[{"reviewer":"occ ult","starRating":"TWO","comment":"I hate this place","updateTime":"2026-02-14T19:40:25.404437Z"},{"reviewer":"Alicia Hunter","starRating":"ONE","comment":"Visit with the doctor was great. Unfortunately service provided by the front desk which includes checking in, verifying benefits, the prescreening tests… was less than pleasant to say it nicely. Very argumentative as my insurance details were not found even though I gave to a gentleman the day before and filled them in on the electronic paperwork. She advised they didn’t give them to her as she was off. It took 5-10 tries on both the puff of air and the machine for the back of eye picture. I chalked that y up to a bad day, but my adult daughter had a similar experience with her appt and when picking up the order her demeanor was just as bad as the first time.","updateTime":"2026-02-14T19:33:05.200587Z"},{"reviewer":"Dana E (Cowgirl -2025)","starRating":"FIVE","comment":"The Amazing service started at check in and continue to check out.\nI was treated with superior service.\nI definitely would recommend this location.","updateTime":"2026-02-14T12:51:15.172615Z"},{"reviewer":"bob Mitcheson","starRating":"FIVE","comment":"Great eye exam. I learned a few new tidbits from Dr. Pham that will help with my eye care and my wallet. I didn't know that if you have an old pair of frames you really like that Pearle will put your new prescriptions in them. The service was excellent. I have used Pearle for years and will continue to do so.","updateTime":"2026-02-13T14:01:56.180486Z"},{"reviewer":"Linda Williams","starRating":"FIVE","comment":"Travis did a great job in helping me find the best and affordable glasses for my situation. Optometrist was thorough and informative. All staff I interacted with were friendly and professional.","updateTime":"2026-02-09T15:43:47.557049Z"},{"reviewer":"lady01lovely","starRating":"FIVE","updateTime":"2026-02-09T13:36:41.249104Z"},{"reviewer":"Timothy Aldridge","starRating":"FIVE","comment":"Travis and the woman were both great. Thank you.","updateTime":"2026-02-08T16:33:38.140803Z"},{"reviewer":"Leticha Shimer-Nargane (Tish)","starRating":"FIVE","comment":"Dr. Pham is amazing at what he does. He is thorough with his examination and understands my eyes. I will continue to follow him wherever he goes. The receptionist was patient and kind. She worked hard to locate my information. Awesome team!","updateTime":"2026-02-04T22:35:48.980687Z"},{"reviewer":"Stevie Canty","starRating":"FIVE","comment":"Always professional and prompt service 👍","updateTime":"2026-02-03T23:30:59.175906Z"},{"reviewer":"Jeffrey Klimek","starRating":"FIVE","comment":"The receptionist was friendly, the doctor was very thorough and good at what he does and the gentleman that took care of my ordering was awesome!! He allowed me to take all the time in the world to view options and change lenses types and shading to get the best match for me. I am very happy with my experience and would highly recommend this location.","updateTime":"2026-02-02T13:39:58.368156Z"},{"reviewer":"Lee Burns","starRating":"FOUR","updateTime":"2026-02-01T09:39:45.533752Z"},{"reviewer":"Martai Richardson","starRating":"FIVE","comment":"For my first time visit, I was impressed with the high level of customer service that was provided. My son and I went in for an eye exam and the entire process went as smoothly as you could ask for. I highly recommend this location for anyone looking for eye care services.","updateTime":"2026-01-31T14:34:30.862243Z"},{"reviewer":"Bethany Monahan","starRating":"FIVE","updateTime":"2026-01-29T15:20:43.909656Z"},{"reviewer":"Terina Brown","starRating":"FIVE","comment":"The Doctor was Amazing, the receptionist that set towards the back isn't friendly. I received my new glasses Monday 1/25, 2026, I returned to pearle vision on Wednesday for a minor adjustment at 4:50 and the door was locked, I was disappointed because the hours of operation at Pearle vision indicate that the office close at 5:00, however I'm happy with my new glasses.","updateTime":"2026-01-29T04:34:16.386238Z"},{"reviewer":"Goobers Guts","starRating":"FIVE","comment":"Brandon was awesome, I left there in under 45 minutes and everything was done right🙏🏼","updateTime":"2026-01-28T14:18:51.247514Z"},{"reviewer":"Mark Baylor","starRating":"FIVE","updateTime":"2026-01-27T14:03:16.985414Z"},{"reviewer":"Arminta Williams","starRating":"FIVE","updateTime":"2026-01-27T00:42:43.170898Z"},{"reviewer":"Ruth Craven","starRating":"FIVE","comment":"Everyone was friendly and super helpful","updateTime":"2026-01-26T13:36:33.559728Z"},{"reviewer":"Angela Goffer","starRating":"ONE","comment":"When I arrived the young lady at the front desk seem like she had an attitude. I felt like I ruined her day.\nThe Optometrist was very nice and very knowledgeable.\nThe check out assistant was a unaware of what was going on. Another customer had to make him aware that customers were ready to be checked out.","updateTime":"2026-01-22T00:03:45.553149Z"},{"reviewer":"Heidi","starRating":"FIVE","comment":"Friendly staff. Dr. Pham was wonderful. Choice of frames was bit bare so I chose to get mine at the Fleming Island location instead.","updateTime":"2026-01-21T15:43:18.337768Z"},{"reviewer":"Stephanie Pearce","starRating":"FIVE","comment":"I've been going for at least five years and never disappoint! Provides the best service, always up to date with the most advanced eye tech and selection of eye wear!","updateTime":"2026-01-20T13:17:18.987608Z"},{"reviewer":"Karl Rogers","starRating":"ONE","comment":"Website reflects Sunday hours. Nope! Drove to the store and the sign states they are closed Wednesdays and Sundays. Won’t be coming back and business lost. There are other optical businesses opened for ease of service to the public. Thanks!","updateTime":"2026-01-18T18:37:55.314955Z"},{"reviewer":"Devin Cochran","starRating":"FIVE","comment":"Great experience. Nice helpful staff.","updateTime":"2026-01-17T13:36:27.711254Z"},{"reviewer":"ANTONIO RIVERA","starRating":"FIVE","updateTime":"2026-01-13T19:38:34.293429Z"},{"reviewer":"Cheryl Maddox","starRating":"FIVE","comment":"Great friendly staff! The DR is great!!! Knowledgeable and very kind! Great experience!!!","updateTime":"2026-01-10T16:18:21.054799Z"},{"reviewer":"Richard Ayoub","starRating":"FIVE","updateTime":"2026-01-10T14:54:35.203771Z"},{"reviewer":"Betsy Hanson","starRating":"ONE","comment":"We went in for 2 appointments to see the Optometrist and get glasses. The receptionist was so rude to us. It was like we were putting her out and she was too busy to help us. That was just as we were checking in. She handed us the tablet with such an attitude that I handed it back and said we are going to leave. It’s sad because we going to get 4 pairs of glasses but with her attitude, we are happy to take our business elsewhere. She should find a different job where she doesn’t have to deal with people if she wants to be so miserable to a customer.","updateTime":"2026-01-09T17:38:16.089753Z"},{"reviewer":"Tracie Brown","starRating":"FOUR","comment":"Not bad as for as eye exams go. The front desk check in and getting started process was friendly and smooth. New doc this year, no complaints. Ordering glasses was a slow process though. Longest time I have every spent at Pearle vision.","updateTime":"2026-01-09T13:45:25.233861Z"},{"reviewer":"Shawndrika Trottman","starRating":"FIVE","updateTime":"2026-01-08T16:35:15.537278Z"},{"reviewer":"Anja Kellem","starRating":"FIVE","comment":"Very friendly staff\nDr was very detailed and thorough. Did a great job","updateTime":"2026-01-05T13:39:33.859343Z"},{"reviewer":"Hannah Cui","starRating":"ONE","comment":"Extremely slow. All I needed was to change my nose pads, but there is only 1 attendant and he was taking ages (no eye exam, just keying things in the computer). I felt bad for the client who was with him trying to order their glasses. We left after waiting half an hour. This place is stuck in the 1990s with processes and tech, it seems.","updateTime":"2026-01-03T17:36:18.854020Z"},{"reviewer":"Kimmie Henny","starRating":"FIVE","updateTime":"2026-01-01T21:23:30.117032Z"},{"reviewer":"Alyssa Gilbert","starRating":"ONE","comment":"Drove all the way out to this store on my one day off, only to find out that they CLOSED before the 5 o’clock closing time posted on their door. WTH?\n\nPlease make sure you notify your website and potential Google as well. I initially went online to find my information.","updateTime":"2025-12-28T21:36:15.118337Z"},{"reviewer":"Kevin Rodrigues","starRating":"FIVE","comment":"Office has been renovated and it is quite nice. The staff are very knowledgeable and friendly!","updateTime":"2025-12-26T16:07:01.464638Z"},{"reviewer":"Margie Stone","starRating":"ONE","comment":"The lady at the front wasn't very friendly. She didn't explain anything, she only said we are using this machine first. The eye dr was great. I left without buying any glasses because I had 6 people in front of me. The lady at the frint told me to pick frames and to see the man over at the desk. There was only one guy working the frames and he never even said I will be with you. So I left and ordered my glasses elsewhere.","updateTime":"2025-12-25T23:36:03.307287Z"},{"reviewer":"Tina","starRating":"ONE","comment":"Ridiculous staff!","updateTime":"2025-12-25T23:10:32.458759Z"},{"reviewer":"jean jeanty","starRating":"FOUR","updateTime":"2025-12-18T14:51:57.045217Z"},{"reviewer":"Crystal Downer","starRating":"FIVE","comment":"Quick and efficient.","updateTime":"2025-12-18T13:39:15.667697Z"},{"reviewer":"Teresita Lelina","starRating":"FIVE","comment":"Dr. Huy Pham and stall were wonderful.","updateTime":"2025-12-16T15:11:06.527319Z"},{"reviewer":"Mary Alphonse","starRating":"FIVE","comment":"The entire staff was friendly. The doctor was amazing and informative and super personable.","updateTime":"2025-12-15T17:23:57.997245Z"},{"reviewer":"Scott Maney","starRating":"FIVE","updateTime":"2025-12-14T14:24:54.360980Z"},{"reviewer":"Garry Hamilton","starRating":"FIVE","comment":"At pearl vision visit was my first in a very long time. I’ve received the best customer service. I recommend pearl vision over any eye glass store location. They do the best work and provide the best customer service.","updateTime":"2025-12-11T14:42:57.238532Z"},{"reviewer":"Rudy Gillett","starRating":"FIVE","comment":"Excellent great customer service","updateTime":"2025-12-10T13:35:49.977155Z"},{"reviewer":"Brittany Jones","starRating":"ONE","comment":"I tried to wait and be patient before I wrote a review. I normally get my glasses and eye exams at my eye Dr in oakleaf however I had a negative experience with the new front desk staff so I went to Pearl Vision on wells rd. Every one was very friendly (staff dr etc) the issue I’m having is I paid in full for glasses for myself and my 2 children their glasses came back within a week however my glasses that were in the same order on the same date have yet to come back we are now 2 months in and I still have no glasses or no explanation as to where my paid glasses are this is EXTREMELY frustrating and for this reason I don’t recommend pearl vision as stated this is nothing on the staff themselves but if you’re someone like me who needs their glasses you will understand why I won’t return or refer anyone to the practice and as of this day writing this review I still don’t have my\nGlasses or an explanation either","updateTime":"2025-12-08T19:14:56.854232Z"},{"reviewer":"Katherine Foster","starRating":"FIVE","updateTime":"2025-12-07T15:45:28.746270Z"},{"reviewer":"Monica Frazier","starRating":"FIVE","updateTime":"2025-12-04T14:16:43.433459Z"},{"reviewer":"Jimmy Pierre","starRating":"FIVE","updateTime":"2025-12-03T15:22:07.859343Z"},{"reviewer":"Randi Bedenbaugh","starRating":"FIVE","updateTime":"2025-11-23T18:39:42.160250Z"},{"reviewer":"Joe Ann Fabrigas","starRating":"FIVE","comment":"This was my first visit. The staff was super friendly and the wait time was minimal. I would definitely recommend this facility. ☺️","updateTime":"2025-11-22T11:24:45.380836Z"},{"reviewer":"Carol Ball","starRating":"FIVE","comment":"The front of house, person, simply amazing!\nThe rest of the staff are amazing. Pearl vision is the place to go to get your eyes checked, It’s my new favorite.","updateTime":"2025-11-18T19:05:58.964271Z"}]
