healing he truely cared about my improvement. Awesome eye doctor, couldnt say enough positives about my experience at his office.","updateTime":"2025-05-02T15:07:27.609058Z"},{"reviewer":"Andy Z","starRating":"FIVE","comment":"Five-Star Review\nJoseph is truly exceptional. He is incredibly caring, attentive, and always willing to go the extra mile to help. Whether it’s my annual eye check-up or a quick fix with my glasses, he consistently provides top-notch service with genuine dedication.\n\nI wholeheartedly recommend this place for all your eye care and eyewear needs. Don’t just take my word for it—visit for yourself and be sure to ask for Joseph. You’ll be glad you did.\n\nRespectfully,\nMr. Zumbana","updateTime":"2025-05-01T01:41:45.076848Z"},{"reviewer":"Eric Wingate","starRating":"FIVE","comment":"Dr. Hinshaw was thorough with the exam and took the time to review his thoughts and findings as well as explaining the difference in the options that I had and helped me make the decision that would best suit me day to day","updateTime":"2025-04-09T14:19:17.211003Z"},{"reviewer":"Kurt Hill","starRating":"FIVE","comment":"Pleasant experience. Friendly and competent staff.","updateTime":"2025-03-19T19:03:22.982268Z"},{"reviewer":"Andrew Newsome","starRating":"FIVE","comment":"Dr Hinshaw is a true professional. I was the very last patient of the day and you would of have thought I was the first. He didn't rush me in and out the chair, while performing his exam. He explained the function and results of every test. All the while displaying great bedside manner and striking up conversation. I was thoroughly impressed and thankful. I would certainly recommend him to anyone looking to obtain a prescription for contacts/glasses.","updateTime":"2025-03-04T21:18:26.797533Z"},{"reviewer":"Ann Marie Nuccio","starRating":"FIVE","comment":"I've had an eye exam, contacts and now glasses. Each visit to Coastland Mall, Naples, Florida has left me satisfied. The staff is always polite and most helpful. Thanks! Peace!","updateTime":"2025-02-18T03:26:35.390169Z"},{"reviewer":"Rosa lydia Izquierdo Ramirez","starRating":"FIVE","comment":"Joseph was very kind, patient and advised us how to achieve a better quality to make the glasses, very good service, I recommend it.\n\nThe day I went to make the appointment, Mrs. Nikki attended me and she was very kind and helped us with the information we needed.","updateTime":"2025-02-09T01:37:35.054375Z"},{"reviewer":"Tony Varhach","starRating":"FIVE","updateTime":"2025-01-24T21:14:04.041378Z"},{"reviewer":"Richard Susi","starRating":"FIVE","comment":"Thrilled that this location accepts VSP insurance. Walked in and got all the answers I needed, the GM Joseph was fantastic. Helped me identify what my insurance covered for frames / lenses and all the possible extras they could offer for the lenses. This is my new spot for glasses and sunglasses.","updateTime":"2024-12-28T21:30:38.854541Z"},{"reviewer":"Joseph Kistner","starRating":"FIVE","comment":"The store manager Joseph was great. very professional.","updateTime":"2024-12-14T00:06:08.799006Z"},{"reviewer":"Karla M","starRating":"FIVE","comment":"Joseph was extremely helpful during my eyeglass selection! Answered all questions and made sure I had everything for my insurance claim.","updateTime":"2024-11-26T00:12:10.429460Z"},{"reviewer":"Alex Dorris","starRating":"FIVE","comment":"I stepped on and bent my glasses frame, couldn't fix it myself despite several attempts. Brought it in and the guy at the counter un-bent it, replaced the screw, and had my glasses completely fixed within 2 minutes, free of charge","updateTime":"2024-11-12T16:52:22.649673Z"},{"reviewer":"Denise Tricker","starRating":"FIVE","comment":"Great experience with Optical GM Joey Gendron!! He is over the top knowledgeable and patient!! Great experience and will recommend to all my friends!!","updateTime":"2024-11-02T13:30:43.411017Z"},{"reviewer":"Carolyn Campos","starRating":"FIVE","comment":"Great selection. Brought my kids in for their new glasses. Our sales associate Joey was very knowledgeable. Used a prescription from our own doctor and he was able to fill it. Great experience","updateTime":"2024-11-01T23:37:30.038070Z"},{"reviewer":"Robert O.","starRating":"FIVE","updateTime":"2024-11-01T23:27:03.796113Z"},{"reviewer":"Taimely Fernandez","starRating":"FIVE","comment":"Thank you Joey for your help you are amazing. I will come back to you for all my eyewear needs and recommend my family to you 👍🏼","updateTime":"2024-11-01T22:54:15.531974Z"},{"reviewer":"Aileen Fontaine","starRating":"FIVE","updateTime":"2024-11-01T20:19:13.434526Z"}]