[{"reviewer":"Harrison Duffill","starRating":"ONE","comment":"The two people working in the store were great. Besides that the experience was very disappointing. I have been wearing glasses for over 30 years and contacts for over 20 years and this was the first time I have ever had an eye exam with a doctor over a webcam, as there was no doctor on site . I had to insist that a second examination was done as the first tech (on webcam) could not get my prescription better than 20/25 and was in such a rush she did not give my contacts chance to settle, as they need to do for an astigmatism. Five minutes later with a new tech my vision was 20/20 with my current prescription.\n\nThis is also the most expensive experience I have had getting glasses and contacts.I have always paid out of pocket, but got new insurance this year which is why I tried Pearle Vision as my old optician does not take my insurance. Without insurance I was paying $140 for an eye exam at Pearle Vision I paid $123 with insurance. For one pair of glasses with insurance I was originally quoted over $1100 with insurance. The person helping me in the store was able to get the price down to $577 with insurance. This is still double what I am used to paying for glasses, with no significant change to my prescription. If I was confident that they got my prescription right over the webcam I would not have bought glasses from them at this price, but they told me they will correct the lenses if they got the prescription wrong. I understand that Pearle Vision is not responsible for my insurance but I can’t imagine what this would have cost without my insurance.\n\nIf you want an in-person exam, you will need to verify if they happen to have someone on site that day, otherwise be prepared to have to advocate for your needs over a web visit.","updateTime":"2026-01-29T14:09:03.605759Z"},{"reviewer":"Annabelle Reyes","starRating":"FIVE","comment":"Good bed side manners, they explain your exam,\neverybody treats you with respect and friendliness, and helps you in the selection of eyeglasses and your options on payments. Waiting to see the outcome of my eyeglasses in 2 weeks!","updateTime":"2026-01-22T16:26:06.697719Z"},{"reviewer":"Yazmin Gregg","starRating":"FIVE","updateTime":"2026-01-21T17:05:42.798010Z"},{"reviewer":"Diana Bernal","starRating":"FIVE","updateTime":"2026-01-21T14:56:55.445934Z"},{"reviewer":"Nicole","starRating":"FIVE","comment":"Nice personnel working at the store.","updateTime":"2026-01-09T22:38:17.067784Z"},{"reviewer":"Rhia Font","starRating":"FOUR","comment":"Different experience due to not seeing a doctor in person which felt different. Not necessarily bad but new/futuristic. The two people in the office were quite nice and pleasant but just felt a bit sterile because you weren’t actually meeting a doctor in person.","updateTime":"2026-01-07T14:25:39.788633Z"},{"reviewer":"Carol Tolx","starRating":"FIVE","comment":"I would recommend this shop to anyone. They were professional, kind and very helpful. They are using the latest technology as well. I was very happy for the young woman who assisted with my screenings that she should be so fortunate to have found such a wonderful place to work.","updateTime":"2026-01-05T00:53:13.559927Z"},{"reviewer":"jamie winder","starRating":"ONE","comment":"I walked in lady at the counter was professional and didnt not look professional the rep that was helping me with picking out my frames was on the phone with her kids yelling at that as 1 of them was sick and was very loud and again unprofessional neither were educated on what vsp covers and what they could do to offer on the lenses..they do not have an optometrist on site and because if that they charged me an additional $39.99 and did not tell me that up front and in order to get my prescription I had to pay i would not recommend going to this location..I left and went back to the orlando location","updateTime":"2026-01-04T14:37:21.435169Z"},{"reviewer":"Mercedes Velez","starRating":"FIVE","updateTime":"2025-12-28T13:36:16.999439Z"},{"reviewer":"Laura Kol","starRating":"FOUR","comment":"Very nice and accommodated staff, however I was surprised when I found out that my eye exam was going to be with a virtual optometrist, in my opinion it should be informed prior making the appointment so the patient can decide if it is acceptable or not that method.\nThank you very much.","updateTime":"2025-12-19T15:22:36.058115Z"},{"reviewer":"Sissy Vyskocilova","starRating":"FIVE","comment":"Great customer service!","updateTime":"2025-12-17T15:41:41.856563Z"},{"reviewer":"Alan Stewart","starRating":"FIVE","comment":"very know legible. and great deal for black friday","updateTime":"2025-12-07T20:02:19.414831Z"},{"reviewer":"Beau Hurst","starRating":"FIVE","comment":"Great Doctor, highly recommend!","updateTime":"2025-12-03T19:44:31.830653Z"},{"reviewer":"Breezie","starRating":"FIVE","comment":"Amazing staff!!","updateTime":"2025-12-02T14:49:12.079937Z"},{"reviewer":"Jason Fricchione","starRating":"FIVE","comment":"Katrice was amazing getting us ready, and Dr. Nguyen is the best eye doctor I have had in 25 years. They are thorough and listen to your wants and needs for vision. There was another young lady named Taylor who was also very helpful. We have found our place!","updateTime":"2025-11-23T13:04:47.916626Z"},{"reviewer":"Louise Long","starRating":"FIVE","comment":"This was my first time going here for my eye exam. I had a great experience. The process to get through the appointment was very efficient and the doctor was excellent. They had very high tech equipment and I didn’t leave with dilated eyes. I would highly recommend them.","updateTime":"2025-11-22T14:16:39.716747Z"},{"reviewer":"Tiffers","starRating":"FIVE","comment":"I will NEVER use another vision store!","updateTime":"2025-10-30T18:10:54.736603Z"},{"reviewer":"Brian Buck","starRating":"FIVE","updateTime":"2025-10-26T00:03:48.587311Z"},{"reviewer":"Reshma Persaud","starRating":"FIVE","updateTime":"2025-10-22T13:12:53.327921Z"},{"reviewer":"Amanda Singh","starRating":"FIVE","comment":"I’ve been coming to this location for years and I usually get a different eye doctor every time. I recently had my annual eye exam with Dr. Shirley and I cannot recommend her enough. She is very kind and knowledgeable, as well as helpful and just all round amazing doctor. I enjoyed talking to her and it was a quick and easy exam. Brandon was very helpful and kind enough to move up my exam time to earlier in the day. Thank you, Dr. Shirley and Brandon!","updateTime":"2025-10-15T19:38:11.514954Z"},{"reviewer":"Amanda Moore","starRating":"FIVE","comment":"Very friendly professional staff. Everyone I met with, from entering the front door, to Dr’s exam, to picking out my glasses. All staff were a pleasure to work with.","updateTime":"2025-10-07T22:07:56.767675Z"},{"reviewer":"Louis Labaki","starRating":"ONE","comment":"On Sep 12, I did an eye exam appointment for Saturday 4 october at 4 PM. Today, I just received a call that no doctor available at this time. The question is why you didn’t notify before 1 week or on the same day of booking the appointment that no doctor available? I wish you all the best.","updateTime":"2025-10-01T21:57:37.570533Z"},{"reviewer":"ken novak","starRating":"FIVE","updateTime":"2025-09-27T12:35:32.740754Z"},{"reviewer":"Steve","starRating":"ONE","comment":"No doctor. Tele visit. Waste of time.","updateTime":"2025-09-22T18:07:05.913608Z"},{"reviewer":"Dave Roessler","starRating":"FIVE","comment":"Doctor was very informative, answered all my questions. The exam was thorough.\nOrdering my glasses was very smooth, the associate was knowledgeable about frames and answered my questions regarding night vision.\nI have been with Pearle vision for many years","updateTime":"2025-09-20T20:51:14.263284Z"},{"reviewer":"Leticia Hernandez","starRating":"FIVE","updateTime":"2025-09-12T15:48:07.479153Z"},{"reviewer":"Leticia Hernández","starRating":"FIVE","comment":"excellent service","updateTime":"2025-09-12T15:38:54.646913Z"},{"reviewer":"Victoria Emery","starRating":"FIVE","comment":"Brandon was awesome! He was welcoming and patient throughout our whole visit! We would recommend this location!","updateTime":"2025-09-06T17:08:35.856810Z"},{"reviewer":"Robert Long","starRating":"ONE","comment":"I have left 4 messages in the last week and no response. No Dr's during the visit and no one answers the phone or returns a call. Even says we will return call in 1 to 2 days. How busy is a business that can not even return a customer's calls in a reasonable time. This is why your business is suffering no customer service. Losing my business for sure and will tell everyone to avoid this location.","updateTime":"2025-09-04T02:02:32.155858Z"},{"reviewer":"Angela Leonhardt","starRating":"FIVE","updateTime":"2025-08-17T12:51:12.525396Z"},{"reviewer":"Christine Rios","starRating":"FIVE","comment":"It was my 1st time coming to the Winter Park location and I am glad that I did! Everyone was kind, friendly, and welcoming. I was extremely comfortable with my exam & was helped with my choices of frames and lens options. I highly recommend this location!","updateTime":"2025-08-12T14:54:56.346451Z"},{"reviewer":"Lavondra Moore","starRating":"FIVE","updateTime":"2025-07-28T12:34:47.297545Z"},{"reviewer":"avery Bolden","starRating":"FIVE","updateTime":"2025-07-28T11:12:04.017752Z"},{"reviewer":"Gail Jones","starRating":"FIVE","comment":"My brother and I went in for an eye examination together.From signing in to checking out the experience was Great. The young lady in the front was very friendly and had already confirmed our insurance before we even got there. The young man Brandon, who did the preliminary work up was extremely patient and kind. Of course Dr. Hyatt who performed the examination was very thorough and explained our results in a way that I could understand. I was very impressed with their professionalism and also patience because my brother is mentally challenged. They were all very kind to him and alleviated all of his fears. Thank you all so much!","updateTime":"2025-07-27T12:50:34.193213Z"},{"reviewer":"Harish choudary Nannapaneni","starRating":"FIVE","updateTime":"2025-07-15T13:08:26.732546Z"},{"reviewer":"Aundrea B","starRating":"FIVE","updateTime":"2025-07-15T01:29:51.611357Z"},{"reviewer":"Allen Thomas","starRating":"FIVE","updateTime":"2025-07-05T19:11:55.795445Z"},{"reviewer":"Annie Dauksch","starRating":"FIVE","updateTime":"2025-07-04T05:12:44.209809Z"},{"reviewer":"Sharoue Josephita","starRating":"FIVE","updateTime":"2025-06-30T13:00:47.972311Z"},{"reviewer":"Willliam Kays (Bill)","starRating":"FIVE","updateTime":"2025-06-21T14:05:21.169711Z"},{"reviewer":"Hannah Tench","starRating":"FIVE","updateTime":"2025-06-16T12:35:03.166810Z"},{"reviewer":"Jasmin R.","starRating":"FIVE","updateTime":"2025-06-12T18:25:38.965802Z"},{"reviewer":"Brad Thomas","starRating":"ONE","comment":"I paid more for the exact pair of glasses in less than a year, I discussed it when I went back to pick up my glasses and the lady giving my glasses said she would have management reach out, still have not heard from them. On top of that I was sent a text on Monday that my glasses are ready and available for pick up Tuesday-Saturday, went Tuesday they were closed for training, Wednesday also closed although it doesn't say that in the voicemail I received. Winter Park Pearl vision is terrible, please don't waste your time going there, plenty of other eye places that will take care of the customer.","updateTime":"2025-05-29T10:50:53.430998Z"},{"reviewer":"Dennis Ferrant","starRating":"FIVE","comment":"Place was very clean and professional 👌 Had the latest equipment and my eye exam went well and I would definitely recommend this Pearle Vision Center.","updateTime":"2025-05-25T12:49:03.653214Z"},{"reviewer":"Dean Waterbury","starRating":"FIVE","comment":"Fantastic customer service, very friendly workers","updateTime":"2025-05-22T19:59:40.558211Z"},{"reviewer":"Claudia Drew","starRating":"FIVE","comment":"Very knowledgeable, patient and helpful in explaining my procedures and even helped me pick out my frames with HONEST feedback 😁.\nWould recommend to friends and family.","updateTime":"2025-05-20T13:02:34.217118Z"},{"reviewer":"Natasha Spencer","starRating":"FIVE","comment":"My visit was different,but good. I have not done a telemed eye exam before,but it was pretty cool,easy and they had me in and out within the hour. Catrice was absolutely amazing. I love her personality and professionalism.","updateTime":"2025-05-18T12:35:38.286384Z"},{"reviewer":"Keith Brewer","starRating":"FIVE","comment":"Excellent service","updateTime":"2025-05-13T15:57:27.396662Z"},{"reviewer":"cdixon1913","starRating":"FIVE","updateTime":"2025-05-11T14:32:19.665490Z"},{"reviewer":"Monte Morgan","starRating":"ONE","comment":"Absolutely unbelievable and terrible customer service. Had an appt on a sat at 3 pm. Confirmed. Emailed. Called Corp scheduling. It's there. I arrive store is closed for training the sign said and doors locked. Seriously. You don't the ability to call your clients to reschedule. Flat out rude and disrespectful","updateTime":"2025-05-10T19:22:23.149756Z"}]
