[{"reviewer":"Nancy Gonzalez","starRating":"FIVE","comment":"Walked in Thursday to see if the accepted my insurance and the mgr was very helpful and got the information and got me in the same day to see the Dr. Great customer service friendly environment . Thank you !","updateTime":"2026-02-14T14:16:53.547006Z"},{"reviewer":"Philly","starRating":"FIVE","comment":"I had a great experience at Pearle Vision thanks to Collin, the manager. He was knowledgeable, patient, and took the time to explain everything clearly. He answered all of my questions and made sure I felt confident in my decisions without ever making me feel rushed.\n\nIt’s clear that he truly loves what he does — his passion and dedication to customer service really stand out. I sincerely appreciate the excellent care and highly recommend working with Collin!","updateTime":"2026-02-12T20:58:53.201027Z"},{"reviewer":"Alda Medina Cabrera","starRating":"FIVE","updateTime":"2026-02-11T14:12:10.324109Z"},{"reviewer":"Sam and Alda Medina Cabrera","starRating":"FIVE","updateTime":"2026-02-11T14:10:32.543290Z"},{"reviewer":"Ricardo Garcia","starRating":"FIVE","updateTime":"2026-02-04T16:00:44.039852Z"},{"reviewer":"Jason Tonkyro","starRating":"FIVE","comment":"Tarra was great and I appreciate the White Glove assistance.","updateTime":"2026-02-03T22:44:40.649597Z"},{"reviewer":"Amari Griffin","starRating":"FIVE","comment":"Nichole & Colin were true professionals. I was able to get my 2 glasses with their help and some recommendations. Would definitely recommend to anyone over this way. Also the lady at the desk was a complete pleasure as well though her name I can’t recall at the moment.","updateTime":"2026-01-27T17:50:55.487724Z"},{"reviewer":"Dusty Rhodes","starRating":"FIVE","comment":"Nichole helped me find great frames and Dr. Caboku was fantastic!!!","updateTime":"2026-01-20T21:41:29.015238Z"},{"reviewer":"C P","starRating":"FIVE","comment":"Collin is a rock star!🥇🥇🥇🥇🥇🥇🥇⭐️\nPS we visited Collin again today to pick up our glasses, and he was just incredible! He was so kind and patient with us! He helped my wife with her first pair of progressives, and he helped me with my second pair all while adjusting our new pairs as well as my old pair! THANK YOU COLLIN!🙏🙏\nI appreciate you letting me pick from 4 cases! 🎉🎉you really deserve recognition! You helped my wife and me so much! 🥇🥇","updateTime":"2026-01-17T19:46:21.543049Z"},{"reviewer":"Bruce Johnson","starRating":"FIVE","comment":"Excellent customer service! Staff is very courteous and helpful! Highly recommended!","updateTime":"2026-01-17T12:03:29.028788Z"},{"reviewer":"Diazsil74 Diaz","starRating":"FIVE","comment":"I had an amazing experience at Pearle Vision thanks to Nichole, Tara, and Collin. They were incredibly caring, patient, and truly went above and beyond to answer all of my questions. I never felt rushed, and they made sure I fully understood everything. They even took the time to adjust my old glasses, which I really appreciated. It’s rare to find such genuine customer service these days. This team truly cares about their customers, and it shows. Highly recommend!","updateTime":"2026-01-16T18:11:15.582175Z"},{"reviewer":"Grazia Turcios","starRating":"ONE","comment":"Update a year later:\nI’m sadden to write a review this low after a year. I’m unsure of the change, but my recent experience was completely the opposite of my first. I decided to return to Pearle Vision at Citrus park by booking through their online services. As I got closer to the date I received a text message referencing they weren’t on my network, even though I’ve confirmed with my provider. I called to confirm and their representative Nicole, placed me on hold to pull records, however, when she resume the call didn’t seems knowledgeable of what to do as she didn’t give any instructions until clarification was asked. I’m certain take my business elsewhere that knows what they are doing and are able to clearly understand and communicate coverage.\n\nI highly recommend Pearl Vision at Citrus Park, came in as a first time client and everyone was great. Very informative on the process, insurance options and kind to my concerns. Dr.Lee was fantastic to speak to as well, very knowledgeable and insightful on her responses. Brought my worries to ease and provided the opportunity to discuss further eye care. Overall, appreciate of the team, Leisa and Brandon managing the office and Dr. Lee’s expertise.","updateTime":"2026-01-15T23:01:11.694236Z"},{"reviewer":"Matt Raab","starRating":"FIVE","comment":"Great place! Dr Caboku was great at explaining everything and was right on time, never had an appt start on time with a Dr before!\n\nNicole and Colin were a fantastic pair in the store front. They helped pick the right frame and was a great experience","updateTime":"2026-01-15T22:35:47.085146Z"},{"reviewer":"Jennifer Himmah","starRating":"FIVE","comment":"As someone who has been an insurance agent for 14 years, I truly understand customer service, follow-through, and attention to detail. I’m also a long-time consumer of both contacts and glasses and have been to just about every eye care location in Tampa over the past 30 years. I can confidently say that Pearle Vision at Citrus Park is exceptional.\n\nFrom the very first phone call, the experience was outstanding. The staff was welcoming, professional, and genuinely kind. The follow-ups were timely and thoughtful, which is something you rarely see anymore. Every step of the process was clearly explained in detail, and I never once felt rushed or confused—only informed and cared for.\n\nDr. C was extremely caring and very precise, taking the time to be thorough, answer questions, and ensure everything was explained clearly. That level of attention and professionalism made a noticeable difference and added to the overall exceptional experience.\n\nThe entire team went above and beyond to ensure a smooth, thorough, and pleasant visit. Their level of professionalism, warmth, and attention to detail truly sets this location apart. This Pearle Vision is changing the way vision care should be delivered, and it shows in every interaction. Highly recommend!","updateTime":"2026-01-15T15:20:58.344260Z"},{"reviewer":"Many Lapido","starRating":"FIVE","comment":"It was the best eye doctor experience I’ve had, Nichol was extremely helpful.","updateTime":"2026-01-14T23:11:17.556425Z"},{"reviewer":"Shelby Kemp","starRating":"FIVE","comment":"Nichole was so helpful","updateTime":"2026-01-10T20:38:22.492809Z"},{"reviewer":"Lilly","starRating":"FIVE","comment":"Nicole was everything!! Loved her! Great experience","updateTime":"2026-01-10T17:45:12.045224Z"},{"reviewer":"Rebecca Palencia","starRating":"FIVE","comment":"Great experience, Nicole helped me and my kids and they and I loved her!!!! Definitely want her for every appointment","updateTime":"2026-01-10T17:44:10.246411Z"},{"reviewer":"Jenilyz Martinez","starRating":"FIVE","comment":"Dr very kind and listened to my concerns. She did a great job on my exam. The reps were also very kind and helpful","updateTime":"2026-01-10T15:31:46.674832Z"},{"reviewer":"Ricky","starRating":"FIVE","comment":"Nicole was super nice and very helpful!","updateTime":"2026-01-07T20:53:31.136208Z"},{"reviewer":"William Armstrong","starRating":"FIVE","comment":"Get personality and good spirit. Every Helpful.\nHer name was Nicole.","updateTime":"2026-01-06T22:03:23.670206Z"},{"reviewer":"Joshua Gaines","starRating":"FIVE","comment":"Good service","updateTime":"2025-12-30T21:25:21.326391Z"},{"reviewer":"LITNutrition Tampa","starRating":"FIVE","comment":"Good service","updateTime":"2025-12-30T21:24:50.587404Z"},{"reviewer":"Paul diaz","starRating":"FIVE","comment":"Awesomeness Pearle Vision took care of all my needs and the wonderful assistant Nicole helped me pick out my first pair of glasses .\nShe made it super easy and my experience the best ever . Thanks to her and I really appreciate them opening up on the last Sunday of the year !!!","updateTime":"2025-12-28T14:56:08.583127Z"},{"reviewer":"Abigail Ha","starRating":"FIVE","comment":"This place a great options for frames and Michael was very helpful.","updateTime":"2025-12-26T20:15:56.399542Z"},{"reviewer":"Iris Martinez","starRating":"FIVE","comment":"Excellent care and selection of frames.","updateTime":"2025-12-22T16:25:15.295071Z"},{"reviewer":"Jordan Mello","starRating":"FIVE","comment":"Great experience! Well taken care of","updateTime":"2025-12-20T22:46:03.219419Z"},{"reviewer":"Max Anzardo","starRating":"FIVE","comment":"Great place wonderful staff","updateTime":"2025-12-16T22:19:33.122771Z"},{"reviewer":"kylee mccarthy","starRating":"FIVE","comment":"amazing zervice","updateTime":"2025-12-16T22:19:29.434153Z"},{"reviewer":"DeAna Vargas-McCarthy","starRating":"FIVE","comment":"Great experience very nice people","updateTime":"2025-12-16T22:18:57.034864Z"},{"reviewer":"Kyle Stotz","starRating":"ONE","comment":"I would give this location half a star if I could. I spent over two hours here for what was supposed to be a contact lens exam, only to be told later that the visit was coded for glasses instead. When I tried to order my contacts, I was informed my prescription had expired—even though I was given sample contact lenses at the end of that very visit.\n\nThe doctor and staff appeared completely disorganized and unaware of what services were being provided or billed. To make things worse, they refused to refund my copay, even though the error was entirely on their end.\n\nThis was a waste of time, money, and patience. I would strongly recommend choosing a different provider or location.","updateTime":"2025-12-05T15:57:54.659572Z"},{"reviewer":"Kimberley Daudet","starRating":"FIVE","comment":"Great service! They really took the time with me that I needed during the exam. I had some specific issues with my progressives and the Doctor offered suggestions and ultimately said if the glass do not work the way you’d like please come back and we will find another solution. Overall great service! Looking forward to receiving my new glasses.","updateTime":"2025-11-20T16:43:34.929120Z"},{"reviewer":"Ms. Vi","starRating":"FOUR","comment":"The experience was good but it would be nice if the doctor, receptionist and optician introduce themselves. That’s very important in customer service.","updateTime":"2025-11-20T14:18:09.196617Z"},{"reviewer":"Ron Huff","starRating":"FIVE","updateTime":"2025-11-17T11:43:41.425096Z"},{"reviewer":"Alessandra Manzella","starRating":"FIVE","comment":"Great eperiance, friendly","updateTime":"2025-10-24T16:38:43.348876Z"},{"reviewer":"kimberly richardson","starRating":"FIVE","comment":"Incredibly wonderful service!!","updateTime":"2025-10-21T18:08:33.598291Z"},{"reviewer":"Diane Braunlich","starRating":"FIVE","comment":"Very professional.","updateTime":"2025-10-19T18:51:52.415046Z"},{"reviewer":"Mark Middleton","starRating":"FIVE","comment":"The staff at Pearle Vision Citrus Park were outstanding. I had some issues and Alecia went the extra mile to ensure they were resolved. Highly recommended.","updateTime":"2025-10-18T14:33:09.675433Z"},{"reviewer":"Lorella Fazio","starRating":"FIVE","comment":"Alicia is great! Doctor A is also great\nThank you\nLorella Fazio","updateTime":"2025-10-10T15:09:49.146873Z"},{"reviewer":"Shannon Robinson","starRating":"FIVE","comment":"10/10 recommend Pearle Vision Citrus Park! The staff is friendly, professional, and welcoming. I really enjoyed meeting and speaking with Sara and Sarra — they were both so helpful and informative! They made my daughter feel completely comfortable with her decision on glasses. I can’t wait for my own appointment now!","updateTime":"2025-10-09T21:29:06.223943Z"},{"reviewer":"Ada Everman","starRating":"FIVE","comment":"Love this place! Great doctors and cute frames to choose from. Alicia is super helpful when picking out new eyes.","updateTime":"2025-10-09T13:52:47.054817Z"},{"reviewer":"Karen","starRating":"FIVE","comment":"Wonderful staff.","updateTime":"2025-10-04T18:41:08.688726Z"},{"reviewer":"ejhunter80","starRating":"FIVE","comment":"Sarah provided excellent customer service!","updateTime":"2025-10-03T17:59:36.514640Z"},{"reviewer":"Mike Cross","starRating":"FIVE","comment":"We had to bring our 4 year old in for glasses which can be tough but they made it super easy. Sarah was great and we ended up with two pairs that he loves!","updateTime":"2025-10-03T13:36:12.670283Z"},{"reviewer":"RICK P","starRating":"FIVE","comment":"My annual eye exam went great - Dr Malone and Alicia were very helpful and friendly","updateTime":"2025-09-25T13:43:01.881235Z"},{"reviewer":"GeminiDoc75 Healthone","starRating":"FIVE","comment":"Alicia helped me today @ Pearl Vision and my experience was top notch. I will definitely be using them for all my eyewear needs.","updateTime":"2025-09-24T16:41:05.122622Z"},{"reviewer":"Richard Rivera","starRating":"FIVE","comment":"Excellent Alicia was outstanding","updateTime":"2025-09-24T14:49:53.562868Z"},{"reviewer":"Dee Merrick","starRating":"FIVE","comment":"Alicia and the entire team here are wonderful!! They are very professional and friendly and worked with me and my insurance. I highly recommend!","updateTime":"2025-09-24T13:53:55.024085Z"},{"reviewer":"Leandro Leza","starRating":"FIVE","comment":"Good place","updateTime":"2025-09-13T15:51:10.965190Z"},{"reviewer":"ShannonElizabeth","starRating":"FIVE","comment":"So I was in town visiting the fam and ended up breaking my glasses, so I needed help fast! We went to the Pearle Vision located in Citrus Park, FL, and had a phenomenal experience. I ended up purchasing two pairs of really swanky glasses. I got an excellent deal and ridiculously good service! Thank you, Pearle Vision, thank you, Alicia, and thank you for the super fast turnaround and getting my 2 pairs ready really fast!!!!","updateTime":"2025-09-13T11:48:39.314938Z"}]