[{"reviewer":"Shaqurria Horne","starRating":"TWO","comment":"I had a very disappointing experience at Pearle Vision. The front desk receptionist, Latisha, was extremely rude and impatient during our visit for my spouse’s eye exam. She repeatedly rolled her eyes while speaking to us, gave incorrect information regarding the appointment/process, and made the overall experience uncomfortable and unprofessional.\n\nCustomer service at the front desk sets the tone for the entire visit, and unfortunately this experience was far below expectations. I hope management addresses professionalism and communication with staff because patients deserve respect and accurate information.","updateTime":"2026-05-09T15:46:22.931871Z"},{"reviewer":"Fred Peacock","starRating":"FIVE","comment":"Staff and doctor very good and friendly. 100% in my book","updateTime":"2026-05-08T08:14:39.817984Z"},{"reviewer":"Dorothy Ethridge","starRating":"FIVE","comment":"Great customer service, was pleasantly surprised about the concerns for my eyewear needs. Thank you for making me feel so comfortable, and treating me as family. May everyone continue to stay bless. I give you all a ten 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 God bless you 🙏","updateTime":"2026-05-06T08:18:05.158842Z"},{"reviewer":"Beatrice Williams","starRating":"ONE","comment":"I wanted to share my experience regarding my appointment at Pearle Vision on May 4th. When I called to request a later appointment time for that day, the representative informed me that the location was closed for Tuesday May 5th. They mentioned a text was sent notifying me of the closed date, but I never received any message about the closure.\n\nIf I hadn’t called to reschedule, I wouldn’t have known they were closed, and this could have led to wasted gas and unnecessary time away from work. It was disappointing to see such a lack of concern for customers, especially regarding timely communication about changes or closures.","updateTime":"2026-05-05T16:08:04.392325Z"},{"reviewer":"Ron Duley","starRating":"ONE","comment":"I called the wells road office 5-5-26 at 10:25 Am asking if they take tricare , and they do. I just wanted an exam and a prescription as I explained. She put me on hold then came back on and said they do not do that. VERY unprofessional.","updateTime":"2026-05-05T14:31:12.077571Z"},{"reviewer":"T R","starRating":"FIVE","updateTime":"2026-05-04T12:48:21.792437Z"},{"reviewer":"Natasha Garmany","starRating":"FIVE","updateTime":"2026-04-29T12:38:23.072415Z"},{"reviewer":"Becah Nelms","starRating":"FIVE","comment":"I’ve been coming here for years and the staff they have now is the best. The Dr. took his time and I didn’t feel rushed. The office staff was friendly from check in to check out. I do also want to do a shout out to the gentleman that help me choose the perfect frames. Sorry I don’t remember your name. I am looking forward to returning next year.","updateTime":"2026-04-25T13:08:41.891720Z"},{"reviewer":"Ale Baca","starRating":"FOUR","updateTime":"2026-04-23T01:24:03.508651Z"},{"reviewer":"Tammy Longley","starRating":"FOUR","comment":"Very nice, friendly & helpful. I’ve always had a great experience. Reason I have chosen Pearl vision for years.","updateTime":"2026-04-20T15:44:32.771018Z"},{"reviewer":"JaNay Grays","starRating":"FIVE","comment":"I had an incredible experience at Pearle Vision. I was greeted by Shaletha as soon as I walked in, with a welcoming smile on her face. She was thorough in explaining my insurance coverage and out of pocket expenses to me. Zyon assisted me next and he was nothing short of amazing. I was extremely nervous with the machine that exerts air and he was kind, patient and encouraging. I truly appreciate both Shaletha and Zyon, for their patience and excellent customer service exemplified on today. Thank you.","updateTime":"2026-04-04T14:46:08.829033Z"},{"reviewer":"Sabrina Askew","starRating":"FIVE","comment":"Really wonderful experience! Highly recommend this location!","updateTime":"2026-03-30T14:05:02.345507Z"},{"reviewer":"Patty Kelly","starRating":"FIVE","comment":"Professional staff from beginning to end.","updateTime":"2026-03-24T13:12:25.125701Z"},{"reviewer":"Bea Arthur","starRating":"THREE","comment":"I had an eye exam. Nothing was very well explained and most of the employees were dismissive when I asked questions about what the process. The actual doctor and tech who did my original eye scans were pleasant and informative, just not the nurse or front desk person.","updateTime":"2026-03-23T13:13:04.400335Z"},{"reviewer":"Courtney Rainbolt","starRating":"FIVE","comment":"Going to the eye doctor or even picking out glasses can be a daunting and oftentimes overwhelming experience. Thanks to Travis and Shaletha, my wife and I’s experience was anything but. Far from it. From the warm welcome to the attentive service, every moment of our time was valued, educational and personal. We left with a feeling of being heard, seen and serviced by the best in the business. Thank you both for your immaculate service.","updateTime":"2026-03-22T18:28:59.871835Z"},{"reviewer":"Beth Locklin","starRating":"FIVE","comment":"Great and helpful staff! Highly recommend!","updateTime":"2026-03-20T12:18:53.305175Z"},{"reviewer":"Amanda Moore","starRating":"FIVE","comment":"Overall great exam. I would love to get my exam summary/OCT scan report though.","updateTime":"2026-03-18T06:54:25.384580Z"},{"reviewer":"ALICIA JONES","starRating":"FIVE","updateTime":"2026-03-17T23:52:07.629625Z"},{"reviewer":"tinypufff","starRating":"FIVE","comment":"Excellent place 10 out of 10. The doctor was so caring and nice did an excellent job. From the front desk to the guy taking care of you with the glasses. Great Job guys.","updateTime":"2026-03-15T14:59:03.367651Z"},{"reviewer":"Russell Dubier","starRating":"FOUR","comment":"My appointment and seeing the doctor was prompt — the staff was also very pleasant","updateTime":"2026-03-14T15:51:22.433778Z"},{"reviewer":"Cynthia Johnson","starRating":"FOUR","updateTime":"2026-03-14T12:59:45.135827Z"},{"reviewer":"Claudette Dubier","starRating":"FIVE","comment":"The staffers were very attentive, and the Dr. was very nice.","updateTime":"2026-03-14T12:37:36.331424Z"},{"reviewer":"treases iqbal","starRating":"FIVE","comment":"The staff was was wonderful and very knowledgeable ! Highly recommended","updateTime":"2026-03-14T10:23:16.692176Z"},{"reviewer":"FRANK HILL","starRating":"FOUR","updateTime":"2026-03-12T13:37:35.837096Z"},{"reviewer":"Anthony Ferrera","starRating":"FIVE","comment":"Friendly, fast and thorough","updateTime":"2026-03-12T13:09:52.799821Z"},{"reviewer":"Scott Elitzky","starRating":"FIVE","comment":"Great people that work here. Friendly atmosphere.","updateTime":"2026-03-07T15:22:30.493270Z"},{"reviewer":"Rhonda Bishop","starRating":"ONE","comment":"Dr Pham was great! The woman doing the prescreening was horrible. She outright lied when I declined the eye dilation and said my insurance wouldn’t cover the exam and her attitude was horrible. She should not work in any position that requires working with the public. I won’t be going back there just because of her.","updateTime":"2026-03-04T13:55:06.809174Z"},{"reviewer":"Willie Will","starRating":"FIVE","updateTime":"2026-03-03T22:29:09.599216Z"},{"reviewer":"Dana E (Cowgirl -2025)","starRating":"FIVE","comment":"The Amazing service started at check in and continue to check out.\nI was treated with superior service.\nI definitely would recommend this location.\nLove them","updateTime":"2026-02-28T16:48:48.454050Z"},{"reviewer":"Kasandra Armentrout","starRating":"ONE","comment":"Change your hours online. Drove all the way here from Phillips San Marco area in Jax because it said you were open. I just wasted an hour of my children's after school time to drive for no reason. Smh. Y'all need more staff. Those hours make it IMPOSSIBLE for anyone to come here and actually do anything when we have to work. The only insurance you take is commercial.... Which is through employers. Make that make sense..............","updateTime":"2026-02-24T22:51:14.474759Z"},{"reviewer":"Stephen Johnson","starRating":"FIVE","comment":"Great experience. Everyone was professional and friendly.","updateTime":"2026-02-22T18:01:38.985053Z"},{"reviewer":"Dale Wittschen","starRating":"ONE","comment":"Went in for glasses and told its illegal to scan your glasses to get your prescription. I asked where and what law it was and he couldn't provide the proof. Ill take my business elsewhere. All you have to do is say that you won't do it but dont say its illegal if it isnt or provide the proof if it is.","updateTime":"2026-02-20T16:58:35.311580Z"},{"reviewer":"Dan","starRating":"FIVE","updateTime":"2026-02-19T17:57:32.863352Z"},{"reviewer":"Tanya Cummings","starRating":"FIVE","comment":"Shaletha Brandon has been the most helpful employee at this location ! She is knowledgeable and passionate about Pearl Vision and its customers. Sometimes that Passion can be misread as not listening , When I was frustrated but ultimately after speaking more with her I learned it is because she just wants to help. When I was in the store, she asked what she could’ve done differently and accepted the feedback wholeheartedly, which makes me give this Review five stars For Shaleta Brandon","updateTime":"2026-02-19T13:45:15.329684Z"},{"reviewer":"Mike Callaham","starRating":"FIVE","updateTime":"2026-02-18T16:15:04.035558Z"},{"reviewer":"zinna fore","starRating":"FIVE","comment":"Everyone was very professional and nice","updateTime":"2026-02-18T13:36:39.818696Z"},{"reviewer":"Amber Fickett","starRating":"FIVE","comment":"I had such a great experience, I sent my husband in a few days later for his exam!","updateTime":"2026-02-18T03:32:34.597547Z"},{"reviewer":"Tiffany","starRating":"FIVE","comment":"From the time I walked in and greeted to the time I walked out was an amazing experience. The young lady Shalitha at the front desk was so nice and informative about my vision benefits. She took her time and explained each machine and we laughed like we knew each other for a long time. The Dr pham was even hilarious, I enjoyed my visit and will be referring my friends and family!","updateTime":"2026-02-17T20:31:58.964069Z"},{"reviewer":"Tammy Mathis","starRating":"FIVE","comment":"Everyone was so nice and polite","updateTime":"2026-02-17T17:55:40.483152Z"},{"reviewer":"Brian Vickers","starRating":"FIVE","comment":"Dr. Moran was great, super nice guy, very personable. Best experience I've had with an eye exam in a while. The other staff was very friendly as well, just an all around great experience. Highly recommend!","updateTime":"2026-02-17T01:39:19.468146Z"},{"reviewer":"Krissy Velleca","starRating":"FIVE","comment":"One of the best experiences I’ve ever had during an eye dr visit. From the check-in, through the exam, and then check-out, the staff were all very friendly and polite!! We also couldn’t have asked for more attention from the Dr himself. He took his time making sure he understood any issues and our medical history, even re-checked one thing after confirming some of that medical history. The absolute, best!!! We will be returning!!!","updateTime":"2026-02-16T16:20:19.436186Z"},{"reviewer":"occ ult","starRating":"TWO","comment":"I hate this place","updateTime":"2026-02-14T19:40:25.404437Z"},{"reviewer":"Alicia Hunter","starRating":"ONE","comment":"Visit with the doctor was great. Unfortunately service provided by the front desk which includes checking in, verifying benefits, the prescreening tests… was less than pleasant to say it nicely. Very argumentative as my insurance details were not found even though I gave to a gentleman the day before and filled them in on the electronic paperwork. She advised they didn’t give them to her as she was off. It took 5-10 tries on both the puff of air and the machine for the back of eye picture. I chalked that y up to a bad day, but my adult daughter had a similar experience with her appt and when picking up the order her demeanor was just as bad as the first time.","updateTime":"2026-02-14T19:33:05.200587Z"},{"reviewer":"Bob Mitcheson","starRating":"FIVE","comment":"Great eye exam. I learned a few new tidbits from Dr. Pham that will help with my eye care and my wallet. I didn't know that if you have an old pair of frames you really like that Pearle will put your new prescriptions in them. The service was excellent. I have used Pearle for years and will continue to do so.","updateTime":"2026-02-13T14:01:56.180486Z"},{"reviewer":"Linda Williams","starRating":"FIVE","comment":"Travis did a great job in helping me find the best and affordable glasses for my situation. Optometrist was thorough and informative. All staff I interacted with were friendly and professional.","updateTime":"2026-02-09T15:43:47.557049Z"},{"reviewer":"lady01lovely","starRating":"FIVE","updateTime":"2026-02-09T13:36:41.249104Z"},{"reviewer":"Timothy Aldridge","starRating":"FIVE","comment":"Travis and the woman were both great. Thank you.","updateTime":"2026-02-08T16:33:38.140803Z"},{"reviewer":"Leticha Shimer-Nargane (Tish)","starRating":"FIVE","comment":"Dr. Pham is amazing at what he does. He is thorough with his examination and understands my eyes. I will continue to follow him wherever he goes. The receptionist was patient and kind. She worked hard to locate my information. Awesome team!","updateTime":"2026-02-04T22:35:48.980687Z"},{"reviewer":"Stevie Canty","starRating":"FIVE","comment":"Always professional and prompt service 👍","updateTime":"2026-02-03T23:30:59.175906Z"},{"reviewer":"Jeffrey Klimek","starRating":"FIVE","comment":"The receptionist was friendly, the doctor was very thorough and good at what he does and the gentleman that took care of my ordering was awesome!! He allowed me to take all the time in the world to view options and change lenses types and shading to get the best match for me. I am very happy with my experience and would highly recommend this location.","updateTime":"2026-02-02T13:39:58.368156Z"}]