[{"reviewer":"Eunice Choi","starRating":"ONE","comment":"There are too many workers, but all just busy chatting. The front desk messed up the schedule and made me repeat the same words multiple times unnecessarily, and there were no apologies. What a waste of time!\nI didn’t feel that I was heard at all time. I will not come back and, of course, I will not recommend any of my friends for this location.","updateTime":"2026-02-07T21:13:03.484794Z"},{"reviewer":"Nicole Pfalzgraf","starRating":"FIVE","comment":"Great Service and Fair prices. Pranav, Dr Fallon and the pleasant assistance made buying glasses enjoyable. Thank you all for your excellent care and great service !!","updateTime":"2026-02-07T01:59:16.076974Z"},{"reviewer":"Corinne Gordon","starRating":"FIVE","comment":"Great customer service, fast and efficient. Very friendly.","updateTime":"2025-09-30T13:41:39.810918Z"},{"reviewer":"david meyersburg","starRating":"FIVE","comment":"If you seek attentive, professional vision services, Pearle Vision should be your first appointment.","updateTime":"2025-09-21T21:18:30.006941Z"},{"reviewer":"Thomas Kelly","starRating":"FIVE","comment":"Sarah, Lisa, Tiffany, and Bo really go above and beyond! Grateful for their help!","updateTime":"2025-08-22T20:54:11.740691Z"},{"reviewer":"sj72977","starRating":"FIVE","comment":"I had a great experience thanks to Sarah B. The eye exam went smooth both Doctors are great. I've seen both, no issues. Sarah is the main reason I will continue to go back. Extremely kind, considerate and knowledgeable. She was very patient with me and made sure I was happy and comfortable during the whole process. THANK YOU SARAH !!!!!!!!!!","updateTime":"2025-08-06T18:25:43.738457Z"},{"reviewer":"Rosanna Markel","starRating":"FOUR","comment":"Pearl vision center is a great place to get your eye exam. They have many selection of brand name frames , and good and fast service too.","updateTime":"2025-06-19T21:25:40.991780Z"},{"reviewer":"Yolande Keller","starRating":"ONE","comment":"Absolute disaster! Went for eye exam before leaving on trip. Dr.Fessenden referred me to specialist for cataracts with Dr.Priya Matthews at Center for Sight. Very bad experience from beginning to end! Now 2 1/2 months later, he refuses to check my eyes \"because I am under her care!\". The fact that her lack of care is what caused this problem! Lack of concern for a patients eye care & well-being is totally unacceptable!\nStill no glasses for my trip!","updateTime":"2025-06-17T13:28:00.771411Z"},{"reviewer":"Ronnie Monix","starRating":"FIVE","comment":"I have had excellent service over the past 15 years. The service has been wonderful.","updateTime":"2025-04-28T21:49:35.169877Z"},{"reviewer":"mario melchiore","starRating":"ONE","comment":"Stopped in to look for new glasses the store was empty. I was given a quote for Transition lenses but no information to indicate if they were Driveware or XTRActive no literature offered? After looking at frames for 15 minutes I left, too busy chatting to offer any assistance.","updateTime":"2025-04-21T19:20:26.531301Z"},{"reviewer":"Maggie Rackey","starRating":"FIVE","comment":"Sarasota office staff were very kind and helpful. My docter was knowledgeable and answered all my questions with respect.","updateTime":"2025-02-26T15:14:42.164412Z"},{"reviewer":"Sammie Bailey","starRating":"ONE","comment":"Went to this establishment because it was in network with my vision plan. Stood in the lobby for 15+ minutes before being acknowledged. Once I was called for my appointment the specialist has a snarky attitude very off putting. My prescription for my contacts is incorrect after coming back for adjustments. When I originally told the receptionist I wanted eyeglasses.","updateTime":"2025-02-20T12:58:40.705677Z"},{"reviewer":"Ken Sampson","starRating":"ONE","comment":"Receptionist and Optometrist were incredible. And then it was over. The final lady was annoyed because she was supposed to have two other people helping. When I made the appointment, I was assured that my insurance would cover it. But she dismissed me with no options.\nObviously you lost a customer,\nNo big deal","updateTime":"2024-12-17T20:21:50.703638Z"},{"reviewer":"Stacey Crocker","starRating":"ONE","comment":"Lisa the office manager is extremely rude! She banned me from coming here because I simply canceled my glasses the day after they were ordered and the lab hadn’t even made them yet. It’s not like I received the glasses took them home, wore them and decided I didn’t want them. I have never been treated so poorly by any practice. Dr. Fallin was great but buyer beware if you plan to buy your glasses here. I would take my prescription elsewhere!\n\nIn response to response. I was seen on a Saturday in the doctors office and ordered the glasses the same day. I canceled the glasses on Monday. Lisa told me they were already made and did not want to give me a refund. I never berated or belittled or harassed any staff members. That is absurd. I am a medical professional, and I do not treat people that way. In fact, it was the other way around. This office manager is just awful.","updateTime":"2024-06-07T18:54:30.191251Z"},{"reviewer":"eve dantonio","starRating":"FIVE","comment":"Excellent detailed exam. Dr Fallin spent time listening to concerns and the team was helpful in helping pick out RX sunglasses. Excellent service from Sarah!","updateTime":"2024-02-28T22:02:50.290956Z"},{"reviewer":"Pat Cales","starRating":"FIVE","comment":"Sarah was wonderful!!! I have been wearing glasses for many years and always had a hard time picking glasses maybe only finding a few pairs to chose from. She gave me such a large set of choices, amazing! Very sweet lady! Thank you","updateTime":"2024-02-17T12:49:02.183029Z"},{"reviewer":"Audrey Randall","starRating":"FIVE","comment":"Very pleased with the thoroughness of my eye exam. The doctor and staff were very friendly and knowledgeable.","updateTime":"2024-02-07T23:36:27.120585Z"},{"reviewer":"Donna Drasdis","starRating":"FIVE","comment":"Just picked up my new reading glasses yesterday. Lisa was so helpful, professional, and knowledgeable! I can't say enough about her. She had them ready for me by the end of the week! If you are in need of a new pair of glasses, this is the place to go! They are all so helpful and friendly.","updateTime":"2024-01-28T16:19:05.415443Z"},{"reviewer":"David Watterworth","starRating":"FIVE","comment":"Staff couldn't be more helpful","updateTime":"2023-09-12T14:33:10.832245Z"},{"reviewer":"Yani Rosado","starRating":"FIVE","comment":"My visit at this location was great. From setting the appointment for my husband and I to the visit itself. Sarah was so great, she made sure to follow up with me to get all of our insurance information before the appointment date. Dr. Fallin moved to this new location and I am very happy with the service I received. I was able to order a new pair of beautiful glasses with the help of Sarah and she made sure to explain all of the benefits that came along with my plan.","updateTime":"2023-05-30T12:39:18.104647Z"},{"reviewer":"Care","starRating":"FIVE","comment":"Excellent costumer service. Excellent products..","updateTime":"2023-03-30T21:55:59.087316Z"},{"reviewer":"Betsy Chaffet","starRating":"FIVE","comment":"The staff was so helpful with my dad and I last weekend helping him pick out the perfect frames and lenses. He said he can see better than ever before!!!! Thank you Lisa and team! And Dr Drew is awesome!!! Very knowledgeable and helpful!!!","updateTime":"2023-03-25T15:42:05.475058Z"},{"reviewer":"Cuellar D","starRating":"FIVE","comment":"Attention was amazing, Dr. Fessenden was also a great doctor, and the appointment was only about a half hour long! Great service and great reception. Would recommend coming here","updateTime":"2023-03-21T20:19:55.248925Z"},{"reviewer":"K Sawyer","starRating":"FOUR","comment":"People were friendly. Very helpful and very knowledgeable. The only problem I have it's hard to get in touch with them by phone.","updateTime":"2023-01-28T17:11:56.857270Z"},{"reviewer":"Joyce","starRating":"FIVE","comment":"Dr. F and the staff were so friendly and warm. I got an eye exam and the Dr was very thorough. I’ll definitely be back every year for my annual eye exam.","updateTime":"2022-11-10T20:26:21.987572Z"},{"reviewer":"Sue","starRating":"FIVE","comment":"Most friendly staff. Very organized and relaxed setting. Great array of frames & sunglasses without feeling hassled! Dr. Fessenden takes the time to explain Eye exams. Has been so kind and helpful when trying various Contact Lenses trials until I found what was best for me.","updateTime":"2022-11-03T18:27:34.541316Z"},{"reviewer":"james golf","starRating":"FIVE","comment":"I've been a patient of Dr Fessenden for many years. The entire staff is extremely friendly, helpful and knowledgeable. I highly recommend them for anything regarding your vision needs. They go above and beyond to help their patients!\n\nJim","updateTime":"2022-09-16T12:27:52.238898Z"},{"reviewer":"Marshall Plow","starRating":"ONE","comment":"Dr Fessenden was great, so he’s not included in this review, but receptionist was extremely rude. She did not explain eye exam price would not be covered or taken off the price of frames and lenses if I also used insurance; I was only informed of this after the eye doctor appointment. Don’t go here unless you want to be scammed.","updateTime":"2022-09-14T14:28:38.542029Z"},{"reviewer":"Evan Schulte","starRating":"FIVE","comment":"Dr. Fessenden has given me excellent eye care for over 15 years! It’s a positive atmosphere with friendly staff. They’re even willing to help me go through all the considerations to find the perfect pair of shades. All my eye care is here; health, prescriptions, glasses and contacts. They do it right and I always feel good going there!","updateTime":"2022-08-12T16:27:27.393195Z"},{"reviewer":"Alyssa Blanco","starRating":"FIVE","comment":"I went to America’s best for quite awhile. I have always been unhappy with them because of customer service but never changed. I decided to give somewhere new a try, and I’m very impressed with Pearle Vision. Dr. Carr is great and friendly. He’s also super respectful and nice to his staff which says a lot about a person. All front desk staff is also cheery and friendly and portray they actually enjoy there job. Great atmosphere. ( Had a small problem with scheduling and they fixed it right away with no problem. )","updateTime":"2022-08-08T14:26:00.405045Z"},{"reviewer":"Susan Crowley","starRating":"FIVE","comment":"Pearle Vision in Sarasota is fantastic! Dr. Fessenden and staff are friendly and thorough when it comes to eye exams, contacts, and glasses. Sarah was extremely helpful when it was time to select frames that fit my face. I will continue to use this location.","updateTime":"2022-07-20T21:31:44.504679Z"},{"reviewer":"Gary Rhodus","starRating":"FIVE","comment":"Terrific customer service and professionalism!","updateTime":"2022-07-14T22:29:46.682656Z"},{"reviewer":"Kathy Shepler","starRating":"FIVE","comment":"Very friendly staff. I had a great experience and love my new glasses. I would highly recommend this office.","updateTime":"2022-07-07T22:24:16.668854Z"},{"reviewer":"Matt Battaglia","starRating":"TWO","comment":"My wife and I came here because my vision has since gone down slightly. I have never worn glasses before and so the doctor gave me lenses that were so adjusted I could hardly walk with them on. Instead of taking them back or trying another alternative I spent 300$ on glasses that I've never worn and just sit in there case. Very disappointed, just take yourself to a place that cares about your vision and not just selling you some glasses.","updateTime":"2022-05-15T18:04:43.629815Z"},{"reviewer":"Patricia Ward","starRating":"FIVE","comment":"I was very pleased with the undivided professional attention I got from Terri. She was pleasant and very helpful. Because of her I would definitely return to Pearle Vision.","updateTime":"2022-05-05T14:03:32.674761Z"},{"reviewer":"Georgie Young","starRating":"FIVE","comment":"This place and the staff were incredible! My daughter is a very anxious child but you couldn’t tell at her very 1st eye exam at Pearl Vision! Every staff member was gentle, kind, and caring. My child is almost nine and they treated her with respect and she felt listened to! Dr. Fessenden was absolutely amazing with my daughter! We could not ask for a better experience! Thank you everyone at Pearl Vision! Thank you Dr. Fessenden, Sarah, Teresa, and Kevin!","updateTime":"2022-04-27T16:01:17.118784Z"},{"reviewer":"Egypt","starRating":"FIVE","comment":"Amazing service, helpful suggestions, and a great laugh too. Sarah is great at what she does and funny as well.","updateTime":"2022-04-02T19:33:10.633435Z"},{"reviewer":"Danielle Ramos-Smith","starRating":"FIVE","comment":"We love the staff at Pearle Vision specifically Dr Fessenden. He has been seeing us over the past 10 years and he has been a very good eye provider. I have no complaints about him. His staff has changed over the years but I don't really have anything bad to say about them either.","updateTime":"2022-01-21T02:47:43.935623Z"},{"reviewer":"Q Daniels","starRating":"FIVE","updateTime":"2021-12-05T22:26:44.044088Z"},{"reviewer":"Raymond Whitted","starRating":"FIVE","comment":"Friendly, timely, and easy to get to. The opticians are wonderful and the receptionist theresa is engaging. Dr. Fessenden is the best. We drive from miami for our eye exams because all things combined this pearl vision is the best!","updateTime":"2021-10-31T13:11:44.583408Z"},{"reviewer":"Michelle Kennedy","starRating":"FIVE","updateTime":"2021-10-14T22:06:00.127058Z"},{"reviewer":"Brandon Bell","starRating":"FIVE","comment":"I lost my glasses in the ocean and with my strong prescription and double astigmatism, I thought my vacation was doomed. Thankfully, Bambi was the best help I could have asked for. She got me the same frames I had before and gave me a way to get my prescription lenses that same day. Bambi saved my vacation!!","updateTime":"2021-08-16T04:46:56.373889Z"},{"reviewer":"Scott Horns","starRating":"FIVE","comment":"Great experience! Fast, on time, friendly and the Dr nailed my contact RX! Happy.","updateTime":"2021-08-01T02:38:56.740606Z"},{"reviewer":"Julie Donnelly","starRating":"FIVE","comment":"Everyone was so friendly and professional! I was taken right on time and the doctor really listened to my concerns. Overall, this was a very positive experience and I will return again in the future.","updateTime":"2021-07-27T21:22:08.094499Z"},{"reviewer":"jeremy beggun","starRating":"FIVE","comment":"Professional, on time, and great staff !\nBeen wearing glasses all my life.\nBest experience ive had !!!","updateTime":"2021-07-16T15:14:51.688664Z"},{"reviewer":"Stephanie D Loring","starRating":"ONE","updateTime":"2021-07-05T22:11:21.793409Z"},{"reviewer":"DJ DAN","starRating":"THREE","updateTime":"2021-06-12T22:02:30.904454Z"},{"reviewer":"Gregory Ippolito","starRating":"FIVE","updateTime":"2021-06-11T23:00:51.805130Z"},{"reviewer":"Joni Dusek","starRating":"FIVE","comment":"Bambi took excellent care of me and was incredibly knowledgeable and professional. I LOVE my new prescription sunglasses and will be coming back to Pearle Vision in the future. Thank you!","updateTime":"2021-05-25T19:46:20.760388Z"},{"reviewer":"Maxine Goodheim","starRating":"FIVE","comment":"Bambi was very helpful and delightful to work with","updateTime":"2021-04-29T18:39:54.618464Z"}]