[{"reviewer":"John Moore","starRating":"FIVE","updateTime":"2025-11-21T14:54:56.848676Z"},{"reviewer":"Emily Carlson","starRating":"FIVE","comment":"Professional, knowledgeable, friendly, and courteous. All around great experience!","updateTime":"2025-10-27T19:13:42.181481Z"},{"reviewer":"Brennon Cox","starRating":"FIVE","updateTime":"2025-09-14T19:23:38.636679Z"},{"reviewer":"Ashton Thompson","starRating":"FIVE","comment":"Ordered glasses in June. Still haven't seen them. No calls, no updates. Just take the money and run.","updateTime":"2025-08-30T06:29:38.804511Z"},{"reviewer":"Dan Andrews","starRating":"FIVE","updateTime":"2025-08-23T17:45:56.356650Z"},{"reviewer":"Caleb Keller","starRating":"FIVE","comment":"I stopped in to Pearle Vision to have my glasses repaired. Kari was extremely friendly and helpful. Not only did she fix the glasses, she also adjusted them to fit me better! I'm happy to recommend Pearle Vision in Ames to all!","updateTime":"2025-06-24T19:25:22.832248Z"},{"reviewer":"Laura Carlson","starRating":"FIVE","comment":"Good knowledgeable staff, partnered with excellent doctors, this is a one stop shop for eye correction needs. The gals really listen, remember and assist you to find the best frames possible. Well done!","updateTime":"2025-04-09T14:07:05.784768Z"},{"reviewer":"Kittyhawk439","starRating":"FIVE","comment":"I was a new patient going in and I was treated with warmth and kindness. When I had questions about how my insurance worked they were very good at explaining to me what I could get and very helpful by asking all the right questions to make sure I was happy with the frames I picked out! The eye exam was very quick and the doctor was really nice! I was nervous at first since it had been so long since my last eye exam but the doctor's vibes put me at ease.","updateTime":"2024-12-20T01:22:39.089421Z"},{"reviewer":"Jeremías Sauceda","starRating":"FIVE","comment":"Some of the best customer service I've experienced in my life, year after year. I've bought glasses myself and for my family. Outstanding products and service.","updateTime":"2024-10-16T02:30:16.992549Z"},{"reviewer":"Felicia Twiselton","starRating":"ONE","comment":"Wow, I called because I am having trouble getting one solid number for PD I've went to 4 places all different numbers. I got the rudest response (we don't do it unless you bought glasses here in the past year) it's been 2 I said and I was there anything that could be done, \"nope then we are good there it's been 2 so we can't help you\" and booted off the phone... No help just rudeness I will never buy my glasses here again!","updateTime":"2024-07-25T18:41:27.004244Z"},{"reviewer":"Barb Fleege","starRating":"FIVE","comment":"This was my first experience with an optometrist. It was very thorough and I had all my questions answered.","updateTime":"2024-07-25T16:09:33.327747Z"},{"reviewer":"Eddie Miller","starRating":"FIVE","comment":"The best place for all your needs, eyes and glasses and great personal","updateTime":"2024-05-07T23:13:57.968987Z"},{"reviewer":"Kathy LaRue","starRating":"FIVE","comment":"I've been going to Pearle Vision in Ames for a very long time. I have never had any bad experience with any of the staff. They are all very helpful and give honest opinions on which frames look good or bad or awesome. I will always be a Pearle Vision customer.","updateTime":"2024-04-11T13:06:51.096032Z"},{"reviewer":"Jamie Stanfield","starRating":"FIVE","comment":"Everyone is very helpful and nice. They dont rush you and make sure you have everything you need","updateTime":"2024-04-10T23:31:51.044914Z"},{"reviewer":"Adam Forney","starRating":"FIVE","comment":"Everyone was great! Dr. Haugland has been my eye doctor for years. He is awesome! They lady that helped me in the store with my new glasses was amazing! Super friendly, very knowledgable, and very thorough with options. She explained my options very well. Lab Tech George even made me temp lenses made that same day so I could wear my new glasses right away while I wait for my custom lenses! Best one-stop-shop for your eyes! Highly recommended!!! A+ and a perfect 10!","updateTime":"2023-11-20T12:30:04.911443Z"},{"reviewer":"arka ghosh","starRating":"FIVE","comment":"Keri and the staff are amazing!","updateTime":"2023-11-15T22:54:27.895524Z"},{"reviewer":"Sharon Allsup","starRating":"FIVE","updateTime":"2023-03-18T23:04:08.190774Z"},{"reviewer":"Finn Terlizzi","starRating":"ONE","comment":"Pretty awful customer service. This place doesn’t remind you about upcoming appointments AT ALL, and even if you’re 10 minutes late they make you reschedule for an appointment over 3 weeks out. There’s definitely better places to go for your time and money; especially when it comes to working with the customers.","updateTime":"2023-03-13T19:58:02.685658Z"},{"reviewer":"Michelle Sweeney","starRating":"ONE","comment":"I had a 930 appointment, I was there at 9:15…. at 10 AM. I was still waiting for the optometrist. I ended up leaving.","updateTime":"2023-01-11T16:19:47.528596Z"},{"reviewer":"Sihan Wu","starRating":"FIVE","comment":"I totally had two pairs of glasses at Pearle Vision. Great service and professional!","updateTime":"2023-01-08T00:58:56.179326Z"},{"reviewer":"Hillary Eckert","starRating":"FIVE","comment":"Kari and the Pearle Vision Ames team have consistently provided our family (my husband, myself, and my daughter) with outstanding service for 10 years. Could not recommend a better business for eye exams, contacts, and glasses needs.","updateTime":"2022-12-24T02:13:21.877921Z"},{"reviewer":"Jim Twetten","starRating":"FIVE","comment":"Kari and her staff are fantastic. We always go here for new glasses, as well as free adjustments. Highly recommended.","updateTime":"2022-12-15T22:53:55.277800Z"},{"reviewer":"Lindsey Harris","starRating":"FIVE","updateTime":"2022-11-16T19:24:24.590974Z"},{"reviewer":"Lauren Turbes","starRating":"FIVE","comment":"I've been coming to Dr. Haugland for years- even after I moved out of state, I always timed my exams for when I was home. No one has ever been as attentive and thorough as Dr. Haugland, especially since I have a finicky prescription. Even now I live in Des Moines and still drive up every time.\nEveryone on the glasses side have also been very caring and friendly over the years. Keri was very patient with me as a teenager who couldn't figure out how to get her contacts in! They're always on top of all the samples and insurance and everything, I've never had any issues.","updateTime":"2022-11-08T19:19:06.222062Z"},{"reviewer":"Eric Huff","starRating":"FIVE","comment":"Went in with my wife this morning so she could get new frames and lenses, Keri was very knowledgeable and took the time with my wife to help her select ones suited to her. She cares about the customer and as a Small Business Owner that's what I love to see! Good job!!","updateTime":"2022-08-20T21:37:41.633381Z"},{"reviewer":"Ellen Waldman","starRating":"FIVE","comment":"I have nothing but praise for this Pearl Vision. I came to Ames to have lunch with friends. On my drive up, I somehow lost a contact from my right eye. I’m legally blind in my left, so it was quite a stressful drive. My Sister was on the phone to help give me directions to the restaurant bc I was intentionally on back roads where traffic was minimal.as I pulled into parking at the restaurant, I looked over and saw this Pearl Vision. It was like what I call “God-things.” And that was only the beginning bc when I entered the door, there were two very kind ladies working there. One, named Kristy, called my home eye doctor office, explained what was happening and asked them to please fax my prescription to them so they could assist me. Not only did Kristy get me my proper contact, but she wouldn’t allow me to pay for it. This entire experience was a “God-thing”, and gives my Hope in people, businesses, and human kindness. They couldn’t have been any more pleasant, courteous, or genuinely good in every way. I left walking in blessings. Thank you for being such a shining light, Kristy, and Pearl Vision for hiring such quality humans.","updateTime":"2022-07-30T19:12:37.372612Z"},{"reviewer":"Kathleen Deal","starRating":"FIVE","comment":"KERRI AND HER TEAM GIVE OUTSTANDING CUSTOMER SERVICE! My husband and I both think highly of them and recommend them without reservation.","updateTime":"2022-07-17T23:02:18.829342Z"},{"reviewer":"Merry Rankin","starRating":"FIVE","comment":"My 92 year-old mother was visiting from out of town and needed assistance with her glasses - that was impacting her vision and her enjoyment in visiting. The staff at Pearl Vision were fantastic - offering her immediate assistance, not hesitating to contact her optometrist to get her prescription. With an in-house lab on site, we were able to come in late afternoon and pick-up her new glasses the next morning. Absolutely a lifesaver!! Staff are thorough, professional, consider each individual's needs carefully and fully. When they are assisting you... YOU are their undivided focus. Highly recommend.","updateTime":"2022-05-26T00:22:51.969893Z"},{"reviewer":"Elizabeth Ross","starRating":"FIVE","updateTime":"2022-04-26T13:23:42.232051Z"},{"reviewer":"Sara Stockman","starRating":"FIVE","updateTime":"2022-03-17T23:03:22.743403Z"},{"reviewer":"Lu Anna Olson","starRating":"FIVE","updateTime":"2022-03-10T14:50:48.660626Z"},{"reviewer":"Alysia Larson","starRating":"FIVE","comment":"They were excellent! I brought my 3yr old with me and they even made him feel special!!!","updateTime":"2022-03-09T22:47:20.911552Z"},{"reviewer":"Doug Lewis","starRating":"FIVE","comment":"Best service I have ever had in a Dr./ Retail experience. I have purchased several frames and lens from here. The staff is super supportive and knowledgeable. Thank you for all your help. I will be back for years to come.","updateTime":"2022-02-26T22:45:51.637184Z"},{"reviewer":"David B","starRating":"FIVE","comment":"Pearle Vision was great. I stopped by with a eyeglass problem. Shawn was very helpful and had great customer service. I appreciated him helping me right before they closed for the evening. Thanks much!","updateTime":"2022-02-16T04:39:23.473089Z"},{"reviewer":"Jake Coffman","starRating":"FIVE","comment":"The staff is always so helpful and efficient...I live in MN and still go to them for that reason!","updateTime":"2022-02-02T02:14:32.332774Z"},{"reviewer":"Christine Trujillo","starRating":"FIVE","comment":"My son was having trouble with his glasses and Kari helped us. Kari told us what to do. The glasses that we were struggling with we did NOT get the at her store. She treated us so well! Kari was awesome! We appreciated her customer service!","updateTime":"2022-01-31T18:43:57.357496Z"},{"reviewer":"Marcia Mabee","starRating":"FIVE","comment":"Kari is the best. She listens and helps you get what you are looking for. I wanted to change my lens shape and I only tried on 2 pairs and we both agreed immediately on the 2nd choice.","updateTime":"2022-01-24T18:14:46.713864Z"},{"reviewer":"Deven Miller","starRating":"FIVE","updateTime":"2021-12-09T15:39:43.244768Z"},{"reviewer":"Kara Marino","starRating":"ONE","updateTime":"2021-10-16T17:47:16.936004Z"},{"reviewer":"Darrin Ausman","starRating":"FOUR","comment":"Accessible hours, friendly and helpful staff, large selection of frames and very clean environment. Received my new glasses in one week and with a couple quick adjustments I was on my way. Highly recommend this facility. Shout out to both Kristi and Emily.","updateTime":"2021-10-05T14:14:27.853821Z"},{"reviewer":"Kenzie","starRating":"FIVE","comment":"Very helpful staff","updateTime":"2021-08-12T03:28:33.144005Z"},{"reviewer":"John Joiner","starRating":"FIVE","comment":"The optometrist I go to in the in-store eye clinic is awesome; I wouldn't go to any other doctor. The two ladies on the product side are very patient and helpful and provide good advice. They also do everything they can with insurance and any possible discounts to assure you are getting the best price. The product selection they provide is all top quality eyewear.","updateTime":"2021-07-27T21:26:45.369520Z"},{"reviewer":"Roy Coll","starRating":"FIVE","comment":"The doctor and staff at Pearle Vision in Ames are always amazing. They're helpful, courteous, and efficient. I don't go anywhere else.","updateTime":"2021-05-25T20:41:05.438817Z"},{"reviewer":"Josie Siefken","starRating":"FIVE","comment":"Customer service is the absolute best, always going above & beyond to get me exactly what I need/want!","updateTime":"2021-05-10T13:54:24.860596Z"},{"reviewer":"Dan M","starRating":"FOUR","comment":"They have always been great at adjust frames, or anything I've needed. My last experience had a slight blip where the person taking my order forgot one item on my lenses. The store was great and remade my lenses with all requested lens additions.","updateTime":"2021-05-04T17:24:44.071718Z"},{"reviewer":"Hagen Carter","starRating":"FIVE","comment":"The optometrist did a great job and the receptionists and other people up front were very helpful and friendly","updateTime":"2021-04-13T16:11:30.775710Z"},{"reviewer":"Candy Gaedke","starRating":"FIVE","updateTime":"2021-04-12T22:49:05.497527Z"},{"reviewer":"Steven Greve","starRating":"FIVE","comment":"Enjoyed the exam and visits I had there. Anxious to see better. Thanks PV. Everyone was “Spec” tacular.","updateTime":"2021-03-20T16:23:04.556886Z"},{"reviewer":"David Lawrence","starRating":"FIVE","comment":"Both the opticians and optometrists are very knowledgeable and answer all my questions. Also, great selection of frames! I couldn't be happier to go there for my eyecare needs!","updateTime":"2021-03-02T22:58:01.341938Z"},{"reviewer":"Erika Sedgwick","starRating":"FIVE","updateTime":"2021-02-14T03:08:23.042856Z"}]
